Find Your Next Support Escalation Engineer Job on Ladders

Are you ready to level up your career? Explore a broad collection of lucrative Support Escalation Engineer roles that pay $100k and above, exclusively on Ladders.

What is a Support Escalation Engineer?

A Support Escalation Engineer works closely with team members, customers, and other stakeholders to troubleshoot technical issues and escalate them as needed. They play a critical role in maintaining customer satisfaction and driving product improvement.

How to Land a Support Escalation Engineer Job?

Typically, a bachelor's degree in Computer Science, Information Systems, or a related field is required. Key skills include customer service skills, detailed understanding of the product or service, communication skills, and problem-solving abilities. Browse through our job listings to find the perfect fit for you.

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$196K - $327K *

Engage with diverse teams to enhance Keysight EDA solutions and drive impactful customer success through strategic management, technical expertise, and innovative workflow optimizations for hardware d...

1 week ago

  •   5 - 7 years exp.  •   Technical Services

$95K - $115K *

Unlock potential by leveraging your technical expertise to enhance our systems integration and administration efforts. Engage with cross-functional teams to optimize performance, security, and reliabi...

5 days ago

  •   Less than 5 years exp.  •   Aerospace & Defense

$95K - $115K *

Join a team that's committed to optimizing production support operations, managing cross-functional projects, and overseeing a dedicated team to enhance the efficiency of a cutting-edge semiconductor...

Reposted 1 week ago

  •   Less than 5 years exp.  •   Manufacturing & Automotive

$114K - $152K *

Help us enhance cybersecurity solutions for government agencies by delivering expert technical demonstrations, bridging complex findings to actionable insights, and building trust with diverse stakeho...

5 days ago

  •   Less than 5 years exp.  •   Technical Services

$114K - $152K *

Partner with us to drive sales success as a key technical liaison, leveraging your cybersecurity expertise to support public sector clients through impactful technical demonstrations and relationship...

US-AnywhereRemote

5 days ago

  •   Less than 5 years exp.  •   Education, Government & Non-Profit

$170K - $200K *

Join our team to shape cutting-edge technology solutions for national security. Utilize your expertise in systems engineering to lead impactful projects in the Intelligence Community, focusing on AI...

2 weeks ago

  •   11 - 15 years exp.  •   Technical Services

$105K - $165K *

Shape the future of Higher Education by engaging with diverse stakeholders to deliver tailored ITSM and EX solutions, enhancing productivity and satisfaction within institutions while managing complex...

2 weeks ago

  •   5 - 7 years exp.  •   Education, Government & Non-Profit

$105K - $165K *

Unlock new opportunities by engaging Higher Education institutions, driving productivity through tailored ITSM and EX solutions, and fostering collaborative relationships with key stakeholders to enha...

2 weeks ago

  •   5 - 7 years exp.  •   Education, Government & Non-Profit

$105K - $165K *

Lead the charge in transforming Higher Education institutions through tailored ITSM and EX solutions. Engage stakeholders, manage pipelines, and drive productivity while delivering value with advanced...

2 weeks ago

  •   5 - 7 years exp.  •   Education, Government & Non-Profit

$91K - $136K *

Join a team that's dedicated to redefining customer service in microscopy by installing, maintaining, and troubleshooting advanced electron and ion systems. Collaborate globally while delivering solut...

4 days ago

  •   5 - 7 years exp.  •   Technical Services

$91K - $136K *

Join a team that's dedicated to driving innovations in electron microscopy by providing expert installation, maintenance, and repair services, while fostering strong customer relationships and resolvi...

5 days ago

  •   5 - 7 years exp.  •   Technical Services

$90K - $110K *

Lead technical engagements in enterprise sales by running demos and guiding prospects through evaluations. Collaborate closely with sales teams and internal stakeholders to ensure customer needs are m...

Reposted yesterday

  •   Less than 5 years exp.  •   Information Technology

$100K - $120K *

Lead the charge in shaping comprehensive policies and documentation for the SRF program. Collaborate across organizations to ensure alignment with regulations, enhancing communication and fostering ef...

2 weeks ago

  •   8 - 10 years exp.  •   Aerospace & Defense

$140K - $150K *

Shape your future by developing and maintaining data classification policies, automating sensitive data governance, and engineering integrations to enhance data security and compliance across diverse...

2 weeks ago

  •   5 - 7 years exp.  •   Information Technology

$140K - $150K *

Join a team that's dedicated to developing and maintaining robust data classification policies, ensuring seamless integration and automation for sensitive data governance across diverse applications a...

2 weeks ago

  •   5 - 7 years exp.  •   Information Technology

$85K - $101K *

Support the Marine Corps in advancing mechanical and electrical systems through technical documentation, analysis, integration, and testing. Collaborate with teams to ensure quality and compliance whi...

6 days ago

  •   Less than 5 years exp.  •   Aerospace & Defense

$100K - $160K *

Analyze and develop system requirements, guiding design and integration activities. Provide technical leadership while ensuring operational continuity and technical integrity across projects. Collabor...

3 weeks ago

  •   Less than 5 years exp.  •   Aerospace & Defense

$100K - $160K *

Join a team that's focused on developing comprehensive system requirements specifications, guiding system design and implementation, and providing technical leadership to enhance operational effective...

3 weeks ago

  •   Less than 5 years exp.  •   Aerospace & Defense

$90K - $140K *

Advance your career as a Senior Network Engineer, managing complex Cisco infrastructure. Drive network optimization, security compliance, and effective customer solutions, ensuring peak performance in...

4 days ago

  •   5 - 7 years exp.  •   Telecommunications & Hardware

$120K - $145K *

Create effective outreach strategies and compelling data visualizations to enhance communication within a technical satellite program office, translating complex information for diverse audiences and...

Reposted 1 week ago

  •   15+ years exp.  •   Aerospace & Defense

$108K - $130K *

Take ownership of cybersecurity initiatives, ensure compliance with policies, and enhance network defense. Collaborate with cross-functional teams to implement robust security measures and respond to...

1 week ago

  •   8 - 10 years exp.  •   Information Technology

$216K - $256K *

Lead the charge in bridging government and engineering teams, analyzing requirements, and driving design activities to ensure technical integrity in high-stakes national security projects with full li...

5 days ago

  •   15+ years exp.  •   Aerospace & Defense

$216K - $256K *

Champion the integration of complex systems by leading multi-disciplinary teams, ensuring technical integrity in national security projects, and driving strategic engineering solutions through rigorou...

5 days ago

  •   15+ years exp.  •   Aerospace & Defense

$125K - $183K *

Elevate customer experiences as you engage in technical product presentations, align solutions with client needs, and lead product evaluations within a collaborative sales engineering team. Transform...

US-AnywhereRemote

4 weeks ago

  •   5 - 7 years exp.  •   Enterprise Technology

$95K - $144K *

Empower industries by bridging cutting-edge IoT technology with operational excellence. Collaborate across teams to drive customer success while enhancing logistics, safety, and sustainability through...

US-AnywhereRemote

2 weeks ago

  •   Less than 5 years exp.  •   Technical Services

Frequently Asked Questions (FAQ)

  • What does a Support Escalation Engineer do?question toggle

    A Support Escalation Engineer troubleshoots complex technical issues, works closely with team members, manages customer expectations, and escalates issues when necessary. They play a pivotal role in maintaining customer service levels and driving product improvement.

  • What skills are required for a Support Escalation Engineer?question toggle

    Common skills required for a Support Escalation Engineer include problem-solving abilities, excellent customer service skills, knowledge of the product or service, and strong communication skills.

  • What qualifications are needed to become a Support Escalation Engineer?question toggle

    Typically, a bachelor's degree in Computer Science, Information Systems, or a related field is required. Additionally, experience in a similar role and industry certifications may be beneficial.

  • Does Ladders have Support Escalation Engineer jobs that pay over $100k?question toggle

    Yes, Ladders specializes in high-paying jobs and features a variety of Support Escalation Engineer jobs that pay $100k and above.