The Associate Experience & Project Management Lead is responsible for driving strategic initiatives that enhance the associate experience through project leadership, data-driven insights, process improvement, and cross-functional collaboration. This role partners with business leaders, HR, technology teams, and operational stakeholders to deliver programs that improve associate engagement, operational effectiveness, and organizational outcomes.
The ideal candidate combines strong project management expertise with analytical rigor, stakeholder management, and a passion for creating meaningful associate experiences. This individual will lead complex initiatives from planning through execution, manage risks and dependencies, establish operational processes, and provide insights that inform business decisions.
Key ResponsibilitiesAssociate Experience Strategy & Execution- Lead initiatives designed to improve the overall associate experience across the employee lifecycle.
- Partner with business leaders, HR, and operational teams to identify opportunities for process enhancements and employee-focused solutions.
- Translate business needs into actionable project plans and measurable outcomes.
- Support organizational change efforts and ensure successful adoption of new processes and programs.
Project & Program Management- Manage multiple concurrent projects from initiation through implementation.
- Develop project plans, timelines, milestones, budgets, and resource requirements.
- Coordinate cross-functional teams and ensure deliverables are completed on time and within scope.
- Monitor project risks, dependencies, and issues, implementing mitigation strategies as needed.
- Provide regular project updates and executive-level communications to stakeholders.
Analytics & Insights- Analyze associate experience, operational, and workforce data to identify trends and opportunities.
- Develop dashboards, scorecards, and reporting to support business decision-making.
- Conduct research and analysis to evaluate program effectiveness and recommend improvements.
- Translate complex data into clear, actionable insights for leadership audiences.
Process Improvement & Governance- Establish standards, procedures, and best practices that improve team effectiveness and project execution.
- Support data governance, quality assurance, and compliance requirements.
- Coordinate data validation, cleansing, and reporting activities to ensure accuracy and reliability.
- Identify operational barriers and collaborate with stakeholders to implement sustainable solutions.
Leadership & Stakeholder Partnership- Build strong relationships with leaders and cross-functional partners.
- Facilitate meetings, workshops, and project reviews to align stakeholders on priorities and outcomes.
- Coach and train associates on project management disciplines, documentation standards, and process requirements.
- Foster a culture of accountability, collaboration, and continuous improvement.
QualificationsRequired- Bachelor's degree in Business, Human Resources, Project Management, Analytics, Organizational Development, or a related field; equivalent experience may be considered.
- 7+ years of experience in project management, program management, operations, associate experience, HR programs, analytics, or related disciplines.
- Experience leading complex cross-functional initiatives with multiple stakeholders.
- Strong analytical and problem-solving skills with the ability to translate data into business recommendations.
- Experience developing executive-level presentations, dashboards, and communications.
- Excellent verbal and written communication skills.
- Demonstrated ability to manage competing priorities in a fast-paced environment.
Preferred- 10+ years of relevant experience.
- Project Management Professional (PMP), Agile, Scrum, Lean, or related certification.
- Experience supporting employee experience, talent, HR, or organizational effectiveness programs.
- Experience with reporting and analytics tools such as Power BI, Tableau, Workday Reporting, SQL, or similar platforms.
- Experience leading change management and process transformation initiatives.
Annual Salary$104,550.00 - $161,950.00
The above annual salary range is a general guideline. Multiple factors are taken into consideration to arrive at the final hourly rate/ annual salary to be offered to the selected candidate. Factors include, but are not limited to, the scope and responsibilities of the role, the selected candidate's work experience, education and training, the work location as well as market and business considerations.
At this time, GEICO will not sponsor a new applicant for employment authorization for this position.
