Associate I, Complaints

This role is part of Alcon's Quality & Regulatory Affairs function, a team that ensures our products are in compliance with global, local, and internal regulations and meet the strictest standards of quality as we help people see brilliantly.

The Associate I, Complaints is primarily responsible for processing and investigating product complaints, supporting project goals, and ensuring compliance with regulatory requirements through accurate documentation and collaboration at our site in Irvine, CA.

Specifics Include:

• Apply specialized knowledge to complete tasks and achieve objectives in the Complaints discipline.
• Serve as the primary contact to process, investigate, and monitor trending and reporting of product defect complaints, addressing and expediting them in alignment with company policy and procedures.
• Collaborate with Medical Safety and Research and Development teams on adverse events.
  Ensure compliance with regulatory agencies' reporting requirements and adhere to Good Practice (GxP) regulations by strictly following Standard Operating Procedures.
• Support complaint activity monitoring, provide suggestions to modify existing manufacturing or packaging processes, and maintain unified product defect investigation operating procedures.
• Collaborate with cross-functional teams to drive problem-solving and innovation using scientific principles.
• Maintain accurate and complete documentation, ensure rigorous quality control, and complete all required training to meet individual job requirements.
• Contribute to the overall compliance of the organization and support continuous improvement.

WHAT YOU'LL BRING TO ALCON:

• Bachelor's degree or equivalent years of directly related experience (or high school +8 yrs; Assoc.+4 yrs)
• The ability to fluently read, write, understand and communicate in English
• Location: Onsite
• Travel Requirements: Up to 10%
• Relocation Assistance: None
• Sponsorship Available: No

HOW YOU CAN THRIVE AT ALCON:

• Collaborate with teammates to share standard processes and learnings as work evolves!
• Join Alcon's mission to provide top-tier, innovative products and solutions to enhance sight & enhance lives.
• Grow your career in a highly collaborative and diverse environment.
• Alcon provides robust benefits package including health, life, retirement, flexible time off for salaried associates, paid time off for hourly associates and much more!

Alcon Careers

See your impact at alcon.com/careers

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Compensation and Benefits

Alcon's Total Rewards programs are designed to align incentives with business objectives, support our values, and deliver long-term value. Our compensation approach includes a combination of fixed and variable pay, with short-term and long-term incentive opportunities for eligible roles. Our benefits offerings are designed to support associates and their families across key life events, including programs that promote health and well-being, provide financial security, and support retirement planning.

The salary range posted represents the anticipated hiring range for this role. Actual compensation may vary based on factors such as experience, skills, location, and internal equity, and may fall outside the posted range.

Pay Range
$71,400.00 - $92,400.00

Pay Frequency
Annual