Are you ready to level up your career? Explore a broad collection of lucrative Support Escalation Engineer roles that pay $100k and above, exclusively on Ladders.
A Support Escalation Engineer works closely with team members, customers, and other stakeholders to troubleshoot technical issues and escalate them as needed. They play a critical role in maintaining customer satisfaction and driving product improvement.
Typically, a bachelor's degree in Computer Science, Information Systems, or a related field is required. Key skills include customer service skills, detailed understanding of the product or service, communication skills, and problem-solving abilities. Browse through our job listings to find the perfect fit for you.
Systems Principal Automation Engineer
$120K - $150K *
Lead the charge in architecting advanced industrial automation systems while guiding multidisciplinary engineering teams. Drive innovations in software architecture, AI, and machine learning to delive...
4 weeks ago
$90K - $120K *
Champion the development and testing of innovative satellite RF hardware. Collaborate with engineering teams, ensure compliance to aerospace standards, and translate test data into insights to drive p...
2 weeks ago
$230K - $270K *
Transform your career by engaging in complex systems engineering challenges across the entire lifecycle. Collaborate with stakeholders and ensure technical integrity in delivering solutions for the In...
3 weeks ago
$108K - $142K *
Transform post-sales management of global service accounts, serving as the main escalation contact. Collaborate with engineering, sales, and support teams to ensure timely resolution and customer sati...
Reposted 3 days ago
$120K - $150K *
Join a dynamic team where you will build production systems directly from customer insights, enhancing operational workflows and shaping product evolution through hands-on software engineering and dee...
2 weeks ago
$155K - $175K *
Join a team that's defining network architecture for advanced airborne operations. In this role, you'll leverage your expertise to evaluate and enhance network performance across diverse domains while...
Today
Account Executive (SLED) - Southeast
$80K - $120K *
Take ownership of public sector accounts to drive cybersecurity sales growth. Leverage strategic insights and consultative selling to build lasting relationships and close deals in the Southeastern re...
3 weeks ago
Sales Engineer, Named Enterprise
$90K - $130K *
Join a team that's passionate about pre-sales engineering, leveraging technical expertise to drive customer engagement, resolve issues, and ensure successful implementation of innovative networking so...
2 weeks ago
$80K - $120K *
Accelerate sales growth by driving new business opportunities with enterprise accounts. Collaborate across teams to ensure seamless execution from prospecting to contract close while meeting sales quo...
1 month ago
$100K - $130K *
Drive user support for executing workloads in Linux-based HPC clusters, focusing on troubleshooting, optimizing performance, and enhancing the efficiency of distributed computational processes in a se...
Reposted 2 weeks ago
Technical Staff, Engineering Technologist
$263K - $341K *
Transform your career by designing innovative AI network architectures, optimizing large-scale data center infrastructures, and driving cutting-edge solutions for high-profile clients in the evolving...
1 week ago
$150K - $200K *
Take ownership of the design, implementation, and optimization of complex enterprise networking and hybrid infrastructures, ensuring robust security and operational excellence across multiple projects...
2 weeks ago
$75K - $95K *
Lead the charge in providing exceptional pre-sales technical support, collaborating with sales teams to assess opportunities, resolve technical issues, and present solutions while ensuring a smooth tr...
1 week ago
Enterprise Monitoring Engineer - TS/SCI with Polygraph
$147K - $199K *
Unlock potential by supporting national defense through enterprise monitoring. Deliver critical system insights and enhance IT infrastructure stability, ensuring operations are secure and resilient to...
3 weeks ago
Enterprise Monitoring Engineer - TS/SCI with Polygraph
$147K - $199K *
Accelerate progress at national defense by ensuring critical systems' stability. As an expert in enterprise monitoring, you'll enhance performance insights and operational awareness, protecting our na...
3 weeks ago
$132K - $198K *
Join a dynamic team to design and implement AI solutions that enhance healthcare outcomes. Collaborate across sectors to translate business needs into production-ready machine learning applications, d...
1 week ago
$90K - $120K *
Shape the future of IT operations by managing enterprise systems and ensuring compliance in a secure environment. Collaborate with diverse teams to tackle complex technical challenges and drive servic...
3 weeks ago
$90K - $120K *
Innovate and enhance software testing strategies by leading complex evaluations, developing rigorous test procedures, and documenting workflows. Collaborate with teams while leveraging Agile methodolo...
6 days ago
$125K - $150K *
Lead the charge in driving new client acquisition and nurturing existing customer relationships in a fast-paced SaaS environment, while leveraging innovative privacy solutions to enhance trust and rev...
1 week ago
$125K - $150K *
Accelerate progress at the forefront of data privacy solutions, driving new client acquisition and nurturing existing relationships while aligning with a dynamic team focused on compliance and revenue...
1 week ago
Software Engineer, Infrastructure Services
$120K - $150K *
Develop robust software solutions for Edge Infrastructure, enabling seamless content distribution across Apple's global services. Collaborate with a dynamic team to enhance systems, architecture, and...
Reposted 6 days ago
TechEdge (TE) Application Engineer III - (E3)
$108K - $148K *
Engage your expertise to set up and deploy advanced AIX Analytics solutions, providing critical support and leadership across teams while optimizing data collection and operational models, influencing...
3 weeks ago
Security Engineer, Systems Security
$100K - $130K *
Innovate security processes for autonomous vessels by driving compliance and authorization lifecycles. Engage with government entities to establish security architectures, mitigate risks, and ensure o...
3 weeks ago
$120K - $150K *
Innovate within a dynamic team to lead technical integration and architecture development for national defense initiatives, ensuring system readiness across multiple agencies and domains while providi...
3 weeks ago
$130K - $140K *
Optimize systems engineering processes by conducting thorough evaluations, preparing documentation, and supporting technical reviews to enhance program performance and compliance with Air Force standa...
5 days ago
What does a Support Escalation Engineer do?
A Support Escalation Engineer troubleshoots complex technical issues, works closely with team members, manages customer expectations, and escalates issues when necessary. They play a pivotal role in maintaining customer service levels and driving product improvement.
What skills are required for a Support Escalation Engineer?
Common skills required for a Support Escalation Engineer include problem-solving abilities, excellent customer service skills, knowledge of the product or service, and strong communication skills.
What qualifications are needed to become a Support Escalation Engineer?
Typically, a bachelor's degree in Computer Science, Information Systems, or a related field is required. Additionally, experience in a similar role and industry certifications may be beneficial.
Does Ladders have Support Escalation Engineer jobs that pay over $100k?
Yes, Ladders specializes in high-paying jobs and features a variety of Support Escalation Engineer jobs that pay $100k and above.