Stoneridge Software is seeking an Account Executive who is client-focused, operationally strong, and passionate about driving sustained value for long-term client partnerships. In this role, you9ll own the health and performance of a run-state client portfolio, leading regular operational check-ins, health reviews, and governance rhythms to ensure solutions are stable, adopted, and delivering the intended business outcomes. You9ll build trusted relationships with key business and operational stakeholders, acting as a strategic advocate for clients while balancing Stoneridge priorities.
The ideal candidate brings 4-6 years of experience in SaaS account management or customer success with strategic customers and is highly skilled at managing renewals, identifying expansion opportunities, and driving growth through upsell and cross-sell initiatives aligned to client goals. An Account Executive excels at cross-functional coordination-partnering with Client Partners, Sales, Support, and Delivery teams to ensure seamless transitions from project to run, proactive issue resolution, and a consistent client experience. This role plays a critical part in maintaining financial and operational visibility, surfacing risks and trends, and ensuring that what was sold and delivered continues to meet-and exceed-client expectations.
A Day in the Life- Lead regular cadence meetings (operational check-ins, health reviews, roadmap alignment) for run-state clients.
- Build and maintain strong, trusted relationships with key operational and business stakeholders.
- Act as the voice of the client internally for run-state needs while balancing Stoneridge priorities.
- Driving growth strategies by partnering with stakeholders.
- Identify, purse, and close upsell and cross-sell opportunities aligned with client goals.
- Own run-state portfolio health for assigned clients, ensuring solutions are stable, adopted, and delivering intended business value post go-live.
- Partner with the Client Partner to ensure a seamless transition from project to run, maintaining continuity and client confidence.
- Identify and drive expansion into additional functional areas or business units, coordinating with Sales and the Client Partner.
- Maintain visibility into financial health, support consumption, licensing footprint, and renewal signals.
- Ensure support, managed services, and delivery teams are operating in lockstep, with clear ownership, handoffs, and expectations.
- Monitor run-state performance across engagements to ensure outcomes align with what was sold and delivered.
- Act as the primary escalation point for support and licensing issues, coordinating resolution across teams. issues, rework, or client dissatisfaction.
- Surface patterns and systemic issues that require CP or leadership attention.
- Establish and maintain a structured governance and communication rhythm for run-state clients.
- Lead operational reviews that assess support performance, adoption, risks, and near-term priorities.
- Ensure issues that indicate project need or strategic change are elevated to the Client Partner in a timely manner.
- Maintain accurate reporting and visibility across support, licensing, and managed services.
Preferred Qualifications- Bachelor9s degree in Business Administration or related field, or equivalent work experience
- 4-6 years of experience in SaaS account management or customer success with strategic customers
- Strong communication and relationship-building skills
- Proven ability to manage renewals and identify upsell opportunities
- Familiarity with Microsoft ecosystem (Dynamics, Power Platform)
- Skilled in CRM tools and Microsoft Office applications
- Excellent organizational and analytical skills
- Ability to communicate effectively in both spoken and written English
- Exhibits Stoneridge Software9s Core Values of Integrity, Technical Excellence, Tenacity, Client Centric, and Enjoy your Work
*Years of experience are not required to be consecutive
Work Location: This position is available remotely in the United States.
Travel Required:Incumbent is expected to regularlymeetwith client teamsacross the United States and Canada (up to 25%) and willbe asked to attend industry events from time to time
Visa Sponsorship Information: Visa sponsorship is not offered for this position. Applicants must be authorized to work for ANY employer in the United States.
CompensationOur philosophy is to provide compensation that is Competitive, Equitable, and Driven by Performance. Various factors impact our pay ranges including market conditions and national salary data. To determine competitive salaries within this range we consider candidates skills, qualifications, and experience. These are national ranges, inclusive of bonus opportunities and could represent multiple role levels.
US (USD): $118,200-$177,200
Stoneridge reserves the right to hire any individual without legal or financial obligation on unwanted solicitations. No agency emails, calls, or solicitations are accepted without a valid agreement.
Health and Wellness- Medical Insurance
- Dental Insurance
- Vision insurance
- 401(k) contribution program (US) or RRSP Benefits (Canada)
- Life insurance
- Disability Benefits
- Paid parental leave
- Paid flexible time off
- Paid sick time (US) or floater days (Canada)
- Paid holidays
- Flexible work schedules
- Mobile/internet reimbursement
- Employee and family assistance program
- Learning and development funding
- Employer charitable contribution
- Paid business mileage
- Home office and wellness allowance (US Only)
- HSA contribution (US Only)
We live and breathe our core values:
Integrity | Technical Excellence | Tenacity | Client Centric | Enjoy Our Work
They are the fabric of our company and a reflection of our organizational culture. Our values are a part of our talent acquisition process, how we operate our company and how we partner with our clients. We enjoy our work by exhibiting our technical excellence and tenacity while being inherently client-centric with integrity toward every customer engagement.
