Branch Manager

BrightView Landscapes LLC • $110K — $125K *

Renton, WA 98058In-Person

Business Services

Less than 5 years of experience

3 weeks ago

Job Overview by Ladders

Qualifications

Bachelor's degree in Business, Horticulture, or related experience
3-5 years of management experience in landscaping or service industry
Proven ability to manage P&L and analyze financial reports
Strong knowledge of safety standards and compliance
Effective communicator with strong customer service skills
Demonstrated leadership in team development and performance management
Proficient in Microsoft Office Suite and relevant business software

Responsibilities

Oversee daily branch operations ensuring compliance and efficiency
Supervise teams to deliver high-quality operational services
Implement business development plans to drive sales growth
Manage and support the sales team to sustain a qualified pipeline
Respond promptly to customer concerns to ensure satisfaction
Build and maintain relationships with key clients and partners
Manage Profit & Loss, optimizing revenue generation and cost control

Benefits

Medical, dental, and vision insurance
401k savings plan with employer contributions
Paid time off for vacation and sick leave
Tuition reimbursement opportunities
Company-paid holidays ranging from 6 to 9
Potential variable pay based on performance

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Full Job Description

Job Summary

The Branch Manager is responsible for overseeing all aspects of branch operations, including compliance, safety, efficiency, customer service, and profitability. This leadership role drives business growth through strategic sales management and client relationship development while ensuring the effective recruitment, training, and performance management of branch staff. The Branch Manager plays a crucial role in creating a high-performing, professional, and safe work environment that aligns with company values and standards.

Duties and Responsibilities:

Branch Operations

Supervise and support daily branch operations to ensure safety, efficiency, and compliance with company policies and procedures
Oversee the delivery of operational services and supervise teams to ensure consistent, high-quality performance
Maintain branch facilities, physical assets, and equipment to provide a professional, safe, and organized working environment
Ensure proper usage, maintenance, and accountability of tools and resources

Sales & Business Development

Develop and execute strategic business development plans to meet or exceed annual growth targets
Manage and support the sales team to maintain a healthy, qualified sales pipeline
Participate in local marketing efforts, community events, and networking opportunities to expand brand visibility, attract new clients, and retain existing customers

Customer Service & Relationship Management

Supervise teams to ensure consistent delivery of high-quality services and a superior customer experience
Respond to customer concerns/complaints promptly and effectively to ensure satisfaction and retention
Build and maintain strong relationships with key clients and business partners
Monitor client feedback and implement service improvements to drive retention and meet customer expectations

Financial & Performance Management

Manage branch Profit & Loss (P&L), including revenue generation, expense control, and financial forecasting
Ensure timely billing and collections to support cash flow and financial health
Identify opportunities to increase revenue through cross-selling, ancillary services, or new service offerings
Track performance against KPIs and implement improvements to maximize branch profitability

Environment, Health & Safety (EHS)

Ensure strict adherence to company Environment, Health, and Safety (EHS) policies and procedures
Monitor safety performance and proactively implement strategies to reduce risks and prevent incidents
Promote a culture of safety and accountability across all branch operations

Team Leadership & Development

Recruit, onboard, train, and develop branch staff to ensure service excellence and operational effectiveness
Set clear performance expectations and conduct regular performance check-ins, coaching, and corrective actions
Foster a positive branch culture emphasizing engagement, accountability, teamwork, and professional growth
Build overall branch capabilities to support sustainable long-term success

Education and Experience:

Bachelor's degree in Business, Horticulture, or equivalent combination of landscape maintenance/construction industry experience and education
3-5 years of management experience, preferably in landscaping, operations, or a service-based industry
Demonstrated ability to manage P&L and understand financial reports
Strong knowledge of safety standards and operational compliance practices
Proven leadership skills with experience in team development, motivation, and performance management
Results-driven leader who motivates teams and builds strong customer relationships
Adaptive and proactive in managing change and solving complex operational issues
Excellent communication, problem-solving, and customer service skills
Proficient in Microsoft Office Suite (Excel, Word, Outlook) and relevant business software

Physical Demands/Requirements:

Constant operation of a computer and other office equipment, such as a laptop, a cell phone, and printers/copiers
Ability to physically perform the basic life operational functions of walking, standing, and kneeling
Ability to maintain, in your possession at all times, required medications to address any known allergic reactions should they occur

Work Environment:

Work in an indoor office and also outdoors during site walkthroughs and site supervision duties.

Compensation Pay Range:

110000.00 to 125000.00

BrightView offers a suite or health, wellness, and financial benefits to full-time team members. Benefits offerings for full-time team members include medical, dental, and vision insurance, ancillary and voluntary products, a 401k savings plan with employer contributions, and 6 to 9 company paid holidays per year. Employees may also be eligible to receive paid time off for vacation and/or sick leave, tuition reimbursement, and/or potential variable pay opportunities based on position and performance. A detailed benefits package will be provided during the interview process.

It's Not Just a Team. It's One BrightView.

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About BrightView Landscapes LLC

BrightView Landscapes LLC is a provider of commercial landscaping services. The company offers a range of services including landscape design, installation, and maintenance. BrightView Landscapes serves a variety of industries including hospitality, healthcare, and retail. The company was founded in 1939 and is headquartered in Blue Bell, Pennsylvania.

Learn more about BrightView Landscapes LLC

Size

19,800 employees

Market Cap

$604.6 million

Industry

Hospitality & Recreation

Net Income

-$41 million

Founded

1939

5 Year Trend

+10.1%

Revenue

$2.3 billion

NASDAQ

* Ladders Estimates

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