AVP, Strategic Partner Delivery

As an AVP, Strategic Partner Delivery, you will be tasked with leading SentinelOne's relationship with a strategic global services partner, helping the two organizations deliver a consistent, high-quality experience for customers from the earliest proof of value through implementation, ongoing service, and renewal. Together, SentinelOne and its partner bring expert-led managed security services to more organizations in more regions. This is a hands-on executive player-coach role: you will lead a dedicated team, aligning Product, Engineering, Sales, Renewals, Legal, and Finance around a single operating model. What Will You Do? Primary responsibilities include: • Serve as SentinelOne's executive lead for the partnership, owning the joint operating plan, roadmap, and regular partnership reviews, and communicating progress, decisions, and risks to executives. • Lead a team spanning customer experience, service quality, and technical validation; establish clear operating rhythms, shared decision-making, and issue resolution across both organizations; hire and coach leaders, and build a culture of ownership, transparency, and measurable results. • Ensure customers have a named SentinelOne owner from proof of value through onboarding, deployment, ongoing service, and renewal, with smooth handoffs and fast time to value. • Define customer experience standards and service-level expectations, and use clear metrics and scorecards to track service quality and drive continuous improvement. • Own senior customer escalations and drive timely resolution and lasting corrective action, partnering with Product, Engineering, and technical teams to improve platform and service readiness. What Skills and Knowledge Will You Bring? Ideal candidates will have: • 15 or more years of leadership across enterprise Customer Experience, cybersecurity services, managed services, technical operations, or strategic technology partnerships; leadership experience in cybersecurity, MDR/MSSP, managed SIEM, incident response, or enterprise professional services. • Proven ownership of a complex global delivery, service-provider, or strategic partner relationship; experience launching or scaling partner-led delivery models while protecting customer trust. • Experience building and developing senior cross-functional teams and influencing organizations beyond direct reporting lines; strong executive judgment in critical customer escalations and ambiguous delivery challenges. • Expertise in partner management, service delivery, SLA/SLO management, and continuous-improvement programs; commercial fluency spanning renewals, delivery capacity, and customer outcomes. • Demonstrated ability to translate strategy into operating plans, use metrics to drive decisions, and communicate effectively with C-level stakeholders; success in this role means faster resolution of customer issues, on-time delivery of the joint roadmap, strong partner relationship health, and improved time to value, service experience, and renewal outcomes. • Knowledge of enterprise cybersecurity and the journey from technical validation and implementation to managed services and renewals. • Familiarity with SentinelOne Singularity, endpoint security, AI SIEM, threat hunting, and regulated or large-enterprise customer environments. We invest in our Sentinels with comprehensive, competitive benefits designed to support you and your family: Equity & Rewards • Restricted Stock Units (RSUs) • Employee Stock Purchase Plan (ESPP) Time Off & Wellbeing • Flexible time off • Paid company holidays and paid sick time • Gender-neutral parental leave • Grandparent leave Insurance & Financial Security • Medical, dental, and vision coverage • 401(k) retirement plan with company match • Life and disability insurance • Health and dependent care FSA • Voluntary benefits (hospital, accident, critical illness) • Employee Assistance Program (EAP) • ARAG pre-paid legal • Nationwide pet insurance • Cancer Care program • Global business travel medical insurance Work Perks & Flexibility • Home office allowance • Mobile phone reimbursement Wellness & Lifestyle • Wellness coach • Wellness/gym reimbursement • Fertility coverage • Adoption & surrogacy reimbursement This U.S. role has a base pay range that will vary based on the location of the candidate. For some locations, a different pay range may apply. If so, this range will be provided to you during the recruiting process. You can also reach out to the recruiter with any questions. Base Salary Range $217,500-$326,000 USD