Are you ready to level up your career? Explore a broad collection of lucrative Support Escalation Engineer roles that pay $100k and above, exclusively on Ladders.
A Support Escalation Engineer works closely with team members, customers, and other stakeholders to troubleshoot technical issues and escalate them as needed. They play a critical role in maintaining customer satisfaction and driving product improvement.
Typically, a bachelor's degree in Computer Science, Information Systems, or a related field is required. Key skills include customer service skills, detailed understanding of the product or service, communication skills, and problem-solving abilities. Browse through our job listings to find the perfect fit for you.
$134K - $241K *
Lead the integration of missile defense elements, ensuring alignment with national objectives. Collaborate with teams to evaluate systems, support engineering milestones, and develop advanced applicat...
2 weeks ago
$100K - $130K *
Innovate by designing and supporting modern Edge computing infrastructure to enhance operational efficiency, enabling secure and agile feature releases for product teams while collaborating with diver...
Reposted 1 week ago
$100K - $130K *
Drive the evolution of our Edge computing infrastructure by designing, engineering, and supporting Cloud platforms. Lead automation efforts and enhance system operations to ensure seamless, secure, an...
Reposted 1 week ago
$70K - $95K *
Join a team that delivers innovative tooling solutions, enhances machining applications, and drives customer satisfaction through technical expertise and collaboration across diverse functional areas...
Reposted yesterday
Senior Presales, Systems Engineer
$166K - $343K *
Join a team that's redefining networking solutions. As a Pre-Sales Systems Engineer, support and drive innovative solutions for clients, enhancing customer experience while collaborating with sales te...
Reposted today
Senior Systems Engineer - EUC (Remote)
$100K - $130K *
Build innovative enterprise endpoint management solutions focusing on macOS and Windows. Lead the design, implementation, and support of secure user environments while collaborating cross-functionally...
4 weeks ago
$90K - $120K *
Execute network engineering strategies to design, implement, and enhance enterprise infrastructure using Cisco and Arista technologies, ensuring optimal performance and compliance within dynamic envir...
4 weeks ago
Sr Specialist, Enterprise Servicing
$94K - $134K *
Support merchants by managing relationships, addressing concerns, and enhancing account performance. Collaborate on integrations and product support, aiming for portfolio growth through strategic comm...
3 weeks ago
$90K - $120K *
Elevate your career by leading complex IT program management and integration efforts. Collaborate with cross-functional teams to fulfill strategic objectives, design secure cloud environments, and ens...
Yesterday
Senior Systems Engineer - EUC (Remote)
$90K - $120K *
Drive excellence in endpoint management by designing and supporting enterprise solutions, primarily focusing on macOS via Jamf Pro and enhancing Windows management through Intune. Collaborate cross-fu...
4 weeks ago
Senior Engineer -Performance Engineering
$100K - $130K *
Join our team to enhance and optimize performance engineering for cutting-edge Retail Media Platforms. Utilize your expertise in cloud environments and observability tools to drive efficiency and addr...
Reposted today
Senior Staff, IT Storage Engineer
$180K - $297K *
Unlock potential as a Senior Staff Storage Engineer, influencing EDA and HPC infrastructure. Own storage architecture and automation, ensuring operational excellence across petabyte-scale environments...
1 week ago
$89K - $157K *
Join a team that's shaping the future of space exploration by ensuring the precision and reliability of electrical integration for crewed missions. Your expertise will influence landmark missions, cre...
2 weeks ago
$90K - $130K *
Optimize product setup and lifecycle management by leading cross-functional teams to enhance product structure, ensuring compliance and customer satisfaction while driving alignment with strategic goa...
4 weeks ago
$90K - $130K *
Join a team that tackles product setup and lifecycle management challenges, ensuring alignment with customer needs through effective collaboration and innovative solutions in a dynamic, cross-function...
4 weeks ago
Account Executive - Enterprise
$200K *
Accelerate progress at the forefront of enterprise sales by leveraging your expertise to drive growth in a consultative environment, managing complex client relationships and opportunities for upsell...
4 weeks ago
Senior Quality Enablement Specialist
$85K - $110K *
Empower frontline teams with essential coaching and education in quality improvement principles, fostering a culture of safety and excellence in healthcare delivery. Collaborate effectively to enhance...
3 weeks ago
$120K - $160K *
Elevate business relationships by showcasing solutions and insights while driving customer outcomes. Collaborate with partners and deliver compelling demonstrations to enhance sales success and indust...
3 weeks ago
SOC Technician (Shift 1 Lead) - Senior
$75K - $95K *
Explore the impact of cybersecurity by protecting a vast network. Bring your analytic skills to monitor, analyze, and respond to security threats, all while contributing to the defense framework suppo...
4 days ago
Infrastructure Management Manager - SME
$100K - $130K *
Unlock potential by governing infrastructure operations, overseeing modernizations, developing standards, and advising leadership to ensure resilience and compliance in diverse IT environments...
2 weeks ago
Sr. Solutions Architect, AWS Industries, Telco
$153K - $207K *
Serve as a trusted advisor to Telco clients, designing AWS cloud solutions that drive digital transformation and enhance infrastructure resilience while fostering strategic partnerships and revenue gr...
1 week ago
Software Engineering Manager, Enterprise Supervision
$120K - $150K *
Lead a team of software engineers to develop cloud-native solutions on AWS. Collaborate with product management and enhance engineering practices while fostering a culture of continuous improvement to...
3 weeks ago
$80K - $110K *
Drive the management of enterprise application flows, ensuring optimal infrastructure capacity and supporting complex trading platforms while enhancing automation and process improvements across teams...
6 days ago
Senior Sales Engineer, Public Sector - Western Canada
$168K - $240K *
Join a high-impact team as a technical partner, bridging complex solutions with business goals. Utilize your expertise in cybersecurity and networking to drive success in the public sector, ensuring c...
6 days ago
$64K - $113K *
Drive the design and development of scalable applications using C#, .NET, and React JS. Collaborate with cross-functional teams while ensuring best practices in coding standards and troubleshooting co...
Today
What does a Support Escalation Engineer do?
A Support Escalation Engineer troubleshoots complex technical issues, works closely with team members, manages customer expectations, and escalates issues when necessary. They play a pivotal role in maintaining customer service levels and driving product improvement.
What skills are required for a Support Escalation Engineer?
Common skills required for a Support Escalation Engineer include problem-solving abilities, excellent customer service skills, knowledge of the product or service, and strong communication skills.
What qualifications are needed to become a Support Escalation Engineer?
Typically, a bachelor's degree in Computer Science, Information Systems, or a related field is required. Additionally, experience in a similar role and industry certifications may be beneficial.
Does Ladders have Support Escalation Engineer jobs that pay over $100k?
Yes, Ladders specializes in high-paying jobs and features a variety of Support Escalation Engineer jobs that pay $100k and above.