Technical Customer Support Engineer Jobs

Explore Technical Customer Support Engineer jobs for experienced professionals who combine technical problem-solving with customer advocacy. These engineers investigate complex product issues, guide customers through solutions, and work with product and engineering teams to improve reliability and the user experience. Ladders features vetted professional opportunities with salaries of $100,000 or more.

What Does a Technical Customer Support Engineer Do?

Technical Customer Support Engineers troubleshoot software, hardware, networking, and cloud-product problems. They reproduce defects, analyze logs and system behavior, explain technical concepts clearly, and help customers restore service or get more value from a product. Depending on the role, they may provide support through tickets, chat, phone, or live troubleshooting sessions.

Skills and Qualifications

Employers commonly seek strong diagnostic and communication skills, experience with relevant platforms and tools, and the ability to manage customer issues from investigation through resolution. Helpful qualifications may include knowledge of APIs, databases, operating systems, networking, cloud services, scripting, or technical documentation. Requirements vary by product and seniority.

Career Paths and Opportunities

Technical support engineering can lead to senior or escalation support, technical account management, solutions engineering, customer success, product operations, or engineering roles. Opportunities span technology companies and industries that rely on complex digital products. Browse current openings to compare responsibilities, technologies, and compensation.

Find Technical Customer Support Engineer Jobs on Ladders

Search Ladders for vetted Technical Customer Support Engineer roles paying $100K or more. Review job requirements and focus your search on positions that match your technical strengths, customer-facing experience, and career goals.

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$80K - $90K *

Join a team that's dedicated to delivering exceptional technical support for complex technologies, ensuring global customer satisfaction and product quality through collaborative troubleshooting and i...

United StatesRemote

Reposted 1 week ago

  •   5 - 7 years exp.  •   Telecommunications & Hardware

$100K - $120K *

Join a team that's redefining technical support for enterprise customers. You'll own escalations, advocate for clients, and build scalable processes while collaborating with engineering to enhance our...

San Francisco, CARemote

3 days ago

  •   5 - 7 years exp.  •   Technical Services

$76K - $186K *

Transform customer experiences as a key technical support leader, resolving complex issues and driving product improvements through collaboration with engineering and support teams. Your expertise wil...

United StatesRemote

1 week ago

  •   5 - 7 years exp.  •   Information Technology

$100K - $120K *

Unlock potential by delivering top-notch technical support, solving complex issues, and collaborating with diverse teams to enhance our cybersecurity products and services, ensuring customer satisfact...

United StatesRemote

Reposted 3 weeks ago

  •   5 - 7 years exp.  •   Information Technology

$130K - $195K *

Join a team that's dedicated to reducing food waste by leveraging your technical expertise. You'll tackle complex escalations, drive cross-functional initiatives, and build innovative solutions to enh...

United StatesRemote

1 week ago

  •   5 - 7 years exp.  •   Information Technology

$95K - $110K *

Lead the charge in delivering exceptional field service support for imaging equipment. This role involves extensive travel, advanced troubleshooting, and mentoring junior engineers to ensure top-tier...

South Carolina, USRemote

3 weeks ago

  •   Less than 5 years exp.  •   Staffing

$140K - $160K *

Lead customer success initiatives by optimizing platform use, driving adoption, and ensuring satisfaction for global enterprises. Collaborate closely with clients, providing expertise and tailored sol...

RemoteRemote

Reposted 3 weeks ago

  •   11 - 15 years exp.  •   Information Technology

$106K - $133K *

Transform customer support by creating and enhancing back-office tools using PHP and Laravel. Collaborate with cross-functional teams to tackle complex problems, automate workflows, and improve servic...

Oregon, USRemote

Reposted 3 weeks ago

  •   Less than 5 years exp.  •   Enterprise Technology

$110K - $148K *

Drive advanced technical support for trading solutions, managing complex incidents, troubleshooting, and collaborating with teams to enhance system performance and ensure exceptional customer experien...

United StatesRemote

3 weeks ago

  •   5 - 7 years exp.  •   Healthcare

$90K - $110K *

Elevate your technical expertise by supporting L1 teams, running investigations, and shipping bug fixes. Collaborate across departments to enhance product quality and customer satisfaction in a dynami...

United StatesRemote

1 week ago

  •   5 - 7 years exp.  •   Energy & Utilities

$125K - $150K *

Join a team that's dedicated to providing exceptional post-sales technical support for federal clients. You'll troubleshoot complex systems, collaborate with engineering teams, and ensure seamless ope...

United StatesRemote

5 days ago

  •   8 - 10 years exp.  •   Information Technology

$85K - $110K *

Lead the charge in providing advanced remote technical support for complex security systems. Serve as a senior technical authority, mentoring junior engineers and resolving critical issues across ente...

RemoteRemote

4 days ago

  •   8 - 10 years exp.  •   Information Technology

$220K - $240K *

Elevate your career by leading strategic customer relationships in data security. Drive enterprise-wide programs, influence executive stakeholders, and ensure value realization through effective gover...

Dallas, TXRemote

3 weeks ago

  •   5 - 7 years exp.  •   Information Technology

$90K - $110K *

Champion growth by leveraging your engineering expertise to drive sales, build relationships, and expand market presence in a dynamic territory. Collaborate with teams to create impactful strategies a...

St. Paul, MNRemote

1 week ago

  •   5 - 7 years exp.  •   Consumer Technology

$80K - $95K *

Optimize support processes and lead technical resolutions, mentoring junior team members while collaborating with engineering. Elevate customer experiences by addressing complex issues and enhancing t...

North Carolina, USRemote

Reposted 1 week ago

  •   Less than 5 years exp.  •   Enterprise Technology

$110K - $130K *

Lead customer success programs from onboarding to adoption, ensuring smooth collaboration among engineering, product, and client teams. Drive accountability, maintain clarity, and deliver measurable v...

Pleasanton, CARemote

Reposted 3 weeks ago

  •   Less than 5 years exp.  •   Information Technology

$120K - $137K *

Empower customers as a Senior Technical Support Engineer, solving complex technical issues with modern tools while enhancing user experience, collaborating with engineering, and shaping innovative sup...

United StatesRemote

3 weeks ago

  •   5 - 7 years exp.  •   Information Technology

$131K - $180K *

Drive customer satisfaction as an Escalation Manager, overseeing technical support for high-value accounts. Collaborate with teams to resolve issues, advocate for clients, and enhance service delivery...

Ontario, CARemote

5 days ago

  •   8 - 10 years exp.  •   Aerospace & Defense

$100K - $110K *

Solve complex production challenges and ensure system stability as a key technical support resource. Collaborate cross-functionally to enhance customer satisfaction through effective incident manageme...

United StatesRemote

3 weeks ago

  •   Less than 5 years exp.  •   Healthcare

$90K - $100K *

Advance your career by supporting cloud operations in a dynamic team. You'll manage requests, coordinate changes, and document processes, ensuring smooth communication and operational efficiency in a...

Arlington, VARemote

4 days ago

  •   Less than 5 years exp.  •   Information Technology

$120K - $145K *

Champion enterprise support excellence by architecting a new function, diagnosing complex issues across security identity stacks, automating workflows, and driving customer success in a high-impact, c...

RemoteRemote

Reposted 3 weeks ago

  •   5 - 7 years exp.  •   Information Technology

$65K - $108K *

Unlock potential by providing advanced technical support and engineering expertise to resolve complex production issues. Manage end-to-end case ownership while collaborating with teams to enhance serv...

United StatesRemote

2 weeks ago

  •   Less than 5 years exp.  •   Retail & Consumer Goods

$226K - $338K *

Join a dynamic team at the forefront of AI-powered customer experience, driving transformative solutions and measurable results. Collaborate cross-functionally to architect innovative strategies that...

RemoteRemote

Reposted 1 week ago

  •   5 - 7 years exp.  •   Enterprise Technology

$100K - $120K *

Elevate your career by developing and supporting NCR Atleos financial software solutions for ATMs. Collaborate with teams to deliver complex solutions, ensuring quality and performance while providing...

Ontario, CARemote

2 weeks ago

  •   Less than 5 years exp.  •   Enterprise Technology

$93K - $150K *

Support and optimize cloud-based contact center platforms, ensuring service availability and excellent customer experience. Collaborate with teams to troubleshoot complex issues and enhance operationa...

United StatesRemote

3 days ago

  •   5 - 7 years exp.  •   Information Technology

Frequently Asked Questions (FAQ)

  • What is a Technical Customer Support Engineer?question toggle

    A Technical Customer Support Engineer helps customers resolve complex technical problems with a company’s products or services. The role combines troubleshooting and technical analysis with clear customer communication.

  • What skills are important for Technical Customer Support Engineer jobs?question toggle

    Commonly valued skills include systematic troubleshooting, customer communication, issue ownership, and familiarity with the technologies behind the product. Depending on the role, employers may also look for experience with APIs, databases, cloud platforms, networking, operating systems, or scripting.

  • What qualifications do employers typically require?question toggle

    Requirements vary by employer and product. Many roles seek relevant technical experience or education, familiarity with support tools and workflows, and the ability to investigate and explain technical issues. Some positions may require specific platform or industry expertise.

  • What career paths can follow technical customer support engineering?question toggle

    Potential paths include senior or escalation support, technical account management, solutions engineering, customer success, product operations, and software or systems engineering. Career options depend on your experience and the organization.

  • Are Technical Customer Support Engineer jobs on Ladders vetted and high paying?question toggle

    Ladders focuses on vetted professional jobs paying $100,000 or more. Review each listing for its specific compensation details, location, and qualifications.