Find Your Next Support Escalation Engineer Job on Ladders

Are you ready to level up your career? Explore a broad collection of lucrative Support Escalation Engineer roles that pay $100k and above, exclusively on Ladders.

What is a Support Escalation Engineer?

A Support Escalation Engineer works closely with team members, customers, and other stakeholders to troubleshoot technical issues and escalate them as needed. They play a critical role in maintaining customer satisfaction and driving product improvement.

How to Land a Support Escalation Engineer Job?

Typically, a bachelor's degree in Computer Science, Information Systems, or a related field is required. Key skills include customer service skills, detailed understanding of the product or service, communication skills, and problem-solving abilities. Browse through our job listings to find the perfect fit for you.

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$91K - $194K *

Accelerate progress at our organization by driving new account acquisition in the small to medium enterprise market, supporting sales goals, and collaborating across teams to enhance client relationsh...

US-AnywhereRemote

Reposted 2 weeks ago

  •   Less than 5 years exp.  •   Enterprise Technology

$96K - $132K *

Partner with us to deliver exceptional technical support, managing escalations and system installations while improving fleet performance. Engage directly with customers and collaborate across teams t...

3 weeks ago

  •   Less than 5 years exp.  •   Technical Services

$75K - $115K *

Champion cutting-edge cybersecurity solutions by engaging clients, managing technical discussions, and delivering tailored presentations to showcase the unique value of our platform while collaboratin...

US-AnywhereRemote

Reposted 1 week ago

  •   Less than 5 years exp.  •   Information Technology

$95K - $115K *

Pioneer enterprise business analysis initiatives to enhance HR and operational processes, utilizing SAP SCEIS expertise while collaborating with diverse stakeholders to streamline workflows and drive...

4 days ago

  •   5 - 7 years exp.  •   Education, Government & Non-Profit

$162K - $190K *

Empower a dynamic team in developing AI-driven software solutions while enhancing security and privacy practices. Collaborate across disciplines to innovate and refine healthcare technology in a fast...

2 days ago

  •   Less than 5 years exp.  •   Information Technology

$125K - $150K *

Drive the charge in building relationships with C-level executives, fostering sustainable partnerships, and generating revenue streams in a dynamic sales environment that demands strategic territory m...

Reposted yesterday

  •   5 - 7 years exp.  •   Enterprise Technology

$192K - $317K *

Partner with us to drive enterprise technology sales in a dynamic environment. Leverage your expertise to build strategic relationships, navigate complex sales cycles, and achieve exceptional results...

US-AnywhereRemote

1 week ago

  •   5 - 7 years exp.  •   Enterprise Technology

$100K - $120K *

Lead the charge in enhancing customer quality through cross-functional engagement, project management, and strategic problem-solving within a dynamic, high-visibility environment. Drive initiatives th...

2 weeks ago

  •   5 - 7 years exp.  •   Manufacturing & Automotive

$100K - $120K *

Join a dynamic team as a Customer Quality Engineer, engaging cross-functionally to enhance success with customers through problem-solving, project development, and effective communication in a high-im...

2 weeks ago

  •   5 - 7 years exp.  •   Manufacturing & Automotive

$115K - $135K *

Transform our IT operations by driving infrastructure projects, leading technical teams, and fostering collaboration across departments. Partner with diverse stakeholders to execute complex solutions...

3 weeks ago

  •   8 - 10 years exp.  •   Information Technology

$120K - $145K *

Drive global SEM strategy for customer acquisition and lead generation across segments. Manage budgets, campaigns, and performance analysis to ensure impactful growth while collaborating with cross-fu...

6 days ago

  •   8 - 10 years exp.  •   Enterprise Technology

$135K - $160K *

Execute reliability strategies and enhance infrastructure for high-availability systems. Partner with teams to define technical direction, improve observability, and cultivate a culture of operational...

US-AnywhereRemote

2 weeks ago

  •   8 - 10 years exp.  •   Healthcare

$140K - $170K *

Join a team that's shaping the future of reliability in healthcare. Drive operational excellence and scalability by collaborating with cross-functional teams to enhance system resilience and ensure hi...

2 weeks ago

  •   8 - 10 years exp.  •   Healthcare

$125K - $150K *

Join a team that's pivotal in driving revenue through sustainable partnerships, engaging key C-level decision makers, and owning the sales process. Develop territory strategies, generate leads, and gr...

Reposted yesterday

  •   5 - 7 years exp.  •   Enterprise Technology

$125K - $150K *

Unlock your potential by driving new business and managing key accounts with C-level executives, contributing to significant revenue growth while building sustainable partnerships and expanding your t...

US-AnywhereRemote

Reposted yesterday

  •   5 - 7 years exp.  •   Enterprise Technology

$125K - $150K *

Tackle complex enterprise sales by building sustainable partnerships with C-level executives. Own territory and sales process to drive revenue growth while managing existing customer accounts and ensu...

Reposted yesterday

  •   5 - 7 years exp.  •   Enterprise Technology

$125K - $150K *

Join our dynamic sales team to drive growth and forge strategic partnerships with C-level executives, expanding market presence and maximizing revenue across various sectors while managing your territ...

Reposted yesterday

  •   5 - 7 years exp.  •   Enterprise Technology

$70K - $130K *

Engage in innovative systems engineering for the THAAD program, translating mission objectives into design and developing software for high- and medium-fidelity simulations, while ensuring system inte...

6 days ago

  •   Less than 5 years exp.  •   Aerospace & Defense

$100K - $110K *

Transform Life Sciences application support by overseeing vendor operations and ensuring seamless integration, validation, and user service for scientific applications. Drive tech advancements while m...

1 week ago

  •   Less than 5 years exp.  •   Pharmaceuticals & Biotech

$120K - $130K *

Join a team that supports and enhances life sciences applications, focusing on Translational Sciences and Clinical Data Management. This role involves technical oversight, user support, and cross-func...

4 weeks ago

  •   Less than 5 years exp.  •   Pharmaceuticals & Biotech

$60K - $180K *

Champions the refinement and automation of storage systems, enhancing uptime and performance. Collaborate with diverse teams to troubleshoot, develop solutions, and assess vulnerability in virtual ser...

1 week ago

  •   5 - 7 years exp.  •   Information Technology

$140K - $160K *

Drive customer success through impactful support engineering, focusing on resolving technical issues, enhancing product knowledge, and collaborating across teams to ensure exceptional experiences for...

US-AnywhereRemote

Yesterday

  •   5 - 7 years exp.  •   Information Technology

$125K - $175K *

Shape the future of SaaS Cyber Solutions by driving pipeline generation and building strategic channel partnerships. Collaborate with clients and teams to enhance brand awareness and deliver exception...

3 weeks ago

  •   5 - 7 years exp.  •   Information Technology

$72K - $103K *

Lead the charge in establishing and executing robust QA strategies to ensure operational reliability of software and hardware integrations across multi-device ecosystems, while optimizing workflows an...

Reposted 2 weeks ago

  •   Less than 5 years exp.  •   Information Technology

$79K - $147K *

Tackle complex systems engineering challenges by developing and analyzing requirements, verifying system performance, and collaborating across engineering disciplines to create innovative solutions th...

2 weeks ago

  •   Less than 5 years exp.  •   Aerospace & Defense

Frequently Asked Questions (FAQ)

  • What does a Support Escalation Engineer do?question toggle

    A Support Escalation Engineer troubleshoots complex technical issues, works closely with team members, manages customer expectations, and escalates issues when necessary. They play a pivotal role in maintaining customer service levels and driving product improvement.

  • What skills are required for a Support Escalation Engineer?question toggle

    Common skills required for a Support Escalation Engineer include problem-solving abilities, excellent customer service skills, knowledge of the product or service, and strong communication skills.

  • What qualifications are needed to become a Support Escalation Engineer?question toggle

    Typically, a bachelor's degree in Computer Science, Information Systems, or a related field is required. Additionally, experience in a similar role and industry certifications may be beneficial.

  • Does Ladders have Support Escalation Engineer jobs that pay over $100k?question toggle

    Yes, Ladders specializes in high-paying jobs and features a variety of Support Escalation Engineer jobs that pay $100k and above.