Support Escalation Engineer Jobs

Support Escalation Engineers solve complex technical problems that frontline support teams cannot resolve on their own. They investigate high-impact incidents, identify root causes, coordinate with engineering and product teams, and help restore service while keeping customers informed. Explore vetted Support Escalation Engineer opportunities on Ladders, including roles paying $100,000 or more.

What Does a Support Escalation Engineer Do?

These specialists take ownership of advanced customer issues across software, cloud platforms, networks, and enterprise products. Typical work includes reproducing defects, analyzing logs and system behavior, developing workarounds, documenting findings, and escalating verified bugs to development teams. They may also support incident response, track resolution progress, and share technical updates with customers and internal stakeholders.

Skills and Qualifications

Employers commonly seek strong troubleshooting and analytical skills, clear written and verbal communication, and experience supporting complex technical products. Depending on the role, useful qualifications may include knowledge of operating systems, networking, databases, APIs, cloud services, scripting, or observability tools. The ability to manage priorities calmly and collaborate across support, engineering, and product teams is essential.

Career Outlook and Compensation

Support Escalation Engineers can grow into senior support, technical account management, site reliability, solutions engineering, or support leadership roles. Compensation varies by employer, location, experience, and technical specialization. Ladders focuses on vetted professional opportunities with salaries of $100,000 or more, helping experienced candidates find roles that match their skills and goals.

Find Support Escalation Engineer Roles on Ladders

Search current Support Escalation Engineer openings to compare responsibilities, required expertise, and compensation. Review each listing carefully and tailor your application to highlight complex cases you resolved, measurable customer or service outcomes, and your ability to partner effectively with engineering teams.

Remote
caret down
Compensation
caret down
Position Level
caret down
Time Posted
caret down
Industries
caret down
Locations
caret down
More
1
caret down

$85K - $158K *

Analyze and develop software and test requirements, execute system-level tests, and document results. Collaborate with cross-functional teams to ensure integration and testing of complex systems in a...

4 days ago

  •   Less than 5 years exp.  •   Aerospace & Defense

$85K - $158K *

Drive innovative missile defense solutions by integrating technical planning, system analysis, and cross-functional collaboration to meet customer requirements while adhering to cost and schedule cons...

4 days ago

  •   Less than 5 years exp.  •   Aerospace & Defense

$106K - $198K *

Advance your career by driving technical lifecycle management and customer delivery for software-intensive systems. Collaborate with engineering teams, manage timelines, and ensure alignment between c...

6 days ago

  •   Less than 5 years exp.  •   Aerospace & Defense

$106K - $198K *

Drive the technical lifecycle and customer delivery of software-intensive systems. Engage with engineering teams to manage timelines, resolve deficiencies, and ensure alignment with customer requireme...

6 days ago

  •   Less than 5 years exp.  •   Aerospace & Defense

$95K - $178K *

Optimize system performance by leading engineering projects, coordinating schedules, and ensuring seamless integration across teams. Drive technical solutions while managing hardware and software infr...

1 week ago

  •   Less than 5 years exp.  •   Aerospace & Defense

$85K - $158K *

Contribute to cutting-edge engineering projects by leveraging your expertise in systems integration and testing. Collaborate with diverse teams to enhance mission systems capabilities and drive innova...

1 week ago

  •   Less than 5 years exp.  •   Aerospace & Defense

$85K - $158K *

Join our team as a Mission Systems Engineer to enhance the Common Reprogramming Tool (CRT) for F-35 operations. Collaborate with software engineers, lead projects, and mentor junior engineers while en...

1 week ago

  •   Less than 5 years exp.  •   Aerospace & Defense

$95K - $178K *

Unlock your potential as a Senior Systems Engineer, driving innovative solutions and collaborating across disciplines to enhance strategic defense capabilities while ensuring technical excellence and...

3 weeks ago

  •   Less than 5 years exp.  •   Aerospace & Defense

$95K - $178K *

Join a team that's driving innovation in systems engineering for strategic defense. Leverage your expertise to develop integrated solutions, support verification planning, and enhance system capabilit...

3 weeks ago

  •   Less than 5 years exp.  •   Aerospace & Defense

$95K - $178K *

Shape total systems solutions through technical planning, integration, and analysis. Engage in all product lifecycle stages, ensuring customer requirements are met within technical, schedule, and cost...

3 weeks ago

  •   Less than 5 years exp.  •   Aerospace & Defense

$106K - $198K *

Elevate system integration strategies in missile defense technology. Drive the coordination of electrical, mechanical, and software designs while leading critical test efforts and working cross-functi...

3 weeks ago

  •   5 - 7 years exp.  •   Aerospace & Defense

$85K - $158K *

Explore advanced engineering solutions by converting customer needs into innovative systems. Oversee technical planning, integration, and analysis at every product lifecycle phase, ensuring effective...

3 weeks ago

  •   Less than 5 years exp.  •   Aerospace & Defense

$57K - $108K *

Join a team that's shaping the future of missile defense technologies. As a Systems Engineer I, you'll plan and execute complex integration and verification tests, contributing to innovative solutions...

2 weeks ago

  •   Less than 5 years exp.  •   Aerospace & Defense

$90K - $121K *

Champion system-level design and integration for defense/aerospace projects. Lead requirements assessment, verification, and documentation while mentoring junior engineers and enhancing processes for...

Today

  •   5 - 7 years exp.  •   Aerospace & Defense

$120K - $190K *

Transform the testing landscape by executing comprehensive validation procedures for next-gen Cross Domain Solutions, ensuring security compliance and performance excellence throughout the pre-deploym...

4 days ago

  •   Less than 5 years exp.  •   Information Technology

$115K - $130K *

Elevate your career by providing expert communications engineering support to enhance airborne Battle Management Command & Control capabilities, ensuring operational readiness and modernization for cr...

4 days ago

  •   11 - 15 years exp.  •   Aerospace & Defense

$340K *

Elevate your career by driving strategic sales in the TOLA region. Collaborate with cross-functional teams to build relationships, uncover opportunities, and deliver value through innovative SaaS solu...

United StatesRemote

6 days ago

  •   5 - 7 years exp.  •   Information Technology

$120K - $190K *

Engineer the future of Cross Domain Solutions by executing rigorous testing protocols, ensuring security compliance, and enhancing system performance through automation and documentation in a dynamic...

4 days ago

  •   Less than 5 years exp.  •   Information Technology

$100K - $140K *

Drive innovative infrastructure solutions by collaborating with account teams to assess customer data center needs, design tailored strategies, and build technical relationships with partners, ensurin...

1 week ago

  •   Less than 5 years exp.  •   Technical Services

$146K - $271K *

Elevate your career by serving as a vital technical advisor to enterprise clients. Execute technical strategies, drive complex sales cycles, and deliver tailored solutions, ensuring successful outcome...

United StatesRemote

1 month ago

  •   8 - 10 years exp.  •   Enterprise Technology

$94K - $124K *

Drive innovation by developing and maintaining features on the Salesforce Core Platform, enhancing Guest Services operations. Collaborate with a skilled team to improve systems and ensure long-term st...

6 days ago

  •   5 - 7 years exp.  •   Retail & Consumer Goods

$206K - $283K *

Elevate your career by partnering with us to deliver innovative endpoint security solutions. Collaborate with sales teams to demonstrate product value, build customer trust, and drive technical wins t...

2 weeks ago

  •   5 - 7 years exp.  •   Enterprise Technology

$206K - $283K *

Champion the technical win in sales by delivering impactful demos and presentations, aligning Palo Alto Networks solutions with customer needs, and building trust through expertise in endpoint securit...

2 weeks ago

  •   5 - 7 years exp.  •   Enterprise Technology

$206K - $283K *

Champion innovation at the forefront of endpoint security, collaborating with sales teams to deliver impactful solutions. Leverage your expertise to build customer trust and drive technical wins throu...

2 weeks ago

  •   5 - 7 years exp.  •   Enterprise Technology

$206K - $283K *

Transform the future of endpoint security by leveraging your expertise to drive technical wins in sales cycles. Collaborate with teams to deliver impactful presentations and build lasting customer rel...

California, USRemote

2 weeks ago

  •   5 - 7 years exp.  •   Enterprise Technology

Frequently Asked Questions (FAQ)

  • What is a Support Escalation Engineer?question toggle

    A Support Escalation Engineer handles complex or high-priority technical issues that need deeper investigation than frontline support can provide. The role combines troubleshooting, customer communication, incident coordination, and collaboration with product and engineering teams.

  • What skills do Support Escalation Engineer jobs require?question toggle

    Requirements vary, but employers often value advanced troubleshooting, analytical thinking, customer communication, incident management, and cross-functional collaboration. Technical requirements may include experience with cloud platforms, networking, databases, APIs, operating systems, scripting, or diagnostic tools.

  • How much do Support Escalation Engineers earn?question toggle

    Pay depends on factors such as experience, location, industry, and technical specialization. Ladders features vetted professional jobs paying $100,000 or more; check individual listings for compensation details.

  • What is the difference between a support engineer and a Support Escalation Engineer?question toggle

    A support engineer may resolve a broad range of customer questions and technical problems. A Support Escalation Engineer typically focuses on issues that are especially complex, business-critical, or unresolved after initial troubleshooting, and works closely with engineering teams to identify root causes.

  • How can I qualify for a Support Escalation Engineer role?question toggle

    Build a record of resolving difficult technical problems, strengthen your knowledge of the products and systems relevant to your target roles, and practice explaining technical findings clearly. Highlight incident ownership, root-cause analysis, customer outcomes, and collaboration with engineering in your resume.