Find Your Next Support Escalation Engineer Job on Ladders

Are you ready to level up your career? Explore a broad collection of lucrative Support Escalation Engineer roles that pay $100k and above, exclusively on Ladders.

What is a Support Escalation Engineer?

A Support Escalation Engineer works closely with team members, customers, and other stakeholders to troubleshoot technical issues and escalate them as needed. They play a critical role in maintaining customer satisfaction and driving product improvement.

How to Land a Support Escalation Engineer Job?

Typically, a bachelor's degree in Computer Science, Information Systems, or a related field is required. Key skills include customer service skills, detailed understanding of the product or service, communication skills, and problem-solving abilities. Browse through our job listings to find the perfect fit for you.

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$120K - $150K *

Lead the charge in architecting advanced industrial automation systems while guiding multidisciplinary engineering teams. Drive innovations in software architecture, AI, and machine learning to delive...

4 weeks ago

  •   8 - 10 years exp.  •   Technical Services

$90K - $120K *

Champion the development and testing of innovative satellite RF hardware. Collaborate with engineering teams, ensure compliance to aerospace standards, and translate test data into insights to drive p...

2 weeks ago

  •   5 - 7 years exp.  •   Aerospace & Defense

$230K - $270K *

Transform your career by engaging in complex systems engineering challenges across the entire lifecycle. Collaborate with stakeholders and ensure technical integrity in delivering solutions for the In...

3 weeks ago

  •   15+ years exp.  •   Aerospace & Defense

$108K - $142K *

Transform post-sales management of global service accounts, serving as the main escalation contact. Collaborate with engineering, sales, and support teams to ensure timely resolution and customer sati...

Reposted 3 days ago

  •   8 - 10 years exp.  •   Information Technology

$120K - $150K *

Join a dynamic team where you will build production systems directly from customer insights, enhancing operational workflows and shaping product evolution through hands-on software engineering and dee...

2 weeks ago

  •   Less than 5 years exp.  •   Healthcare

$155K - $175K *

Join a team that's defining network architecture for advanced airborne operations. In this role, you'll leverage your expertise to evaluate and enhance network performance across diverse domains while...

Today

  •   11 - 15 years exp.  •   Aerospace & Defense

$80K - $120K *

Take ownership of public sector accounts to drive cybersecurity sales growth. Leverage strategic insights and consultative selling to build lasting relationships and close deals in the Southeastern re...

US-AnywhereRemote

3 weeks ago

  •   Less than 5 years exp.  •   Education, Government & Non-Profit

$90K - $130K *

Join a team that's passionate about pre-sales engineering, leveraging technical expertise to drive customer engagement, resolve issues, and ensure successful implementation of innovative networking so...

2 weeks ago

  •   5 - 7 years exp.  •   Technical Services

$80K - $120K *

Accelerate sales growth by driving new business opportunities with enterprise accounts. Collaborate across teams to ensure seamless execution from prospecting to contract close while meeting sales quo...

1 month ago

  •   5 - 7 years exp.  •   Enterprise Technology

$100K - $130K *

Drive user support for executing workloads in Linux-based HPC clusters, focusing on troubleshooting, optimizing performance, and enhancing the efficiency of distributed computational processes in a se...

Reposted 2 weeks ago

  •   8 - 10 years exp.  •   Aerospace & Defense

$263K - $341K *

Transform your career by designing innovative AI network architectures, optimizing large-scale data center infrastructures, and driving cutting-edge solutions for high-profile clients in the evolving...

1 week ago

  •   11 - 15 years exp.  •   Information Technology

$150K - $200K *

Take ownership of the design, implementation, and optimization of complex enterprise networking and hybrid infrastructures, ensuring robust security and operational excellence across multiple projects...

2 weeks ago

  •   8 - 10 years exp.  •   Information Technology

$75K - $95K *

Lead the charge in providing exceptional pre-sales technical support, collaborating with sales teams to assess opportunities, resolve technical issues, and present solutions while ensuring a smooth tr...

Montreal, QCIn-Person

1 week ago

  •   5 - 7 years exp.  •   Telecommunications & Hardware

$147K - $199K *

Unlock potential by supporting national defense through enterprise monitoring. Deliver critical system insights and enhance IT infrastructure stability, ensuring operations are secure and resilient to...

3 weeks ago

  •   8 - 10 years exp.  •   Information Technology

$147K - $199K *

Accelerate progress at national defense by ensuring critical systems' stability. As an expert in enterprise monitoring, you'll enhance performance insights and operational awareness, protecting our na...

3 weeks ago

  •   8 - 10 years exp.  •   Information Technology

$132K - $198K *

Join a dynamic team to design and implement AI solutions that enhance healthcare outcomes. Collaborate across sectors to translate business needs into production-ready machine learning applications, d...

1 week ago

  •   5 - 7 years exp.  •   Healthcare

$90K - $120K *

Shape the future of IT operations by managing enterprise systems and ensuring compliance in a secure environment. Collaborate with diverse teams to tackle complex technical challenges and drive servic...

3 weeks ago

  •   5 - 7 years exp.  •   Information Technology

$90K - $120K *

Innovate and enhance software testing strategies by leading complex evaluations, developing rigorous test procedures, and documenting workflows. Collaborate with teams while leveraging Agile methodolo...

6 days ago

  •   5 - 7 years exp.  •   Information Technology

$125K - $150K *

Lead the charge in driving new client acquisition and nurturing existing customer relationships in a fast-paced SaaS environment, while leveraging innovative privacy solutions to enhance trust and rev...

1 week ago

  •   5 - 7 years exp.  •   Enterprise Technology

$125K - $150K *

Accelerate progress at the forefront of data privacy solutions, driving new client acquisition and nurturing existing relationships while aligning with a dynamic team focused on compliance and revenue...

1 week ago

  •   5 - 7 years exp.  •   Enterprise Technology

$120K - $150K *

Develop robust software solutions for Edge Infrastructure, enabling seamless content distribution across Apple's global services. Collaborate with a dynamic team to enhance systems, architecture, and...

Reposted 6 days ago

  •   5 - 7 years exp.  •   Information Technology

$108K - $148K *

Engage your expertise to set up and deploy advanced AIX Analytics solutions, providing critical support and leadership across teams while optimizing data collection and operational models, influencing...

US-AnywhereRemote

3 weeks ago

  •   Less than 5 years exp.  •   Manufacturing & Automotive

$100K - $130K *

Innovate security processes for autonomous vessels by driving compliance and authorization lifecycles. Engage with government entities to establish security architectures, mitigate risks, and ensure o...

3 weeks ago

  •   5 - 7 years exp.  •   Aerospace & Defense

$120K - $150K *

Innovate within a dynamic team to lead technical integration and architecture development for national defense initiatives, ensuring system readiness across multiple agencies and domains while providi...

3 weeks ago

  •   11 - 15 years exp.  •   Aerospace & Defense

$130K - $140K *

Optimize systems engineering processes by conducting thorough evaluations, preparing documentation, and supporting technical reviews to enhance program performance and compliance with Air Force standa...

5 days ago

  •   8 - 10 years exp.  •   Aerospace & Defense

Frequently Asked Questions (FAQ)

  • What does a Support Escalation Engineer do?question toggle

    A Support Escalation Engineer troubleshoots complex technical issues, works closely with team members, manages customer expectations, and escalates issues when necessary. They play a pivotal role in maintaining customer service levels and driving product improvement.

  • What skills are required for a Support Escalation Engineer?question toggle

    Common skills required for a Support Escalation Engineer include problem-solving abilities, excellent customer service skills, knowledge of the product or service, and strong communication skills.

  • What qualifications are needed to become a Support Escalation Engineer?question toggle

    Typically, a bachelor's degree in Computer Science, Information Systems, or a related field is required. Additionally, experience in a similar role and industry certifications may be beneficial.

  • Does Ladders have Support Escalation Engineer jobs that pay over $100k?question toggle

    Yes, Ladders specializes in high-paying jobs and features a variety of Support Escalation Engineer jobs that pay $100k and above.