Are you ready to level up your career? Explore a broad collection of lucrative Support Escalation Engineer roles that pay $100k and above, exclusively on Ladders.
A Support Escalation Engineer works closely with team members, customers, and other stakeholders to troubleshoot technical issues and escalate them as needed. They play a critical role in maintaining customer satisfaction and driving product improvement.
Typically, a bachelor's degree in Computer Science, Information Systems, or a related field is required. Key skills include customer service skills, detailed understanding of the product or service, communication skills, and problem-solving abilities. Browse through our job listings to find the perfect fit for you.
$95K - $115K *
Take ownership of customer needs by designing and implementing innovative satellite communication solutions, collaborating across departments to enhance service quality and support enterprise-level pr...
Reposted 3 weeks ago
$90K - $110K *
Elevate your career as you partner with teams to design innovative satellite solutions. Interface directly with customers, ensure quality implementations, and thrive in a dynamic environment that fost...
Reposted 3 weeks ago
$95K - $115K *
Shape the future of semiconductor technology by developing key FFKM performance data. Collaborate across teams to bridge polymer science with application needs, enabling innovative product strategies...
3 weeks ago
$72K - $130K *
Partner with us to optimize oncology-focused Epic solutions, enhance clinical workflows, and improve patient care through collaboration with multidisciplinary teams in a flexible, remote environment...
6 days ago
$72K - $130K *
Innovate oncology solutions by collaborating with healthcare teams to enhance Epic systems, optimize workflows, and improve patient care. Drive impactful projects that leverage technical expertise and...
2 weeks ago
$95K - $115K *
Contribute to the innovation of systems by enhancing applications to optimize data collection, analysis, and reporting. Work collaboratively within a talented team to improve operational efficiency th...
2 weeks ago
$90K - $110K *
Transform data solutions as a key member of our programming team, enhancing system effectiveness and driving innovations for Navy projects while collaborating in a fully telework environment...
2 weeks ago
Systems Engineer SME (wireless / CSfC)
$105K - $195K *
Lead the charge in developing cutting-edge solutions for national security by leveraging advanced systems engineering skills and expertise while collaborating closely with key stakeholders to enhance...
6 days ago
$85K - $100K *
Advance the future of system health by analyzing and optimizing equipment performance and reliability. Collaborate with interdisciplinary teams to implement data-driven strategies that extend asset lo...
1 week ago
Senior Principal Engineering Technologist (Electrical Engineering)
$199K - $258K *
Elevate product development by leading electrical architecture and strategies for next-gen laptop platforms, mentoring engineers, and driving innovative solutions to complex challenges within a dynami...
Reposted 1 month ago
Account Executive - Employer Services
$100K - $120K *
Join a team that inspires business growth by driving strategic sales initiatives and fostering deep client relationships. Leverage innovative solutions to meet diverse employer needs while maximizing...
2 weeks ago
$220K - $257K *
Accelerate results by leading technical support for channel partners, enhancing their business capabilities through tailored solutions, demonstrations, and training while driving strategic growth init...
1 week ago
Senior Technical Success Manager
$120K - $145K *
Champion the success of enterprise clients by architecting security strategies, driving adoption, and guiding transformative change in DevSecOps. Engage with stakeholders to unlock business value and...
6 days ago
Senior Technical Success Manager
$120K - $145K *
Drive enterprise success by architecting security strategies for Fortune 100 companies, ensuring software adoption and transforming development lifecycles with deep customer engagement and data-driven...
2 weeks ago
Senior Technical Success Manager
$125K - $150K *
Empower top-tier enterprise customers by architecting secure development practices and guiding complex DevSecOps transformations. Serve as a trusted advisor to drive adoption, retention, and measurabl...
2 weeks ago
$135K - $160K *
Accelerate your career as a key expert in SAP S/4 EPPM, driving project performance through strategic design and real-time analytics. Join a dynamic team committed to optimizing financial controls and...
1 week ago
$88K - $105K *
Join a team that's committed to providing expert technical support, driving product improvements, and ensuring seamless transitions from design to service while collaborating with cross-functional tea...
3 weeks ago
$110K - $130K *
Join a dynamic team to advance semiconductor ATE solutions, collaborating with R&D and customers. Your expertise in test engineering and software skills will guide innovative development in a fast-pac...
Reposted 3 weeks ago
Software Integration Engineer Skill Level 3 (SIE3) - 515
$186K - $220K *
Unlock potential by overseeing platform reliability and performance in a secure cloud environment. Take ownership of Kubernetes clusters, ensuring scalability, security compliance, and operational sup...
2 weeks ago
Solution Engineer (Integration Engineer)
$88K - $105K *
Advance your career by configuring and implementing solutions for clients, leveraging strong technical skills and a client-focused approach. Engage in multiple projects to ensure seamless deployment a...
5 days ago
Senior Technical Services Analyst
$110K *
Join a dynamic team as a Senior Technical Services Analyst, leveraging your data expertise to deliver complex data migration projects for diverse clients. Drive efficiency through automation and desig...
5 days ago
$90K - $130K *
Shape the future of defense technology by spearheading systems engineering within acquisition programs, ensuring technical excellence and alignment of cross-functional teams for mission-critical succe...
1 week ago
Systems Integration Engineer / Ground Architecture SEIT
$135K - $195K *
Drive innovation in systems integration to enable advanced missile tracking capabilities. Collaborate with multidisciplinary teams to define architecture, manage requirements, and ensure successful de...
6 days ago
SITEC - TAK Engineer - Camp H.M. Smith, HI
$112K - $179K *
Drive operational excellence by providing critical support as a Systems Engineer for the Special Operations Command, ensuring robust IT services and infrastructure management for global deployed force...
Reposted 3 weeks ago
$90K - $120K *
Deliver exceptional results by leading enterprise sales cycles and engaging directly with technical leaders. Collaborate with executives and engineering teams to drive new business and create impactfu...
1 week ago
What does a Support Escalation Engineer do?
A Support Escalation Engineer troubleshoots complex technical issues, works closely with team members, manages customer expectations, and escalates issues when necessary. They play a pivotal role in maintaining customer service levels and driving product improvement.
What skills are required for a Support Escalation Engineer?
Common skills required for a Support Escalation Engineer include problem-solving abilities, excellent customer service skills, knowledge of the product or service, and strong communication skills.
What qualifications are needed to become a Support Escalation Engineer?
Typically, a bachelor's degree in Computer Science, Information Systems, or a related field is required. Additionally, experience in a similar role and industry certifications may be beneficial.
Does Ladders have Support Escalation Engineer jobs that pay over $100k?
Yes, Ladders specializes in high-paying jobs and features a variety of Support Escalation Engineer jobs that pay $100k and above.