Salary : $190,517.34 - $307,769.02 Annually
Location : San Jose
Job Type: Full-Time
Remote Employment: Flexible/Hybrid
Job Number:
DEPART: Information Technology
Opening Date: 04/20/2026
Closing Date: Continuous

About the Department

The Opportunity
At the center of one of the most dynamic technology ecosystems in the world, the City of San José offers a rare opportunity for a forward thinking technology executive to shape the future of public service delivery at scale. As the Assistant Chief Information Officer, you will help lead a nationally recognized municipal IT organization that is redefining how local government leverages innovation, data, and emerging technologies - including artificial intelligence - to better serve a diverse and rapidly evolving community. This role sits at the intersection of strategy, operations, and impact, partnering closely with executive leadership to modernize systems, strengthen cybersecurity, and build a culture of collaboration and continuous improvement across the enterprise.

The Information Technology Department
The Information Technology Department's (ITD) mission is to enrich the quality of life in San José through innovation, collaboration, and engagement. ITD advances this mission by delivering reliable business and infrastructure systems, strengthening cybersecurity resilience, enabling data management and business intelligence, promoting responsible use of Artificial Intelligence (AI), and supporting productivity and collaboration solutions. The department also oversees the San José 311 resident experience platform, supports data equity and privacy programs, and drives effective strategic planning. San José is powered by truly great people, a robust technology environment, and a strong sense of purpose.

ITD is a leader in innovation, embracing cutting-edge technologies and pioneering solutions to enhance efficiency and quality of life in San José. As part of this effort, the City leads a national initiative for AI through theGovAI Coalition, which was established to give local governments a voice in shaping the future of AI, ensuring it is developed responsibly and for the public good.

In alignment with the City's commitment to equity and inclusion, we strive to ensure that all members of the community, regardless of background, have access to the tools and resources needed to thrive in the digital age. San José is in the heart of Silicon Valley, which boasts a rich history in technology, education, and agriculture. Over half of San José residents speak a language other than English at home, highlighting the importance of language accessibility in all City services. By fostering inclusivity, promoting digital literacy, and building accessible platforms, we are advancing technology while creating a more equitable future for everyone.

ITD operates four primary service portfolios:

1. Business Solutions: Responsible for Enterprise Resource Planning (ERP) systems, database administration, software development and enhancements, integration, and maintenance of enterprise information systems and associated reporting systems that are critical to the City's efficient and effective operations.
2. Cybersecurity: Responsible for ensuring the security and operational resilience of the City's information and communication technology environment. Works in close coordination with City departments to embed a security-first culture across all technology operations and community facing services.
3. Infrastructure and Operations: Responsible for delivering superior municipal services through resilient, high-performance, and secure technology infrastructure. This division ensures the stability, continuity, and scalability of City systems, including endpoints, data centers, networks, and communications, while providing technical architecture that guides long-term infrastructure plans and investment.
4. Administration and Strategic Support: Responsible for the planning, execution, and management of technology resources. These units ensure that ITD operates efficiently, equitably, and transparently and supports the City by providing product and project management, the San José 311 Customer Call Center, digital privacy, ethical and responsible AI, equity through data, digital empowerment, audit management, and technology, fiscal, billing, budget and personnel management services.

Position Duties

The Position
The Assistant Chief Information Officer (ACIO) is the second highest technology leadership position for the City's ITD organization. The person selected will team with the ChiefInformation Officer (CIO) to lead and sustain an exceptional innovation and technology team, enabling the City to provide superior municipal services through advanced solutions and processes.

The City of San José is seeking a strong leader and mentor with expertise in solving business challenges, managing technology, and advancing a culture of innovation. This role requires a leader who can develop employees within a collaborative, team-oriented environment to address complex, multi-department challenges as One Team. The ACIO is expected to provide inspirational leadership, fostering confidence, empathy, and respect, while guiding and strengthening a high-performing innovation and technology team that enables the City to deliver exceptional civic services. The Assistant CIO is responsible for the Business Solutions, Data & Business Intelligence functions as well as the Customer Contact Center - with a total staff size of 51.

The City's priorities are guided by the City Council Focus Areas and a 2023-2026 IT Strategic Plan crafted to support those outcomes.

Minimum Qualifications

Education & Experience
The following are the minimum qualifications for the Assistant Chief Information Officer position:

• Education: Bachelor's degree from an accredited college or university in Information Technology, Computer Science, Information Systems Management, Business Administration, Public Administration, or a related field is required. A Master's degree in a relevant discipline is preferred.
• Experience: Seven years of progressive, senior-level experience in information technology, business management and/or administration, or operations with demonstrated growth in scope, responsibility, and organizational impact; including at least three years of direct supervisory and managerial experience leading multi-disciplinary technology teams, including hiring, performance management, professional development, and labor relations in a complex organizational environment.
• Certifications: Advanced professional certifications such asPMP, ITIL, CISSP, CISM or equivalent are preferred.

Other Qualifications

The Ideal Candidate
Executive success in the City of San José culture is defined by the ability to advance meaningful work that delivers on the City's core values: Quality and Excellent Customer Service; Empowerment and Accountability; Collaboration and Communication; Racial Equity; Community and Employee Engagement; and Championing Our Employees. The ideal candidate is a seasoned executive with a solid track record in staff development, mentorship, solving business challenges, project and program management, innovative solutions, service delivery excellence, and succession planning. The candidate is expected to lead with purpose, invest in the people, and build teams that are empowered to grow, innovate, adapt, and deliver.

The successful candidate will bring exceptional communication and interpersonal skills that forge genuine, lasting working relationships with staff, executive leadership, elected officials, and other key stakeholders. This role requires a strategic leader with political awareness and professionalism and the ability to navigate complex organizational dynamics while keeping the focus on outcomes that matter to the community; the ability to build cross-departmental partnerships and drive trust and partnerships across the organization; and experience creating process improvements, efficiencies, and instilling best practices is required. Equally important is a commitment to advancing racial equity and digital inclusion as foundational elements of a modern municipal IT organization.

The City of San José seeks an experienced and passionate executive with the following characteristics:

• A great communicator who is passionate about the City's vision and ITD's mission.
• Proven ability in managing the strategic, tactical, and day-to-day needs of a complex organization.
• Experience leading complex enterprise technology proje