Find Your Next Support Escalation Engineer Job on Ladders

Are you ready to level up your career? Explore a broad collection of lucrative Support Escalation Engineer roles that pay $100k and above, exclusively on Ladders.

What is a Support Escalation Engineer?

A Support Escalation Engineer works closely with team members, customers, and other stakeholders to troubleshoot technical issues and escalate them as needed. They play a critical role in maintaining customer satisfaction and driving product improvement.

How to Land a Support Escalation Engineer Job?

Typically, a bachelor's degree in Computer Science, Information Systems, or a related field is required. Key skills include customer service skills, detailed understanding of the product or service, communication skills, and problem-solving abilities. Browse through our job listings to find the perfect fit for you.

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$95K - $178K *

Engage in advanced systems engineering for UAS Ground Control Stations, providing technical guidance, troubleshooting, and training while collaborating with cross-functional teams to ensure mission su...

2 weeks ago

  •   Less than 5 years exp.  •   Aerospace & Defense

$90K - $110K *

Transform the production landscape by supporting test processes, leading initiatives, and collaborating with teams to enhance quality and efficiency in product starts and testing. Your expertise will...

1 week ago

  •   8 - 10 years exp.  •   Manufacturing & Automotive

$100K - $110K *

Engage as a hands-on Security Engineer to enhance security operations while collaborating with cross-functional teams to maintain a secure and resilient technology environment across diverse infrastru...

Reposted today

  •   Less than 5 years exp.  •   Information Technology

$110K - $130K *

Engage in leading network infrastructure projects, ensuring high performance and availability. Operate independently or in teams, providing technical expertise, managing systems, and advising on strat...

1 week ago

  •   5 - 7 years exp.  •   Aerospace & Defense

$100K - $120K *

Engineer secure and scalable Kubernetes clusters within a Linux infrastructure. Ensure operational performance and compliance of the Platform-as-a-Service (PaaS) while supporting mission-critical appl...

2 weeks ago

  •   5 - 7 years exp.  •   Aerospace & Defense

$208K - $282K *

Engage with large Telco and Media accounts to drive sales growth. Develop strategic relationships, execute account plans, and collaborate with internal teams, ensuring effective presentation and negot...

3 weeks ago

  •   5 - 7 years exp.  •   Telecommunications & Hardware

$208K - $282K *

Shape the future of the telecom landscape by driving sales growth within a pivotal segment. As an Account Executive, lead strategic initiatives to establish relationships with major clients, ensuring...

3 weeks ago

  •   5 - 7 years exp.  •   Telecommunications & Hardware

$208K - $282K *

Elevate your career by driving sales growth for innovative digital solutions within strategic enterprise accounts. Lead key relationships in the Telco/Media sector while achieving ambitious sales goal...

Reposted 3 weeks ago

  •   5 - 7 years exp.  •   Telecommunications & Hardware

$100K - $120K *

Lead the charge in managing and optimizing Kubernetes clusters within a secure, Linux-based PaaS environment, ensuring reliability, scalability, and top performance to support mission-critical applica...

2 weeks ago

  •   5 - 7 years exp.  •   Aerospace & Defense

$110K - $130K *

Join our team to lead the design and implementation of Manufacturing Execution Systems (MES) for the biotech and pharmaceutical industries. Collaborate with clients and teams to enhance operational ef...

US-AnywhereRemote

3 weeks ago

  •   5 - 7 years exp.  •   Pharmaceuticals & Biotech

$220K - $320K *

Accelerate growth by driving high-value sales in the enterprise segment. Utilize your expertise in software sales, relationship building, and strategic prospecting to exceed targets and foster key par...

US-AnywhereRemote

1 week ago

  •   5 - 7 years exp.  •   Enterprise Technology

$80K - $100K *

Join a dynamic MLOps team in transforming machine learning deployments. Engage with customers, troubleshoot issues, design features, and enhance software efficiency in a cutting-edge cloud environment...

Ottawa, ONIn-Person

5 days ago

  •   Less than 5 years exp.  •   Technical Services

$80K - $100K *

Join a team that's transforming MLOps by developing cloud-native machine learning services. Engage with customers, troubleshoot issues, and ensure the efficient deployment of models while applying you...

Toronto, ONIn-Person

5 days ago

  •   Less than 5 years exp.  •   Technical Services

$80K - $100K *

Join a dynamic team at the forefront of MLOps, developing scalable, cloud-native machine learning services. Engage with customers, troubleshoot issues, and innovate efficient software solutions while...

Montreal, QCIn-Person

5 days ago

  •   Less than 5 years exp.  •   Information Technology

$80K - $95K *

Lead the transformation of automated storage solutions by partnering with Sales teams to deliver competitive proposals, ensuring seamless project transition and optimal design for efficient integratio...

1 week ago

  •   Less than 5 years exp.  •   Technical Services

$117K - $167K *

Grow client partnerships by crafting strategic account plans, collaborating cross-functionally, and serving as a trusted advisor to C-level executives, ensuring cloud security solutions align with cus...

US-AnywhereRemote

1 week ago

  •   5 - 7 years exp.  •   Enterprise Technology

$85K - $100K *

Shape the future of project delivery by supporting project management through effective coordination, communication, and documentation. Ensure project quality and compliance while fostering strong rel...

1 week ago

  •   Less than 5 years exp.  •   Real Estate & Construction

$80K - $95K *

Shape project outcomes by supporting management in coordination, quality control, and administrative tasks. Engage directly with stakeholders to ensure effective communication and timeliness throughou...

2 weeks ago

  •   Less than 5 years exp.  •   Real Estate & Construction

$100K - $110K *

Join us to create innovative software solutions in an Agile team environment. Collaborate to design, develop, and maintain applications that deliver real business value while honing your technical ski...

Reposted 2 weeks ago

  •   Less than 5 years exp.  •   Information Technology

$150K - $180K *

Drive innovation in system-level test solutions for cutting-edge NAND technologies. Lead cross-functional teams, develop strategic test methodologies, and ensure high-quality product delivery that ali...

1 week ago

  •   8 - 10 years exp.  •   Consumer Technology

$122K - $135K *

Develop and implement advanced technical solutions to enhance government missions. Collaborate on system integration, documentation, and support while ensuring seamless communication and project manag...

Reposted 1 week ago

  •   8 - 10 years exp.  •   Aerospace & Defense

$173K - $230K *

Advance the future of infrastructure automation as a Principal Software Engineer, leading the design and implementation of enterprise-scale architectures, driving impactful solutions, and collaboratin...

1 week ago

  •   8 - 10 years exp.  •   Information Technology

$173K - $230K *

Lead the evolution of our infrastructure automation strategy by defining technical standards and frameworks. Collaborate with multiple engineering teams to build secure, efficient solutions while ment...

1 week ago

  •   8 - 10 years exp.  •   Information Technology

$92K - $110K *

Drive efficiencies in systems analysis and Scrum methodologies to enhance operational readiness, ensuring strong support for naval information systems through validation, verification, and agile proje...

2 weeks ago

  •   5 - 7 years exp.  •   Information Technology

$150K - $220K *

Join us to drive impactful sales strategies, engaging technical buyers and navigating complex deals while collaborating closely with customers and the revenue team, all in a fast-paced, dynamic enviro...

2 days ago

  •   Less than 5 years exp.  •   Enterprise Technology

Frequently Asked Questions (FAQ)

  • What does a Support Escalation Engineer do?question toggle

    A Support Escalation Engineer troubleshoots complex technical issues, works closely with team members, manages customer expectations, and escalates issues when necessary. They play a pivotal role in maintaining customer service levels and driving product improvement.

  • What skills are required for a Support Escalation Engineer?question toggle

    Common skills required for a Support Escalation Engineer include problem-solving abilities, excellent customer service skills, knowledge of the product or service, and strong communication skills.

  • What qualifications are needed to become a Support Escalation Engineer?question toggle

    Typically, a bachelor's degree in Computer Science, Information Systems, or a related field is required. Additionally, experience in a similar role and industry certifications may be beneficial.

  • Does Ladders have Support Escalation Engineer jobs that pay over $100k?question toggle

    Yes, Ladders specializes in high-paying jobs and features a variety of Support Escalation Engineer jobs that pay $100k and above.