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Responsible for implementing standards as established by the system and network engineering teams in regard to planning and supporting the plants in the areas of desktop, WAN, LAN , servers, and disa...
Troubleshoot technical issues raised by clients-provide short/long term solutions. Serve as front line of support for all trading inquiries- troubleshoot, triage and manage issues from point of origin...
Perform analysis, diagnosis, and resolution of complex desktop problems for end users, and recommend and implement corrective solutions, including offsite repair for remote users as needed...
Monitors and responds to hardware and software problems utilizing hardware and software testing tools and techniques, provides customer assistance support in setting up microcomputers and/or installin...
The candidate will be required to develop a working knowledge of the Aegis products and apply this skill-set while supporting Aegis customers While demonstrating strong customer relationship skills, t...
Hands-on experience with system configuration, maintenance, and troubleshooting in Linux and Windows environments. Contributing to the development of strategies and recommendations for optimization of...
Utilizing Command Center tools, evaluate the operational health of Production systems and environments and providing proactive triage and remediation of production impacting issues and mitigating busi...
Tier-1&2 support by mail and online chat: troubleshooting assistance for customer issues, integrations and relevant problems; Training customers for better use in our system, understand application ar...
Management of customer base and growing the business in the Region. This position is responsible for the orchestration of implementation plans with customers for new instruments; Facilitation of train...