What you'll be doingAs part of the Adoption and Accessibility Chapter within Experience Design, Digital Platforms and Mass Market, you'll help ensure our client-facing and employee-facing platforms and applications are accessible and inclusive for people of all abilities. As an Accessibility Specialist, you'll work closely with user experience professionals, including Content Writers, Visual Designers, and User Experience Researchers, as well as Business Analysts, Product Owners, Developers, and Quality Assurance Testers. You'll assess products and design solutions against digital accessibility standards while supporting a seamless banking experience for both employees and clients. You'll provide recommendations for design and development that align with CIBC's inclusive design standards, helping ensure employees who use assistive technologies can effectively use our servicing tools. You'll also deliver consultation and education to partner teams, helping build accessibility awareness and supporting high standards of employee and client satisfaction.
At CIBC we enable the work environment most optimal for you to thrive in your role. You'll have the flexibility to manage your work activities within a hybrid work arrangement where you'll spend 1-3 days per week on-site, while other days will be remote.
How you'll succeedAccessibility advocacy - Champion inclusive design by helping stakeholders, development partners, executives, and designers understand the importance of accessibility in every design decision.
Accessibility expertise - Apply your strong knowledge of Web Content Accessibility Guidelines (WCAG) to assess experiences, explain requirements, and provide practical recommendations that support best practices.
Assistive technology testing - Use assistive technologies, including screen readers, to evaluate the accessibility and usability of digital applications and demonstrate the employee and client experience.
Research and insight generation - Participate in user research, analyze findings, and translate insights into clear accessibility recommendations that support meaningful improvements.
Collaboration and communication - Partner effectively with cross-functional teams and communicate accessibility guidance with confidence, clarity, and influence.
Coaching and leadership - Support the growth of junior team members through coaching, mentorship, and knowledge sharing while helping advance inclusive design practices across teams.
Who you areYou can demonstrate experience in web accessibility, digital accessibility testing, Web Content Accessibility Guidelines (WCAG), and the digital product space. It's an asset if you have experience with HyperText Markup Language (HTML) and user experience tools such as Figma and Mural.
You give meaning to data. You enjoy investigating complex problems and making sense of information. You communicate detailed information in a meaningful way.
Your influence makes a difference. You know that relationships and networks are essential to success. You inspire outcomes by sharing your expertise.
You're motivated by collective success. You know that teamwork can transform a good idea into a great one. You know that an inclusive team that enjoys working together can bring a vision to life.
You are a caring and accountable leader. You're passionate about developing and growing team members abilities. You have experience providing coaching and hands on support to meet team goals.
Values matter to you. You bring your real self to work, and you live our values - trust, teamwork, and accountability.
#LI-TA
What CIBC OffersAt CIBC, your goals are a priority. We start with your strengths and ambitions as an employee and strive to create opportunities to tap into your potential. We aspire to give you a career, rather than just a paycheck.
- We work to recognize you in meaningful, personalized ways including a competitive salary, incentive pay, banking benefits, a benefits program*, defined benefit pension plan*, an employee share purchase plan, a vacation offering, wellbeing support, and MomentMakers, our social, points-based recognition program.
- Our spaces and technological toolkit will make it simple to bring together great minds to create innovative solutions that make a difference for our clients.
- We cultivate a culture where you can express your ambition through initiatives like Purpose Day; a paid day off dedicated for you to use to invest in your growth and development.
*Subject to plan and program terms and conditions
Job LocationToronto-81 Bay, 18th Floor
Employment TypeRegular
Weekly Hours37.5
SkillsAccessibility Standards, Digital Content, Group Problem Solving, Leadership, Persona Creation, Researching, User Behavior, User Experience (UX), User Interface (UI) Design, Wireframing
