Job Description:Specialized Servicing and Fulfillment Operations (SSFO) is a dynamic organization committed to delivering best-in-class care for clients and internal partners. We specialize in situations that require a compassionate touch, high attention to detail, management of high risks, adjustments for unique product or situation combinations and education of internal partners. We respond rationally, but rapidly to an ever-evolving set of products, compliance requirements, and client needs. SSFO practices process excellence in every facet of our operation and is committed to creating a work environment that drives positive employee engagement and growth.
The SSFO Team is seeking a Business Support Manager II to provide operational support for all functional areas within the business. The role will handle routine deliverables and other diverse administrative functions which requires a thorough knowledge of the department's or business unit's functional operations. The ideal candidate will be highly organized, detail-oriented, and able to work in a fast-paced environment. The candidate will be comfortable working in a team setting and producing independent work product and completing assignments within deadlines.
Responsibilities • Produce high quality presentations and management information for senior management
• Serve as Primary Point of Contact for Business Controls including:
- Vendor Management
- SPI Oversight & Controls
- Issues Management
- Audits/Exams
- Complaints review
- Policy/Standard Reviews
• Research and analysis on escalated items, providing detailed response and subject matter expertise
• Coordinate communication projects, e.g. town halls, off-sites and employee engagement
• Coordinate ad hoc cross-functional working groups
• Develop relationships with lines of business and key support partners
• Proactively contribute to the improvement of operational efficiency and internal processes
• Ad hoc and special projects
Required Qualifications:• 3+ years experience handling multiple facets of an end-to-end business: financial management, project management, governance, operations and technology management, and executive routine coordination
• Strong analytical skills, with an investigative mindset and ability to use data to enhance efficiency and develop reporting to drive business insights
• Strong partnership and relationship management skills; ability to work and effectively communicate across functions and organizational lines/levels
• Prior experience managing multiple projects and adjusting to changing deadlines
• Strong presentation skills and the ability to present key messages, effective recommendations, and information in a clear, concise, insightful, and influential way
• Strong analytical and organizational skills with a focus on attention to detail
• Ability to think strategically across the organization to identify opportunities to improve overall performance efficiency
• Flexibility - ability to adjust to changing/competing priorities
• Ability to decompose complex issues and drive timely decisions, knowing when to engage others for additional input, and when to act independently
• Excellent written / verbal communication skills and executive presence
• Advanced/Expert MS Office skills, especially Excel and PowerPoint
• Extremely organized/excellent time management skills with ability to manage and prioritize competing priorities
• Proven ability to develop executive ready communications and presentations that synthesize data and tell the story
• Self-starter, high energy, and detail oriented; ability to work with minimal supervision
Skills• Active Listening
• Attention to Detail
• Collaboration
• Critical Thinking
• Written Communications
• Decision Making
• Influence
• Oral Communications
• Prioritization
• Problem Solving
• Adaptability
• Customer and Client Focus
• Data Management
• Emotional Intelligence
• Risk Management
Minimum Education Requirement: High School Diploma / GED / Secondary School or equivalent
Shift:1st shift (United States of America)
Hours Per Week: 40
