Are you ready to level up your career? Explore a broad collection of lucrative Support Escalation Engineer roles that pay $100k and above, exclusively on Ladders.
A Support Escalation Engineer works closely with team members, customers, and other stakeholders to troubleshoot technical issues and escalate them as needed. They play a critical role in maintaining customer satisfaction and driving product improvement.
Typically, a bachelor's degree in Computer Science, Information Systems, or a related field is required. Key skills include customer service skills, detailed understanding of the product or service, communication skills, and problem-solving abilities. Browse through our job listings to find the perfect fit for you.
Solutions Engineer, AI Governance Enablement
$125K - $145K *
Unlock potential by leading technical implementations and data migrations for customers, ensuring Trustible's platform aligns with their AI governance. Collaborate with stakeholders to configure solut...
3 weeks ago
Systems Engineer (IP) (Job ID:4464)
$85K - $105K *
Analyze complex military systems while providing engineering support for international naval training readiness. Your expertise will influence critical training design and operations for surface comba...
Reposted 2 weeks ago
$85K - $100K *
Analyze and maintain detailed construction schedules to ensure timely project delivery. Collaborate with project teams, track progress, and proactively manage risks to optimize performance in dynamic...
2 weeks ago
Senior Sales Systems Engineer, Kasten, West
$168K - $312K *
Shape the future of enterprise data protection by leading technical sales cycles for a cloud-native platform. Collaborate closely with sales specialists and product management to drive solutions tailo...
2 weeks ago
$80K - $90K *
Shape the future of client relationships by managing a diverse portfolio, collaborating across teams to transform complex technology needs into strategic solutions that enhance client success and enga...
Today
Senior Systems / DevSecOps Engineer (Travel) - Active TS/SCI with Polygraph Clearance
$125K - $150K *
Transform complex Linux-based systems as a Senior Systems/DevSecOps Engineer; drive installation, integration, and maintenance while enhancing system reliability in critical operational environments t...
1 week ago
$220K - $250K *
Transform the sales process by leading technical evaluations and POCs, partnering with Account Executives to shape effective solutions for Enterprise Federal Cloud Infrastructure clients across divers...
3 weeks ago
$220K - $250K *
Inspire technical strategy in partnership with sales, delivering tailored demos and managing evaluations while ensuring customer success in deploying and validating solutions across diverse environmen...
3 weeks ago
$220K - $250K *
Empower enterprise clients with expert solutions engineering, orchestrating technical discovery, evaluations, and implementations to drive impactful business outcomes in cloud infrastructure environme...
3 weeks ago
Senior Principal Software Engineer
$130K - $155K *
Lead the charge in advancing missile defense systems through innovative software solutions as a Senior Principal Software Engineer, collaborating on critical projects that protect US interests while t...
3 weeks ago
$207K - $311K *
Shape the future of enterprise cloud solutions by engaging with customers, delivering innovative technical presentations, and driving successful adoption of cutting-edge technologies as a trusted advi...
Reposted 1 week ago
Senior Information Systems Security Engineer (ISSE)
$106K - $131K *
Reimagine security engineering by ensuring mission-critical systems meet compliance standards. Lead teams in identifying gaps and implementing robust solutions to enhance system protection, strengthen...
Today
Senior Information Systems Security Engineer (ISSE)
$97K - $120K *
Empower security resilience by leading engineering efforts for complex systems. Oversee compliance, risk assessment, and implement strategic solutions to create secure architectures while driving team...
Today
Information Security Sr Advisor - Automation Engineer
$110K - $130K *
Unlock potential by leading the design and implementation of advanced security solutions, ensuring compliance and robust access management across cloud environments while collaborating on innovative i...
4 days ago
Information Security Sr Advisor - Automation Engineer
$110K - $130K *
Lead the charge in developing and implementing security policies and solutions for enterprise information systems, ensuring robust protection across cloud environments and integrations while fostering...
Reposted 4 days ago
$95K - $115K *
Transform the quality assurance process in a dynamic environment by ensuring robust testing of ServiceNow applications and integrations, driving improvements in testing practices, and collaborating wi...
Reposted yesterday
System Engineer VI - Principal
$120K - $145K *
Unlock your potential as a Systems Engineer, driving innovative solutions for AEGIS integration. Collaborate with top defense professionals, ensuring rigorous assessments and certifications to enhance...
Reposted 3 weeks ago
$80K - $95K *
Lead the charge in upgrading video management systems at global DoD facilities. Collaborate with a skilled team for technical support, system installation, and customer training. Travel extensively wh...
4 weeks ago
Sales Engineer (West Coast, US)
$110K - $130K *
Accelerate progress at the forefront of cybersecurity by leading technical strategies in sales cycles. Engage directly with clients to ensure their needs are met and collaborate with teams to drive pr...
6 days ago
$90K - $98K *
Join a team that's dedicated to providing critical engineering analysis for mechanical and electrical systems, ensuring optimal vehicle performance through thorough documentation and technical support...
Reposted 1 week ago
App Dev & Support Engineer III
$110K - $160K *
Help us build innovative, low-latency POS software systems that integrate payment hardware with AI-driven solutions to enhance real-time decision-making and ensure seamless user experiences across pla...
Today
Security Sales Engineer, Exposure Management
$120K - $145K *
Lead the charge in bridging business needs and technical solutions, partnering with SecOps teams to design tailored security implementations, and overseeing the end-to-end sales engineering process fo...
3 weeks ago
Security Sales Engineer, Exposure Management
$110K - $130K *
Unlock potential by leading technical engagements that bridge business needs and technology solutions. Collaborate with customers to design and implement innovative solutions tailored to enhance secur...
3 weeks ago
Security Sales Engineer, Exposure Management
$110K - $130K *
Elevate the sales process by leading technical engagements, designing tailored solutions, and bridging business needs with technology in a customer-facing role focused on cybersecurity. Become a trust...
3 weeks ago
Security Sales Engineer, Exposure Management
$110K - $130K *
Shape solutions that bridge business needs and technology as you lead technical engagements, support sales initiatives, and ensure client satisfaction in a fast-paced cybersecurity environment...
3 weeks ago
What does a Support Escalation Engineer do?
A Support Escalation Engineer troubleshoots complex technical issues, works closely with team members, manages customer expectations, and escalates issues when necessary. They play a pivotal role in maintaining customer service levels and driving product improvement.
What skills are required for a Support Escalation Engineer?
Common skills required for a Support Escalation Engineer include problem-solving abilities, excellent customer service skills, knowledge of the product or service, and strong communication skills.
What qualifications are needed to become a Support Escalation Engineer?
Typically, a bachelor's degree in Computer Science, Information Systems, or a related field is required. Additionally, experience in a similar role and industry certifications may be beneficial.
Does Ladders have Support Escalation Engineer jobs that pay over $100k?
Yes, Ladders specializes in high-paying jobs and features a variety of Support Escalation Engineer jobs that pay $100k and above.