5-7 years of experience in account management or a related field
Strong problem-solving skills with a results-driven mindset
Exceptional communication and interpersonal skills
Ability to prioritize tasks and manage workload effectively
Proficiency in data analysis and storytelling through insights
Experience in building and maintaining client relationships
Willingness to travel up to 50% for business purposes
Responsibilities
Proactively connect with partners through calls and meetings to drive business growth
Serve as the primary contact for a portfolio of partners, ensuring smooth interactions
Cultivate strong relationships with accommodation partners to enhance customer offerings
Master Booking.com’s products to empower partners in maximizing their benefits
Analyze internal data to identify growth opportunities within partner portfolios
Explore and connect with new potential partners to expand the network
Resolve customer service issues efficiently to benefit partners and travelers
Organize and participate in partner events to foster community engagement
Benefits
Medical, life, and disability insurance
Generous paid time off and leave schemes
Industry-leading product discounts for employees and their families
Free access to online learning platforms and mentorship programs
Collaborative and diverse workplace culture
Referral program incentives
No relocation or visa assistance provided
Potential for annual or quarterly bonuses
Full Job Description
Booking.com (USA), Inc, one of the support companies in the United States, is seeking a full-time Account Manager in our Austin Texas Office
What You'll Be Doing:
You'll proactively connect with partners through engaging calls, dynamic in-person meetings, and seamless internal communication, igniting their potential and collaboratively building Booking.com's growing business.
As the dedicated point of contact for your portfolio of partners, you will be the trusted voice, expertly navigating their questions and ensuring their journey with us is smooth and successful.
You'll champion strong, enduring relationships with our accommodation partners, becoming an indispensable resource at the property level. Through insightful performance conversations and consistent engagement, you'll ensure they offer our customers unparalleled availability and competitive pricing.
You'll master the intricacies of Booking.com's innovative products, effortlessly articulating their benefits and empowering partners to maximize them for maximum impact.
Driving opportunity, you'll analyze internal data to identify and prioritize partners, unlocking untapped potential that fuels mutual growth and strengthens Booking.com's market presence.
Be an explorer, identifying and connecting with exciting new potential growing our network within the industry as well as property level and enriching the travel experiences we offer.
When challenges arise within your portfolio, you'll step in as a resourceful problem-solver, efficiently resolving customer service critical issues in a way that benefits our business, our partners, and our valued travelers.
You'll actively support the organization of engaging partner events like workshops and webinars, and we'll encourage you to be a vibrant participant, fostering connections and sharing insights within the community.
Get ready to hit the road! Up to 50% business travel will have you face-to-face, building stronger relationships and gaining invaluable on-the-ground insights.
What You'll Bring:
You are an effective problem-solver, driven by results and always seeking innovative solutions.
You're proactive, flexible, and equally comfortable leading the charge independently or collaborating seamlessly within a dynamic team.
You are extraordinary at prioritization, effortlessly owning your workload and improving your efficiency.
Your strong communication skills allow you to articulate ideas clearly and persuasively, establishing rapport with ease.
You have a knack for influencing partners over the phone and in person, expertly guiding them towards mutually beneficial strategies.
You possess a strong sense of detail and the ability to analyze data to drive informed decisions through effective storytelling.
Actively champion a collaborative environment where open communication and shared goals drive our collective success.
Proactively engage with individuals and groups, ensuring their points of view are valued and integrated to achieve optimal outcomes for all involved.
Understanding the needs and perspectives of others before making decisions. It's a collaborative process where you actively listen, ask insightful questions, and engage in open dialogue to gain a comprehensive understanding of the situation, challenges, or goals at hand before offering solutions
You are required to live within a commutable distance from your assigned office location
What We'll Provide:
Booking.com's Total Rewards Philosophy is not only about compensation but also about benefits. Our Total Rewards are aimed to make it easier for you to experience all that life has to offer on your terms, so you can focus on what really matters. We offer competitive compensation as well as thoughtful, valuable, and even fun benefits which include:
Medical, life, and disability insurance*
Annual paid time off and generous paid leave scheme including: parent, grandparent, bereavement, sick, and care leave
Industry leading product discounts for yourself, friends, and family, including automatic Genius Level 3 status
Free access to online learning platforms, mentorship programs, and a complimentary Headspace membership
Collaborative, friendly and diverse culture
Referral Program
This role doesn't come with relocation assistance
This role doesn't come with visa assistance
This role will have a salary range of: $78,800 - $87,000
Additional Annual or Quarterly bonus potential (role dependent)
*Please note that while our philosophy is the same in every location, benefits may differ by office/country.
Should you require accommodation to meet the essential functions of this job, please let us know.
