Previous experience as a Service Advisor preferred
Proficiency in Reynolds & Reynolds or similar DMS preferred
Strong customer communication skills, both in-person and on the phone
Excellent organizational skills
Ability to thrive in a fast-paced environment with limited supervision
Compliance with all relevant laws and company policies
Valid driver's license and ability to pass background checks
Responsibilities
Greet service department customers promptly and courteously
Listen to customers and communicate repair needs to technicians
Present recommended services using low-pressure, high-integrity methods
Provide accurate estimates for repair and maintenance costs
Follow up on repairs and keep customers informed of progress
Sell and manage extended warranties
Inspect repair quality and ensure all work is complete
Benefits
Health, Vision, and Dental Insurance
Paid Maternity & Paternity after one year of employment
Paid Training
Career Advancement opportunities
401(K) and profit sharing
Full Job Description
Sheehy Auto Stores is seeking Service Advisors to join our team. Put your natural knack for pleasing people to work! If you can make customers feel welcome and confident that their needs are met, our dealership may be your next career home. We need more than a Service Advisor; we need an expert in the art and science of customer service--someone equally as comfortable greeting customers as they are scheduling appointments and acting as a liaison between our customers and our service techs.
We don't take a "one-size-fits-all" approach regarding our employees' benefits. Our programs are designed to improve your life at work and at home.
Health, Vision, and Dental Insurance
Paid Maternity & Paternity after one year of employment
Paid Training
Career Advancement
401(K) and profit sharing
Compensation based on experience and performance: $50K up to $200K!
Responsibilities
Attitude is everything-greet service department customers promptly and courteously
Listen to each customer and articulate repair needs to techs
Present recommended/additional services using low-pressure, high-integrity methods
Provide accurate estimates of repair/maintenance costs
Adhere to dealership policy on customer vehicle care and operation
Follow up on each repair and keep customers informed of the progress
Sell and manage extended warranties
Inspect repair quality and ensure that all work is complete
Notify customers when vehicles are ready for pickup
Review and explain repairs and associated costs to customers
Handle minor customer concerns and complaints
Keep the Service Manager informed of all problems and potential problems
Maintain Customer Satisfaction Index (CSI) scores by dealership standards
Requirements
Previous experience as a Service Advisor is preferred
Reynolds & Reynolds or similar DMS proficiency preferred
Must have strong customer communication skills both in-person and on the phone
Strong organizational skills
Must be able to manage in a fast-paced work environment with limited supervision
Comply with all federal, state, and local laws and company policies regarding the safeguarding of all customer, company, and manufacturer information, as well as customers' vehicles and property
Authorized to work in the USA
Ability to pass a pre-employment background check, Motor Vehicle Record Check, and drug screening
