Are you ready to level up your career? Explore a broad collection of lucrative Support Escalation Engineer roles that pay $100k and above, exclusively on Ladders.
A Support Escalation Engineer works closely with team members, customers, and other stakeholders to troubleshoot technical issues and escalate them as needed. They play a critical role in maintaining customer satisfaction and driving product improvement.
Typically, a bachelor's degree in Computer Science, Information Systems, or a related field is required. Key skills include customer service skills, detailed understanding of the product or service, communication skills, and problem-solving abilities. Browse through our job listings to find the perfect fit for you.
Account Executive - Enterprise (East Florida)
$91K - $194K *
Accelerate progress at our organization by driving new account acquisition in the small to medium enterprise market, supporting sales goals, and collaborating across teams to enhance client relationsh...
Reposted 2 weeks ago
Technical Product Support Engineer III
$96K - $132K *
Partner with us to deliver exceptional technical support, managing escalations and system installations while improving fleet performance. Engage directly with customers and collaborate across teams t...
3 weeks ago
Corporate Sales Engineer, Pre-Sales (Remote)
$75K - $115K *
Champion cutting-edge cybersecurity solutions by engaging clients, managing technical discussions, and delivering tailored presentations to showcase the unique value of our platform while collaboratin...
Reposted 1 week ago
Senior SAP SCEIS Business Analyst
$95K - $115K *
Pioneer enterprise business analysis initiatives to enhance HR and operational processes, utilizing SAP SCEIS expertise while collaborating with diverse stakeholders to streamline workflows and drive...
4 days ago
$162K - $190K *
Empower a dynamic team in developing AI-driven software solutions while enhancing security and privacy practices. Collaborate across disciplines to innovate and refine healthcare technology in a fast...
2 days ago
Enterprise Account Executive - Remote, Southeast Region USA
$125K - $150K *
Drive the charge in building relationships with C-level executives, fostering sustainable partnerships, and generating revenue streams in a dynamic sales environment that demands strategic territory m...
Reposted yesterday
$192K - $317K *
Partner with us to drive enterprise technology sales in a dynamic environment. Leverage your expertise to build strategic relationships, navigate complex sales cycles, and achieve exceptional results...
1 week ago
Senior Engineer, Customer Quality Engineering
$100K - $120K *
Lead the charge in enhancing customer quality through cross-functional engagement, project management, and strategic problem-solving within a dynamic, high-visibility environment. Drive initiatives th...
2 weeks ago
Senior Engineer, Customer Quality Engineering
$100K - $120K *
Join a dynamic team as a Customer Quality Engineer, engaging cross-functionally to enhance success with customers through problem-solving, project development, and effective communication in a high-im...
2 weeks ago
$115K - $135K *
Transform our IT operations by driving infrastructure projects, leading technical teams, and fostering collaboration across departments. Partner with diverse stakeholders to execute complex solutions...
3 weeks ago
Sr. SEM Manager - Observability & Monitoring
$120K - $145K *
Drive global SEM strategy for customer acquisition and lead generation across segments. Manage budgets, campaigns, and performance analysis to ensure impactful growth while collaborating with cross-fu...
6 days ago
Staff Site Reliability Engineer
$135K - $160K *
Execute reliability strategies and enhance infrastructure for high-availability systems. Partner with teams to define technical direction, improve observability, and cultivate a culture of operational...
2 weeks ago
Staff Site Reliability Engineer
$140K - $170K *
Join a team that's shaping the future of reliability in healthcare. Drive operational excellence and scalability by collaborating with cross-functional teams to enhance system resilience and ensure hi...
2 weeks ago
Enterprise Account Executive - Remote, Southeast Region USA
$125K - $150K *
Join a team that's pivotal in driving revenue through sustainable partnerships, engaging key C-level decision makers, and owning the sales process. Develop territory strategies, generate leads, and gr...
Reposted yesterday
Enterprise Account Executive - Remote, Southeast Region USA
$125K - $150K *
Unlock your potential by driving new business and managing key accounts with C-level executives, contributing to significant revenue growth while building sustainable partnerships and expanding your t...
Reposted yesterday
Enterprise Account Executive - Remote, Southeast Region USA
$125K - $150K *
Tackle complex enterprise sales by building sustainable partnerships with C-level executives. Own territory and sales process to drive revenue growth while managing existing customer accounts and ensu...
Reposted yesterday
Enterprise Account Executive - Remote, Southeast Region USA
$125K - $150K *
Join our dynamic sales team to drive growth and forge strategic partnerships with C-level executives, expanding market presence and maximizing revenue across various sectors while managing your territ...
Reposted yesterday
$70K - $130K *
Engage in innovative systems engineering for the THAAD program, translating mission objectives into design and developing software for high- and medium-fidelity simulations, while ensuring system inte...
6 days ago
Application Support & Development Engineer
$100K - $110K *
Transform Life Sciences application support by overseeing vendor operations and ensuring seamless integration, validation, and user service for scientific applications. Drive tech advancements while m...
1 week ago
Application Support & Development Engineer
$120K - $130K *
Join a team that supports and enhances life sciences applications, focusing on Translational Sciences and Clinical Data Management. This role involves technical oversight, user support, and cross-func...
4 weeks ago
Senior Storage Systems Engineer
$60K - $180K *
Champions the refinement and automation of storage systems, enhancing uptime and performance. Collaborate with diverse teams to troubleshoot, develop solutions, and assess vulnerability in virtual ser...
1 week ago
$140K - $160K *
Drive customer success through impactful support engineering, focusing on resolving technical issues, enhancing product knowledge, and collaborating across teams to ensure exceptional experiences for...
Yesterday
Territory Account Manager, Exposure Management (West)
$125K - $175K *
Shape the future of SaaS Cyber Solutions by driving pipeline generation and building strategic channel partnerships. Collaborate with clients and teams to enhance brand awareness and deliver exception...
3 weeks ago
$72K - $103K *
Lead the charge in establishing and executing robust QA strategies to ensure operational reliability of software and hardware integrations across multi-device ecosystems, while optimizing workflows an...
Reposted 2 weeks ago
$79K - $147K *
Tackle complex systems engineering challenges by developing and analyzing requirements, verifying system performance, and collaborating across engineering disciplines to create innovative solutions th...
2 weeks ago
What does a Support Escalation Engineer do?
A Support Escalation Engineer troubleshoots complex technical issues, works closely with team members, manages customer expectations, and escalates issues when necessary. They play a pivotal role in maintaining customer service levels and driving product improvement.
What skills are required for a Support Escalation Engineer?
Common skills required for a Support Escalation Engineer include problem-solving abilities, excellent customer service skills, knowledge of the product or service, and strong communication skills.
What qualifications are needed to become a Support Escalation Engineer?
Typically, a bachelor's degree in Computer Science, Information Systems, or a related field is required. Additionally, experience in a similar role and industry certifications may be beneficial.
Does Ladders have Support Escalation Engineer jobs that pay over $100k?
Yes, Ladders specializes in high-paying jobs and features a variety of Support Escalation Engineer jobs that pay $100k and above.