Minimum 2 years of Automotive Service Advisor experience.
At least 1 year of experience in an automotive dealership service department.
Knowledge of automotive repair terminology and vehicle maintenance.
Strong communication and customer service skills.
Ability to multitask in a fast-paced environment.
Strong organizational skills and attention to detail.
Proficiency with dealership management systems (DMS) preferred.
Responsibilities
Greet customers and provide an exceptional service experience.
Schedule service appointments and gather vehicle information.
Open and manage automotive repair orders (ROs).
Review vehicle service history and recommend services.
Perform vehicle walkarounds to identify maintenance opportunities.
Prepare accurate labor and parts estimates for customers.
Communicate regularly with customers about repair status.
Benefits
Medical & Dental Insurance.
401(k) Retirement Plan with Employer Match.
Paid Time Off (PTO) and Paid Holidays.
Employee Discounts on Vehicle Purchases, Parts & Service.
Supplemental Benefits including Disability and Life Insurance.
Professional Development and Training Opportunities.
Career Advancement Opportunities.
Full Job Description
Automotive Service Advisor
Huntington Volvo | VIP Automotive Group
📍 Huntington, NY 💼 Full-Time 💰 $125,000 - $170,000+ Annual Earning Potential 📅 Schedule: Monday-Friday with Alternating Saturdays 💵 Compensation Includes Base Pay, Commission & Performance Bonuses
This is an excellent opportunity for a motivated Automotive Service Advisor who understands dealership service operations, enjoys building lasting customer relationships, and has a passion for automotive customer service.
What You'll Do - Automotive Service Advisor Responsibilities
Greet customers professionally and provide an exceptional dealership service experience from check-in through vehicle delivery.
Schedule service appointments and gather vehicle information and customer concerns.
Open and manage automotive repair orders (ROs), accurately documenting customer concerns and requested services.
Review vehicle service history and recommend appropriate maintenance, repairs, and manufacturer-recommended services.
Perform vehicle walkarounds and identify additional maintenance or repair opportunities.
Prepare accurate labor and parts estimates and clearly explain recommended services to customers.
Obtain customer authorization before proceeding with repairs and additional work.
Communicate regularly with customers regarding repair status, additional recommendations, and estimated completion times.
Coordinate with Service Technicians, Parts, and Service Management to ensure efficient workflow and timely vehicle delivery.
Maintain customer relationships through follow-up communication and proactive service updates.
Promote dealership service specials, maintenance programs, and additional service opportunities.
Maintain high Customer Satisfaction Index (CSI) scores and support dealership service department goals.
Ensure accurate repair order documentation, billing, and payment processing.
What We're Looking For - Qualifications
Minimum 2 years of Automotive Service Advisor experience.
At least 1 year of experience working in an automotive dealership service department.
Knowledge of automotive repair terminology, vehicle maintenance, labor operations, and parts.
Strong communication, customer service, and relationship-building skills.
Ability to multitask and work efficiently in a fast-paced dealership environment.
Strong organizational skills and attention to detail.
Proficiency with dealership management systems (DMS) and service scheduling software preferred.
A positive attitude, professional demeanor, and commitment to customer satisfaction.
Compensation & Earning Potential
$125,000 - $170,000+ Annually
Competitive compensation structure.
Commission opportunities.
Performance-based bonuses.
Additional earning potential based on individual and department performance.
Employee Benefits & Perks
VIP Automotive Group offers a comprehensive benefits package designed to support our employees and their families:
Medical & Dental Insurance.
401(k) Retirement Plan with Employer Match.
Paid Time Off (PTO).
Paid Holidays.
Employee Discounts on Vehicle Purchases, Parts & Service.
Supplemental Benefits, including Short-Term Disability, Long-Term Disability, and Supplemental Life Insurance.
Professional Development and Training Opportunities.
Career Advancement Opportunities.
Employee Recognition Programs and Company Events.
If you're an experienced Automotive Service Advisor looking for a rewarding dealership career with strong earning potential, apply today!
