Explore Technical Customer Support Engineer jobs for experienced professionals who combine technical problem-solving with customer advocacy. These engineers investigate complex product issues, guide customers through solutions, and work with product and engineering teams to improve reliability and the user experience. Ladders features vetted professional opportunities with salaries of $100,000 or more.
Technical Customer Support Engineers troubleshoot software, hardware, networking, and cloud-product problems. They reproduce defects, analyze logs and system behavior, explain technical concepts clearly, and help customers restore service or get more value from a product. Depending on the role, they may provide support through tickets, chat, phone, or live troubleshooting sessions.
Employers commonly seek strong diagnostic and communication skills, experience with relevant platforms and tools, and the ability to manage customer issues from investigation through resolution. Helpful qualifications may include knowledge of APIs, databases, operating systems, networking, cloud services, scripting, or technical documentation. Requirements vary by product and seniority.
Technical support engineering can lead to senior or escalation support, technical account management, solutions engineering, customer success, product operations, or engineering roles. Opportunities span technology companies and industries that rely on complex digital products. Browse current openings to compare responsibilities, technologies, and compensation.
Search Ladders for vetted Technical Customer Support Engineer roles paying $100K or more. Review job requirements and focus your search on positions that match your technical strengths, customer-facing experience, and career goals.
$70K - $95K *
Contribute to network and systems deployment by supporting installations and configurations nationwide. Collaborate with senior engineers to enhance your skills in a hands-on role, ensuring infrastruc...
1 week ago
Manufacturing Process and Packaging Engineer
$71K - $107K *
Accelerate progress at the forefront of systems engineering, leveraging technical expertise to enhance manufacturing processes, drive loss elimination, and build team capabilities through hands-on lea...
Reposted 2 days ago
Senior Engineering Manager, Observability Engineering
$150K - $180K *
Unlock potential by leading a high-impact engineering team focused on observability. Drive technical roadmaps, enhance platform reliability, and ensure operational excellence while collaborating with...
4 days ago
Senior Engineering Manager, Observability Engineering
$160K - $190K *
Drive the observability strategy by leading a high-performing engineering team, ensuring operational excellence and customer satisfaction through innovative telemetry solutions and robust platform man...
4 days ago
Quality Operations Support Engineer
$90K - $110K *
Empower local GeoMarket teams by providing technical support, ensuring service quality, developing standards, and fostering compliance through training and monitoring, while collaborating with enginee...
Reposted 1 week ago
$110K - $130K *
Join our team to empower customers by transforming technical challenges into seamless solutions. Leverage your engineering expertise to facilitate integration, customization, and troubleshooting, ensu...
2 weeks ago
$110K - $140K *
Drive technical leadership for customer deployments, ensuring solutions meet requirements from design to delivery. Collaborate with teams to resolve issues and maintain quality throughout the project...
2 weeks ago
Engineering Learning Enablement Specialist
$89K - $148K *
Champion the onboarding and training operations for engineers, driving impactful processes and continuous improvement. Lead cross-functional initiatives to enhance productivity and retention while sha...
3 days ago
IT Technical Support I- HYBRID
$86K - $93K *
Join our team to provide essential IT technical support for airport operations. You'll troubleshoot hardware, software, and network issues while managing onboarding and equipment deployments to ensure...
4 days ago
$110K - $135K *
Accelerate progress at deploying and managing GenAI systems across cloud and hybrid platforms. Collaborate with AI engineers to ensure secure and reliable operations while optimizing CI/CD pipelines a...
4 days ago
$75K - $95K *
Shape the future of financial solutions by leveraging your technical expertise and consultative skills. Collaborate with clients and internal teams to design impactful solutions that drive business su...
2 weeks ago
Operation Solutions Engineer - SLED
$209K - $275K *
Elevate your career as a Solutions Engineer, driving strategic customer engagements and technical excellence across a diverse 14-state region. Collaborate with teams to influence innovative solutions...
1 week ago
Sales Engineering Manager - TOLA
$300K - $340K *
The Sales Engineering Manager will lead the sales engineering team at Cyera, collaborating with sales, product, and R&D teams to provide technical expertise and support to customers. This role involve...
Reposted 3 weeks ago
Operation Solutions Engineer - SLED
$209K - $275K *
Reimagine customer engagement as a Solutions Engineer, driving strategic initiatives and technical excellence across a diverse 14-state region. Collaborate with teams to influence business outcomes an...
1 week ago
Operation Solutions Engineer - SLED
$209K - $275K *
Unlock your potential as a Solutions Engineer, driving strategic customer engagements and technical excellence across a diverse 14-state region. Collaborate with teams to influence innovative solution...
1 week ago
$110K - $130K *
Drive impactful data management and systems analysis to enhance operational efficiency. Collaborate with stakeholders to develop automated tools and dashboards, ensuring data integrity and supporting...
1 week ago
$100K - $120K *
Join a team that's redefining internal tools for sourcing RFPs, leveraging modern technology and AI. Collaborate with diverse stakeholders while driving rapid experimentation and platform development...
5 days ago
$110K - $130K *
Join a team that's redefining internal tools for sourcing RFPs, leveraging modern technology and AI. Collaborate with diverse stakeholders while driving rapid experimentation and platform development...
5 days ago
Senior Solutions Engineer, Central
$130K - $155K *
Unlock your potential by owning the technical sales process for enterprise security solutions. Collaborate with Account Executives to drive impactful outcomes and influence the growth of the Solutions...
5 days ago
Systems Engineer (PreSales) - SLED - New England
$169K - $233K *
Join a team that's shaping the future of security solutions by developing partner-led offerings, providing technical enablement, and optimizing partner experiences to enhance security postures and dri...
1 week ago
$80K - $95K *
Accelerate progress at the forefront of quality engineering by ensuring compliance with ISO standards, driving continuous improvement, and fostering collaboration across teams to enhance product relia...
3 weeks ago
$80K - $89K *
Engage as a frontline ERP Software Support Engineer, providing vital technical support, troubleshooting, and user training for internal systems. Collaborate with teams to maintain software functionali...
Reposted 6 days ago
Senior Electrical Commissioning Project Engineer - Data Center
$150K - $170K *
Advance your career by leading commissioning activities across projects, ensuring quality and efficiency while managing client relationships and mentoring junior engineers. Embrace travel opportunitie...
4 days ago
Senior Electrical Commissioning Project Engineer - Data Center
$150K - $170K *
Lead the charge in commissioning critical electrical systems, ensuring optimal performance in high-stakes environments. Drive project execution, engage stakeholders, and mentor junior engineers while...
5 days ago
Senior Electrical Commissioning Project Engineer - Data Center
$130K - $170K *
Lead critical commissioning projects, ensuring systems perform optimally. Collaborate with teams to solve complex challenges and drive outcomes in high-stakes environments while mentoring junior engin...
5 days ago
What is a Technical Customer Support Engineer?
A Technical Customer Support Engineer helps customers resolve complex technical problems with a company’s products or services. The role combines troubleshooting and technical analysis with clear customer communication.
What skills are important for Technical Customer Support Engineer jobs?
Commonly valued skills include systematic troubleshooting, customer communication, issue ownership, and familiarity with the technologies behind the product. Depending on the role, employers may also look for experience with APIs, databases, cloud platforms, networking, operating systems, or scripting.
What qualifications do employers typically require?
Requirements vary by employer and product. Many roles seek relevant technical experience or education, familiarity with support tools and workflows, and the ability to investigate and explain technical issues. Some positions may require specific platform or industry expertise.
What career paths can follow technical customer support engineering?
Potential paths include senior or escalation support, technical account management, solutions engineering, customer success, product operations, and software or systems engineering. Career options depend on your experience and the organization.
Are Technical Customer Support Engineer jobs on Ladders vetted and high paying?
Ladders focuses on vetted professional jobs paying $100,000 or more. Review each listing for its specific compensation details, location, and qualifications.