MongoDB Technical Services Engineers combine technical expertise, structured problem solving, and exceptional customer service to help customers build and operate reliable MongoDB applications and deployments.
The team supports the MongoDB ecosystem-including the database server, drivers, Atlas, Cloud Manager, Compass, and related services. Engineers work directly with customers to understand complex technical challenges, identify root causes, and provide practical solutions for largescale, data intensive environments.
We are looking for highly technical, insatiably curious, and adaptable engineers who enjoy understanding how systems are designed, deployed, and operated. Success in this role requires sound judgment, clear communication, initiative, collaboration, and a genuine desire to help others.
Location and working modelThis role is based in Toronto and follows a hybrid working model, with a minimum expectation of three days per week in the office.
Office location: 333 Bay St., Suite 1400, Toronto, ON M5H 2R2, Canada
Cool things you'll doYou'll be working alongside our largest customers, solving their complex challenges - resolving questions on architecture, performance, recovery, security, and everything in between. You'll be an expert resource on best practices in running MongoDB at scale, whatever that scale may be. You'll be an advocate for customers' needs - interfacing with our product management and development teams on their behalf. And you'll contribute to internal projects, including software development of support tools for performance, benchmarking, and diagnostics.
What you needWe consider all candidates with an eye for those who are self-taught, insatiably curious, and multi-faceted.
The ideal candidates should have strong technical experience in one (or more) of the following areas- Systems administration
- Distributed systems
- Network Administration
- Database architecture and administration
- Application Architecture
- Data architecture and design
- Performance tuning and benchmarking
- Extra bonus points if you have experience in one or more of Java, Python, Ruby, C, C++, C#, Javascript, node.js, Go, PHP, or Perl
If you have an operations background, we prefer experience administering large-scale production environments, including hardware, operating systems (e.g. Linux, Windows), networks (including firewalls and load balancers), as well as cloud-based resources (e.g. AWS, Azure, Google Cloud Platform).
It's crucial for every candidate that they can check off all of these boxes- Excellent communication skills, both written and verbal
- Genuine desire to help people
- Uncontrollable urge to investigate and solve problems, with advanced diagnostic and troubleshooting skills
- Ability to think on your feet, remain calm under pressure and solve problems in real-time
- Desire and ability to rapidly learn a wide variety of new technical skills
- Strong teamwork: willingness and ability to get help from team members when required, and the good judgment to know when to seek help
MongoDB's base salary range for this role in Canada is:
$94,000-$130,000 CAD
