Job Description
Job Summary
Habit Burger & Grill is seeking an Associate Facilities Manager to support the repair, maintenance, renovation, and overall asset condition of our restaurant portfolio and operations. This position serves as a primary facilities resource for restaurant Operations, supporting repair and maintenance, vendor management, preventative maintenance, facility inspections, remodel projects, and new restaurant turnover.
The Associate Facilities Manager will develop a strong understanding of Habit's restaurant design standards, equipment, building systems, and operational requirements to make timely, cost-conscious, and effective facilities decisions. A significant portion of the workday will be spent managing repair and maintenance activity through ServiceChannel and communicating with restaurant teams, internal stakeholders, and service providers.
Essential Duties and Responsibilities
Facilities Repair & Maintenance
• Serve as a primary facilities contact for assigned restaurants and support Operations in maintaining safe, functional, and brand-compliant facilities, fixtures, furniture, equipment, and building systems.
• Utilize ServiceChannel to manage work orders, proposals, vendor communication, asset history, invoices, and related activity. Approximately 60% or more of the workday may involve facilities systems and work-order administration.
• Prioritize and monitor open work orders from dispatch through completion; review proposals for appropriate scope, pricing, and business need.
• Maintain timely communication through Microsoft 365, Teams, ServiceChannel, and other approved business platforms.
• Assist restaurant teams and vendors with troubleshooting HVAC, refrigeration, plumbing, electrical, mechanical, kitchen equipment, roofing, and general building issues.
• Identify recurring repair trends and recommend preventative maintenance, corrective action, equipment replacement, or capital solutions.
• Support urgent and after-hours facility issues as business needs require.
Vendor, Preventative Maintenance & Asset Management
• Identify, qualify, negotiate with, and manage regional and national service providers; monitor response times, pricing, quality, and Service Level Agreement (SLA) compliance.
• Establish, manage, and track preventative maintenance programs, service agreements, and asset information.
• Evaluate repair-versus-replacement decisions based on asset condition, repair history, operational impact, lifecycle cost, and budget.
• Conduct annual and as-needed restaurant inspections, including interior, exterior, roof, and rooftop equipment reviews.
• Document deficiencies using photographs, digital inspection tools, reports, and work orders and coordinate corrective action.
• Identify opportunities to improve facility reliability and reduce operating costs without compromising safety, operations, guest experience, or brand standards.
Remodel Project Management
• Manage assigned restaurant remodels, refreshes, repairs, and facility improvement projects from planning through completion, including scopes of work and Requests for Proposal (RFPs) based on current Habit Burger Grill standards.
• Coordinate contractor bidding, proposal review, scheduling, project execution, and required materials, fixtures, furniture, and equipment.
• Coordinate with Operations to minimize disruption to restaurant operations and monitor contractor adherence to approved scope, schedule, quality, safety, and brand standards.
• Perform project completion inspections and manage punch-list items through closeout.
• Track project scope, budget, schedule, change orders, risks, invoices, and completion status using approved project-management tools and spreadsheets.
New Restaurant Construction & Turnover
• Support Construction and Operations during new restaurant completion and turnover, including pre-opening inspections using approved digital checklists.
• Coordinate follow-up with Construction, contractors, vendors, and Operations.
• Support the transition of new restaurants into ongoing facilities and preventative maintenance programs.
• Manage assigned warranty repair items in partnership with the Construction Manager and track issues through completion.
• Support facility needs related to restaurant growth, acquisitions, relocations, closures, conversions, and other portfolio changes.
Financial, Administrative & Cross-Functional Responsibilities
• Manage assigned repair and maintenance activities within established approval limits and budgets; review vendor proposals and invoices for scope, pricing, documentation, and coding.
• Support repair and maintenance budgeting, forecasting, capital planning, and cost-control initiatives.
• Maintain accurate records for work orders, inspections, preventative maintenance, warranties, vendors, and projects.
• Partner with Restaurant Operations, Construction, Design, Development, Finance, Procurement, IT, Risk Management, and other internal stakeholders.
• Communicate facility conditions, recommendations, project impacts, timelines, costs, and operational risks clearly and promptly.
• Support departmental initiatives, process improvements, vendor programs, and special projects as assigned.
Qualifications
• Three or more years of facilities management, repair and maintenance, construction, restaurant operations, or related experience preferred; multi-unit restaurant or retail facilities experience strongly preferred.
• Experience managing third-party service providers, contractors, and repair and maintenance programs preferred; CMMS/work-order platform experience required, with ServiceChannel experience a plus.
• RFMA/CRFP or other relevant facilities certification is a plus.
• Working knowledge of HVAC, refrigeration, plumbing, electrical, mechanical, roofing, kitchen equipment, and general building systems; familiarity with OSHA, ADA, NFPA, life-safety, building, and fire code requirements preferred.
• Ability to read and interpret construction documents, building plans, scopes of work, specifications, proposals, and facility reports.
• Strong vendor-management, negotiation, organizational, troubleshooting, project-management, written communication, and verbal communication skills; ability to work independently, prioritize competing demands, and exercise sound judgment.
• Proficiency with Microsoft 365 applications, including Outlook, Excel, Word, Teams, and SharePoint, and ability to effectively use ServiceChannel, digital inspection tools, mobile applications, spreadsheets, and other facilities technologies.
• Demonstrated customer focus, ownership, accountability, cost consciousness, attention to detail, and sense of urgency.
Travel, Scheduling & Physical Requirements
• Valid driver's license and reliable personal vehicle available for regular business use are required for travel between restaurant locations, vendor sites, and project locations; ability to maintain automobile insurance and meet applicable company driving and vehicle requirements.
• Ability to travel by personal vehicle and air up to approximately 25% based on business needs.
• Ability to work a flexible schedule, including occasional early mornings, evenings, weekends, holidays, and after-hours emergencies.
• Ability to safely navigate restaurant, construction, back-of-house, mechanical, exterior, and rooftop environments and perform field inspections using required personal protective equipment.
• Ability to climb stairs and ladders, perform roof inspections when properly trained and conditions permit, and stand, walk, bend, reach, and inspect equipment and facility components during site visits.
This job description summarizes the general nature and level of work and is not exhaustive. Responsibilities and duties may change based on business needs.
COMPENSATION
Salary Range: $98,400 - $105,000
BENEFITS
Competitive base pay with benefits including:
• Up to 4 weeks of vacation per year plus additional sick days
• Hybrid work schedule and year-round flex day Friday
• Up to 10 Paid Holidays + 1 Floating holidays
• The company provided Recharge Days to unplug and reenergize
• Competitive bonus program for eligible roles
• Recognition-based culture.
FAMILY BENEFITS:
• Comprehensive medical, dental, and vision benefits including prescription drug benefits & 100%
preventative care starting on Day 1
• Healthcare and dependent care flexible spending accounts
• Employee Assistance Program available to all employees and their dependents
• Generous parental leave
• Onsite Childcare through Bright Horizons
ADDITIONAL PERKS:
• 401(k) benefit plan with a 6% matching contribution
• Up to 2 Paid Days to Volunteer for any non-profit or charitable organization important to you
• Access to LinkedIn Learning
NOTE: This job description is not intended to be all-inclusive. Team Members may perform other related
duties as negotiated to meet the ongoing needs of the organization.
