Are you ready to level up your career? Explore a broad collection of lucrative Support Escalation Engineer roles that pay $100k and above, exclusively on Ladders.
A Support Escalation Engineer works closely with team members, customers, and other stakeholders to troubleshoot technical issues and escalate them as needed. They play a critical role in maintaining customer satisfaction and driving product improvement.
Typically, a bachelor's degree in Computer Science, Information Systems, or a related field is required. Key skills include customer service skills, detailed understanding of the product or service, communication skills, and problem-solving abilities. Browse through our job listings to find the perfect fit for you.
Senior Electronic Characterization Engineer
$73K - $174K *
Drive electrical validation and characterization for cutting-edge ECUs in connected vehicles. Lead testing and verification efforts, ensuring integrity and performance while collaborating across teams...
3 weeks ago
$73K - $129K *
Advance your career as a Systems Engineer, shaping critical defense technologies. Collaborate on requirements documentation, verification planning, and integrated solutions to enhance strategic deterr...
4 weeks ago
Technical Account Manager - Aerospace & Defense
$100K - $130K *
Lead the charge in building strategic partnerships with defense clients, translating their needs into actionable solutions while driving technical strategy and growth in collaboration with cross-funct...
3 weeks ago
SITEC - Zero Trust Network Engineer - MacDill AFB
$104K - $166K *
Engineer and maintain secure network environments for mission operations. Provide Tier III support, implement Zero Trust strategies, and manage cutting-edge networking technologies to ensure operation...
5 days ago
System Development Manager, AWS Resilience, AWS Incident Response, AWS Incident Response
$166K - $225K *
Lead the charge in incident response excellence, guiding engineers through high-pressure situations while enhancing AWS's operational resilience. Elevate team performance and foster collaboration acro...
Reposted 1 week ago
$90K - $120K *
Optimize your career by driving the specifications and design of electronics systems for aerospace and military applications. Collaborate with cross-functional teams to ensure adherence to project and...
Reposted 4 days ago
Systems Protection Group Engineer IV
$100K - $130K *
Inspire innovation by leading complex power system studies and analyses, ensuring precision in relay programming and power quality assessments. Oversee junior engineers, support project development, a...
1 week ago
Security Automated Response Engineer
$86K - $198K *
Join a team that drives innovation in security operations, focusing on automation and threat detection. You'll enhance AI capabilities and develop solutions that meet customer needs, ensuring robust s...
4 weeks ago
Security Automated Response Engineer
$86K - $198K *
Unlock potential by driving the development of security automation solutions, enhancing threat detection and response capabilities. Collaborate cross-functionally to deliver effective security measure...
4 weeks ago
AI Security Architect (REMOTE)
$120K - $150K *
Join an innovative team as you lead AI security efforts, crafting secure frameworks for AI initiatives. Your expertise will shape the organization's AI strategies, ensuring robust security across all...
2 weeks ago
Security Automated Response Engineer
$86K - $198K *
Engineer innovative security automation solutions that enhance threat detection and response capabilities. Collaborate with teams to customize tools and processes that meet client needs while ensuring...
4 weeks ago
$76K - $88K *
Champion the digital transformation of processes, enhancing operational efficiency through system design and maintenance. Collaborate across teams to implement best practices and ensure the quality in...
3 weeks ago
Sr Network Unified Communication Engineer
$86K - $138K *
Collaborate with the U.S. Army to design and maintain Cisco Unified Communications infrastructure. Ensure uptime and security, supporting operations and deployments across various platforms with a str...
Reposted 4 days ago
ESD 113- Senior Systems Analyst
$75K - $95K *
Shape the future of information technology systems management by overseeing network operations, providing technical support, and coordinating personnel across various programs to ensure efficient serv...
2 weeks ago
Sales Engineer II - Critical Power
$80K - $110K *
Empower your career with a dynamic role where you'll engage and strategize with clients, provide design assistance, and drive sales success in the power distribution industry. You’ll manage key accoun...
2 days ago
Sales Engineer II - Critical Power
$70K - $95K *
Support a diverse portfolio of clients by providing tailored power solutions, enhancing design configurations, and establishing pricing strategies to meet critical infrastructure needs while achieving...
2 days ago
$90K - $130K *
Lead enterprise deployments by bridging technical needs and solutions, ensuring successful project delivery from scoping to go-live. Collaborate cross-functionally, support sales, and be the technical...
2 weeks ago
Sales Engineer II - Critical Power
$70K - $95K *
Engage existing and prospective accounts to align offerings with infrastructure needs. Provide design assistance, configure product offerings, and develop pricing strategies. Drive revenue growth and...
2 days ago
Sales Engineer II - Critical Power
$80K - $110K *
Innovate within the power distribution sector by engaging key accounts, providing design insights, and aligning product offerings to enhance infrastructure solutions while driving revenue and achievin...
2 days ago
Systems Administrator / Engineer II
$75K - $95K *
Drive mission-critical IT operations through innovative systems engineering, cybersecurity, and network architecture. This mid-level role demands hands-on expertise in cloud and virtual environments t...
3 weeks ago
$125K - $140K *
Shape cutting-edge SATCOM systems by leveraging deep RF engineering expertise and integrating advanced modem technologies. Drive performance analysis and design decisions in a hands-on role focused on...
4 weeks ago
Sr Enterprise Account Executive (Fed - COCOM)
$140K - $175K *
Join a team that's transforming enterprise software sales for the Intelligence Community. Drive mission-critical sales, engage with leading systems integrators, and advocate for innovative hybrid-clou...
4 weeks ago
Principal Customer Success Manager, Technical
$120K - $150K *
Advance customer satisfaction as a Principal Customer Success Manager, driving engagement and growth for high-value accounts through strategic partnerships and technical expertise. Collaborate across...
2 weeks ago
$252K - $347K *
Join our team to drive revenue growth through strategic relationships and expertise in the cybersecurity sector, leveraging partnerships and sophisticated sales strategies to achieve success in a dyna...
1 week ago
$90K - $120K *
Grow your career with a vital role in managing and optimizing Cisco network infrastructure, ensuring security and compliance while delivering high-performance connectivity through comprehensive Tier 1...
1 week ago
What does a Support Escalation Engineer do?
A Support Escalation Engineer troubleshoots complex technical issues, works closely with team members, manages customer expectations, and escalates issues when necessary. They play a pivotal role in maintaining customer service levels and driving product improvement.
What skills are required for a Support Escalation Engineer?
Common skills required for a Support Escalation Engineer include problem-solving abilities, excellent customer service skills, knowledge of the product or service, and strong communication skills.
What qualifications are needed to become a Support Escalation Engineer?
Typically, a bachelor's degree in Computer Science, Information Systems, or a related field is required. Additionally, experience in a similar role and industry certifications may be beneficial.
Does Ladders have Support Escalation Engineer jobs that pay over $100k?
Yes, Ladders specializes in high-paying jobs and features a variety of Support Escalation Engineer jobs that pay $100k and above.