Are you ready to level up your career? Explore a broad collection of lucrative Support Escalation Engineer roles that pay $100k and above, exclusively on Ladders.
A Support Escalation Engineer works closely with team members, customers, and other stakeholders to troubleshoot technical issues and escalate them as needed. They play a critical role in maintaining customer satisfaction and driving product improvement.
Typically, a bachelor's degree in Computer Science, Information Systems, or a related field is required. Key skills include customer service skills, detailed understanding of the product or service, communication skills, and problem-solving abilities. Browse through our job listings to find the perfect fit for you.
$95K - $115K *
Partner with us to enhance customer satisfaction through exceptional after-sales support, troubleshooting, and integration of advanced test solutions, ensuring optimal performance and production yield...
2 weeks ago
$120K - $145K *
Lead and shape systems engineering for complex hardware and software solutions, ensuring compliance with mission objectives and enterprise architecture through direct oversight from concept to deploym...
1 week ago
Systems Engineer, Electrical Systems
$95K - $115K *
Tackle the challenge of enhancing Ground-based Midcourse Defense systems by leveraging your electrical engineering expertise and critical systems analysis skills. Collaborate with a dynamic team to in...
3 weeks ago
Field Sales Support Systems Engineer Stf - E4
$104K - $194K *
Innovate sustainment proposals by managing integrated operations, ensuring accurate input and compliance, and driving process improvements for maximized efficiency across multiple teams in a high-impa...
1 week ago
Site Reliability Engineer Lead
$125K - $148K *
Lead and modernize cloud, database, and analytics platforms while managing a multidisciplinary engineering team to enhance reliability, operational excellence, and drive strategic transformation in th...
5 days ago
$95K - $178K *
Join our Systems Engineering Integration and Test team to manage component-level requirements and verification for advanced missile systems, enhancing strategic defense capabilities while mentoring ju...
2 days ago
$95K - $178K *
Advance strategic defense by joining our dynamic Systems Engineering team to develop and verify component level requirements, mentor junior staff, and lead critical technical reviews, all while suppor...
4 days ago
$95K - $178K *
Partner with us to support the Fleet Ballistic Missile Program by managing system integrations, developing requirements, and ensuring verification processes in a collaborative engineering environment...
5 days ago
$95K - $178K *
Unlock the potential of complex space systems by engaging in system integration, analysis, and validation. Collaborate within Agile teams to deliver innovative solutions that enhance space domain awar...
5 days ago
$95K - $178K *
Lead the charge in the development and verification of next-gen MILSATCOM systems, ensuring comprehensive requirements management and cross-functional collaboration to deliver advanced communication c...
5 days ago
$95K - $178K *
Engineer innovative solutions for next-gen wideband MILSATCOM systems, performing critical requirements allocation, verification, and team coordination to ensure successful design and implementation w...
5 days ago
$85K - $158K *
Transform complex system architectures as a Systems Engineer, collaborating with cross-functional teams to design, develop, and implement innovative training solutions aligned with current and future...
5 days ago
$95K - $178K *
Unlock potential by driving system requirements development and verification across the entire product lifecycle. Collaborate with stakeholders to ensure alignment and traceability while maintaining c...
6 days ago
$95K - $178K *
Champion systems engineering efforts to transform customer requirements into comprehensive, effective solutions, ensuring compliance with technical, schedule, and cost constraints while collaborating...
1 week ago
$85K - $158K *
Drive innovative software solutions in a dynamic Agile team, collaborating with experts across disciplines to create robust architectures, high-quality code, and integrate mission-critical products th...
1 week ago
$95K - $178K *
Join a dynamic Systems Engineering team to develop requirements, integrate solutions, and support advanced technologies for strategic defense systems. Contribute your skills to ensure successful proje...
1 week ago
$95K - $178K *
Shape the future of operations support by ensuring real-time functionality and maintenance of complex Ground and Space systems. Collaborate with teams to identify problems, streamline processes, and p...
1 week ago
$95K - $178K *
Shape the future of software systems engineering by leading complex testing, verification, and integration efforts. Drive project success while ensuring quality and schedule objectives are met in a co...
1 week ago
$95K - $178K *
Join a dynamic team to innovate and enhance geospatial intelligence solutions, driving excellence in engineering practices. Play a key role in shaping the future of national security with cutting-edge...
1 week ago
$85K - $158K *
Execute comprehensive systems engineering solutions, collaborating with project leads to model, validate, and innovate next-gen sustainment initiatives for diverse programs while ensuring operational...
1 week ago
$95K - $178K *
Transform next-generation sustainment solutions by leading system architecture modeling, driving technical excellence, and collaborating across teams to deliver innovative software and enhance custome...
1 week ago
$95K - $178K *
Join a team that's transforming hypersonic flight testing! As a Systems Engineer, you will develop and verify cutting-edge specifications while collaborating across disciplines on a fast-paced project...
2 weeks ago
$85K - $158K *
Transform complex systems into integrated capabilities while leading a critical function within a multi-disciplinary team. Manage dependencies, ensure technical integrity, and provide data-driven insi...
2 weeks ago
$85K - $158K *
Transform hypersonic design projects by ensuring requirements and verification alignment. Collaborate across teams to support the full lifecycle of subsystems, enhancing system performance and integra...
2 weeks ago
$95K - $178K *
Advance your career by leveraging your expertise in systems engineering to design, integrate, and test innovative solutions. Collaborate with diverse teams to ensure customer requirements are met whil...
2 weeks ago
What does a Support Escalation Engineer do?
A Support Escalation Engineer troubleshoots complex technical issues, works closely with team members, manages customer expectations, and escalates issues when necessary. They play a pivotal role in maintaining customer service levels and driving product improvement.
What skills are required for a Support Escalation Engineer?
Common skills required for a Support Escalation Engineer include problem-solving abilities, excellent customer service skills, knowledge of the product or service, and strong communication skills.
What qualifications are needed to become a Support Escalation Engineer?
Typically, a bachelor's degree in Computer Science, Information Systems, or a related field is required. Additionally, experience in a similar role and industry certifications may be beneficial.
Does Ladders have Support Escalation Engineer jobs that pay over $100k?
Yes, Ladders specializes in high-paying jobs and features a variety of Support Escalation Engineer jobs that pay $100k and above.