Find Your Next Support Escalation Engineer Job on Ladders

Are you ready to level up your career? Explore a broad collection of lucrative Support Escalation Engineer roles that pay $100k and above, exclusively on Ladders.

What is a Support Escalation Engineer?

A Support Escalation Engineer works closely with team members, customers, and other stakeholders to troubleshoot technical issues and escalate them as needed. They play a critical role in maintaining customer satisfaction and driving product improvement.

How to Land a Support Escalation Engineer Job?

Typically, a bachelor's degree in Computer Science, Information Systems, or a related field is required. Key skills include customer service skills, detailed understanding of the product or service, communication skills, and problem-solving abilities. Browse through our job listings to find the perfect fit for you.

Remote
caret down
Compensation
caret down
Position Level
caret down
Time Posted
caret down
Industries
caret down
Locations
caret down
More
1
caret down

$134K - $230K *

Join a team that's redefining the future of technology operations, leading SRE, SecOps, and TechOps initiatives. Drive innovation, mentor professionals, and ensure system reliability across digital pl...

4 weeks ago

  •   11 - 15 years exp.  •   Information Technology

$80K - $110K *

Deliver expert guidance in environmental site characterization and remediation, managing projects from scoping to execution while ensuring compliance with local regulations and client objectives in va...

2 weeks ago

  •   8 - 10 years exp.  •   Technical Services

$70K - $95K *

Manage workplace safety initiatives by collaborating across teams, ensuring compliance with regulations, and driving system improvements through effective training, analysis, and incident investigatio...

1 week ago

  •   Less than 5 years exp.  •   Manufacturing & Automotive

$70K - $95K *

Engage with clients to identify system integration sales opportunities, develop proposals, and build strong relationships, ensuring customer satisfaction and driving company revenue growth through new...

4 days ago

  •   Less than 5 years exp.  •   Technical Services

$100K - $130K *

Tackle customer engagement and drive strategic solutions in undefined environments, translating complex needs into actionable strategies. Build relationships, lead discovery sessions, and empower team...

1 week ago

  •   8 - 10 years exp.  •   Business Services

$70K - $95K *

Unlock potential by joining a dynamic team that enhances server and cloud infrastructure. Collaborate on complex networking solutions, driving cloud migrations and resolving escalated service requests...

4 weeks ago

  •   Less than 5 years exp.  •   Information Technology

$120K - $160K *

Lead the charge in enhancing product security by mitigating AI-specific threats, conducting assessments, and ensuring robust security practices across AI applications and services. Partner with cross...

4 weeks ago

  •   8 - 10 years exp.  •   Information Technology

$84K - $124K *

Inspire innovation in technology design and research, contributing to the development of cutting-edge products by analyzing systems, writing specifications, and protecting intellectual property while...

3 weeks ago

  •   Less than 5 years exp.  •   Technical Services

$100K - $130K *

Drive analytics excellence by developing dbt models and Tableau dashboards that empower business leaders. You'll bridge technical data solutions with business needs, fostering collaboration and innova...

1 week ago

  •   5 - 7 years exp.  •   Enterprise Technology

$100K - $130K *

Lead a specialized security engineering team to secure patient data in a hybrid-cloud healthcare environment. Develop strategies, manage firewalls, and ensure robust security protocols for critical cl...

3 weeks ago

  •   5 - 7 years exp.  •   Healthcare

$100K - $130K *

Elevate your career as a QA/Test Engineer in the Telephony field. Collaborate with experts, design and execute tests, and ensure top-notch quality for groundbreaking connectivity features in a highly...

3 weeks ago

  •   Less than 5 years exp.  •   Telecommunications & Hardware

$227K - $455K *

Build strategic account plans to drive sales growth, manage high-value client relationships, and leverage market insights to enhance revenue streams across large enterprise accounts in a dynamic and r...

Mississauga, ONIn-Person

Reposted 1 week ago

  •   5 - 7 years exp.  •   Enterprise Technology

$75K - $135K *

Transform backend systems by delivering scalable services and integrations. Collaborate with the Reliability Engineering team to ensure platform stability and enhance software components while driving...

3 weeks ago

  •   Less than 5 years exp.  •   Information Technology

$90K - $120K *

Lead the charge in optimizing and supporting enterprise mobility solutions, ensuring secure operations and reliable performance of mobile devices across the organization while collaborating with diver...

1 week ago

  •   5 - 7 years exp.  •   Information Technology

$120K - $150K *

Accelerate progress at the forefront of blockchain security by identifying vulnerabilities, designing innovative tools, and collaborating with engineering teams to fortify the Tempo protocol against e...

US-AnywhereRemote

Reposted 5 days ago

  •   Less than 5 years exp.  •   Information Technology

$76K - $114K *

Redefine the future of logistics by solving complex engineering challenges in sortation and transportation systems. Lead high-impact projects, innovate solutions, and travel regionally to enhance oper...

Reposted 1 week ago

  •   Less than 5 years exp.  •   Manufacturing & Automotive

$103K - $123K *

Engage with potential customers to drive sales and facilitate their journey. You will focus on uncovering client needs, providing tailored solutions, and managing a dynamic sales funnel to achieve and...

US-AnywhereRemote

1 week ago

  •   Less than 5 years exp.  •   Information Technology

$120K - $150K *

Empower innovation by designing and developing comprehensive test measurement systems. Lead cross-functional teams to ensure product verification and validation while adhering to safety standards and...

2 weeks ago

  •   5 - 7 years exp.  •   Healthcare

$76K - $114K *

Drive the lifecycle of complex projects in material handling systems, ensuring timely delivery and seamless collaboration with internal and external stakeholders. A key role in optimizing distribution...

2 days ago

  •   Less than 5 years exp.  •   Transportation

$100K - $130K *

Empower innovation by leading systems engineering for complex space systems, ensuring high-quality lifecycle execution and integration through disciplined practices and model-based approaches, driving...

4 days ago

  •   15+ years exp.  •   Aerospace & Defense

$80K - $130K *

Join a team that's dedicated to building innovative software solutions for critical defense systems. You’ll enhance diverse applications, leverage cutting-edge technology stacks, and support vital mis...

1 week ago

  •   Less than 5 years exp.  •   Aerospace & Defense

$80K - $130K *

Join our dynamic team, developing cutting-edge software solutions for mission-critical systems, focusing on performance optimization within a collaborative, fast-paced environment that span multiple m...

1 week ago

  •   Less than 5 years exp.  •   Aerospace & Defense

$177K - $330K *

Unlock potential by engaging enterprise customers with innovative data resilience solutions. Leverage your technical expertise and executive presence to drive impactful outcomes in hybrid, multi-cloud...

Toronto, ONIn-Person

1 week ago

  •   8 - 10 years exp.  •   Information Technology

$100K - $130K *

Join a team that's focused on platform reliability and operational excellence. Drive the execution of a strategic roadmap while leading a team of skilled professionals to ensure platform performance...

6 days ago

  •   Less than 5 years exp.  •   Information Technology

$100K - $130K *

Transform biometric systems by developing robust software solutions for collection, matching, and management, ensuring security and compliance for military and government applications while collaborat...

Yesterday

  •   5 - 7 years exp.  •   Aerospace & Defense

Frequently Asked Questions (FAQ)

  • What does a Support Escalation Engineer do?question toggle

    A Support Escalation Engineer troubleshoots complex technical issues, works closely with team members, manages customer expectations, and escalates issues when necessary. They play a pivotal role in maintaining customer service levels and driving product improvement.

  • What skills are required for a Support Escalation Engineer?question toggle

    Common skills required for a Support Escalation Engineer include problem-solving abilities, excellent customer service skills, knowledge of the product or service, and strong communication skills.

  • What qualifications are needed to become a Support Escalation Engineer?question toggle

    Typically, a bachelor's degree in Computer Science, Information Systems, or a related field is required. Additionally, experience in a similar role and industry certifications may be beneficial.

  • Does Ladders have Support Escalation Engineer jobs that pay over $100k?question toggle

    Yes, Ladders specializes in high-paying jobs and features a variety of Support Escalation Engineer jobs that pay $100k and above.