Technical Customer Support Engineer Jobs

Explore Technical Customer Support Engineer jobs for experienced professionals who combine technical problem-solving with customer advocacy. These engineers investigate complex product issues, guide customers through solutions, and work with product and engineering teams to improve reliability and the user experience. Ladders features vetted professional opportunities with salaries of $100,000 or more.

What Does a Technical Customer Support Engineer Do?

Technical Customer Support Engineers troubleshoot software, hardware, networking, and cloud-product problems. They reproduce defects, analyze logs and system behavior, explain technical concepts clearly, and help customers restore service or get more value from a product. Depending on the role, they may provide support through tickets, chat, phone, or live troubleshooting sessions.

Skills and Qualifications

Employers commonly seek strong diagnostic and communication skills, experience with relevant platforms and tools, and the ability to manage customer issues from investigation through resolution. Helpful qualifications may include knowledge of APIs, databases, operating systems, networking, cloud services, scripting, or technical documentation. Requirements vary by product and seniority.

Career Paths and Opportunities

Technical support engineering can lead to senior or escalation support, technical account management, solutions engineering, customer success, product operations, or engineering roles. Opportunities span technology companies and industries that rely on complex digital products. Browse current openings to compare responsibilities, technologies, and compensation.

Find Technical Customer Support Engineer Jobs on Ladders

Search Ladders for vetted Technical Customer Support Engineer roles paying $100K or more. Review job requirements and focus your search on positions that match your technical strengths, customer-facing experience, and career goals.

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$120K - $145K *

Join a dynamic team to design and build a cutting-edge routing platform for enterprise contact centers, focusing on real-time distribution of interactions across various channels while ensuring scalab...

1 week ago

  •   8 - 10 years exp.  •   Information Technology

$120K - $145K *

Build innovative routing engines for enterprise-scale contact centers, optimizing real-time distribution of interactions across various channels. Collaborate with cross-functional teams to enhance per...

Houston, TXRemote

1 week ago

  •   8 - 10 years exp.  •   Information Technology

$110K - $130K *

Unlock potential by designing and developing a cutting-edge routing engine for enterprise-scale contact centers, ensuring real-time distribution of interactions across various channels while collabora...

Edmonton, ABIn-Person

1 week ago

  •   8 - 10 years exp.  •   Information Technology

$120K - $145K *

Deliver innovative routing solutions for enterprise-scale contact centers. Design and build a robust routing engine that intelligently distributes interactions across various channels, ensuring high a...

United StatesRemote

1 week ago

  •   8 - 10 years exp.  •   Information Technology

$120K - $145K *

Lead the charge in designing and developing a cutting-edge routing engine for enterprise-scale contact centers, ensuring real-time distribution of interactions across various channels while optimizing...

Ottawa, ONRemote

1 week ago

  •   8 - 10 years exp.  •   Information Technology

$110K - $130K *

Engineer the future of contact center technology by developing a cutting-edge routing engine. Collaborate with cross-functional teams to create scalable, resilient solutions that optimize real-time in...

Ottawa, ONIn-Person

1 week ago

  •   8 - 10 years exp.  •   Information Technology

$120K - $145K *

Elevate enterprise-scale contact center operations by designing and developing a cutting-edge routing engine. Collaborate across teams to ensure intelligent, real-time distribution of interactions whi...

1 week ago

  •   8 - 10 years exp.  •   Information Technology

$110K - $130K *

Transform enterprise contact centers by designing and building a cutting-edge routing engine. Leverage your expertise in Java and distributed systems to optimize real-time interaction distribution acr...

Vancouver, BCIn-Person

1 week ago

  •   8 - 10 years exp.  •   Information Technology

$120K - $145K *

Empower enterprise-scale contact centers by designing and developing a cutting-edge routing engine. Collaborate across teams to ensure intelligent distribution of interactions, optimizing for performa...

San Antonio, TXRemote

1 week ago

  •   8 - 10 years exp.  •   Information Technology

$110K - $130K *

Elevate your career by designing and building a cutting-edge routing platform for enterprise-scale contact centers. Collaborate with cross-functional teams to develop scalable backend services that en...

Toronto, ONIn-Person

1 week ago

  •   8 - 10 years exp.  •   Information Technology

$120K - $145K *

Join a team that's redefining contact center technology by designing and building a cutting-edge routing engine. You'll develop scalable backend services for real-time interaction distribution, collab...

Vancouver, BCRemote

1 week ago

  •   8 - 10 years exp.  •   Information Technology

$120K - $145K *

Develop and optimize enterprise-scale routing engines for real-time interaction distribution across various channels, ensuring high availability and performance while collaborating with cross-function...

1 week ago

  •   8 - 10 years exp.  •   Information Technology

$120K - $145K *

Innovate the future of enterprise contact centers by designing a robust routing engine that intelligently distributes interactions across various channels, ensuring high performance and scalability in...

Dallas, TXRemote

1 week ago

  •   8 - 10 years exp.  •   Information Technology

$120K - $145K *

Advance your career by designing and developing a cutting-edge routing engine for enterprise-scale contact centers, ensuring real-time distribution of interactions across various channels while collab...

1 week ago

  •   8 - 10 years exp.  •   Information Technology

$120K - $145K *

Pioneer the development of a cutting-edge routing engine for enterprise contact centers, ensuring real-time distribution of interactions across various channels. Collaborate with cross-functional team...

1 week ago

  •   8 - 10 years exp.  •   Information Technology

$120K - $145K *

Engineer the future of contact center technology by developing a robust routing engine that intelligently distributes interactions across various channels, ensuring high availability and performance i...

Austin, TXRemote

1 week ago

  •   8 - 10 years exp.  •   Information Technology

$120K - $145K *

Lead the design and development of a cutting-edge routing engine for enterprise contact centers, ensuring real-time distribution of interactions across various channels while collaborating with cross...

Philadelphia, PARemote

1 week ago

  •   8 - 10 years exp.  •   Information Technology

$120K - $145K *

Transform enterprise-scale contact center operations by developing a cutting-edge routing engine. Collaborate across teams to ensure intelligent distribution of interactions, optimizing for performanc...

1 week ago

  •   8 - 10 years exp.  •   Information Technology

$120K - $145K *

Join a team that's designing and building a cutting-edge routing platform for enterprise contact centers. Develop scalable backend services for real-time interaction distribution, ensuring high availa...

New York, NYRemote

1 week ago

  •   8 - 10 years exp.  •   Information Technology

$135K - $160K *

Shape the future of contact center technology by developing a cutting-edge routing engine. Collaborate with cross-functional teams to deliver scalable, resilient solutions that optimize real-time inte...

1 week ago

  •   8 - 10 years exp.  •   Information Technology

$110K - $130K *

Join a team that's designing and building a cutting-edge routing platform for enterprise-scale contact centers. You'll develop a robust routing engine for real-time distribution of interactions, ensur...

Montreal, QCIn-Person

1 week ago

  •   8 - 10 years exp.  •   Information Technology

$120K - $145K *

Pioneer the development of a cutting-edge routing engine for enterprise contact centers, ensuring real-time distribution of interactions across various channels. Collaborate with cross-functional team...

Montreal, QCRemote

1 week ago

  •   8 - 10 years exp.  •   Information Technology

$220K - $250K *

Lead the charge in technical sales for LATAM customers, driving evaluations and solutions. Collaborate with Account Executives to validate and deploy Coralogix, ensuring customer success through hands...

Yesterday

  •   Less than 5 years exp.  •   Enterprise Technology

$220K - $250K *

Unlock potential by leading technical sales strategies for LATAM customers. Collaborate with Account Executives to deliver tailored solutions, manage evaluations, and ensure successful deployments whi...

2 days ago

  •   Less than 5 years exp.  •   Enterprise Technology

$220K - $250K *

Shape customer success by leading technical sales engagements, driving evaluations, and delivering tailored solutions. Collaborate with teams to ensure seamless deployment and integration, while build...

United StatesRemote

2 days ago

  •   Less than 5 years exp.  •   Enterprise Technology

Frequently Asked Questions (FAQ)

  • What is a Technical Customer Support Engineer?question toggle

    A Technical Customer Support Engineer helps customers resolve complex technical problems with a company’s products or services. The role combines troubleshooting and technical analysis with clear customer communication.

  • What skills are important for Technical Customer Support Engineer jobs?question toggle

    Commonly valued skills include systematic troubleshooting, customer communication, issue ownership, and familiarity with the technologies behind the product. Depending on the role, employers may also look for experience with APIs, databases, cloud platforms, networking, operating systems, or scripting.

  • What qualifications do employers typically require?question toggle

    Requirements vary by employer and product. Many roles seek relevant technical experience or education, familiarity with support tools and workflows, and the ability to investigate and explain technical issues. Some positions may require specific platform or industry expertise.

  • What career paths can follow technical customer support engineering?question toggle

    Potential paths include senior or escalation support, technical account management, solutions engineering, customer success, product operations, and software or systems engineering. Career options depend on your experience and the organization.

  • Are Technical Customer Support Engineer jobs on Ladders vetted and high paying?question toggle

    Ladders focuses on vetted professional jobs paying $100,000 or more. Review each listing for its specific compensation details, location, and qualifications.