Project Manager - Retail PlanningLocation: Remote - North AmericaDepartment: Professional Services - PlanningAbout the RoleWe are looking for an experienced Project Manager to lead the successful delivery of Centric Planning implementations across North America. This role is responsible for managing complex enterprise software implementations for leading retailers, ensuring projects are delivered on time, within budget, and with exceptional customer satisfaction.
Working closely with Solution Architects, Technical Architects, Consultants, Customer Success and Sales, you'll guide customers through every phase of implementation while driving delivery excellence and helping evolve our Professional Services methodology.
What You'll Do- Lead end-to-end implementation projects for Centric Planning customers across North America
- Own project scope, schedule, budget, risks, and resource planning
- Build trusted relationships with customer executives, project sponsors and key stakeholders
- Facilitate project governance, steering committee meetings and executive status reviews
- Coordinate cross-functional delivery teams including functional consultants, technical architects and developers
- Proactively identify project risks and develop mitigation strategies
- Ensure projects are delivered with high quality while meeting customer expectations and commercial targets
- Drive adoption of Project Management Office (PMO) standards, governance and best practices
- Partner with Product, Customer Success and Global Delivery teams to continuously improve implementation methodologies
- Support pre-sales engagements by contributing implementation strategies, project estimates and delivery approaches
- Mentor junior project managers and contribute to building delivery excellence across the North American Planning practice
What We're Looking For- 5+ years managing enterprise software implementation projects
- Experience delivering SaaS or cloud-based enterprise applications
- Retail Planning, Merchandise Planning, Supply Chain or Retail Technology experience preferred
- Strong stakeholder management and executive communication skills
- Proven ability to manage multiple concurrent projects
- Experience with Agile, Waterfall or hybrid delivery methodologies
- PMP, PRINCE2 or equivalent certification is an advantage
- Willingness to travel occasionally to customer locations
Success in this RoleYou'll thrive if you:- Build confidence with customers through clear communication
- Stay calm and organized in complex environments
- Balance customer success with commercial outcomes
- Enjoy leading cross-functional teams
- Continuously improve project delivery processes
