Are you ready to level up your career? Explore a broad collection of lucrative Support Escalation Engineer roles that pay $100k and above, exclusively on Ladders.
A Support Escalation Engineer works closely with team members, customers, and other stakeholders to troubleshoot technical issues and escalate them as needed. They play a critical role in maintaining customer satisfaction and driving product improvement.
Typically, a bachelor's degree in Computer Science, Information Systems, or a related field is required. Key skills include customer service skills, detailed understanding of the product or service, communication skills, and problem-solving abilities. Browse through our job listings to find the perfect fit for you.
$95K - $178K *
Engage in advanced systems engineering for UAS Ground Control Stations, providing technical guidance, troubleshooting, and training while collaborating with cross-functional teams to ensure mission su...
2 weeks ago
$90K - $110K *
Transform the production landscape by supporting test processes, leading initiatives, and collaborating with teams to enhance quality and efficiency in product starts and testing. Your expertise will...
1 week ago
$100K - $110K *
Engage as a hands-on Security Engineer to enhance security operations while collaborating with cross-functional teams to maintain a secure and resilient technology environment across diverse infrastru...
Reposted today
$110K - $130K *
Engage in leading network infrastructure projects, ensuring high performance and availability. Operate independently or in teams, providing technical expertise, managing systems, and advising on strat...
1 week ago
Software Integration Engineer (SIE) Level 2
$100K - $120K *
Engineer secure and scalable Kubernetes clusters within a Linux infrastructure. Ensure operational performance and compliance of the Platform-as-a-Service (PaaS) while supporting mission-critical appl...
2 weeks ago
Account Executive - Americas Service Providers - ThousandEyes
$208K - $282K *
Engage with large Telco and Media accounts to drive sales growth. Develop strategic relationships, execute account plans, and collaborate with internal teams, ensuring effective presentation and negot...
3 weeks ago
Account Executive - Americas Service Providers - ThousandEyes
$208K - $282K *
Shape the future of the telecom landscape by driving sales growth within a pivotal segment. As an Account Executive, lead strategic initiatives to establish relationships with major clients, ensuring...
3 weeks ago
Account Executive - Americas Service Providers - ThousandEyes
$208K - $282K *
Elevate your career by driving sales growth for innovative digital solutions within strategic enterprise accounts. Lead key relationships in the Telco/Media sector while achieving ambitious sales goal...
Reposted 3 weeks ago
Software Integration Engineer (SIE) Level 2
$100K - $120K *
Lead the charge in managing and optimizing Kubernetes clusters within a secure, Linux-based PaaS environment, ensuring reliability, scalability, and top performance to support mission-critical applica...
2 weeks ago
Senior MES Consultant/ MES Lead Remote with Travel
$110K - $130K *
Join our team to lead the design and implementation of Manufacturing Execution Systems (MES) for the biotech and pharmaceutical industries. Collaborate with clients and teams to enhance operational ef...
3 weeks ago
Account Executive - Enterprise
$220K - $320K *
Accelerate growth by driving high-value sales in the enterprise segment. Utilize your expertise in software sales, relationship building, and strategic prospecting to exceed targets and foster key par...
1 week ago
$80K - $100K *
Join a dynamic MLOps team in transforming machine learning deployments. Engage with customers, troubleshoot issues, design features, and enhance software efficiency in a cutting-edge cloud environment...
5 days ago
$80K - $100K *
Join a team that's transforming MLOps by developing cloud-native machine learning services. Engage with customers, troubleshoot issues, and ensure the efficient deployment of models while applying you...
5 days ago
$80K - $100K *
Join a dynamic team at the forefront of MLOps, developing scalable, cloud-native machine learning services. Engage with customers, troubleshoot issues, and innovate efficient software solutions while...
5 days ago
$80K - $95K *
Lead the transformation of automated storage solutions by partnering with Sales teams to deliver competitive proposals, ensuring seamless project transition and optimal design for efficient integratio...
1 week ago
Account Executive, Enterprise - Southern CA
$117K - $167K *
Grow client partnerships by crafting strategic account plans, collaborating cross-functionally, and serving as a trusted advisor to C-level executives, ensuring cloud security solutions align with cus...
1 week ago
$85K - $100K *
Shape the future of project delivery by supporting project management through effective coordination, communication, and documentation. Ensure project quality and compliance while fostering strong rel...
1 week ago
$80K - $95K *
Shape project outcomes by supporting management in coordination, quality control, and administrative tasks. Engage directly with stakeholders to ensure effective communication and timeliness throughou...
2 weeks ago
$100K - $110K *
Join us to create innovative software solutions in an Agile team environment. Collaborate to design, develop, and maintain applications that deliver real business value while honing your technical ski...
Reposted 2 weeks ago
Senior Staff, System Product Engineering
$150K - $180K *
Drive innovation in system-level test solutions for cutting-edge NAND technologies. Lead cross-functional teams, develop strategic test methodologies, and ensure high-quality product delivery that ali...
1 week ago
$122K - $135K *
Develop and implement advanced technical solutions to enhance government missions. Collaborate on system integration, documentation, and support while ensuring seamless communication and project manag...
Reposted 1 week ago
Principal Software Engineer - Infrastructure Automation
$173K - $230K *
Advance the future of infrastructure automation as a Principal Software Engineer, leading the design and implementation of enterprise-scale architectures, driving impactful solutions, and collaboratin...
1 week ago
Principal Software Engineer - Infrastructure Automation
$173K - $230K *
Lead the evolution of our infrastructure automation strategy by defining technical standards and frameworks. Collaborate with multiple engineering teams to build secure, efficient solutions while ment...
1 week ago
Computer System Analyst III (Scrum Master)
$92K - $110K *
Drive efficiencies in systems analysis and Scrum methodologies to enhance operational readiness, ensuring strong support for naval information systems through validation, verification, and agile proje...
2 weeks ago
$150K - $220K *
Join us to drive impactful sales strategies, engaging technical buyers and navigating complex deals while collaborating closely with customers and the revenue team, all in a fast-paced, dynamic enviro...
2 days ago
What does a Support Escalation Engineer do?
A Support Escalation Engineer troubleshoots complex technical issues, works closely with team members, manages customer expectations, and escalates issues when necessary. They play a pivotal role in maintaining customer service levels and driving product improvement.
What skills are required for a Support Escalation Engineer?
Common skills required for a Support Escalation Engineer include problem-solving abilities, excellent customer service skills, knowledge of the product or service, and strong communication skills.
What qualifications are needed to become a Support Escalation Engineer?
Typically, a bachelor's degree in Computer Science, Information Systems, or a related field is required. Additionally, experience in a similar role and industry certifications may be beneficial.
Does Ladders have Support Escalation Engineer jobs that pay over $100k?
Yes, Ladders specializes in high-paying jobs and features a variety of Support Escalation Engineer jobs that pay $100k and above.