Application Production Support Specialist - AVP

The position at a glance

The Application Production Support is responsible and accountable for daily support and health of the production environment for multiple applications in the APS Functions portfolio. Such tasks include change, user request, incident, and problem management for the department. As required, functional support and user setup may be performed. The Analyst shall serve on a team which acts as the first point-of-contact (Level 1 and 2): the role will be to receive, to record, and to understand issues, to fix known issues, suggest improvements, route unknown issues to Level 3 support staff, and to then communicate the resolution to the requestor. Assist the user community to resolve technical issues. Coverage during weekend and off-hours are on an "as needed" basis

Coordinate, monitor and drive cross-functional projects that identify, assess and remediate technology obsolescence and security-vulnerability risks across the organization.

Also, accountable and responsible for three ITSM processes across all Securities applications: Incident, Problem and Change Management.

In detail

• Maintain a project-level risk register for hardware, software and process obsolescence and for identified vulnerabilities
• Quarterly strategic planning for obsolescence roadmap.
• Monthly vulnerability remediation cycles aligned with patch-management windows.
• Ad-hoc project initiation when critical CVEs or end-of-life announcements arise
• Define project charters that include scope, business impact, timelines, budget, success criteria and stakeholder map
• Track KPIs and produce regular status dashboards for senior management.
• Ensure Incidents, Changes and Problems are managed efficiently, economically and effectively by following
• procedures and processes currently in place.
• Lead Major Incident calls with senior business stakeholders to provide incident resolution updates and collect business impact.
• Produce hourly business-oriented written communications to provide updates on ongoing Major Incidents.
• Hold process awareness sessions to increase the team's visibility and position within the organization.
• Produce business-oriented post resolution reports for Major Incidents.
• Review and maintain process documentation.
• Produce and distribute meeting minutes.
• Produce periodic and ad-hoc reports on process KPIs, key achievements and next steps.
• Provide the required evidence for audit requirements and participate in audit meetings.
• Power BI proficiency & report creation based on the APS requirement
• Service now reporting.

The strengths and skills that will help you succeed

• 5+ years' experience in at least 80% of the Main Responsibilities bullets listed above along with Transversal project management
• Bachelor Degree or equivalent
• Professional working proficiency in English language is required.
• Professional working proficiency in English language is required.
• Expert knowledge in SQL queries (Sybase T-SQL mandatory, Oracle PL/SQL would be an advantage) and DBMS concepts (Sybase Replication Server would be an advantage)
• Expert knowledge experience of working in Unix environments and Shell scripting.
• Knowledge of Schedulers (Autosys, Control M), ETL tool (Datastage WTX) and file transfer tools (CFT) would be an advantage
• Power BI proficiency & Knowledge on AI
• Service now reporting proficiency with excel automation.
• Experience in monitoring tools (such as Dynatrace)
• SQL , UNIX , Shell scripting
• Knowledge of AI
• Knowledge of release or automation tools such as Jenkins, Ansible is a plus
• Experience in monitoring tools (such as Dynatrace) is a huge plus
• Strong communication skills (written and verbal)
• Good organizational skills
• Basic office software literacy (Microsoft Office, etc.)
• Professional attitude and good interpersonal behavior
• Autonomy and adaptability; must be able to take initiative and be proactive
• Global financial products knowledge, a plus
• Power BI and Excel reporting - mandatory

*Given the vast majority of our clients, both internal and external, are based outside of Quebec and Canada, specific language requirements may apply. Professional working proficiency in English language is required.

What9;s in it for you

In addition to competitive compensation, we offer flexible benefits including a family and spouse insurance program, a defined contribution pension plan and paid days for volunteering. Hybrid work arrangements are available for most positions. In-office presence is required a minimum of 3 days per week, one of which must be on a Monday and/or a Friday. BNP Paribas provides excellent training and personal development programs, as well as opportunities for career development within the company and internationally.

To find out more about our range of benefits, click here

What you need to know

• We will review candidates as they apply, so don9t wait to submit your application;