Are you ready to level up your career? Explore a broad collection of lucrative Support Escalation Engineer roles that pay $100k and above, exclusively on Ladders.
A Support Escalation Engineer works closely with team members, customers, and other stakeholders to troubleshoot technical issues and escalate them as needed. They play a critical role in maintaining customer satisfaction and driving product improvement.
Typically, a bachelor's degree in Computer Science, Information Systems, or a related field is required. Key skills include customer service skills, detailed understanding of the product or service, communication skills, and problem-solving abilities. Browse through our job listings to find the perfect fit for you.
Sr Product Manager - AI Platform
$121K - $237K *
Elevate your career by leading the vision and strategy for an innovative AI-First Platform. Drive cross-functional collaboration, customer discovery, and impactful outcomes while reshaping how users i...
Today
Global Product Support Engineer 5
$120K - $150K *
Deliver technical support for diagnostic, troubleshooting, and repair of complex equipment, collaborating with teams to ensure customer satisfaction and product reliability while managing travel for c...
2 weeks ago
$132K - $165K *
Pioneer security strategies by assessing threats, facilitating Red Team campaigns, and crafting innovative solutions to bolster the organization’s defenses. Collaborate effectively with various stakeh...
1 week ago
$158K - $198K *
Engage in cutting-edge offensive security initiatives by conducting Red Team operations, assessing vulnerabilities, and delivering impactful insights to enhance organizational security posture and res...
1 week ago
$132K - $198K *
Lead the charge in advanced cybersecurity initiatives by conducting Red Team assessments, identifying vulnerabilities, and creating innovative security solutions while collaborating with internal team...
1 week ago
Distinguished Engineer - Enterprise Security
$220K - $303K *
Pioneer innovative solutions and steer strategic initiatives within our Security organization. Collaborate with cross-functional teams to enhance ROI, drive automation, and mentor technical staff in a...
Yesterday
Medium Enterprise Account Executive - SLED
$145K - $178K *
Accelerate your career by driving new customer growth in the public sector. Collaborate with stakeholders, create strategic approaches, and manage deals while delivering innovative cloud solutions tha...
3 weeks ago
Programmatic Comm Systems Engineer
$100K - $130K *
Lead the charge in space communication engineering by providing vital support for innovative satellite systems, guiding government teams in technical requirements, and collaborating with industry to e...
4 weeks ago
Cloud Software Engineer Level 3
$230K - $245K *
Join a team that's developing and enhancing complex Big Data cloud systems, focusing on backend processing, data analysis, and indexing to support mission-critical programs in a dynamic environment...
Reposted 1 week ago
Cloud Software Engineer Level 3
$230K - $245K *
Advance your career by developing and enhancing complex Big Data cloud systems. Collaborate across the full software development lifecycle to drive backend processing, data analysis, and indexing in s...
Reposted 1 week ago
Customer Success Manager, Enterprise (Customer Success Enterprise, US Team)
$115K - $140K *
Optimize customer retention by managing renewals, providing strategic guidance, and conducting business reviews. Build relationships with key stakeholders to enhance success and drive growth for custo...
5 days ago
Customer Success Manager, Enterprise (Customer Success Enterprise, US Team)
$115K - $140K *
Drive customer success through strong relationship management, contract renewals, and strategic account reviews. Collaborate cross-functionally to enhance customer value and identify growth opportunit...
6 days ago
Customer Success Manager, Enterprise (Customer Success Enterprise, US Team)
$115K - $140K *
Champion customer success by driving renewals, fostering relationships, and delivering tailored strategies that enhance value and growth through effective support and upselling opportunities for enter...
6 days ago
$98K - $120K *
Empower innovation as you lead application engineering efforts, conduct tests, analyze data, and collaborate globally. Drive improvements in manufacturing operations and support product development wh...
3 weeks ago
Senior DevOps & Site Reliability Engineer - Americas
$100K - $130K *
Optimize operational excellence by bridging legacy and cloud-native systems through automation and development workflows. Collaborate across teams to enhance reliability, performance, and scalability...
2 weeks ago
Customer Success Manager, Enterprise (Customer Success Enterprise, US Team)
$115K - $140K *
Champion customer success by enhancing retention and renewals, forging strategic relationships, and executing tailored success plans for enterprise clients to maximize value and growth in a dynamic Ma...
5 days ago
Customer Success Manager, Enterprise (Customer Success Enterprise, US Team)
$115K - $140K *
Unlock potential by driving customer retention and satisfaction through strategic account management, ensuring each client realizes maximum value from our solutions while identifying growth opportunit...
6 days ago
Senior Staff Production Engineer
$140K - $200K *
Join a team that's committed to enhancing global platform reliability. Leverage your expertise to implement scalable, automated infrastructure solutions while driving a culture of observability in clo...
4 days ago
Senior Systems Engineer, Computer Hardware
$100K - $130K *
Join a team that's leading complex systems engineering for cutting-edge airborne platforms. You'll provide technical leadership, design solutions, and guide engineering operations to enhance military...
4 weeks ago
$90K - $120K *
Help us transform stakeholder needs into innovative systems solutions. Lead early-phase activities of the Systems-Engineering Development Lifecycle, developing concepts and managing requirements for a...
1 week ago
$90K - $120K *
Shape the future of systems engineering by leading design phases, developing system concepts, and ensuring stakeholder requirements are met. Collaborate with integrated teams to deliver innovative sol...
1 week ago
Infrastructure Engineer - Field Systems Support
$90K - $120K *
Unlock potential by providing hands-on technical support for infrastructure systems across remote and field locations. This role requires expertise in network troubleshooting, system upgrades, and doc...
1 week ago
Advanced Information Technologist – Mid Level Cloud Engineer
$119K - $161K *
Shape your career as a Cloud Engineer by optimizing deployment processes, managing vendor integrations, and ensuring efficient cloud operations across various environments. Drive success through innov...
1 week ago
Scaled Enterprise Customer Success Manager
$90K - $120K *
Optimize customer engagement across a $2M portfolio of 200-400 enterprise accounts, employing data-driven strategies and polished communication to drive retention, adoption, and expansion while collab...
3 weeks ago
$80K - $110K *
Elevate systems engineering by capturing and translating customer requirements, driving MBSE adoption, and managing system configurations in a structured environment, ensuring effective execution and...
1 week ago
What does a Support Escalation Engineer do?
A Support Escalation Engineer troubleshoots complex technical issues, works closely with team members, manages customer expectations, and escalates issues when necessary. They play a pivotal role in maintaining customer service levels and driving product improvement.
What skills are required for a Support Escalation Engineer?
Common skills required for a Support Escalation Engineer include problem-solving abilities, excellent customer service skills, knowledge of the product or service, and strong communication skills.
What qualifications are needed to become a Support Escalation Engineer?
Typically, a bachelor's degree in Computer Science, Information Systems, or a related field is required. Additionally, experience in a similar role and industry certifications may be beneficial.
Does Ladders have Support Escalation Engineer jobs that pay over $100k?
Yes, Ladders specializes in high-paying jobs and features a variety of Support Escalation Engineer jobs that pay $100k and above.