Are you ready to level up your career? Explore a broad collection of lucrative Support Escalation Engineer roles that pay $100k and above, exclusively on Ladders.
A Support Escalation Engineer works closely with team members, customers, and other stakeholders to troubleshoot technical issues and escalate them as needed. They play a critical role in maintaining customer satisfaction and driving product improvement.
Typically, a bachelor's degree in Computer Science, Information Systems, or a related field is required. Key skills include customer service skills, detailed understanding of the product or service, communication skills, and problem-solving abilities. Browse through our job listings to find the perfect fit for you.
WW SASE & Security Channel Leader
$257K - $500K+*
Shape the future of Security & SASE by leading global channel strategy, driving partner engagement, and enhancing ecosystems to ensure consistent growth and success across diverse channel types worldw...
Reposted 2 weeks ago
Technical Enablement Engineer- Palo Alto Networks
$89K - $143K *
Drive partner success by delivering expert training, consultation, and strategic support, fostering deep relationships with resellers and stakeholders to enhance technical capabilities and business gr...
5 days ago
$90K - $130K *
Join us as a Solutions Engineer to empower federal enterprise sales, facilitating technical presentations and guiding clients through complex deployments. Collaborate closely with account executives t...
2 weeks ago
$90K - $120K *
Tackle complex system integration challenges while ensuring total systems solutions align with product requirements. Collaborate across technical areas to drive innovative design, development, and val...
3 weeks ago
Account Executive - Enterprise
$90K - $130K *
Unlock potential by leading enterprise-level sales from prospecting to closing. Navigate complex negotiations with C-suite executives and technical teams, leveraging expertise in Cloud Native technolo...
3 weeks ago
Senior Technical Sales Engineer
$120K - $150K *
Transform enterprise sales by leveraging your deep IT services expertise and executive network to drive new account acquisition in the AI transformation domain, directly impacting business outcomes fo...
1 week ago
$140K - $160K *
Join our dynamic team to provide vital technical support in enterprise sales, driving complex deals and ensuring seamless technical integrations. Your expertise will help shape strategies that propel...
3 weeks ago
Technical Support Engineer III
$80K - $120K *
Shape customer engagement through advanced technical support, guiding design and product development from concept to lifecycle management, while fostering collaborative relationships and driving techn...
3 days ago
Technical Support Engineer III
$80K - $120K *
Join a team that's dedicated to providing exceptional technical support to multinational clients, enhancing product development from ideation through to end-of-life, and driving long-term relationship...
3 days ago
$97K - $165K *
Shape the future of technology as a Sr Sales Engineer, leading pre-sales efforts and technical strategies for Azure and Modern Work solutions. Foster relationships and ensure solution integrity across...
2 weeks ago
$93K - $150K *
Elevate customer satisfaction by providing expert technical support for product implementation, testing, and troubleshooting during the product lifecycle, collaborating with teams to ensure successful...
6 days ago
Site Reliability Engineer, Teamcenter, Enterprise Technology Services
$120K - $150K *
Elevate the reliability and performance of a mission-critical platform by driving DevOps automation and best practices, collaborating cross-functionally to ensure system scalability and efficiency in...
1 week ago
$130K - $137K *
Lead innovative cybersecurity solutions, collaborating with cross-functional teams to develop NSA-certified products that address complex challenges through cutting-edge technology and methodologies...
1 week ago
$90K - $120K *
Join a team that's driving client success by delivering innovative Microsoft Dynamics 365 Business Central solutions. This pivotal role blends technical expertise with business acumen to guide clients...
3 weeks ago
$90K - $130K *
Transform customer experiences by leveraging your technical sales expertise to identify, present, and deliver innovative security solutions while aligning with business objectives and driving revenue...
2 weeks ago
$90K - $120K *
Join us in driving sales success by leveraging your technical expertise to align customer needs with our innovative technology solutions, while cultivating relationships and delivering compelling pres...
2 weeks ago
$70K - $95K *
Drive customer satisfaction as a Product Support Engineer, resolving technical issues while enhancing our security and identity solutions. Collaborate with Product and R&D teams to influence product d...
1 week ago
$70K - $95K *
Accelerate progress at the intersection of engineering and business development, managing complex projects and client relationships while driving technical sales and solutions. Thrive in a dynamic env...
3 weeks ago
$70K - $100K *
Join a dynamic team to deliver innovative, end-to-end solutions for public safety, collaborating with sales and engineering to meet U.S. Federal Government needs through cutting-edge technologies and...
3 weeks ago
$132K - $220K *
Accelerate progress at a cutting-edge tech company by driving automation and efficiency. Collaborate with engineers to build robust infrastructure, enhance application processes, and contribute to sol...
1 week ago
Enablement Solutions Program Manager, Security
$119K - $275K *
Empower cross-functional teams to drive sales success through innovative enablement programs. Design and manage strategies and content that enhance the adoption of cutting-edge security solutions in a...
Reposted 4 days ago
Enablement Solutions Program Manager, Security
$119K - $275K *
Unlock the potential of HPE Networking's Security solutions by developing and managing enablement programs. Collaborate with cross-functional teams to empower sales and technical personnel, while driv...
Reposted 4 days ago
$120K - $150K *
Transform enterprise Agile delivery by orchestrating teams and managing Program Increment planning. Ensure mission-aligned capabilities across secure environments, driving integration and compliance w...
2 weeks ago
$120K - $150K *
Shape our agile initiatives by driving cross-functional collaboration and delivery governance while ensuring mission-aligned capabilities across secure environments. Lead the integration of DevSecOps...
2 weeks ago
$120K - $150K *
Join a team that's advancing geospatial intelligence through innovative systems engineering. Drive technical leadership, improve operational efficiency, and mentor engineers while collaborating with g...
1 week ago
What does a Support Escalation Engineer do?
A Support Escalation Engineer troubleshoots complex technical issues, works closely with team members, manages customer expectations, and escalates issues when necessary. They play a pivotal role in maintaining customer service levels and driving product improvement.
What skills are required for a Support Escalation Engineer?
Common skills required for a Support Escalation Engineer include problem-solving abilities, excellent customer service skills, knowledge of the product or service, and strong communication skills.
What qualifications are needed to become a Support Escalation Engineer?
Typically, a bachelor's degree in Computer Science, Information Systems, or a related field is required. Additionally, experience in a similar role and industry certifications may be beneficial.
Does Ladders have Support Escalation Engineer jobs that pay over $100k?
Yes, Ladders specializes in high-paying jobs and features a variety of Support Escalation Engineer jobs that pay $100k and above.