Are you ready to level up your career? Explore a broad collection of lucrative Support Escalation Engineer roles that pay $100k and above, exclusively on Ladders.
A Support Escalation Engineer works closely with team members, customers, and other stakeholders to troubleshoot technical issues and escalate them as needed. They play a critical role in maintaining customer satisfaction and driving product improvement.
Typically, a bachelor's degree in Computer Science, Information Systems, or a related field is required. Key skills include customer service skills, detailed understanding of the product or service, communication skills, and problem-solving abilities. Browse through our job listings to find the perfect fit for you.
Systems Integration Engineer / Ground Architecture SEIT
$135K - $195K *
Drive innovation in systems integration to enable advanced missile tracking capabilities. Collaborate with multidisciplinary teams to define architecture, manage requirements, and ensure successful de...
6 days ago
SITEC - TAK Engineer - Camp H.M. Smith, HI
$112K - $179K *
Drive operational excellence by providing critical support as a Systems Engineer for the Special Operations Command, ensuring robust IT services and infrastructure management for global deployed force...
Reposted 3 weeks ago
$90K - $120K *
Deliver exceptional results by leading enterprise sales cycles and engaging directly with technical leaders. Collaborate with executives and engineering teams to drive new business and create impactfu...
1 week ago
Community Engagement Lead, East
$165K - $195K *
Lead the charge in shaping community engagement strategies that enhance civic dialogue and stakeholder trust during Peregrine's technology deployments across the nation, ensuring credible and supporti...
3 weeks ago
Community Engagement Lead, East
$165K - $195K *
Champion community engagement by developing strategic partnerships, enhancing public understanding, and navigating civic processes for successful technology deployment across diverse local governments...
3 weeks ago
$165K - $180K *
Lead the charge in executing a complex Navy program, ensuring operational success through expert collaboration across technical, staffing, and customer domains while guiding a dynamic team to drive im...
1 week ago
$125K - $135K *
Elevate client experiences through expert solutions engineering, collaborating with sales teams and product leaders to drive growth and alignment. Ensure impactful presentations, build credibility, an...
2 days ago
Tier III Network Engineer - Senior (Government)
$89K - $207K *
Oversee and enhance the 24x7 Network Operations Center, providing Tier 3 troubleshooting and support for complex network systems and ensuring optimal performance across a range of communications servi...
4 weeks ago
Senior Solutions Engineer, Southeast
$125K - $150K *
Champion the technical sales process across the Southeast, driving enterprise solutions while building trusted advisor relationships and delivering tailored security presentations to high-level stakeh...
3 weeks ago
Systems Engineer - Integration & Test
$69K - $141K *
Lead the integration and testing of complex software systems in an Agile environment, collaborating with cross-functional teams to ensure quality and compliance. Drive improvements in testing workflow...
Reposted 4 weeks ago
Systems Engineer - Integration & Test
$69K - $141K *
Lead the charge in software integration and testing, ensuring operational readiness within Agile environments. Collaborate with cross-functional teams to execute system-level test procedures, enhance...
Reposted 4 weeks ago
$118K - $219K *
Drive seamless integration and verification of advanced systems across multiple programs. Collaborate with cross-functional teams to ensure technical integrity and successful project delivery while ad...
Today
$95K - $115K *
Drive the evolution of a complex network infrastructure, focusing on design and support for multi-enclave environments while resolving advanced networking issues. Leverage your expertise to improve IT...
5 days ago
$104K - $194K *
Unlock potential by ensuring the safety and compliance of advanced fighter aircraft through rigorous airworthiness engineering, certification processes, and collaborative support across various teams...
5 days ago
$104K - $194K *
Partner with us to coordinate complex project integrations within the Flight Test Instrumentation team, ensuring effective execution of multiple Aeronautics programs and alignment across project sched...
Reposted 5 days ago
$104K - $194K *
Lead the charge in engineering excellence by guiding a diverse team on the MH-60 Naval Helicopter Program, ensuring system designs meet rigorous standards and facilitating key program reviews with a c...
5 days ago
$104K - $194K *
Build the future of advanced communications by translating mission needs into robust systems architecture and requirements, guiding hardware development, and leading technical teams to innovate and ma...
5 days ago
$118K - $219K *
Launch your career with innovative systems engineering solutions that integrate technical planning, risk analysis, and system verification while collaborating with cross-functional teams to meet compl...
6 days ago
$118K - $219K *
Partner with us to develop and verify system-level requirements for cutting-edge hypersonic programs. Collaborate across teams to ensure successful design, integration, and compliance on critical engi...
6 days ago
$118K - $219K *
Grow your expertise by supporting the full lifecycle of hypersonic systems engineering, from requirement decomposition to verification, in a collaborative environment focused on innovative defense sol...
6 days ago
$104K - $194K *
Transform the future by developing innovative solutions for an iconic fighter aircraft program. Collaborate in a dynamic environment, leveraging your technical expertise to drive mission critical outc...
1 week ago
$104K - $194K *
Join us to drive technical test strategy and execution within the F-35 Tactical Weapons Team, ensuring the integration of complex systems through comprehensive planning, execution, and collaborative c...
1 week ago
$118K - $219K *
Shape the future of strategic defense by leading systems engineering efforts, overseeing complex reentry body programs, and driving collaboration across disciplines to deliver innovative solutions to...
1 week ago
$104K - $194K *
Drive success in system integration for satellite communications, collaborating across engineering disciplines to deliver solutions that meet customer needs while managing risks and enhancing Agile pr...
1 week ago
$104K - $194K *
Join a team that pioneers advanced radar systems, leading integration and testing efforts for multi-mission air defense programs, ensuring robust performance and compliance with mission requirements a...
1 week ago
What does a Support Escalation Engineer do?
A Support Escalation Engineer troubleshoots complex technical issues, works closely with team members, manages customer expectations, and escalates issues when necessary. They play a pivotal role in maintaining customer service levels and driving product improvement.
What skills are required for a Support Escalation Engineer?
Common skills required for a Support Escalation Engineer include problem-solving abilities, excellent customer service skills, knowledge of the product or service, and strong communication skills.
What qualifications are needed to become a Support Escalation Engineer?
Typically, a bachelor's degree in Computer Science, Information Systems, or a related field is required. Additionally, experience in a similar role and industry certifications may be beneficial.
Does Ladders have Support Escalation Engineer jobs that pay over $100k?
Yes, Ladders specializes in high-paying jobs and features a variety of Support Escalation Engineer jobs that pay $100k and above.