Job Summary:We are seeking a Jira and Confluence Engineer to join the DevSecOps Collaboration and Enablement team, with accountability for the architecture, governance, and evolution of our Jira, Jira Service Management, and Confluence platforms.
This role is both strategic and hands-on, with end-to-end responsibility for operating and modernizing our Atlassian ecosystem, including the enterprise migration from Atlassian Data Center to Atlassian Cloud. You will function as the system owner for Jira and Confluence, setting standards, managing risk, and ensuring the platform scales securely and reliably across the organization.
You will partner closely with engineering, security, IAM, compliance, and business stakeholders to balance competing priorities while delivering high-performance, compliant, and cost-effective collaboration solutions. This role requires deep platform expertise, strong judgment, and the ability to translate enterprise needs into durable system design and governance.
Job Responsibilities- Administer, engineer, and support enterprise Atlassian Data Center and Cloud instances (Jira, Jira Service Management, and Confluence), focusing on system configuration, performance, availability, and reliability.
- Execute and support the migration of Jira and Confluence from Data Center to Atlassian Cloud, contributing to migration planning, data validation, risk mitigation, security controls, stakeholder coordination, and post-migration tuning.
- Gather and analyze business and delivery workflow requirements, and translate them into effective Jira configurations, including workflows, schemes, permissions, fields, automation, and app usage.
- Partner with platform owners and stakeholders to support the Atlassian roadmap, backlog execution, vendor coordination, and feature adoption.
- Coordinate with Identity and Access Management, Third-Party Management, and Enterprise Security teams to implement and maintain access models, security controls, and compliance requirements.
- Create, maintain, and evolve standardized ("golden") Jira configurations, including project schemes, issue hierarchies, dashboards, reports, and planning views.
- Build and maintain integrations with external systems such as GitHub Enterprise, ServiceNow, and other SDLC or ITSM tools using supported integration patterns and APIs.
- Assess current Atlassian configurations and usage patterns, and recommend practical improvements to scalability, maintainability, and cost efficiency.
- Document and promote platform usage standards, tips, and best practices to improve consistency and reduce administrative overhead.
- Develop and deliver training and enablement for administrators and end users, including documentation and knowledge sharing.
- Monitor and support system performance, availability, and stability, participating in troubleshooting, capacity planning, and operational improvements.
- Design and maintain custom automations and scripts using Adaptavist ScriptRunner and Groovy to streamline workflows and reduce manual effort.
Qualifications:- 5+ years of hands-on experience administering Jira and Confluence at the system level, clearly differentiated from Project/Space-level administration preferred.
- Direct experience supporting and executing Jira and Confluence migrations from Data Center to Cloud preferred.
- Bachelor's degree in Computer Science or a related discipline, or equivalent professional experience.
- Atlassian Certified Professional (ACP) credentials (e.g., ACP-120 Jira Administrator for Cloud, ACP-520 Atlassian Cloud Organization Admin) preferred.
- Strong collaboration and communication skills, with the ability to work effectively with engineers, business partners, and leadership.
- Demonstrated ability to prioritize work, collaborate across teams, and execute initiatives to completion.
- Strong attention to detail with experience improving platform configuration, usability, and operational processes.
- Solid understanding of Agile methodologies and SDLC practices, and how Jira supports them at scale.
- Strong analytical skills with experience producing meaningful reports and insights from Jira and Confluence data.
- 5+ years of experience in a highly regulated environment (e.g., financial services, government, healthcare).
- Hands-on experience implementing and maintaining REST APIs and system integrations involving Atlassian products.
- Experience with reporting and analytics tools such as Power BI.
- Ability to manage multiple concurrent requests while maintaining platform quality and standards.
- Working knowledge of cloud-native application architectures and patterns.
- Interest in learning and adopting new tools and technologies to improve platform effectiveness.
- Willingness to learn new technologies and contribute across delivery activities, including design, implementation, testing, CI/CD, and deployment support.
Education:• Bachelor's degree in Computer Science or a closely-related discipline, or an equivalent combination of formal education and experience
The typical base pay range for this role is as follows:
- New York / New Jersey: $146k - $205k
- Non / New York / New Jersey- $146k-$188k
depending on job-related knowledge, skills, experience and location. This role may also be eligible for certain discretionary performance-based bonus and/or incentive compensation. Additionally, our Total Rewards program provides colleagues with a competitive benefits package (in accordance with the eligibility requirements and respective terms of each) that includes comprehensive health and wellness benefits, retirement plans, educational assistance and training programs, income replacement for qualified employees with disabilities, paid maternity and parental bonding leave, and paid vacation, sick days, and holidays. For more information on our Total Rewards package, please click the link below.
Our hybrid work schedule is four days on-site and work remotely one day per week.
