Apple

AIML - Senior Operations Program Manager - Responsible AI and Safety

Apple$150K — $180K *
Information Technology
5 - 7 years of experience
Job Overview by Ladders

Qualifications

  • Bachelor's degree in a related field
  • 5+ years in vendor/partner management or data operations, ideally in ML/AI evaluation
  • Demonstrated experience managing vendor relationships at scale
  • Proven ability to scale human-labeled data pipelines across markets
  • Experience coordinating cross-functional teams for aligned priorities
  • Strong strategic thinking in fast-paced environments
  • Proficiency in data tools such as SQL or BI tools for performance tracking

Responsibilities

  • Manage Apple’s internal crowd and a portfolio of external vendor partners
  • Resource, scope, and execute statements of work and performance management
  • Establish processes to connect Red-Teaming, evaluation, and post-ship insights
  • Build and operate reporting mechanisms to maintain risk visibility
  • Shape tooling and infrastructure roadmap for operational functions
  • Drive operational scaling of data infrastructure and human-labeled goldsets
  • Maintain documentation on processes and systems for scalability

Benefits

  • Opportunity to shape operational processes in a leading tech company
  • Engage with cutting-edge AI and ML evaluation practices
  • Collaborate with diverse teams across international markets
  • Influence vendor relationships that drive safety evaluation standards
  • Work in a collaborative environment focused on innovation in technology
Full Job Description
In this role, you will manage Apple's relationship with internal crowd as well as a portfolio of external vendorpartners spanning evaluation, red-teaming, and data generation. You will own how this work gets resourced, scoped, and executed - from statements of work and workforce calibration to quality audits and ongoing partner performance - ensuring these partnerships can scale reliably as safety evaluation needs grow across products, features, and markets.You will also own the feedback loop and establish the processes that connect Red-Teaming, Evaluation, and Post-Ship Insights groups. Findings surfaced through red-teaming and evaluation need to inform what we monitor once features ship, and post-ship signals need to flow back into how we prioritize and design future red-teaming and evaluation coverage. You will build and operate the mechanisms - shared reporting, recurring syncs, and closed-loop tracking - that keep these three functional areas working from a single, current picture of risk rather than in isolation. Ensuring compliant and timely reporting across Apple Intelligence features is a key element of this role.You will shape the tools and infrastructure roadmap needed to power these functions. This includes maintaining clear, current documentation of processes, systems, and data flows across these functional areas, and identifying and prioritizing the tooling and infrastructure investments needed to support them as they scale - partnering with engineering and technical stakeholders to translate operational needs into build requirements.Lastly, you will also drive the operational scaling of our data infrastructure: how we manage, store, and govern the human-labeled goldsets that underpin safety benchmarking and LLM-judge validation, and how those pipelines extend to new languages, markets, and cultural contexts.

Minimum Qualifications

Bachelor's degree in a related field5+ years of experience in vendor/partner management, data operations, or program management, ideally supporting ML/AI evaluation, annotation, or data labeling programs

Demonstrated experience managing external vendor relationships and/or internal annotation operations partnerships at scale, including statements of work, budget, and performance management

Experience scaling human-labeled data pipelines, including dataset creation, quality calibration, storage, and governance

Experience standing up or scaling operations across multiple international markets, including working with multilingual and multicultural vendor workforces

Experience coordinating across functionally distinct but interdependent teams to close feedback loops and keep shared priorities aligned

Experience owning documentation and translating operational needs into tooling or infrastructure roadmaps, partnering with engineering to scope and prioritize build work

Strong ability to think strategically about operational tradeoffs while managing multiple concurrent initiatives in a fast-paced, evolving environment

Proven track record managing budgets and vendor relationships at scale

Proficiency with data tools (e.g., SQL, spreadsheets/BI tools) sufficient to track vendor performance, cost, and data quality metrics

Excellent written and verbal communication skills, with demonstrated ability to translate operational risk and status for both technical and non-technical stakeholders

Preferred Qualifications

Experience managing vendor or annotation partnerships specifically for AI safety evaluation, red-teaming, or Responsible AI programs

Familiarity with goldset design, labeling guidelines, or LLM-judge/evaluation workflows sufficient to partner effectively with technical teams

Experience building internationalization or localization operations for data labeling or evaluation programs

Familiarity with regulatory frameworks relevant to AI safety and content risk across international markets

Demonstrated success building operations or vendor programs from the ground up, including establishing new processes or partner relationships

Executive presence and experience presenting operational risk assessments and scaling plans to senior leadership

About Apple

Apple is a corporation that designs, manufactures, and markets mobile communication and media devices, personal computers, portable digital music players, and sells a variety of related software, services, peripherals, networking solutions, and third-party digital content and applications. Apple provides many products and services, including iPhone; iPad; iPod; Mac; Apple TV; a portfolio of consumer and professional software applications; the iOS and OS X operating systems; iCloud; and accessories, service, and support offerings. It sells its products worldwide through its retail stores, online stores, direct sales force and third-party cellular network carriers, wholesalers, retailers, and value-added resellers to the consumer and also sells third-party iPhone, iPad, Mac and iPod compatible products, including application software and accessories through its online and retail stores. Introduced in 1984, the Macintosh was the first widely sold personal computer with a graphical user interface (GUI). That feature and others such as an improved floppy drive design and a low-cost hard drive that made data retrieval faster helped Apple cultivate a reputation for innovation. Apple was named as the most admired company in the United States in 2008 and in the world from 2008 to 2012 by the Fortune magazine. The company was founded by Steven Paul Jobs, Steve Wozniak, and Ronald Gerald Wayne on April 1, 1976, and is headquartered in Cupertino, California.

Apple Careers

Join Apple, a place where extraordinary people gather to do their best work. Our ever-expanding global team is at the forefront of innovation and leadership in the tech industry. At Apple, we're not just building products—we're crafting the kind of wonder that revolutionizes entire industries. It's the diversity of our people and their ideas that inspires the innovation that runs through everything we do, from amazing technology to industry-leading environmental efforts. Work You’ll Do Embark on a journey with Apple’s market-leading team to help some of the world’s most influential companies navigate their path to digital mastery with cutting-edge technology and services. Transform industries and touch lives with your unique ideas at Apple. Here, you’ll lead through a unique position at the intersection of technology, creativity, and robust industry expertise. Collaborate with a global team of professionals who are at the top of their game in technology and design. Apple isn’t just a company, it’s a community of innovators and passionate thinkers. Introducing the Apple Innovation and Leadership Initiative We are building a market-leading team to drive our efforts in delivering groundbreaking solutions and services. At Apple, job opportunities are abundant, offering you the chance to explore diverse roles from engineering to marketing, all designed to empower your career growth. Do Innovative Work Join the largest group of creative and technical experts in the world—professionals dedicated to redefining what’s possible through technology and innovation. Deliver targeted solutions through a depth and breadth of expertise that’s unmatched, driving forward our commitment to excellence and leadership in every project we undertake. Be Part of a Great Team Engage in a wide range of projects utilizing Apple’s technology and resources. Harness the unparalleled capabilities, global scale, and joint solution development that only Apple can offer. Future-Proof Your Career Advance your career with limitless opportunities at Apple. Go as far as your ambition takes you with unmatched training, development, and certification support. Explore Discover how Apple is leading the way in tech innovation: [With iOS] Businesses can streamline operations and enhance customer interactions... READ MORE Smart home technology integration that sets the standard for convenience and security... READ MORE The Apple Experience Our combined service capabilities, global scale, and joint solution development help clients overcome challenges and lead transformation in their industries. Clients worldwide look to Apple for new strategies and solutions that drive growth and innovation in the digital era. Stay Connected Join Our Team Search open positions that match your skills and interests. We look for passionate, curious, creative, and solution-driven team players. Whether you’re seeking a professional role, an internship, or a leadership position, Apple offers a variety of employment opportunities. SEARCH APPLE JOBS Keep Up to Date Stay ahead with career tips, insider perspectives, and industry-leading insights you can put to use today—all from the people who work here. READ CAREERS BLOG Job Alert Emails Personalize your subscription to receive job alerts, latest news, and insider tips tailored to your preferences. See what exciting and rewarding opportunities await at Apple, a company committed to diversity, innovation, and leadership. Explore job opportunities, employment benefits, and the culture of growth and innovation at Apple. Prepare your resume, hone your interview skills, and ready yourself for a career at one of the most prestigious companies in the world. Join us in pushing the boundaries of what is possible.
Learn more about Apple
Size
154,000 employees
Market Cap
$2,074.3 billion
Industry
Net Income
$63.9 billion
Founded
1976
5 Year Trend
+11.5%
Revenue
$294.1 billion
NASDAQ

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