This position is National Remote. You'll enjoy the flexibility to telecommute* from anywhere within the U.S. as you take on some tough challenges. For all hires in Minneapolis, Virginia, Maryland, or Washington, D.C. area, you will be required to work in the office for a minimum of four (4) days per week.
The
Business Process Consultant, Licensing provides process and requirements leadership for the CHOO-centered Licensing capability. The role translates approved business and regulatory requirements into repeatable workflows, controls, procedures, business rules, job aids, requirements grids, templates, and solution requirements. The role owns how the work is designed and governed, not the regulatory interpretation or day-to-day delivery orchestration.
This position is full time Monday - Friday. Employees are required to have flexibility to work any of our 8-hour shift schedules during our normal business hours of 8:00am - 5:00 pm.
We offer weeks of on-the-job training. The hours of the training will be based on schedule or will be discussed on your first day of employment.
Primary Responsibilities:- Lead current-state and future-state analysis for CHOO and approved broader Licensing processes.
- Gather, analyze, validate, and document business requirements across stakeholders.
- Translate approved business and regulatory requirements into workflows, procedures, controls, decision points, roles, handoffs, and business rules.
- Identify process gaps, rework, handoff failures, control weaknesses, and standardization opportunities.
- Facilitate process-design sessions and resolve requirement or workflow gaps with the appropriate owners.
- Define business requirements for workflow, reporting, system, or automation solutions and support testing and adoption.
- Maintain governed CHOO process documentation and ensure approved changes are incorporated into job aids, procedures, templates, requirements grids, business rules, and workflow controls.
- Govern and continuously improve CHOO procedures and operating controls based on approved regulatory changes, Ops Gap Requests, execution feedback, deficiency trends, and lessons learned.
- Partner with Delivery on implementation readiness and with Paralegals to ensure designed processes are practical and executable.
You'll be rewarded and recognized for your performance in an environment that will challenge you and give you clear direction on what it takes to succeed in your role as well as provide development for other roles you may be interested in.
Required Qualifications:- High School Diploma / GED
- Must be 18 years of age OR older
- 5+ years in business process analysis, business analysis, process improvement, operations, or requirements management
- 3+ years designing or improving end-to-end processes
- 3+ years gathering and documenting requirements, controls, workflows, and business rules
- Experience facilitating cross-functional design sessions and structured problem solving
- Ability to work full time Monday - Friday. Employees are required to have flexibility to work any of our 8-hour shift schedules during our normal business hours of 8:00am - 5:00 pm
Preferred Qualifications:- Experience in regulated healthcare, insurance, financial services, government programs, or compliance
- Experience translating process needs into workflow, reporting, or automation solutions
Telecommuting Requirements:- Ability to keep all company sensitive documents secure (if applicable)
- Required to have a dedicated work area established that is separated from other living areas and provides information privacy
- Must live in a location that can receive a UnitedHealth Group approved high-speed internet connection or leverage an existing high-speed internet service
*All employees working remotely will be required to adhere to UnitedHealth Group's Telecommuter Policy.
Pay is based on several factors including but not limited to local labor markets, education, work experience, certifications, etc. In addition to your salary, we offer benefits such as, a comprehensive benefits package, incentive and recognition programs, equity stock purchase and 401k contribution (all benefits are subject to eligibility requirements). No matter where or when you begin a career with us, you'll find a far-reaching choice of benefits and incentives. The salary for this role will range from $91,700- $163,700 annually based on full-time employment. We comply with all minimum wage laws as applicable.
Application Deadline: This will be posted for a minimum of 2 business days or until a sufficient candidate pool has been collected. Job posting may come down early due to volume of applicants.
