Find Your Next Support Escalation Engineer Job on Ladders

Are you ready to level up your career? Explore a broad collection of lucrative Support Escalation Engineer roles that pay $100k and above, exclusively on Ladders.

What is a Support Escalation Engineer?

A Support Escalation Engineer works closely with team members, customers, and other stakeholders to troubleshoot technical issues and escalate them as needed. They play a critical role in maintaining customer satisfaction and driving product improvement.

How to Land a Support Escalation Engineer Job?

Typically, a bachelor's degree in Computer Science, Information Systems, or a related field is required. Key skills include customer service skills, detailed understanding of the product or service, communication skills, and problem-solving abilities. Browse through our job listings to find the perfect fit for you.

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$140K - $215K *

Join a dynamic team as a Senior Site Reliability Engineer, spearheading automation and ensuring the reliability of vital services in our internal developer platform, aimed at enhancing software deploy...

US-AnywhereRemote

3 weeks ago

  •   8 - 10 years exp.  •   Information Technology

$100K - $120K *

Lead the charge in managing telecommunications projects, ensuring compliance with industry standards while directing teams and client relations for successful delivery and optimal performance...

6 days ago

  •   Less than 5 years exp.  •   Telecommunications & Hardware

$100K - $120K *

Manage project workflows and lead telecommunications teams to deliver client-driven solutions while ensuring compliance with industry standards and regulations. Drive project success through effective...

6 days ago

  •   Less than 5 years exp.  •   Telecommunications & Hardware

$82K - $172K *

Elevate your career by designing and implementing complex IT systems that drive mission support and operational effectiveness across diverse environments as a senior technical professional in systems...

1 week ago

  •   8 - 10 years exp.  •   Aerospace & Defense

$120K - $151K *

Lead technical support initiatives to enhance customer satisfaction, ensure continuity, and improve workflows for the Wave Relay product line, driving effective solutions and collaboration across tech...

Reposted 1 week ago

  •   Less than 5 years exp.  •   Technical Services

$110K - $152K *

Reimagine customer engagement through premier technical support, optimizing system performance and installation processes. Lead initiatives to enhance operations while facilitating collaboration betwe...

3 weeks ago

  •   Less than 5 years exp.  •   Technical Services

$66K - $174K *

Shape the future of security operations, focusing on incident response, detection engineering, and AI tooling. Collaborate on automated processes, threat intelligence, and contribute to a self-directe...

US-AnywhereRemote

2 weeks ago

  •   Less than 5 years exp.  •   Information Technology

$172K - $349K *

Shape the evolution of self-driving networks by architecting innovative technical marketing strategies. Collaborate with teams to drive adoption and influence market positioning while ensuring technic...

Reposted 2 days ago

  •   11 - 15 years exp.  •   Telecommunications & Hardware

$172K - $349K *

Lead the charge in shaping future self-driving networks. Architect innovative marketing strategies that drive product adoption and business growth. Collaborate cross-functionally to deliver compelling...

Reposted 2 days ago

  •   11 - 15 years exp.  •   Enterprise Technology

$79K - $147K *

Empower systems engineering excellence through comprehensive lifecycle involvement, from requirements and design to verification, ensuring robust solutions for critical space asset protection in a fas...

2 weeks ago

  •   Less than 5 years exp.  •   Aerospace & Defense

$101K - $140K *

Champion client success by managing and expanding relationships with C-Level executives in large enterprises, ensuring valued service delivery, and identifying growth opportunities through cross-sell...

US-AnywhereRemote

3 weeks ago

  •   5 - 7 years exp.  •   Enterprise Technology

$154K - $210K *

Accelerate progress at the forefront of cybersecurity by architecting technical solutions that address critical customer needs in the A&D and FSI sectors. Collaborate closely with clients, driving tra...

US-AnywhereRemote

2 weeks ago

  •   5 - 7 years exp.  •   Aerospace & Defense

$166K - $203K *

Shape innovative solutions by providing expert support for Fortinet products, collaborating with clients to ensure operational excellence, optimizing network security, and delivering comprehensive tra...

2 days ago

  •   5 - 7 years exp.  •   Technical Services

$166K - $203K *

Elevate your career as a Professional Services Consultant, collaborating directly with clients to enhance their Fortinet product utilization, streamline operations, and provide expert training and sup...

2 days ago

  •   5 - 7 years exp.  •   Technical Services

$166K - $203K *

Transform client operations by providing expert support and consultancy on Fortinet products. Collaborate with users to optimize network security and enhance security protocols while ensuring successf...

2 days ago

  •   5 - 7 years exp.  •   Technical Services

$166K - $203K *

Collaborate with end-users to enhance Fortinet product operations, develop migration procedures, conduct training, and ensure best practices through expert troubleshooting and support for network secu...

US-AnywhereRemote

3 days ago

  •   5 - 7 years exp.  •   Technical Services

$166K - $203K *

Optimize client operations by delivering expert guidance on Fortinet products, ensuring seamless migrations, testing new features, and providing comprehensive training to enhance team capabilities and...

US-AnywhereRemote

3 days ago

  •   5 - 7 years exp.  •   Technical Services

$166K - $203K *

Unlock potential by leveraging your expertise in Fortinet products, providing essential support and training to clients. Engage in developing procedures, evaluating systems, and ensuring best practice...

US-AnywhereRemote

3 days ago

  •   5 - 7 years exp.  •   Technical Services

$166K - $203K *

Grow your career with a dedicated Professional Services Consultant role, where you'll collaborate with clients to optimize Fortinet product operations, develop procedures, and drive security solutions...

US-AnywhereRemote

3 days ago

  •   5 - 7 years exp.  •   Technical Services

$110K - $130K *

Transform commercial processes by designing and implementing robust SAP solutions. Collaborate with cross-functional teams to drive ERP capabilities and enhance operational efficiencies within global...

1 week ago

  •   8 - 10 years exp.  •   Enterprise Technology

$166K - $238K *

Elevate your career by driving innovation in embedded firmware solutions while collaborating closely with cross-functional teams to architect and develop cutting-edge optical sub-systems for future pr...

Reposted 3 weeks ago

  •   8 - 10 years exp.  •   Telecommunications & Hardware

$80K - $85K *

Optimize solutions for engineering challenges across multiple disciplines. Leverage expertise in optics, mechanical, electrical, and software engineering to develop innovative products that meet custo...

1 week ago

  •   Less than 5 years exp.  •   Technical Services

$96K - $120K *

Transform product support by serving as a technical expert, addressing complex issues, and collaborating with teams to enhance hardware platforms, ensure operational excellence, and drive successful d...

Ottawa, ONIn-Person

4 days ago

  •   5 - 7 years exp.  •   Aerospace & Defense

$96K - $120K *

Join a dynamic team as a technical expert, resolving complex product support issues and ensuring optimal performance across legacy and emerging hardware platforms. Collaborate with engineering and cus...

5 days ago

  •   5 - 7 years exp.  •   Aerospace & Defense

$105K - $195K *

Lead the charge in developing cutting-edge solutions for national security by leveraging advanced systems engineering skills and expertise while collaborating closely with key stakeholders to enhance...

6 days ago

  •   5 - 7 years exp.  •   Aerospace & Defense

Frequently Asked Questions (FAQ)

  • What does a Support Escalation Engineer do?question toggle

    A Support Escalation Engineer troubleshoots complex technical issues, works closely with team members, manages customer expectations, and escalates issues when necessary. They play a pivotal role in maintaining customer service levels and driving product improvement.

  • What skills are required for a Support Escalation Engineer?question toggle

    Common skills required for a Support Escalation Engineer include problem-solving abilities, excellent customer service skills, knowledge of the product or service, and strong communication skills.

  • What qualifications are needed to become a Support Escalation Engineer?question toggle

    Typically, a bachelor's degree in Computer Science, Information Systems, or a related field is required. Additionally, experience in a similar role and industry certifications may be beneficial.

  • Does Ladders have Support Escalation Engineer jobs that pay over $100k?question toggle

    Yes, Ladders specializes in high-paying jobs and features a variety of Support Escalation Engineer jobs that pay $100k and above.