Are you ready to level up your career? Explore a broad collection of lucrative Support Escalation Engineer roles that pay $100k and above, exclusively on Ladders.
A Support Escalation Engineer works closely with team members, customers, and other stakeholders to troubleshoot technical issues and escalate them as needed. They play a critical role in maintaining customer satisfaction and driving product improvement.
Typically, a bachelor's degree in Computer Science, Information Systems, or a related field is required. Key skills include customer service skills, detailed understanding of the product or service, communication skills, and problem-solving abilities. Browse through our job listings to find the perfect fit for you.
Prin Site Reliability Engineer - Hybrid in MN
$134K - $230K *
Join a team that's redefining the future of technology operations, leading SRE, SecOps, and TechOps initiatives. Drive innovation, mentor professionals, and ensure system reliability across digital pl...
4 weeks ago
Environmental Site Investigation & Remediation Geologist/Engineer
$80K - $110K *
Deliver expert guidance in environmental site characterization and remediation, managing projects from scoping to execution while ensuring compliance with local regulations and client objectives in va...
2 weeks ago
$70K - $95K *
Manage workplace safety initiatives by collaborating across teams, ensuring compliance with regulations, and driving system improvements through effective training, analysis, and incident investigatio...
1 week ago
$70K - $95K *
Engage with clients to identify system integration sales opportunities, develop proposals, and build strong relationships, ensuring customer satisfaction and driving company revenue growth through new...
4 days ago
$100K - $130K *
Tackle customer engagement and drive strategic solutions in undefined environments, translating complex needs into actionable strategies. Build relationships, lead discovery sessions, and empower team...
1 week ago
$70K - $95K *
Unlock potential by joining a dynamic team that enhances server and cloud infrastructure. Collaborate on complex networking solutions, driving cloud migrations and resolving escalated service requests...
4 weeks ago
$120K - $160K *
Lead the charge in enhancing product security by mitigating AI-specific threats, conducting assessments, and ensuring robust security practices across AI applications and services. Partner with cross...
4 weeks ago
$84K - $124K *
Inspire innovation in technology design and research, contributing to the development of cutting-edge products by analyzing systems, writing specifications, and protecting intellectual property while...
3 weeks ago
$100K - $130K *
Drive analytics excellence by developing dbt models and Tableau dashboards that empower business leaders. You'll bridge technical data solutions with business needs, fostering collaboration and innova...
1 week ago
$100K - $130K *
Lead a specialized security engineering team to secure patient data in a hybrid-cloud healthcare environment. Develop strategies, manage firewalls, and ensure robust security protocols for critical cl...
3 weeks ago
Product System Test Engineer, Wireless Technologies & Ecosystems
$100K - $130K *
Elevate your career as a QA/Test Engineer in the Telephony field. Collaborate with experts, design and execute tests, and ensure top-notch quality for groundbreaking connectivity features in a highly...
3 weeks ago
Large Enterprise Accounts Manager - Networking
$227K - $455K *
Build strategic account plans to drive sales growth, manage high-value client relationships, and leverage market insights to enhance revenue streams across large enterprise accounts in a dynamic and r...
Reposted 1 week ago
Engineer - Reliability Engineering & Enablement
$75K - $135K *
Transform backend systems by delivering scalable services and integrations. Collaborate with the Reliability Engineering team to ensure platform stability and enhance software components while driving...
3 weeks ago
Senior Mobility Endpoint Support Engineer
$90K - $120K *
Lead the charge in optimizing and supporting enterprise mobility solutions, ensuring secure operations and reliable performance of mobile devices across the organization while collaborating with diver...
1 week ago
$120K - $150K *
Accelerate progress at the forefront of blockchain security by identifying vulnerabilities, designing innovative tools, and collaborating with engineering teams to fortify the Tempo protocol against e...
Reposted 5 days ago
Operations Engineer, GES NA Ops Engineering
$76K - $114K *
Redefine the future of logistics by solving complex engineering challenges in sortation and transportation systems. Lead high-impact projects, innovate solutions, and travel regionally to enhance oper...
Reposted 1 week ago
$103K - $123K *
Engage with potential customers to drive sales and facilitate their journey. You will focus on uncovering client needs, providing tailored solutions, and managing a dynamic sales funnel to achieve and...
1 week ago
$120K - $150K *
Empower innovation by designing and developing comprehensive test measurement systems. Lead cross-functional teams to ensure product verification and validation while adhering to safety standards and...
2 weeks ago
Operations Engineer, GES NA Ops Engineering
$76K - $114K *
Drive the lifecycle of complex projects in material handling systems, ensuring timely delivery and seamless collaboration with internal and external stakeholders. A key role in optimizing distribution...
2 days ago
$100K - $130K *
Empower innovation by leading systems engineering for complex space systems, ensuring high-quality lifecycle execution and integration through disciplined practices and model-based approaches, driving...
4 days ago
$80K - $130K *
Join a team that's dedicated to building innovative software solutions for critical defense systems. You’ll enhance diverse applications, leverage cutting-edge technology stacks, and support vital mis...
1 week ago
$80K - $130K *
Join our dynamic team, developing cutting-edge software solutions for mission-critical systems, focusing on performance optimization within a collaborative, fast-paced environment that span multiple m...
1 week ago
$177K - $330K *
Unlock potential by engaging enterprise customers with innovative data resilience solutions. Leverage your technical expertise and executive presence to drive impactful outcomes in hybrid, multi-cloud...
1 week ago
$100K - $130K *
Join a team that's focused on platform reliability and operational excellence. Drive the execution of a strategic roadmap while leading a team of skilled professionals to ensure platform performance...
6 days ago
Software Engineer - Senior (contingent 045)
$100K - $130K *
Transform biometric systems by developing robust software solutions for collection, matching, and management, ensuring security and compliance for military and government applications while collaborat...
Yesterday
What does a Support Escalation Engineer do?
A Support Escalation Engineer troubleshoots complex technical issues, works closely with team members, manages customer expectations, and escalates issues when necessary. They play a pivotal role in maintaining customer service levels and driving product improvement.
What skills are required for a Support Escalation Engineer?
Common skills required for a Support Escalation Engineer include problem-solving abilities, excellent customer service skills, knowledge of the product or service, and strong communication skills.
What qualifications are needed to become a Support Escalation Engineer?
Typically, a bachelor's degree in Computer Science, Information Systems, or a related field is required. Additionally, experience in a similar role and industry certifications may be beneficial.
Does Ladders have Support Escalation Engineer jobs that pay over $100k?
Yes, Ladders specializes in high-paying jobs and features a variety of Support Escalation Engineer jobs that pay $100k and above.