3-5 years of experience as a Service Advisor/Writer
KIA Certified preferred
Proficient with NNAnet
Experience with DealerTrack and XTime preferred
Strong record of positive customer satisfaction results
Excellent organizational and communication skills
Professional appearance and team-oriented attitude
Responsibilities
Promptly answer service calls and confirm appointments
Accurately write and manage repair orders
Act as a liaison between technicians and customers
Assist customers patiently throughout the service process
Collaborate with team members on loaner availability and warranty processing
Benefits
Medical, Dental, and Vision Insurance
401(k) Savings Plan
Ongoing professional development
Family-friendly and inclusive culture
Career growth and internal promotions
Custom and competitive wage plans
Sundays off for work-life balance
Full Job Description
AUTOMOTIVE SERVICE ADVISOR: Our Service Advisors take ownership of the customer experience in the service lane and are the first point of contact as it relates to vehicle status, repairs, and diagnostics. Immediate opportunity for the right candidate looking to take their career to the next level.
We are seeking a candidate who is well-versed in product offerings, inventory needs, technician scheduling and customer service, and contribute to our team by:
Promptly and professionally answering service calls, and setting and confirming appointments
Accurately and thoroughly writing repair orders
Acting as a reliable, responsive liaison between the technician and customer
Patiently and thoroughly assisting our customers through the service process.
Collaborating with team members for loaner availability, proper warranty processing and disclosure
WHAT WE OFFER:
Medical, Dental, and Vision Insurance
401(k) Savings Plan
Ongoing professional development
Family-friendly and inclusive culture
Career growth and internal promotions
Custom and competitive wage plans
Sundays off to create a schedule that allows you a job and a life
RATE OF PAY:
Expected Rate of Pay: $90-$130k for the right, driven person
OUR EXPECTIONS:
KIA Certified preferred
3-5 years Service Advisor/Writer experience
Proficient with NNAnet
DealerTrack experience preferred
XTime experience preferred
A strong record of positive customer satisfaction results
Good organization skills and a friendly personality
