About the role
Viv Technologies is seeking an experienced, highly organized Account Manager, Enterprise Partners to own the overall relationship with our large enterprise clients.
The role owns the client's experience and the health of the partnership: serving as the primary point of contact, keeping stakeholders aligned, leading business reviews, and making sure every request has a clear owner and reaches resolution.
We're only considering candidates who reside in or are in easy reach of the Greater Toronto Area (GTA) as in-office work will be required periodically. The office is located within a five minute walk of Union Station.
Key responsibilities
Relationship ownership
- Serve as the primary day-to-day contact and own the executive relationship for each enterprise client.
- Build trusted relationships with stakeholders across the client organization.
- Keep stakeholders informed on updates, progress, issues, and next steps.
Account planning and business reviews
- Own account plans covering the client's priorities, stakeholders, success measures, and key initiatives, incorporating the solution roadmap from Solutions Engineering.
- Lead recurring account meetings and quarterly business reviews: prepare agendas, document decisions, and track commitments to completion.
Account health and service
- Monitor account health and surface risks, service concerns, and opportunities early.
- Make sure every client request is acknowledged, routed to the right team, and resolved.
- Coordinate general service issues with support and other internal teams.
- Keep accurate records of account activity, communications, and commitments.
Qualifications
- 5+ years managing enterprise accounts or customer relationships.
- Proven success supporting complex, large-scale client organizations with multiple stakeholders.
- Strong customer success skills, including proactive communication, issue ownership, and reliable follow-through.
- Experience leading executive meetings and business reviews, and producing clear summaries and action plans.
- Excellent written and verbal communication, strong organization, and attention to detail.
- Sound judgment when managing expectations, competing priorities, and escalations, and comfort working across departments without direct authority.
