Associate Director of Case Management

Location: Los Angeles

Compensation: $110,000 - $115,000 per year, exempt

Department Summary

The Case Management Department at Brilliant Corners includes three programs located in Los Angeles County, all of which provide intensive case management services within a supportive housing context. Our participants include people experiencing or at-risk of homelessness and people exiting institutions, such as jails or hospitals. Our programs provide services in different types of housing settings, including scattered-site and project-based. Our team of Case Managers are dedicated to a Housing First approach that values client agency, dignity, and personal growth.

Position Summary

The Associate Director of Case Management will oversee a portfolio of case management programs. The Associate Director will work closely with the Director of Case Management and Deputy Chief Program Officers to successfully implement and scale our case management programs. The Associate Director of Case Management will establish strong relationships with our funder stakeholders in Los Angeles County. The Associate Director of Case Management will uphold the culture and values of the Case Management Department and agency, and coach and support staff to ensure excellent service delivery and performance. The position is ideal for a person with proven leadership who is strategic, person-centered, collaborative, and committed to social justice and racial equity.

Position Responsibilities

1. Oversee a portfolio of case management contracts across Los Angeles County
2. Provide direct supervision to Program Managers, and coach and support teams to provide excellent, comprehensive services to all clients.
3. Collaborate with all program funders and stakeholders, including HSH, JCOD, Probation, Chrysalis, DPSS, Housing Authorities, and LAHSA.
4. Partner closely with our internal teams to support clients obtain positive housing outcomes
5. Regularly represent Brilliant Corners with partner agencies and key stakeholders in order to strengthen existing relationships and develop new partnerships.
6. Provide oversight of program budgets and expenditures in collaboration with Director, Program Managers, and the Finance Team.
7. Support Director with work planning and vision setting for the department, including any efforts to grow the department.
8. Enhance performance benchmarks and quality controls in order to ensure the delivery of high-quality services and clean annual audits.
9. Cultivate leadership and professional growth through the establishment of training and coaching opportunities for both supervisory and direct service roles.
10. Support efforts to expand opportunities for client engagement and feedback.
11. Serve on the Brilliant Corners agency-wide Leadership Team, responsible for informing and implementing agency wide policy initiatives.

Requirements

Professional Experience

• Master's Degree in Social Work or related clinical field required; LCSW licensure preferred
• Demonstrated leadership as evidenced by increasing levels of responsibility and management over the course of the candidate's career
• At least 3 years of experience supervising a team
• At least 3 years of experience providing direct mental health and/or intensive case management services to vulnerable populations
• Experience working with individuals with complex health needs and/or individuals who have experienced homelessness
• Experience developing and monitoring program budgets strongly preferred

Knowledge, Skills and Ability

• Demonstrated management and team-building experience
• Strong interpersonal and client engagement skills
• Excellent organizational, communication, and project management skills
• Flexibility regarding scheduling and prioritizing of tasks
• Ability to work independently and utilize critical thinking skills in decision-making situations
• Well-versed in relevant evidence-based practices, including Motivational Interviewing, Harm Reduction, and Trauma-Informed Care
• Demonstrates the necessary attitudes, knowledge and skills to deliver culturally responsive services and work effectively in cross-cultural situations
• Basic computer knowledge, MS Outlook, Word, PowerPoint and Excel required; familiarity with Salesforce a plus
• Possession of a valid, clean California driver's license and a personal insured vehicle are required

Core Competencies

• Dealing with Ambiguity: Remains productive and effective in uncertain, rapidly changing situations by quickly analyzing information to adapt approach. Demonstrates flexibility, composure and good judgment despite challenges
• Building Effective Teams: Builds cohesive, high-performing teams through collaboration, positive culture, coaching, cross-functional work, and recognition of successes
• Priority Setting: Focuses on highest impact priorities advancing strategic objectives. Aligns resources, eliminates roadblocks, and provides direction through a compelling vision
• Managing through Systems: Designs and implements systems, processes and infrastructures enabling effective execution, oversight, empowerment and accountability. Drives results through indirect influence and continuous improvement
• Functional/Technical Expertise: Demonstrates strong functional knowledge and sound judgement across relevant program areas, enabling effective oversight, strategic decision-making, partner engagement, and development of program leaders.

Organizational Values

• Humanity: Putting people first: We are committed to meeting people where they're at, honoring their dignity, diversity, and experience.
• Community: Building a better future: Sustainable housing solutions are fostered through partnership, collaboration, and human connection.
• Ingenuity: Innovating for transformation: Systems-change requires relentless determination, thinking outside the box and challenging the status quo.

Mindsets

• You're a people person. You invest in relationships and love to cultivate the talents of the people around you. You are the cheerleader for your team. You enjoy providing great customer service.

• You're a talented leader. You act with confidence and integrity with an eye towards solutions. Your peers and team naturally look to you for guidance. You are energized as much by the success of your team as your own personal success.

• You're a system thinker who puts people at the center. You see opportunities for improvement wherever you look and know how to get buy-in from others to make it real. You know how to take things to scale without feeling bureaucratic.
• You embody a collaborative spirit. You're able to work collaboratively with program partners, service providers, and landlords. Partners know that you are empathetic and fair in your decisions.

Physical Requirements

Candidates should have physical mobility for tasks such as standing, bending, stooping, kneeling, crouching, reaching, twisting, and walking on uneven surfaces. They should be capable of performing stationary tasks like sitting for up to 6 to 8 hours a day. Additionally, candidates should be able to lift, carry, push, pull light to moderate weights up to 15 pounds safely. Requires mental acuity for analytical reasoning and document interpretation.

This position is being offered at $110,000 - $115,000 annually.

Benefits

• Health Care Plan (Medical, Dental, & Vision)
• Retirement Plan (With 5% Match)
• Life Insurance (Basic, Voluntary and AD&D)
• Paid Time Off (Vacation, Sick & Public Holidays)
• Family Leave (Maternity, Paternity)
• Short Term & Long-Term Disability
• Training & Development
• Wellness Resources
• Hybrid Work