Are you ready to level up your career? Explore a broad collection of lucrative Support Escalation Engineer roles that pay $100k and above, exclusively on Ladders.
A Support Escalation Engineer works closely with team members, customers, and other stakeholders to troubleshoot technical issues and escalate them as needed. They play a critical role in maintaining customer satisfaction and driving product improvement.
Typically, a bachelor's degree in Computer Science, Information Systems, or a related field is required. Key skills include customer service skills, detailed understanding of the product or service, communication skills, and problem-solving abilities. Browse through our job listings to find the perfect fit for you.
$90K - $130K *
Elevate your sales career by owning the full cycle in a high-impact B2B SaaS role, engaging with technical buyers, and influencing product strategies while contributing to company growth and your own...
Reposted 1 week ago
WAN Design & Engineering Support Senior
$85K - $110K *
Join a talented team to design, configure, and optimize enterprise WAN architecture, ensuring top-notch network performance and security through comprehensive analysis and support across diverse envir...
1 week ago
Sr. Specialist, Marketing Technology
$94K - $124K *
Join a team that's redefining marketing technology with strategic insight and technical expertise. Leverage your skills in Adobe Experience Cloud to connect marketing efforts with measurable results w...
2 weeks ago
ITSM Systems Engineer - Mobility
$100K - $130K *
Innovate secure mobile solutions as a subject matter expert in Unified Endpoint Management, supporting 20,000 users. Drive macOS advancements, ensure compliance, and troubleshoot complex mobility issu...
4 weeks ago
$90K - $120K *
Empower future mobility by leading advanced emissions calibration for ICE, HEV, and PHEV systems. Balance regulatory compliance with vehicle performance while bridging virtual simulations and physical...
6 days ago
$80K - $120K *
Help us strengthen cyber defenses and consult with clients on security strategies. As a key team member, you'll drive compliance initiatives, conduct assessments, and lead projects to ensure robust cy...
1 week ago
$108K - $172K *
Transform the future of enterprise storage by developing high-quality device drivers and utilities. Collaborate with cross-functional teams to ensure seamless integration and optimal performance in pr...
2 weeks ago
$100K - $130K *
Join a team that's pushing the boundaries of WiFi technology, contributing to the design, engineering, and operational excellence of a nationwide hotspot network, collaborating across functional teams...
3 weeks ago
$73K - $136K *
Drive technical excellence by mentoring teams, solving complex issues, and leading vehicle diagnostics to enhance quality across the Americas region. Collaborate with diverse stakeholders to ensure op...
3 weeks ago
$90K - $130K *
Lead the charge in delivering compelling product demos and proofs of concept, streamlining technical communication, and collaborating with sales teams to address complex customer requirements with inn...
4 days ago
$90K - $130K *
Join and advance our Sales Engineering team by delivering impactful product demos, managing proof of concepts, and driving technical excellence to meet customer needs while collaborating with sales an...
3 weeks ago
$90K - $130K *
Transform data operations by leading the support for a modern data platform. Drive improvements, ensure data quality, and mentor junior team members, collaborating across departments to maintain high...
Today
Security Software Engineer, Enterprise Technology Services
$120K - $150K *
Drive advancements in security practices while testing and securing the software development life cycle and hardware ecosystem, collaborating in a fast-paced team to fortify platforms against emerging...
2 weeks ago
Sr. Customer Success Manager IV, Enterprise
$135K - $172K *
Drive strategic relationships with key customers, enhancing adoption, engagement, and value realization through expert guidance. Lead initiatives to mitigate risks and support growth, while mentoring...
3 weeks ago
$117K - $234K *
Lead the charge in designing advanced chiller systems, optimizing HVAC solutions. Collaborate with engineering and marketing teams to ensure product reliability and performance while transitioning tec...
Reposted 3 days ago
Software Development Engineer - Security, Enterprise Technology Services
$120K - $150K *
Partner with us to enhance security services on Apple hardware. Help design, implement, and support server-side solutions critical to customer safety. Join a dynamic team focused on scalable applicati...
2 days ago
Device Engineer (eInfochips Inc)
$80K - $98K *
Join a dynamic team to drive development and verification of avionics flight management systems, transforming requirements into actionable software solutions while enhancing processes to meet industry...
1 week ago
Endpoint Security Solution (ESS) Administrator - Active Secret Clearance
$122K - $130K *
Drive the security of information assets by managing Endpoint Security Solutions, ensuring compliance, implementing upgrades, and collaborating with cybersecurity teams to enhance operational readines...
Yesterday
Enterprise Architect, Public Sector, SLED
$161K - $378K *
Join a team that's driving innovative AI solutions for the Public Sector, enhancing customer experiences and transforming local government technology infrastructure through strategic relationship buil...
Reposted today
Enterprise Architect, Public Sector, SLED
$161K - $378K *
Join our dynamic team as you lead AI transformation initiatives for public sector clients. You'll architect innovative IT solutions, drive strategic customer engagement, and collaborate across teams t...
Reposted today
Enterprise Architect, Public Sector, SLED
$161K - $378K *
Elevate your career by architecting cutting-edge IT solutions that drive AI transformation in the public sector. Collaborate cross-functionally to deliver strategic value while enhancing customer rela...
Reposted today
Technical Account Manager, Okta Enterprise
$128K - $176K *
Optimize your career by becoming a trusted technical advisor, guiding enterprise organizations in deploying Workforce Identity Solutions. Engage with customers strategically to enhance their identity...
6 days ago
Senior Account Executive - SLED (Washington/Oregon)
$120K - $150K *
Grow your career with a dynamic sales team driving new opportunities and partnerships. Target C-level relationships and leverage your extensive experience to manage complex sales processes and exceed...
6 days ago
Technical Account Manager, Okta Enterprise
$143K - $197K *
Join a team that's driving customer success in Workforce Identity Solutions. As a trusted technical advisor, you'll partner with enterprise clients, leveraging your expertise to facilitate growth and...
6 days ago
Technical Account Manager, Okta Enterprise
$128K - $176K *
Empower enterprise organizations by serving as a trusted technical advisor, optimizing Workforce Identity solutions that enhance security and drive customer success through strategic engagement and in...
6 days ago
What does a Support Escalation Engineer do?
A Support Escalation Engineer troubleshoots complex technical issues, works closely with team members, manages customer expectations, and escalates issues when necessary. They play a pivotal role in maintaining customer service levels and driving product improvement.
What skills are required for a Support Escalation Engineer?
Common skills required for a Support Escalation Engineer include problem-solving abilities, excellent customer service skills, knowledge of the product or service, and strong communication skills.
What qualifications are needed to become a Support Escalation Engineer?
Typically, a bachelor's degree in Computer Science, Information Systems, or a related field is required. Additionally, experience in a similar role and industry certifications may be beneficial.
Does Ladders have Support Escalation Engineer jobs that pay over $100k?
Yes, Ladders specializes in high-paying jobs and features a variety of Support Escalation Engineer jobs that pay $100k and above.