A Brief OverviewThe Associate Claims and Risk Manager reports to the Senior Vice President of Risk Management and is responsible for claims management (50%) and risk and insurance program administration (50%) across multiple lines of insurance. This role serves as a liaison among third-party administrators (TPAs), brokers, insurers, and internal stakeholders to ensure accurate, timely reporting and the management of claims. This role is also responsible for assisting stakeholders with the Risk Management Information System (RMIS), invoicing, and certificates of insurance.
What you will do- Ensures timely first notice of loss (FNOL) reporting in accordance with policy, broker, and carrier requirements.
- Monitors claim status, reserves, and outcomes, escalating complex or high-severity claims as appropriate.
- Provides guidance on claim reporting procedures and documentation requirements.
- Tracks insurance claims from reporting to settlement across multiple lines of insurance - including, but not limited to, property, general liability, auto liability, workers' compensation, pollution, and management and professional liability.
- Facilitates claim reviews, large loss discussions, and reserve strategy meetings.
- Assists the team in preparing recurring and ad hoc reports on claim trends and loss drivers for internal stakeholders.
- Supports on-site teams with renters' insurance claims/subrogation.
- Supports the risk management team with renewals, audits, allocations, stewardship meetings, and special projects as needed.
- Assists the team with certificate of insurance administration and compliance.
- Performs data entry and user setup in the RMIS system, including new hires, terminations, location updates, and SSO access coordination with IT.
- Creates and manages location codes for RMIS and TPA platforms.
- Processes TPA invoicing and ensures accurate location codes. Partners with TPA to identify and correct location coding errors.
- Processes and tracks insurance invoices and premium billings across multiple properties.
- Coordinates with brokers, vendors, and fiduciary teams to resolve administrative issues related to missing or incorrect location codes, unapplied payments, and outstanding invoices.
- Maintains and updates premium invoice trackers and related correspondence based on information from brokers and internal stakeholders.
- Coordinates loss run requests and distribution.
- Maintains the SOV, SOI, and insurance policy trackers.
- Supports new vendor setup.
Education Qualifications- Bachelor's Degree required.
Experience Qualifications- 4-6 years of property and casualty claims experience, corporate risk management, or other claims-related experience. required.
- Military background or knowledge of or experience in Military housing and multifamily real estate preferred, but not required. preferred.
Knowledge, Skills, and Abilities- Should possess familiarity with commercial insurance claims, including workers' compensation, property, and builders' risk, general liability, and management/professional liability.
- Strong oral and written presentation skills, including high proficiency in PowerPoint, Word, and Excel.
- Demonstrated desire to learn; adaptable to new program implementation and continuous improvement.
- Strong interpersonal communication and problem-solving skills.
- Problem-solving and analytical skills (both quantitative and qualitative).
- Knowledge of statistics, data collection, analysis, and data presentation.
CompensationWe are committed to offering competitive and equitable compensation. The hiring range for this position is generally between $78,890 - $98,440, exclusive of fringe benefits or potential bonuses. This position is also eligible for a performance bonus. Final salaries will be determined based on factors such as geographic location, skills, education, licenses, certifications, and/or experience. In addition to these factors - we believe in the importance of pay equity. Please keep in mind that the range mentioned above is the general Hiring Range for the role. Hiring at the top of the range is reserved for exceptionally qualified candidates. We consider internal and external factors as a part of every final offer. We also offer a generous total compensation and benefits package.
BenefitsA competitive salary is only one part of your total rewards. We also offer a comprehensive benefits package, including paid time off, medical, dental, life and disability insurance, HSA/FSA accounts, retirement, rewards programs, and so much more!
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