Business & Operational Resiliency Senior Systems Consultant

Responsible for developing, updating, maintaining and testing Business Continuity Management (BCM) systems. Must be able to interpret requirements in relation to various systems, process and procedures. Maintain elevated privileges to administer software privileges and rights according to policy while limiting unnecessary risk. The Business and Operational Resilience (BOR) System Administrator will establish and implement best practices and innovative solutions to ensure appropriate systems automation and compliance guidelines. The BOR Systems Administrator will work closely with appropriate personnel and third parties to determine action steps and develop processes to meet business objectives and compliance and mitigation goals/timelines. This position provides detailed documentation, implementation plans, and strategies to ensure system adoption for monitoring and management reporting. A specialty skill position that is often exposed to sensitive and confidential information and contentious situations. JOB DESCRIPTION: Essential Duties & Responsibilities Performs a combination of duties in accordance with departmental guidelines: 3Familiar with the operation of insurance or financial services products, services and systems. 3FPerform day-to-day administration, configuration and troubleshooting of the BCM tool suite 3FProvide technical and functional support to users of BCM tool suite 3FSupport BOR team as well as enterprise planning community in presenting solutions to meet stakeholder requirements 3FDesign/improve BCM tool suite Dashboards and Reports to meet end-user requirement 3FCreate BCM tool suite flows to automate business processes and improve data quality within the environment 3FCollaborate with team on providing everyday end-user support 3FLog and track identified system problems through resolution 3FWork in an agile and dynamic environment to facilitate timely responses to changing project requirements. 3FPerforms, upgrades and completes system maintenance 3FPrioritize developing skills related to the BCM tool suite administration 3FOptimize workflows within BCM tool suite as it relates to plan sign offs, annual compliance, testing and response activities 3FSupport other technology-enabled initiatives across the customer team May perform additional duties as assigned. In addition to the CNA contracted solutions, maintains contact with vendors and suppliers of business continuity management tools Reporting Relationship Typically Director or above Skills, Knowledge & Abilities 3FFive (5) years Business Continuity Management plan tool experience preferred but not required 3FStrong BCM tool user, administrative, configuration, dashboard and reporting skills 3FUnderstanding of object-oriented concepts and fundamentals of logic (IFs, ANDs, and ORs) 3FExperience in building custom reports and thinking analytical about what needs to be measured 3FFamiliarity with reviewing and understanding data used to build dashboards and reports 3FExcellent critical thinking skills; able to break down ambiguous problems into concrete, manageable components and think through optimal solutions 3FProject management and task organization skill 3FExcellence in providing end user support 3FClear communicator with excellent written, verbal, and listening skill 3FProven ability to work cross-functionally to understand business requirements and translate them to effective use of application 3FConfidence in advocating for best practice 3FHigh degree of resiliency and accountability Education & Experience 3FBachelor's Degree in Business, Computer Science, or related discipline, or equivalent work experience 3FTypically a minimum of 7 years relevant experience with at least 5 years in system development and support 3FPrevious system administrator experience with BCM planning tools required LI-Remote LI-DM1 In certain jurisdictions, CNA is legally required to include a reasonable estimate of the compensation for this role. In District of Columbia,California, Colorado, Connecticut, Illinois,Maryland, Massachusetts, New York and Washington, the national base pay range for this job level is $72,000 to $141,000 annually. Salary determinations are based on various factors, including but not limited to, relevant work experience, skills, certifications and location. CNA offers a comprehensive and competitive benefits package to help our employees 6 and their family members 6 achieve their physical, financial, emotional and social wellbeing goals. For a detailed look at CNAs benefits, please visit cnabenefits.com.