5+ years of leadership experience in community association management or related service-based industry.
Proven track record in managing budgets and driving revenue growth.
Strong financial acumen with experience in business planning and performance metrics.
Demonstrated ability to develop leaders and build high-performing teams.
Excellent communication and relationship-building skills.
Experience in leading through change and improving business processes.
Bachelor's degree in business administration or related field, or equivalent experience.
Responsibilities
Develop and execute strategic business plans for growth and operational excellence.
Take ownership of branch performance metrics including revenue and client retention.
Identify opportunities to enhance operations and customer experience.
Make data-driven decisions while adapting to business changes.
Partner with leadership to align local and organizational objectives.
Build and empower a high-performing leadership team.
Foster a culture of collaboration and continuous improvement.
Benefits
Opportunity to lead and make a lasting impact in the community.
Support for professional development and career growth.
Engagement in a culture that values collaboration and accountability.
Visibility and approachability as a leader within the organization.
Involvement in strategic decision-making and innovation.
Full Job Description
As Branch President, you'll have overall responsibility for the strategic direction, operational excellence, financial performance, and continued growth of BAPS.
Lead the Business
Develop and execute strategic business plans that drive sustainable growth, profitability, and operational excellence.
Take ownership of branch performance, including revenue, budgets, profitability, client retention, and key performance indicators.
Identify opportunities to strengthen operations, improve efficiencies, and enhance the overall customer experience.
Make thoughtful, data-driven decisions while maintaining the agility to respond to changing business needs.
Partner with regional and corporate leadership to align local priorities with broader organizational objectives.
Inspire and Develop People
Build, coach, and empower a high-performing leadership team that delivers results and leads with integrity.
Foster a culture of collaboration, accountability, recognition, and continuous improvement.
Develop talent, strengthen succession planning, and create opportunities for employees to grow their careers.
Set clear expectations, provide meaningful feedback, and ensure leaders have the tools and support they need to succeed.
Be a visible, approachable leader who connects with employees, celebrates wins, and addresses challenges constructively.
Champion the Client Experience
Build and maintain trusted relationships with community association boards, clients, and key business partners.
Drive client satisfaction and retention through responsive service, consistent execution, and proactive relationship management.
Serve as an executive-level resource for complex client needs and strategic opportunities.
Promote a service-first culture where delivering on commitments is a shared priority.
Strengthen BAPS's reputation as a trusted community management partner throughout the Bay Area.
Drive Growth and Financial Success
Identify and pursue opportunities for business development, market expansion, and increased revenue.
Partner with business development and operational leaders to attract new clients and strengthen existing relationships.
Oversee financial planning, budgeting, forecasting, collections, and internal controls.
Monitor business performance and implement strategies that improve profitability and long-term financial health.
Balance growth opportunities with operational capacity, service quality, and employee engagement.
Lead with Accountability and Vision
Champion organizational standards, ethical business practices, and compliance with applicable laws and regulations.
Drive innovation, process improvement, and the effective adoption of tools and technology.
Navigate change confidently while keeping teams engaged, informed, and focused.
Create an environment where leaders are empowered to make decisions, solve problems, and take ownership of results.
What You'll Bring to the Table
We're looking for a proven leader who combines strategic vision with hands-on operational expertise.
Our ideal candidate brings:
5+ years of progressive leadership experience in community association management, property management, hospitality, or another complex service-based industry.
Demonstrated success leading business operations, managing budgets, improving profitability, and driving revenue growth.
Proven ability to develop talented leaders, build strong teams, and create a culture of performance and accountability.
Strong financial acumen, including experience with business planning, forecasting, financial reporting, and performance metrics.
A track record of building meaningful client relationships, improving customer satisfaction, and supporting client retention.
Excellent communication, negotiation, problem-solving, and relationship-building skills.
The ability to think strategically while remaining engaged in operational execution.
Experience leading through change, improving business processes, and creating scalable solutions.
A bachelor's degree in business administration or a related field, or an equivalent combination of education and relevant experience.
Experience in community association management and an understanding of HOA governance are highly valued.
The Leadership Qualities That Matter Most
Experience matters, but how you lead matters just as much.
We believe our next Branch President will be someone who:
Leads with people in mind. Understands that investing in employees and developing great leaders creates stronger business outcomes.
Thinks like a business owner. Takes ownership of results, recognizes opportunities, and makes decisions with long-term success in mind.
Builds trust and accountability. Creates clarity, follows through on commitments, and empowers others to do the same.
Embraces growth and change. Challenges the status quo, encourages innovation, and sees possibilities where others see obstacles.
Balances strategy with action. Can develop a compelling vision and roll up their sleeves to help bring it to life.
Puts clients and communities first. Recognizes that our success is ultimately measured by the relationships we build and the service we deliver.
Compensation and Position Details
Compensation:
$160,000 - $175,000 annually, depending on experience (DOE), plus bonus eligibility; direct industry experience highly considered.
Employment Type:
Full-time
Work Location:
Bay Area Property Services (BAPS) 3021 Citrus Circle, Suite 205 Walnut Creek, CA 94598
Company Website:
https://www.bayservice.net/
Ready to Lead What's Next?
If you're a strategic thinker, a relationship builder, and a leader who genuinely loves developing people and growing businesses, we want to hear from you.
This is your opportunity to bring your experience, your ideas, and your leadership to an organization where you can make a lasting impact.
Join Bay Area Property Services and help us continue Building Better Communities, one relationship, one team, and one success at a time.
