BS Degree or 4 years of equivalent work experience
2 years of experience with SharePoint administration or a similar role
Ability to obtain and maintain a public trust requiring U.S. Citizenship
Strong troubleshooting skills for SharePoint permissions and access control
Familiarity with Microsoft 365 applications (Teams, OneDrive, Outlook)
Basic knowledge of user permissions and Active Directory/Azure Active Directory
Strong problem-solving and communication skills
Responsibilities
Assist in the administration and maintenance of SharePoint Online and/or On-Premises environments
Create and manage SharePoint sites, libraries, lists, and permissions
Troubleshoot and resolve Windows and OneDrive issues
Investigate and correct permission misconfigurations
Provide excellent customer service to end users for SharePoint issues
Monitor system performance, storage, and usage reports
Collaborate with IT team members on Microsoft 365 integrations
Benefits
Opportunity for professional growth in IT applications
Supportive team environment with a focus on customer service
Exposure to a variety of Microsoft 365 tools and technologies
Chance to participate in testing updates and new features
Access to training materials and documentation creation opportunities
Full Job Description
Job Description
SAIC is looking for an Application Support Analyst what will assist in the day-to-day administration, maintenance, and support of the organization's enterprise collaboration platforms. This role is ideal for a motivated individual looking to grow their skills in multitude of IT applications directly related to the operational success of the program. The successful candidate will also possess strong customer service skills, ensuring end users receive prompt, professional, and effective support.
Key Responsibilities:
Assist in the administration and maintenance of SharePoint Online and/or SharePoint On-Premises environments
Create and manage SharePoint sites, libraries, lists, and permissions
Troubleshoot and resolve Windows and OneDrive Issues.
Investigate and correct permission misconfigurations at the site, library, folder, and file level
Provide excellent customer service when working with end users to identify and resolve access-related and general SharePoint issues in a timely and professional manner
Ability to learn and utilize legacy applications including Document Management (DM)
Serve as a friendly and knowledgeable point of contact for support requests, ensuring a positive experience for all users
Assist with user account management, access control, and security group assignments
Help monitor system performance, storage, and usage reports
Create and maintain basic documentation, guides, and training materials for end users
Collaborate with IT team members on Microsoft 365 integrations (Teams, OneDrive, Power Automate)
Participate in testing updates, patches, and new features before deployment
Escalate complex issues to senior administrators as needed
Follow up with end users after issue resolution to ensure satisfaction and confirm problems have been fully addressed
Qualifications
Qualifications
Required Qualifications:
BS Degree or 4 years of equivalent work experience
2 years of experience with SharePoint administration or a similar role
Ability to obtain and maintain a public trust requiring U.S. Citizenship
Ability to thrive and accomplish tasks in a fast-paced environment with minimal supervision
Capability to rapidly learn new applications to support them as needed
Demonstrated ability to troubleshoot SharePoint folder and file permission issues, including understanding of permission inheritance, sharing settings, and access control lists
Familiarity with Microsoft 365 applications (Teams, OneDrive, Outlook)
Basic knowledge of user permissions and Active Directory / Azure Active Directory
Past hands on experience with applications such as: Caseware IDEA, JIRA/Confluence
Additional knowledge or familiarity in: SAS, Nviivo, Rstudio, or Rumba.
Strong problem-solving and communication skills
Preferred Qualifications:
Microsoft certifications (e.g., MS-900, MS-700, or MS-300)
Experience with Power Automate or Power Apps
Experience with SharePoint migration tools (e.g., ShareGate, SPMT)
Prior experience in a helpdesk or IT support role with a customer-facing focus
About SAIC
Science Applications International Corporation (SAIC) is a technology integrator in the technical, engineering, intelligence, and enterprise information technology markets. SAIC has approximately 26,000 employees and operates in more than 70 countries. The company was founded in 1969 and is headquartered in Reston, Virginia. SAIC provides services to the U.S. government, including the Department of Defense, the intelligence community, and civilian agencies. The company also serves commercial customers in the healthcare, energy, and financial services sectors.
