3 to 5 years of experience in operations, project management, or executive support, preferably in professional services
Located in the NYC metro area with onsite flexibility 1-2 days/week
Proven track record of executing cross-functional initiatives in fast-paced settings
Exceptional organizational skills with the ability to manage multiple workstreams
Strong ability to drive accountability and influence without direct authority
High level of confidentiality and good judgment in sensitive situations
Practical experience in tactical operations while driving strategic initiatives
Comfortable with numbers and financial documents, including P&L analysis
Exceptional written and verbal communication skills for senior leadership interactions
Fluency with tools like Slack, Google Workspace, and project management platforms, with an interest in AI for efficiency
Demonstrated passion for operational efficiency and process optimization
Ability to navigate ambiguity and open-ended challenges
Responsibilities
Partner with the Managing Director to transform leadership priorities into strategic initiatives
Drive initiatives forward by unblocking owners and providing recommendations
Own the leadership operating rhythm, including meetings and decision tracking
Maintain a comprehensive view of internal projects, their status, and priorities
Conduct regular portfolio reviews to assess project health
Provide operational support across IT, purchasing, and logistics
Manage approvals, vendor requests, and budgets for the Managing Director
Track action items from leadership meetings
Draft internal communications and decision memos
Align teams across the US, Philippines, and LatAm on policies and workflows
Manage the Managing Director's agenda and prioritize their time
Benefits
Collaborative work environment with a global team
Opportunity to work closely with senior leadership
Engagement in diverse projects that impact the organization
Flexibility in work location with onsite collaboration
Exposure to strategic decision-making processes
Professional development opportunities in operational efficiency
Access to modern tools and technologies for enhanced productivity
Full Job Description
You're a sharp, organized operator who wants to learn how a firm is run by working directly with the person running it. You love turning half-formed ideas into initiatives with owners and milestones, bringing order to a busy leadership agenda, and making sure nothing falls through the cracks. You work with a global team that creates smart, creative, and impactful digital experiences that solve complex challenges.
Our Chief of Staff is an integral part of our Operations team reporting into our Managing Director.
Responsibilities
Partner with the Managing Director to turn leadership priorities into clear, owned strategic initiatives with scope, milestones, and decision points
Drive those initiatives forward week to week, unblocking owners, escalating early, and bringing the Managing Director a recommendation rather than a question
Own the leadership operating rhythm: partner meetings, monthly business reviews, quarterly planning, and OKR check-ins, including agendas, pre-reads, decision capture, action items and follow-through
Maintain a single view of internal projects, their status, owners, and priorities, and help sequence work against capacity and budget
Run regular portfolio reviews so leadership knows what is on track, at risk, or ready to stop
Provide general operational support across IT and systems, purchasing, resourcing, and office logistics
Manage approvals, vendor and software requests, budgets, and renewals on behalf of the Managing Director
Track action items from leadership meetings
Draft internal communications, briefings, and decision memos
Help align teams across the US, the Philippines, and LatAm on policies and ways of working
Manage the Managing Director's agenda, inbox, and time: decide what deserves their attention, redirect what a practice lead can handle, and staff them on the things only they can do
Work collaboratively cross-functionally within Modus, as required
Other duties and special projects related to the position that arise from time to time
Qualifications
3 to 5 years of relevant experience in operations, program or project management, consulting, or a Chief of Staff or executive support role, with a preference for professional services background
Located in NYC metro area with flexibility to meet onsite 1-2 days/week to collaborate with Managing Director
A consistent track record of moving cross-functional initiatives from idea to delivery in a fast-paced environment
Exceptional organizational skills and comfort juggling many workstreams at once
Ability to drive accountability and influence without direct authority
Confidentiality and good judgment in sensitive situations; you will hear things that stay in the room, and you will tell the Managing Director things they may not want to hear
Practical experience handling tactical operational duties for a company, while also driving big-picture initiatives
Comfort with numbers: you can build a model in a spreadsheet, read a P&L, and explain what a utilization figure means
Exceptional written and verbal communication skills, comfortable working with senior leaders
Fluency with modern tools such as Slack, Google Workspace, HubSpot, and project management platforms, plus a keen interest in using AI to work smarter
Demonstrated passion for operational efficiency and process optimization
Ability to handle ambiguity and open-ended problems
