Find Your Next Support Escalation Engineer Job on Ladders

Are you ready to level up your career? Explore a broad collection of lucrative Support Escalation Engineer roles that pay $100k and above, exclusively on Ladders.

What is a Support Escalation Engineer?

A Support Escalation Engineer works closely with team members, customers, and other stakeholders to troubleshoot technical issues and escalate them as needed. They play a critical role in maintaining customer satisfaction and driving product improvement.

How to Land a Support Escalation Engineer Job?

Typically, a bachelor's degree in Computer Science, Information Systems, or a related field is required. Key skills include customer service skills, detailed understanding of the product or service, communication skills, and problem-solving abilities. Browse through our job listings to find the perfect fit for you.

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$66K - $123K *

Unlock your potential by designing and configuring Epic system modules while collaborating with stakeholders to enhance workflows and troubleshoot issues in a dynamic healthcare IT environment...

4 weeks ago

  •   Less than 5 years exp.  •   Hospitals & Medical Centers

$140K - $322K *

The Customer Solution Adoption Expert will serve as an SAP Solution Architect within the Product Success team, focusing on customers utilizing SAP CX Solutions. This role involves collaborating with v...

Montreal, QCIn-Person

Reposted 2 days ago

  •   8 - 10 years exp.  •   Enterprise Technology

$85K - $116K *

Innovate cloud data architecture for healthcare by transforming legacy systems to AWS, enabling business stakeholders to efficiently access and query healthcare data. Drive modernization efforts and c...

6 days ago

  •   8 - 10 years exp.  •   Healthcare

$148K - $201K *

Lead the charge in defining and executing partner support strategies, streamlining workflows, and driving technical architecture for scalable processes across telecom and SATCOM businesses to enhance...

3 weeks ago

  •   5 - 7 years exp.  •   Telecommunications & Hardware

$120K - $243K *

Optimize your career with a leading edge-to-cloud company, delivering pre and post-sales support for enterprise networking solutions. Work with a diverse team and utilize your technical expertise to e...

Reposted 5 days ago

  •   5 - 7 years exp.  •   Telecommunications & Hardware

$110K - $130K *

Advance your career by defining and driving sales enablement strategies to empower teams in a specific product domain. Collaborate across functions to deliver compelling, actionable frameworks that en...

4 weeks ago

  •   5 - 7 years exp.  •   Enterprise Technology

$110K - $130K *

Lead the charge in enhancing sales readiness strategies, collaborating with cross-functional teams to translate product capabilities into compelling execution frameworks that drive global sales succes...

4 weeks ago

  •   5 - 7 years exp.  •   Enterprise Technology

$70K - $95K *

Drive innovation by leveraging your technical sales expertise to support pre-sales and post-sales activities. Collaborate with customers to address their technical inquiries and ensure successful inte...

Reposted 2 days ago

  •   Less than 5 years exp.  •   Telecommunications & Hardware

$90K - $120K *

Lead the charge in ServiceNow projects, transforming business needs into technical solutions while collaborating with stakeholders to enhance user engagement and drive innovation in cloud technology i...

1 week ago

  •   5 - 7 years exp.  •   Technical Services

$114K - $142K *

Join a team that's driving growth by building long-term relationships and delivering enterprise mobility solutions across diverse industries. Leverage your sales expertise to optimize client productiv...

Reposted 2 weeks ago

  •   5 - 7 years exp.  •   Enterprise Technology

$106K - $145K *

Join a team that's revolutionizing healthcare by ensuring the highest quality standards for medical devices. Collaborate with innovative minds to drive quality improvements and compliance, enhancing p...

2 weeks ago

  •   Less than 5 years exp.  •   Pharmaceuticals & Biotech

$140K - $220K *

Unlock potential by designing tailored ServiceNow solutions that address customer needs, enhance operational efficiency, and drive revenue growth. Collaborate with sales and delivery teams to deliver...

US-AnywhereRemote

3 days ago

  •   Less than 5 years exp.  •   Enterprise Technology

$140K - $220K *

Collaborate with account teams to design tailored ServiceNow solutions that meet customer objectives, enhance business outcomes, and accelerate deal closure. Engage with executives and utilize experti...

5 days ago

  •   Less than 5 years exp.  •   Enterprise Technology

$114K - $142K *

Empower our sales team by managing enterprise mobility solutions, driving growth through consultative selling. Collaborate across functions to meet client needs and optimize productivity for Fortune 5...

Reposted 2 weeks ago

  •   5 - 7 years exp.  •   Enterprise Technology

$90K - $130K *

Transform client engagements by leading project execution, enhancing satisfaction, and delivering optimal value from Salesforce solutions across multiple teams while ensuring timely milestones and qua...

3 weeks ago

  •   5 - 7 years exp.  •   Business Services

$100K - $130K *

Champion the evolution of our sales systems by integrating tools and processes to streamline pricing, quoting, and data management. Collaborate with cross-functional teams to drive scalable solutions...

2 weeks ago

  •   5 - 7 years exp.  •   Enterprise Technology

$90K - $120K *

Transform your career by leading field service projects and supporting engineers. Utilize your expertise in electrical systems, conduct advanced troubleshooting, and ensure top client satisfaction whi...

1 week ago

  •   5 - 7 years exp.  •   Energy & Utilities

$112K - $179K *

Lead the charge in ensuring advanced aviation technologies meet stringent safety standards through comprehensive testing and validation, impacting millions of travelers by enhancing system reliability...

2 weeks ago

  •   8 - 10 years exp.  •   Aerospace & Defense

$120K - $150K *

Support the enterprise sales engine as a Sales Systems Engineer, owning technical integrations and systems including CPQ, scoring models, data orchestration, and reporting infrastructure to scale oper...

2 weeks ago

  •   5 - 7 years exp.  •   Enterprise Technology

$120K - $150K *

Accelerate our sales motion by owning the technical foundation for pricing, scoring, and data orchestration, bridging Salesforce, Snowflake, and our GTM stack as you scale operations for a multi-hundr...

2 weeks ago

  •   5 - 7 years exp.  •   Enterprise Technology

$85K - $110K *

Drive day-to-day compliance with quality standards, lead cross-functional teams, and enhance production processes. Collaborate with stakeholders to maintain quality systems and resolve manufacturing i...

3 weeks ago

  •   5 - 7 years exp.  •   Manufacturing & Automotive

$85K - $90K *

Join a team that's dedicated to enhancing K-12 education by managing key accounts, driving product adoption, and ensuring client success through data insights and personalized partnerships that impact...

US-AnywhereRemote

6 days ago

  •   Less than 5 years exp.  •   Education, Government & Non-Profit

$100K - $130K *

Lead the charge in testing and evaluating complex geospatial systems, ensuring compliance and quality in a dynamic environment. Utilize advanced testing methodologies and guide engineering teams to ac...

3 weeks ago

  •   11 - 15 years exp.  •   Aerospace & Defense

$120K - $160K *

Drive solution stack development and market penetration, collaborating with OEM and AMD teams to enhance server sales through innovative strategies and effective communication across varying workloads...

3 weeks ago

  •   Less than 5 years exp.  •   Enterprise Technology

$183K - $235K *

Support the reliability of mission-critical systems by architecting and maintaining edge infrastructure, ensuring optimal performance and observability while leading a talented engineering team in a d...

5 days ago

  •   5 - 7 years exp.  •   Information Technology

Frequently Asked Questions (FAQ)

  • What does a Support Escalation Engineer do?question toggle

    A Support Escalation Engineer troubleshoots complex technical issues, works closely with team members, manages customer expectations, and escalates issues when necessary. They play a pivotal role in maintaining customer service levels and driving product improvement.

  • What skills are required for a Support Escalation Engineer?question toggle

    Common skills required for a Support Escalation Engineer include problem-solving abilities, excellent customer service skills, knowledge of the product or service, and strong communication skills.

  • What qualifications are needed to become a Support Escalation Engineer?question toggle

    Typically, a bachelor's degree in Computer Science, Information Systems, or a related field is required. Additionally, experience in a similar role and industry certifications may be beneficial.

  • Does Ladders have Support Escalation Engineer jobs that pay over $100k?question toggle

    Yes, Ladders specializes in high-paying jobs and features a variety of Support Escalation Engineer jobs that pay $100k and above.