Explore Director of Technical Support jobs for experienced leaders who can build high-performing support organizations, improve customer experiences, and help resolve complex technical issues. Ladders features vetted professional opportunities with salaries of $100,000 or more, including senior roles across technology and other industries.
A Director of Technical Support leads the teams and operations responsible for helping customers and employees use technical products and services. The role often includes setting support strategy, managing managers and specialists, establishing service standards, and partnering with product, engineering, customer success, and sales teams. Directors may oversee multiple support channels, regions, or product lines.
Employers commonly look for substantial experience in technical support, customer operations, or service delivery, along with a record of leading teams and improving measurable outcomes. Helpful strengths include people leadership, customer communication, analytical thinking, incident and escalation management, and familiarity with support platforms and reporting tools. Requirements vary by company, product, and industry; some roles prioritize experience with enterprise software, cloud services, or global support operations.
Browse Director of Technical Support openings on Ladders to discover vetted professional jobs paying $100,000 or more. Compare opportunities by industry, location, and responsibilities, and focus your search on roles that match your leadership experience and career goals.
Director, Technical Services US
$168K - $252K *
Pioneer a transformative role leading US Technical Services, driving operational excellence, financial performance, and customer satisfaction across diverse teams. Collaborate to enhance service deliv...
3 days ago
Director of Customer Technical Support - 1021
$110K - $130K *
Shape the future of global technical support by leading teams and enhancing service delivery through strategic partnerships and data-driven decision-making, ensuring best-in-class customer experiences...
Reposted 2 weeks ago
$110K - $130K *
Lead the charge in managing technical delivery for digital marketing, overseeing developer teams to optimize email, SMS, and automated marketing systems, ensuring quality execution while nurturing a c...
3 weeks ago
Director: Product Support and Field Service
$150K - $180K *
Lead a global team in product support and field service management, driving customer satisfaction and operational excellence while collaborating with engineering and technical teams to address complex...
3 weeks ago
Senior Director/Technical Director
$110K - $130K *
Lead live productions and ensure flawless execution across broadcasts, events, and recordings. Collaborate with teams to enhance technical operations, mentoring staff while exceeding client expectatio...
Reposted 5 days ago
Director, Customer Support and Shared Services
$120K - $145K *
Develop and lead a comprehensive customer support strategy across Payments, Clearinghouse, and Account Services, ensuring high service quality and operational excellence while fostering team growth an...
1 week ago
Director, Customer Support and Shared Services
$125K - $150K *
Lead the charge in enhancing customer support and shared services across Payments, Clearinghouse, and Account Services. Drive operational excellence, team development, and strategic initiatives to ens...
1 week ago
$133K - $227K *
Champion innovation and technical excellence in radiation processing and equipment qualification. Lead global initiatives to enhance operational performance and customer support while mentoring a team...
6 days ago
$150K - $180K *
Build and lead a global, AI-first technical support function from the ground up, ensuring reliable customer responses and seamless integration with engineering teams while enhancing service commitment...
1 week ago
$135K - $200K *
Accelerate progress at a leading federal technology firm by strategically guiding a portfolio of cloud and software development programs, ensuring optimal performance and fostering key customer relati...
Reposted 2 weeks ago
Director, Client Service / Technical Customer Support
$102K - $125K *
Champion client success by leading a remote service team, driving process improvements, and managing complex data solutions. Collaborate across diverse teams to ensure timely deliverables and enhance...
1 week ago
Director, Technical Support Engineering
$192K - $252K *
Unlock your potential by leading global technical support engineering, driving customer issue resolution, and enhancing service delivery across product lifecycles while collaborating with cross-functi...
1 week ago
$110K - $177K *
Lead the charge in delivering exceptional mainframe software support, fostering a customer-first culture while managing teams to ensure timely resolution of complex issues and continuous improvement i...
5 days ago
$110K - $177K *
Champion a high-performance support culture by leading teams to deliver exceptional mainframe software solutions, ensuring customer satisfaction and timely resolution of complex issues while driving c...
5 days ago
$110K - $177K *
Champion a high-performance support culture by leading teams to deliver exceptional mainframe software solutions, ensuring customer satisfaction and timely resolution of complex issues while driving c...
5 days ago
$110K - $177K *
Join us to lead and mentor a high-performing team delivering exceptional mainframe software support, ensuring customer satisfaction and timely resolution of complex issues while driving continuous imp...
5 days ago
$110K - $177K *
Empower your career by leading high-performance teams in delivering exceptional mainframe software support, ensuring customer satisfaction and driving continuous improvement in service delivery and op...
5 days ago
$87K - $119K *
Drive operational excellence by leading a Technical Support team, ensuring top-tier service delivery and SLA adherence while managing high-priority incidents and fostering cross-functional collaborati...
1 week ago
Senior Manager, Technical Support
$95K - $112K *
Lead a global team to optimize technical support operations, enhance customer experience, and drive strategic initiatives. Champion compliance, governance, and data-driven insights to foster a culture...
3 weeks ago
$80K - $95K *
Lead the charge in delivering outstanding technical support and case management for complex escalated issues, ensuring customer success and trust while collaborating with teams to provide timely, high...
Reposted 3 weeks ago
$80K - $88K *
Lead the charge in optimizing supply logistics and team performance to ensure seamless operations and compliance with government standards in support of critical maritime missions. Engage directly wit...
3 weeks ago
$105K - $195K *
Pioneer a global technical support organization, leading a high-performing team to resolve complex customer issues and establish scalable support models that enhance the post-sales experience for Data...
3 weeks ago
$105K - $195K *
Drive the growth of a global technical support team, enhancing customer experiences through leadership and innovation while ensuring operational excellence and collaboration with cross-functional part...
3 weeks ago
Sr. Manager Product Service and Support
$150K - $180K *
The Product Support Engineer at Dexterity is responsible for ensuring the reliable operation of Mech systems at customer sites, bridging hardware, systems integration, and field operations. This role...
Reposted 1 week ago
Designated Technical Support Engineer, Ops
$120K - $175K *
Empower our Support team by analyzing metrics, enhancing AI tools, and driving operational excellence. Collaborate with cross-functional teams to optimize processes and improve customer experience thr...
5 days ago
What does a Director of Technical Support do?
A Director of Technical Support leads support teams and operations, sets service standards, manages escalations and performance, and works with other departments to improve the customer experience and resolve recurring technical issues.
What qualifications are typically required for Director of Technical Support jobs?
Requirements vary, but employers often seek significant technical support or service operations experience, a history of leading teams, strong communication and analytical skills, and the ability to improve support performance. Some roles require expertise in a particular product, industry, or support platform.
How much do Director of Technical Support jobs pay?
Compensation depends on factors such as industry, location, company size, and experience. Ladders focuses on vetted professional jobs paying $100,000 or more, where you can explore current opportunities and their listed compensation details.
Where can I find Director of Technical Support jobs paying $100,000 or more?
Browse Director of Technical Support listings on Ladders to find vetted professional opportunities with salaries of $100,000 or more. Use job details to compare responsibilities, locations, and qualifications.