Find Your Next Support Escalation Engineer Job on Ladders

Are you ready to level up your career? Explore a broad collection of lucrative Support Escalation Engineer roles that pay $100k and above, exclusively on Ladders.

What is a Support Escalation Engineer?

A Support Escalation Engineer works closely with team members, customers, and other stakeholders to troubleshoot technical issues and escalate them as needed. They play a critical role in maintaining customer satisfaction and driving product improvement.

How to Land a Support Escalation Engineer Job?

Typically, a bachelor's degree in Computer Science, Information Systems, or a related field is required. Key skills include customer service skills, detailed understanding of the product or service, communication skills, and problem-solving abilities. Browse through our job listings to find the perfect fit for you.

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$257K - $500K+*

Shape the future of Security & SASE by leading global channel strategy, driving partner engagement, and enhancing ecosystems to ensure consistent growth and success across diverse channel types worldw...

Reposted 2 weeks ago

  •   8 - 10 years exp.  •   Enterprise Technology

$89K - $143K *

Drive partner success by delivering expert training, consultation, and strategic support, fostering deep relationships with resellers and stakeholders to enhance technical capabilities and business gr...

5 days ago

  •   Less than 5 years exp.  •   Technical Services

$90K - $130K *

Join us as a Solutions Engineer to empower federal enterprise sales, facilitating technical presentations and guiding clients through complex deployments. Collaborate closely with account executives t...

Dhs, MDIn-Person

2 weeks ago

  •   Less than 5 years exp.  •   Aerospace & Defense

$90K - $120K *

Tackle complex system integration challenges while ensuring total systems solutions align with product requirements. Collaborate across technical areas to drive innovative design, development, and val...

3 weeks ago

  •   5 - 7 years exp.  •   Aerospace & Defense

$90K - $130K *

Unlock potential by leading enterprise-level sales from prospecting to closing. Navigate complex negotiations with C-suite executives and technical teams, leveraging expertise in Cloud Native technolo...

Toronto, ONIn-Person

3 weeks ago

  •   5 - 7 years exp.  •   Enterprise Technology

$120K - $150K *

Transform enterprise sales by leveraging your deep IT services expertise and executive network to drive new account acquisition in the AI transformation domain, directly impacting business outcomes fo...

1 week ago

  •   5 - 7 years exp.  •   Enterprise Technology

$140K - $160K *

Join our dynamic team to provide vital technical support in enterprise sales, driving complex deals and ensuring seamless technical integrations. Your expertise will help shape strategies that propel...

3 weeks ago

  •   Less than 5 years exp.  •   Enterprise Technology

$80K - $120K *

Shape customer engagement through advanced technical support, guiding design and product development from concept to lifecycle management, while fostering collaborative relationships and driving techn...

3 days ago

  •   8 - 10 years exp.  •   Technical Services

$80K - $120K *

Join a team that's dedicated to providing exceptional technical support to multinational clients, enhancing product development from ideation through to end-of-life, and driving long-term relationship...

3 days ago

  •   8 - 10 years exp.  •   Technical Services

$97K - $165K *

Shape the future of technology as a Sr Sales Engineer, leading pre-sales efforts and technical strategies for Azure and Modern Work solutions. Foster relationships and ensure solution integrity across...

US-AnywhereRemote

2 weeks ago

  •   8 - 10 years exp.  •   Enterprise Technology

$93K - $150K *

Elevate customer satisfaction by providing expert technical support for product implementation, testing, and troubleshooting during the product lifecycle, collaborating with teams to ensure successful...

6 days ago

  •   Less than 5 years exp.  •   Telecommunications & Hardware

$120K - $150K *

Elevate the reliability and performance of a mission-critical platform by driving DevOps automation and best practices, collaborating cross-functionally to ensure system scalability and efficiency in...

1 week ago

  •   Less than 5 years exp.  •   Enterprise Technology

$130K - $137K *

Lead innovative cybersecurity solutions, collaborating with cross-functional teams to develop NSA-certified products that address complex challenges through cutting-edge technology and methodologies...

1 week ago

  •   5 - 7 years exp.  •   Aerospace & Defense

$90K - $120K *

Join a team that's driving client success by delivering innovative Microsoft Dynamics 365 Business Central solutions. This pivotal role blends technical expertise with business acumen to guide clients...

3 weeks ago

  •   5 - 7 years exp.  •   Manufacturing & Automotive

$90K - $130K *

Transform customer experiences by leveraging your technical sales expertise to identify, present, and deliver innovative security solutions while aligning with business objectives and driving revenue...

US-AnywhereRemote

2 weeks ago

  •   Less than 5 years exp.  •   Technical Services

$90K - $120K *

Join us in driving sales success by leveraging your technical expertise to align customer needs with our innovative technology solutions, while cultivating relationships and delivering compelling pres...

Toronto, ONIn-Person

2 weeks ago

  •   Less than 5 years exp.  •   Technical Services

$70K - $95K *

Drive customer satisfaction as a Product Support Engineer, resolving technical issues while enhancing our security and identity solutions. Collaborate with Product and R&D teams to influence product d...

1 week ago

  •   Less than 5 years exp.  •   Enterprise Technology

$70K - $95K *

Accelerate progress at the intersection of engineering and business development, managing complex projects and client relationships while driving technical sales and solutions. Thrive in a dynamic env...

3 weeks ago

  •   Less than 5 years exp.  •   Technical Services

$70K - $100K *

Join a dynamic team to deliver innovative, end-to-end solutions for public safety, collaborating with sales and engineering to meet U.S. Federal Government needs through cutting-edge technologies and...

3 weeks ago

  •   Less than 5 years exp.  •   Telecommunications & Hardware

$132K - $220K *

Accelerate progress at a cutting-edge tech company by driving automation and efficiency. Collaborate with engineers to build robust infrastructure, enhance application processes, and contribute to sol...

1 week ago

  •   5 - 7 years exp.  •   Information Technology

$119K - $275K *

Empower cross-functional teams to drive sales success through innovative enablement programs. Design and manage strategies and content that enhance the adoption of cutting-edge security solutions in a...

Reposted 4 days ago

  •   5 - 7 years exp.  •   Information Technology

$119K - $275K *

Unlock the potential of HPE Networking's Security solutions by developing and managing enablement programs. Collaborate with cross-functional teams to empower sales and technical personnel, while driv...

Reposted 4 days ago

  •   5 - 7 years exp.  •   Information Technology

$120K - $150K *

Transform enterprise Agile delivery by orchestrating teams and managing Program Increment planning. Ensure mission-aligned capabilities across secure environments, driving integration and compliance w...

2 weeks ago

  •   11 - 15 years exp.  •   Enterprise Technology

$120K - $150K *

Shape our agile initiatives by driving cross-functional collaboration and delivery governance while ensuring mission-aligned capabilities across secure environments. Lead the integration of DevSecOps...

2 weeks ago

  •   11 - 15 years exp.  •   Aerospace & Defense

$120K - $150K *

Join a team that's advancing geospatial intelligence through innovative systems engineering. Drive technical leadership, improve operational efficiency, and mentor engineers while collaborating with g...

1 week ago

  •   15+ years exp.  •   Aerospace & Defense

Frequently Asked Questions (FAQ)

  • What does a Support Escalation Engineer do?question toggle

    A Support Escalation Engineer troubleshoots complex technical issues, works closely with team members, manages customer expectations, and escalates issues when necessary. They play a pivotal role in maintaining customer service levels and driving product improvement.

  • What skills are required for a Support Escalation Engineer?question toggle

    Common skills required for a Support Escalation Engineer include problem-solving abilities, excellent customer service skills, knowledge of the product or service, and strong communication skills.

  • What qualifications are needed to become a Support Escalation Engineer?question toggle

    Typically, a bachelor's degree in Computer Science, Information Systems, or a related field is required. Additionally, experience in a similar role and industry certifications may be beneficial.

  • Does Ladders have Support Escalation Engineer jobs that pay over $100k?question toggle

    Yes, Ladders specializes in high-paying jobs and features a variety of Support Escalation Engineer jobs that pay $100k and above.