Are you ready to level up your career? Explore a broad collection of lucrative Support Escalation Engineer roles that pay $100k and above, exclusively on Ladders.
A Support Escalation Engineer works closely with team members, customers, and other stakeholders to troubleshoot technical issues and escalate them as needed. They play a critical role in maintaining customer satisfaction and driving product improvement.
Typically, a bachelor's degree in Computer Science, Information Systems, or a related field is required. Key skills include customer service skills, detailed understanding of the product or service, communication skills, and problem-solving abilities. Browse through our job listings to find the perfect fit for you.
Sr Engineer, SRE TechOps CICD (Remote)
$140K - $215K *
Join a dynamic team as a Senior Site Reliability Engineer, spearheading automation and ensuring the reliability of vital services in our internal developer platform, aimed at enhancing software deploy...
3 weeks ago
Senior Telecommunications Manager
$100K - $120K *
Lead the charge in managing telecommunications projects, ensuring compliance with industry standards while directing teams and client relations for successful delivery and optimal performance...
6 days ago
Senior Telecommunications Manager
$100K - $120K *
Manage project workflows and lead telecommunications teams to deliver client-driven solutions while ensuring compliance with industry standards and regulations. Drive project success through effective...
6 days ago
$82K - $172K *
Elevate your career by designing and implementing complex IT systems that drive mission support and operational effectiveness across diverse environments as a senior technical professional in systems...
1 week ago
$120K - $151K *
Lead technical support initiatives to enhance customer satisfaction, ensure continuity, and improve workflows for the Wave Relay product line, driving effective solutions and collaboration across tech...
Reposted 1 week ago
$110K - $152K *
Reimagine customer engagement through premier technical support, optimizing system performance and installation processes. Lead initiatives to enhance operations while facilitating collaboration betwe...
3 weeks ago
$66K - $174K *
Shape the future of security operations, focusing on incident response, detection engineering, and AI tooling. Collaborate on automated processes, threat intelligence, and contribute to a self-directe...
2 weeks ago
Principal Technical Marketing Engineer - HPE Networking (Roseville, CA / San Jose, CA)
$172K - $349K *
Shape the evolution of self-driving networks by architecting innovative technical marketing strategies. Collaborate with teams to drive adoption and influence market positioning while ensuring technic...
Reposted 2 days ago
Principal Technical Marketing Engineer - HPE Networking (Roseville, CA / San Jose, CA)
$172K - $349K *
Lead the charge in shaping future self-driving networks. Architect innovative marketing strategies that drive product adoption and business growth. Collaborate cross-functionally to deliver compelling...
Reposted 2 days ago
$79K - $147K *
Empower systems engineering excellence through comprehensive lifecycle involvement, from requirements and design to verification, ensuring robust solutions for critical space asset protection in a fas...
2 weeks ago
$101K - $140K *
Champion client success by managing and expanding relationships with C-Level executives in large enterprises, ensuring valued service delivery, and identifying growth opportunities through cross-sell...
3 weeks ago
Senior Sales Engineer - Federal
$154K - $210K *
Accelerate progress at the forefront of cybersecurity by architecting technical solutions that address critical customer needs in the A&D and FSI sectors. Collaborate closely with clients, driving tra...
2 weeks ago
Professional Services Engineer
$166K - $203K *
Shape innovative solutions by providing expert support for Fortinet products, collaborating with clients to ensure operational excellence, optimizing network security, and delivering comprehensive tra...
2 days ago
Professional Services Engineer
$166K - $203K *
Elevate your career as a Professional Services Consultant, collaborating directly with clients to enhance their Fortinet product utilization, streamline operations, and provide expert training and sup...
2 days ago
Professional Services Engineer
$166K - $203K *
Transform client operations by providing expert support and consultancy on Fortinet products. Collaborate with users to optimize network security and enhance security protocols while ensuring successf...
2 days ago
Professional Services Engineer
$166K - $203K *
Collaborate with end-users to enhance Fortinet product operations, develop migration procedures, conduct training, and ensure best practices through expert troubleshooting and support for network secu...
3 days ago
Professional Services Engineer
$166K - $203K *
Optimize client operations by delivering expert guidance on Fortinet products, ensuring seamless migrations, testing new features, and providing comprehensive training to enhance team capabilities and...
3 days ago
Professional Services Engineer
$166K - $203K *
Unlock potential by leveraging your expertise in Fortinet products, providing essential support and training to clients. Engage in developing procedures, evaluating systems, and ensuring best practice...
3 days ago
Professional Services Engineer
$166K - $203K *
Grow your career with a dedicated Professional Services Consultant role, where you'll collaborate with clients to optimize Fortinet product operations, develop procedures, and drive security solutions...
3 days ago
ERP Commercial Solution Engineer
$110K - $130K *
Transform commercial processes by designing and implementing robust SAP solutions. Collaborate with cross-functional teams to drive ERP capabilities and enhance operational efficiencies within global...
1 week ago
Software Engineering Technical Leader, Control Systems - Acacia (Onsite)
$166K - $238K *
Elevate your career by driving innovation in embedded firmware solutions while collaborating closely with cross-functional teams to architect and develop cutting-edge optical sub-systems for future pr...
Reposted 3 weeks ago
$80K - $85K *
Optimize solutions for engineering challenges across multiple disciplines. Leverage expertise in optics, mechanical, electrical, and software engineering to develop innovative products that meet custo...
1 week ago
Senior Product Support Engineer
$96K - $120K *
Transform product support by serving as a technical expert, addressing complex issues, and collaborating with teams to enhance hardware platforms, ensure operational excellence, and drive successful d...
4 days ago
Senior Product Support Engineer
$96K - $120K *
Join a dynamic team as a technical expert, resolving complex product support issues and ensuring optimal performance across legacy and emerging hardware platforms. Collaborate with engineering and cus...
5 days ago
Systems Engineer SME (wireless / CSfC)
$105K - $195K *
Lead the charge in developing cutting-edge solutions for national security by leveraging advanced systems engineering skills and expertise while collaborating closely with key stakeholders to enhance...
6 days ago
What does a Support Escalation Engineer do?
A Support Escalation Engineer troubleshoots complex technical issues, works closely with team members, manages customer expectations, and escalates issues when necessary. They play a pivotal role in maintaining customer service levels and driving product improvement.
What skills are required for a Support Escalation Engineer?
Common skills required for a Support Escalation Engineer include problem-solving abilities, excellent customer service skills, knowledge of the product or service, and strong communication skills.
What qualifications are needed to become a Support Escalation Engineer?
Typically, a bachelor's degree in Computer Science, Information Systems, or a related field is required. Additionally, experience in a similar role and industry certifications may be beneficial.
Does Ladders have Support Escalation Engineer jobs that pay over $100k?
Yes, Ladders specializes in high-paying jobs and features a variety of Support Escalation Engineer jobs that pay $100k and above.