3+ years of retail or hospitality leadership experience, managing direct reports
Preferred experience with Shopify
Strong feedback skills for performance improvement
Ownership mindset to lead through challenges
Flexible availability for evenings and weekends
Ability to lift up to 25 lbs.
Responsibilities
Lead and develop a high-performing store team to enhance client experience
Set standards for product knowledge and coaching in sales
Implement client engagement strategies to foster brand loyalty
Ensure effective communication of Babyletto's brand story in client interactions
Manage inventory and back-of-house operations for efficiency
Resolve escalated issues with urgency and sound judgment
Collaborate with home office to execute impactful programs
Document customer insights to guide cross-functional decisions
Oversee scheduling and payroll to meet business objectives
Ensure operational excellence and adherence to policies
Execute opening and closing procedures consistently
Utilize KPIs to drive strategy and exceed sales targets
Champion Babyletto's mission and core values
Benefits
100% coverage of health, dental, and vision insurance premiums
Flexible PTO for work/life balance
Company matching 401(k) plan
Vacation reimbursement and wellness subsidy programs
Tuition reimbursement for continued education
Matching charitable donations to your chosen nonprofit
Free company swag and generous employee discounts on products
Full Job Description
About the role:
As a Store Manager at Babyletto, you will lead your store with clear ownership of business performance, team development, and the client experience. You are responsible for driving sales, building a high-performing and motivated team, and ensuring operational excellence while representing Babyletto's core values. You will set the direction for the store, translate company goals into actionable plans, and partner closely with leadership and cross-functional teams to achieve results
What You'll Be Doing
Lead, inspire, recruit, and develop a high-performing store team, owning the full talent lifecycle to deliver an exceptional client experience.
Set the standard for product knowledge and selling excellence, coaching the team to deliver tailored product guidance.
Drive client engagement strategies that build long-term relationships, strengthen brand loyalty, and grow repeat business.
Ensure the team confidently communicates Babyletto's brand story, history, and value proposition in every client interaction.
Own inventory management and back-of-house operations, ensuring accuracy, efficiency, and alignment with business goals.
Resolve escalated challenges with sound judgment and urgency.
Partner with our home office to execute programs and initiatives that drive results.
Document customer insights and trends to inform cross-functional decisions.
Own scheduling and payroll to align labor with business goals.
Ensure operational excellence, uphold key policies and procedures, and identify opportunities to improve processes and SOPs.
Oversee consistent execution of opening and closing procedures.
Use KPIs and reporting to drive strategy and exceed sales targets.
Model and champion Babyletto's mission and core values.
What You Bring to the Table
3+ years of experience in retail or hospitality leadership, including managing direct reports
Shopify experience preferred, but not required
Comfortable giving and receiving feedback to drive store performance and customer experience
Strong ownership mindset with the ability to lead through challenges and drive solutions
Available to work a flexible schedule including evenings and weekends
Ability to lift up to 25 lbs at times.
California pay range
$38-$42 USD
Our Benefits:
100% of your health, dental and vision insurance monthly premiums paid by us!
Flexible PTO because we respect the need for work/life harmony
Company matching 401(k)
Vacation reimbursement and wellness and enrichment subsidy programs
Tuition reimbursement
Matching charitable donations to the nonprofit organization of your choice
Free MDB Co. swag + generous employee discount on products
