Find Your Next Support Escalation Engineer Job on Ladders

Are you ready to level up your career? Explore a broad collection of lucrative Support Escalation Engineer roles that pay $100k and above, exclusively on Ladders.

What is a Support Escalation Engineer?

A Support Escalation Engineer works closely with team members, customers, and other stakeholders to troubleshoot technical issues and escalate them as needed. They play a critical role in maintaining customer satisfaction and driving product improvement.

How to Land a Support Escalation Engineer Job?

Typically, a bachelor's degree in Computer Science, Information Systems, or a related field is required. Key skills include customer service skills, detailed understanding of the product or service, communication skills, and problem-solving abilities. Browse through our job listings to find the perfect fit for you.

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$121K - $237K *

Elevate your career by leading the vision and strategy for an innovative AI-First Platform. Drive cross-functional collaboration, customer discovery, and impactful outcomes while reshaping how users i...

Today

  •   8 - 10 years exp.  •   Consumer Technology

$120K - $150K *

Deliver technical support for diagnostic, troubleshooting, and repair of complex equipment, collaborating with teams to ensure customer satisfaction and product reliability while managing travel for c...

2 weeks ago

  •   11 - 15 years exp.  •   Technical Services

$132K - $165K *

Pioneer security strategies by assessing threats, facilitating Red Team campaigns, and crafting innovative solutions to bolster the organization’s defenses. Collaborate effectively with various stakeh...

1 week ago

  •   5 - 7 years exp.  •   Information Technology

$158K - $198K *

Engage in cutting-edge offensive security initiatives by conducting Red Team operations, assessing vulnerabilities, and delivering impactful insights to enhance organizational security posture and res...

1 week ago

  •   5 - 7 years exp.  •   Information Technology

$132K - $198K *

Lead the charge in advanced cybersecurity initiatives by conducting Red Team assessments, identifying vulnerabilities, and creating innovative security solutions while collaborating with internal team...

1 week ago

  •   5 - 7 years exp.  •   Information Technology

$220K - $303K *

Pioneer innovative solutions and steer strategic initiatives within our Security organization. Collaborate with cross-functional teams to enhance ROI, drive automation, and mentor technical staff in a...

Yesterday

  •   11 - 15 years exp.  •   Enterprise Technology

$145K - $178K *

Accelerate your career by driving new customer growth in the public sector. Collaborate with stakeholders, create strategic approaches, and manage deals while delivering innovative cloud solutions tha...

Toronto, ONIn-Person

3 weeks ago

  •   5 - 7 years exp.  •   Education, Government & Non-Profit

$100K - $130K *

Lead the charge in space communication engineering by providing vital support for innovative satellite systems, guiding government teams in technical requirements, and collaborating with industry to e...

4 weeks ago

  •   11 - 15 years exp.  •   Aerospace & Defense

$230K - $245K *

Join a team that's developing and enhancing complex Big Data cloud systems, focusing on backend processing, data analysis, and indexing to support mission-critical programs in a dynamic environment...

Reposted 1 week ago

  •   11 - 15 years exp.  •   Information Technology

$230K - $245K *

Advance your career by developing and enhancing complex Big Data cloud systems. Collaborate across the full software development lifecycle to drive backend processing, data analysis, and indexing in s...

Reposted 1 week ago

  •   11 - 15 years exp.  •   Information Technology

$115K - $140K *

Optimize customer retention by managing renewals, providing strategic guidance, and conducting business reviews. Build relationships with key stakeholders to enhance success and drive growth for custo...

5 days ago

  •   Less than 5 years exp.  •   Enterprise Technology

$115K - $140K *

Drive customer success through strong relationship management, contract renewals, and strategic account reviews. Collaborate cross-functionally to enhance customer value and identify growth opportunit...

6 days ago

  •   Less than 5 years exp.  •   Enterprise Technology

$115K - $140K *

Champion customer success by driving renewals, fostering relationships, and delivering tailored strategies that enhance value and growth through effective support and upselling opportunities for enter...

6 days ago

  •   Less than 5 years exp.  •   Enterprise Technology

$98K - $120K *

Empower innovation as you lead application engineering efforts, conduct tests, analyze data, and collaborate globally. Drive improvements in manufacturing operations and support product development wh...

3 weeks ago

  •   Less than 5 years exp.  •   Technical Services

$100K - $130K *

Optimize operational excellence by bridging legacy and cloud-native systems through automation and development workflows. Collaborate across teams to enhance reliability, performance, and scalability...

Toronto, ONIn-Person

2 weeks ago

  •   5 - 7 years exp.  •   Information Technology

$115K - $140K *

Champion customer success by enhancing retention and renewals, forging strategic relationships, and executing tailored success plans for enterprise clients to maximize value and growth in a dynamic Ma...

5 days ago

  •   Less than 5 years exp.  •   Enterprise Technology

$115K - $140K *

Unlock potential by driving customer retention and satisfaction through strategic account management, ensuring each client realizes maximum value from our solutions while identifying growth opportunit...

6 days ago

  •   Less than 5 years exp.  •   Consumer Technology

$140K - $200K *

Join a team that's committed to enhancing global platform reliability. Leverage your expertise to implement scalable, automated infrastructure solutions while driving a culture of observability in clo...

4 days ago

  •   8 - 10 years exp.  •   Enterprise Technology

$100K - $130K *

Join a team that's leading complex systems engineering for cutting-edge airborne platforms. You'll provide technical leadership, design solutions, and guide engineering operations to enhance military...

4 weeks ago

  •   8 - 10 years exp.  •   Aerospace & Defense

$90K - $120K *

Help us transform stakeholder needs into innovative systems solutions. Lead early-phase activities of the Systems-Engineering Development Lifecycle, developing concepts and managing requirements for a...

1 week ago

  •   Less than 5 years exp.  •   Aerospace & Defense

$90K - $120K *

Shape the future of systems engineering by leading design phases, developing system concepts, and ensuring stakeholder requirements are met. Collaborate with integrated teams to deliver innovative sol...

1 week ago

  •   Less than 5 years exp.  •   Aerospace & Defense

$90K - $120K *

Unlock potential by providing hands-on technical support for infrastructure systems across remote and field locations. This role requires expertise in network troubleshooting, system upgrades, and doc...

1 week ago

  •   8 - 10 years exp.  •   Information Technology

$119K - $161K *

Shape your career as a Cloud Engineer by optimizing deployment processes, managing vendor integrations, and ensuring efficient cloud operations across various environments. Drive success through innov...

1 week ago

  •   5 - 7 years exp.  •   Aerospace & Defense

$90K - $120K *

Optimize customer engagement across a $2M portfolio of 200-400 enterprise accounts, employing data-driven strategies and polished communication to drive retention, adoption, and expansion while collab...

Toronto, ONIn-Person

3 weeks ago

  •   Less than 5 years exp.  •   Business Services

$80K - $110K *

Elevate systems engineering by capturing and translating customer requirements, driving MBSE adoption, and managing system configurations in a structured environment, ensuring effective execution and...

1 week ago

  •   Less than 5 years exp.  •   Aerospace & Defense

Frequently Asked Questions (FAQ)

  • What does a Support Escalation Engineer do?question toggle

    A Support Escalation Engineer troubleshoots complex technical issues, works closely with team members, manages customer expectations, and escalates issues when necessary. They play a pivotal role in maintaining customer service levels and driving product improvement.

  • What skills are required for a Support Escalation Engineer?question toggle

    Common skills required for a Support Escalation Engineer include problem-solving abilities, excellent customer service skills, knowledge of the product or service, and strong communication skills.

  • What qualifications are needed to become a Support Escalation Engineer?question toggle

    Typically, a bachelor's degree in Computer Science, Information Systems, or a related field is required. Additionally, experience in a similar role and industry certifications may be beneficial.

  • Does Ladders have Support Escalation Engineer jobs that pay over $100k?question toggle

    Yes, Ladders specializes in high-paying jobs and features a variety of Support Escalation Engineer jobs that pay $100k and above.