About the Role- We are seeking an experienced AWS Connect Developer with strong hands-on expertise in contact center engineering and cloud-based customer experience platforms.
- This role focuses on designing, implementing, integrating, and supporting enterprise-grade contact center solutions with a strong emphasis on AWS Connect, AWS services, and serverless integrations.
Job TitleKey Responsibilities- Implement, configure, integrate, and support AWS Connect solutions in enterprise production environments.
- Design and maintain IVR flows, contact flows, queues, routing profiles, telephony configurations, and contact center integrations.
- Develop and support serverless integrations using AWS Lambda, REST APIs, and API Gateway.
- Build and maintain automation solutions using Terraform and infrastructure-as-code best practices.
- Develop production-ready solutions using Python and/or Node.js.
- Work with AWS services such as IAM, CloudWatch, S3, and related tools to support contact center implementations.
Minimum Qualifications- Extensive hands-on experience with AWS Connect in enterprise production environments.
- Strong understanding of CCaaS and contact center engineering concepts.
- Experience with AWS Lambda, REST APIs, API Gateway, and serverless integrations.
- Strong programming skills in Python and/or Node.js.
- Practical experience with Terraform and CI/CD deployment processes.
Desired Qualifications- Experience delivering complex technical implementations in large enterprise environments.
- Strong knowledge of telephony systems and contact center routing strategies.
Location- OH or IL or TX or NY or NJ or DE or FL
Salary and Other Compensation:The annual salary for this position is between $130,000 - $160,000 annually. Factors which may affect pay within this range may include geography/market, skills, education, experience and other qualifications of the successful candidate.
Benefits:The Company offers the following benefits for this position, subject to applicable eligibility requirements: [medical insurance] [dental insurance] [vision insurance] [401(k) retirement plan] [life insurance] [long-term disability insurance] [short-term disability insurance] [paid parking/public transportation].
Want to change the world? Let us know.Tell us about your experiences, education, and ambitions. Bring your knowledge, unique viewpoint, and creativity to the table. Let's talk!
Preferred Skills AWS Connect
- Transformation
- Migration
- Genesys
- Contact Center
- Python
- Lambda
Job details Job ID 333382
Role AWS Connect developer
Location Columbus, Ohio, US
Job type Direct Hire
Recruiter Shubham
Email shubham.gurjar@ascendion.com
