Find Your Next Support Escalation Engineer Job on Ladders

Are you ready to level up your career? Explore a broad collection of lucrative Support Escalation Engineer roles that pay $100k and above, exclusively on Ladders.

What is a Support Escalation Engineer?

A Support Escalation Engineer works closely with team members, customers, and other stakeholders to troubleshoot technical issues and escalate them as needed. They play a critical role in maintaining customer satisfaction and driving product improvement.

How to Land a Support Escalation Engineer Job?

Typically, a bachelor's degree in Computer Science, Information Systems, or a related field is required. Key skills include customer service skills, detailed understanding of the product or service, communication skills, and problem-solving abilities. Browse through our job listings to find the perfect fit for you.

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$134K - $241K *

Lead the integration of missile defense elements, ensuring alignment with national objectives. Collaborate with teams to evaluate systems, support engineering milestones, and develop advanced applicat...

2 weeks ago

  •   11 - 15 years exp.  •   Aerospace & Defense

$100K - $130K *

Innovate by designing and supporting modern Edge computing infrastructure to enhance operational efficiency, enabling secure and agile feature releases for product teams while collaborating with diver...

Reposted 1 week ago

  •   Less than 5 years exp.  •   Information Technology

$100K - $130K *

Drive the evolution of our Edge computing infrastructure by designing, engineering, and supporting Cloud platforms. Lead automation efforts and enhance system operations to ensure seamless, secure, an...

Reposted 1 week ago

  •   Less than 5 years exp.  •   Information Technology

$70K - $95K *

Join a team that delivers innovative tooling solutions, enhances machining applications, and drives customer satisfaction through technical expertise and collaboration across diverse functional areas...

Reposted yesterday

  •   Less than 5 years exp.  •   Manufacturing & Automotive

$166K - $343K *

Join a team that's redefining networking solutions. As a Pre-Sales Systems Engineer, support and drive innovative solutions for clients, enhancing customer experience while collaborating with sales te...

Reposted today

  •   Less than 5 years exp.  •   Telecommunications & Hardware

$100K - $130K *

Build innovative enterprise endpoint management solutions focusing on macOS and Windows. Lead the design, implementation, and support of secure user environments while collaborating cross-functionally...

US-AnywhereRemote

4 weeks ago

  •   Less than 5 years exp.  •   Enterprise Technology

$90K - $120K *

Execute network engineering strategies to design, implement, and enhance enterprise infrastructure using Cisco and Arista technologies, ensuring optimal performance and compliance within dynamic envir...

4 weeks ago

  •   5 - 7 years exp.  •   Telecommunications & Hardware

$94K - $134K *

Support merchants by managing relationships, addressing concerns, and enhancing account performance. Collaborate on integrations and product support, aiming for portfolio growth through strategic comm...

3 weeks ago

  •   Less than 5 years exp.  •   Business Services

$90K - $120K *

Elevate your career by leading complex IT program management and integration efforts. Collaborate with cross-functional teams to fulfill strategic objectives, design secure cloud environments, and ens...

Yesterday

  •   Less than 5 years exp.  •   Aerospace & Defense

$90K - $120K *

Drive excellence in endpoint management by designing and supporting enterprise solutions, primarily focusing on macOS via Jamf Pro and enhancing Windows management through Intune. Collaborate cross-fu...

4 weeks ago

  •   Less than 5 years exp.  •   Information Technology

$100K - $130K *

Join our team to enhance and optimize performance engineering for cutting-edge Retail Media Platforms. Utilize your expertise in cloud environments and observability tools to drive efficiency and addr...

Reposted today

  •   Less than 5 years exp.  •   Information Technology

$180K - $297K *

Unlock potential as a Senior Staff Storage Engineer, influencing EDA and HPC infrastructure. Own storage architecture and automation, ensuring operational excellence across petabyte-scale environments...

1 week ago

  •   11 - 15 years exp.  •   Information Technology

$89K - $157K *

Join a team that's shaping the future of space exploration by ensuring the precision and reliability of electrical integration for crewed missions. Your expertise will influence landmark missions, cre...

2 weeks ago

  •   Less than 5 years exp.  •   Aerospace & Defense

$90K - $130K *

Optimize product setup and lifecycle management by leading cross-functional teams to enhance product structure, ensuring compliance and customer satisfaction while driving alignment with strategic goa...

4 weeks ago

  •   Less than 5 years exp.  •   Enterprise Technology

$90K - $130K *

Join a team that tackles product setup and lifecycle management challenges, ensuring alignment with customer needs through effective collaboration and innovative solutions in a dynamic, cross-function...

4 weeks ago

  •   Less than 5 years exp.  •   Manufacturing & Automotive

$200K *

Accelerate progress at the forefront of enterprise sales by leveraging your expertise to drive growth in a consultative environment, managing complex client relationships and opportunities for upsell...

Toronto, ONIn-Person

4 weeks ago

  •   Less than 5 years exp.  •   Enterprise Technology

$85K - $110K *

Empower frontline teams with essential coaching and education in quality improvement principles, fostering a culture of safety and excellence in healthcare delivery. Collaborate effectively to enhance...

3 weeks ago

  •   5 - 7 years exp.  •   Healthcare

$120K - $160K *

Elevate business relationships by showcasing solutions and insights while driving customer outcomes. Collaborate with partners and deliver compelling demonstrations to enhance sales success and indust...

US-AnywhereRemote

3 weeks ago

  •   8 - 10 years exp.  •   Enterprise Technology

$75K - $95K *

Explore the impact of cybersecurity by protecting a vast network. Bring your analytic skills to monitor, analyze, and respond to security threats, all while contributing to the defense framework suppo...

4 days ago

  •   Less than 5 years exp.  •   Aerospace & Defense

$100K - $130K *

Unlock potential by governing infrastructure operations, overseeing modernizations, developing standards, and advising leadership to ensure resilience and compliance in diverse IT environments...

2 weeks ago

  •   5 - 7 years exp.  •   Education, Government & Non-Profit

$153K - $207K *

Serve as a trusted advisor to Telco clients, designing AWS cloud solutions that drive digital transformation and enhance infrastructure resilience while fostering strategic partnerships and revenue gr...

1 week ago

  •   8 - 10 years exp.  •   Telecommunications & Hardware

$120K - $150K *

Lead a team of software engineers to develop cloud-native solutions on AWS. Collaborate with product management and enhance engineering practices while fostering a culture of continuous improvement to...

3 weeks ago

  •   Less than 5 years exp.  •   Enterprise Technology

$80K - $110K *

Drive the management of enterprise application flows, ensuring optimal infrastructure capacity and supporting complex trading platforms while enhancing automation and process improvements across teams...

Mississauga, ONIn-Person

6 days ago

  •   8 - 10 years exp.  •   Technical Services

$168K - $240K *

Join a high-impact team as a technical partner, bridging complex solutions with business goals. Utilize your expertise in cybersecurity and networking to drive success in the public sector, ensuring c...

US-AnywhereRemote

6 days ago

  •   5 - 7 years exp.  •   Technical Services

$64K - $113K *

Drive the design and development of scalable applications using C#, .NET, and React JS. Collaborate with cross-functional teams while ensuring best practices in coding standards and troubleshooting co...

Today

  •   Less than 5 years exp.  •   Information Technology

Frequently Asked Questions (FAQ)

  • What does a Support Escalation Engineer do?question toggle

    A Support Escalation Engineer troubleshoots complex technical issues, works closely with team members, manages customer expectations, and escalates issues when necessary. They play a pivotal role in maintaining customer service levels and driving product improvement.

  • What skills are required for a Support Escalation Engineer?question toggle

    Common skills required for a Support Escalation Engineer include problem-solving abilities, excellent customer service skills, knowledge of the product or service, and strong communication skills.

  • What qualifications are needed to become a Support Escalation Engineer?question toggle

    Typically, a bachelor's degree in Computer Science, Information Systems, or a related field is required. Additionally, experience in a similar role and industry certifications may be beneficial.

  • Does Ladders have Support Escalation Engineer jobs that pay over $100k?question toggle

    Yes, Ladders specializes in high-paying jobs and features a variety of Support Escalation Engineer jobs that pay $100k and above.