Are you ready to level up your career? Explore a broad collection of lucrative Support Escalation Engineer roles that pay $100k and above, exclusively on Ladders.
A Support Escalation Engineer works closely with team members, customers, and other stakeholders to troubleshoot technical issues and escalate them as needed. They play a critical role in maintaining customer satisfaction and driving product improvement.
Typically, a bachelor's degree in Computer Science, Information Systems, or a related field is required. Key skills include customer service skills, detailed understanding of the product or service, communication skills, and problem-solving abilities. Browse through our job listings to find the perfect fit for you.
$196K - $327K *
Engage with diverse teams to enhance Keysight EDA solutions and drive impactful customer success through strategic management, technical expertise, and innovative workflow optimizations for hardware d...
1 week ago
Systems Engineer (MUST HAVE DoD TS)
$95K - $115K *
Unlock potential by leveraging your technical expertise to enhance our systems integration and administration efforts. Engage with cross-functional teams to optimize performance, security, and reliabi...
5 days ago
$95K - $115K *
Join a team that's committed to optimizing production support operations, managing cross-functional projects, and overseeing a dedicated team to enhance the efficiency of a cutting-edge semiconductor...
Reposted 1 week ago
Security Sales Engineer - SLED/Public Sector
$114K - $152K *
Help us enhance cybersecurity solutions for government agencies by delivering expert technical demonstrations, bridging complex findings to actionable insights, and building trust with diverse stakeho...
5 days ago
Security Sales Engineer - SLED/Public Sector
$114K - $152K *
Partner with us to drive sales success as a key technical liaison, leveraging your cybersecurity expertise to support public sector clients through impactful technical demonstrations and relationship...
5 days ago
$170K - $200K *
Join our team to shape cutting-edge technology solutions for national security. Utilize your expertise in systems engineering to lead impactful projects in the Intelligence Community, focusing on AI...
2 weeks ago
Account Executive - Enterprise (SLED)
$105K - $165K *
Shape the future of Higher Education by engaging with diverse stakeholders to deliver tailored ITSM and EX solutions, enhancing productivity and satisfaction within institutions while managing complex...
2 weeks ago
Account Executive - Enterprise (SLED)
$105K - $165K *
Unlock new opportunities by engaging Higher Education institutions, driving productivity through tailored ITSM and EX solutions, and fostering collaborative relationships with key stakeholders to enha...
2 weeks ago
Account Executive - Enterprise (SLED)
$105K - $165K *
Lead the charge in transforming Higher Education institutions through tailored ITSM and EX solutions. Engage stakeholders, manage pipelines, and drive productivity while delivering value with advanced...
2 weeks ago
Field Service Engineer III (TEM) Bay area
$91K - $136K *
Join a team that's dedicated to redefining customer service in microscopy by installing, maintaining, and troubleshooting advanced electron and ion systems. Collaborate globally while delivering solut...
4 days ago
Field Service Engineer III (TEM) Bay area
$91K - $136K *
Join a team that's dedicated to driving innovations in electron microscopy by providing expert installation, maintenance, and repair services, while fostering strong customer relationships and resolvi...
5 days ago
$90K - $110K *
Lead technical engagements in enterprise sales by running demos and guiding prospects through evaluations. Collaborate closely with sales teams and internal stakeholders to ensure customer needs are m...
Reposted yesterday
$100K - $120K *
Lead the charge in shaping comprehensive policies and documentation for the SRF program. Collaborate across organizations to ensure alignment with regulations, enhancing communication and fostering ef...
2 weeks ago
$140K - $150K *
Shape your future by developing and maintaining data classification policies, automating sensitive data governance, and engineering integrations to enhance data security and compliance across diverse...
2 weeks ago
$140K - $150K *
Join a team that's dedicated to developing and maintaining robust data classification policies, ensuring seamless integration and automation for sensitive data governance across diverse applications a...
2 weeks ago
Systems Engineer - PM AAA (8683)
$85K - $101K *
Support the Marine Corps in advancing mechanical and electrical systems through technical documentation, analysis, integration, and testing. Collaborate with teams to ensure quality and compliance whi...
6 days ago
$100K - $160K *
Analyze and develop system requirements, guiding design and integration activities. Provide technical leadership while ensuring operational continuity and technical integrity across projects. Collabor...
3 weeks ago
$100K - $160K *
Join a team that's focused on developing comprehensive system requirements specifications, guiding system design and implementation, and providing technical leadership to enhance operational effective...
3 weeks ago
$90K - $140K *
Advance your career as a Senior Network Engineer, managing complex Cisco infrastructure. Drive network optimization, security compliance, and effective customer solutions, ensuring peak performance in...
4 days ago
$120K - $145K *
Create effective outreach strategies and compelling data visualizations to enhance communication within a technical satellite program office, translating complex information for diverse audiences and...
Reposted 1 week ago
$108K - $130K *
Take ownership of cybersecurity initiatives, ensure compliance with policies, and enhance network defense. Collaborate with cross-functional teams to implement robust security measures and respond to...
1 week ago
Systems Engineer Skill Level 3 (SE3) - ID-526
$216K - $256K *
Lead the charge in bridging government and engineering teams, analyzing requirements, and driving design activities to ensure technical integrity in high-stakes national security projects with full li...
5 days ago
Systems Engineer Skill Level 3 (SE3) - ID-526
$216K - $256K *
Champion the integration of complex systems by leading multi-disciplinary teams, ensuring technical integrity in national security projects, and driving strategic engineering solutions through rigorou...
5 days ago
Sales Engineer, Enterprise - AZ/CO
$125K - $183K *
Elevate customer experiences as you engage in technical product presentations, align solutions with client needs, and lead product evaluations within a collaborative sales engineering team. Transform...
4 weeks ago
Sales Engineer - Mid Market - West
$95K - $144K *
Empower industries by bridging cutting-edge IoT technology with operational excellence. Collaborate across teams to drive customer success while enhancing logistics, safety, and sustainability through...
2 weeks ago
What does a Support Escalation Engineer do?
A Support Escalation Engineer troubleshoots complex technical issues, works closely with team members, manages customer expectations, and escalates issues when necessary. They play a pivotal role in maintaining customer service levels and driving product improvement.
What skills are required for a Support Escalation Engineer?
Common skills required for a Support Escalation Engineer include problem-solving abilities, excellent customer service skills, knowledge of the product or service, and strong communication skills.
What qualifications are needed to become a Support Escalation Engineer?
Typically, a bachelor's degree in Computer Science, Information Systems, or a related field is required. Additionally, experience in a similar role and industry certifications may be beneficial.
Does Ladders have Support Escalation Engineer jobs that pay over $100k?
Yes, Ladders specializes in high-paying jobs and features a variety of Support Escalation Engineer jobs that pay $100k and above.