Find Your Next Support Escalation Engineer Job on Ladders

Are you ready to level up your career? Explore a broad collection of lucrative Support Escalation Engineer roles that pay $100k and above, exclusively on Ladders.

What is a Support Escalation Engineer?

A Support Escalation Engineer works closely with team members, customers, and other stakeholders to troubleshoot technical issues and escalate them as needed. They play a critical role in maintaining customer satisfaction and driving product improvement.

How to Land a Support Escalation Engineer Job?

Typically, a bachelor's degree in Computer Science, Information Systems, or a related field is required. Key skills include customer service skills, detailed understanding of the product or service, communication skills, and problem-solving abilities. Browse through our job listings to find the perfect fit for you.

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$150K *

Join a team that's shaping the future of cloud security by designing and implementing robust security controls across AWS and Kubernetes environments, ensuring compliance and fostering a secure softwa...

2 weeks ago

  •   5 - 7 years exp.  •   Information Technology

$120K - $150K *

Elevate security protocols by designing and implementing proactive cloud security measures. Lead in creating automation and guardrails for AWS environments, ensuring compliance across engineering team...

3 weeks ago

  •   5 - 7 years exp.  •   Information Technology

$90K - $120K *

Engage in developing and customizing Salesforce Commerce Cloud solutions, collaborating with teams to refine requirements, ensuring code quality, and troubleshooting implementation issues while stayin...

3 weeks ago

  •   Less than 5 years exp.  •   Enterprise Technology

$90K - $130K *

Drive growth by hunting for new AI business, expanding adoption of AI solutions, and fostering strategic relationships across sectors. You will lead the full sales cycle, aligning opportunities with c...

US-AnywhereRemote

2 weeks ago

  •   5 - 7 years exp.  •   Enterprise Technology

$106K - $145K *

Empower our engineering team by building reliable, scalable cloud-based solutions, driving operational excellence and enhancing application performance through automation and collaboration in a dynami...

Today

  •   Less than 5 years exp.  •   Information Technology

$178K - $226K *

Join a team that's at the forefront of cybersecurity by developing actionable intelligence on cyber threats. Analyze complex data, drive innovation, and enhance capabilities to protect vital assets wh...

Reposted 1 week ago

  •   5 - 7 years exp.  •   Information Technology

$154K *

Shape the future of digital transformation by leading a dynamic team focused on delivering innovative applications and insightful technology solutions within a collaborative environment...

2 weeks ago

  •   5 - 7 years exp.  •   Information Technology

$100K - $140K *

Unlock potential by designing and implementing complex mission networks. Collaborate across teams to enhance system reliability and efficiency while supporting critical cyber operations with a focus o...

2 weeks ago

  •   11 - 15 years exp.  •   Aerospace & Defense

$136K - $225K *

Join us to leverage deep technical expertise as a Senior Partner Solutions Engineer, resolving architectural challenges and maintaining ecosystem integrity while collaborating across teams to enhance...

3 days ago

  •   5 - 7 years exp.  •   Enterprise Technology

$90K - $130K *

Elevate IT infrastructure by optimizing systems, enhancing security, and ensuring reliable cloud operations to support organizational growth and efficiency while guiding technical teams and innovative...

3 weeks ago

  •   5 - 7 years exp.  •   Information Technology

$100K - $130K *

Shape the future of information assurance by leading the deployment of key security frameworks and Xacta solutions, while providing expert guidance and support to team members and clients in a dynamic...

1 month ago

  •   5 - 7 years exp.  •   Information Technology

$111K *

Take ownership of complex system integrations as a Senior Device Analyst, guiding teams in multi-site healthcare settings. Collaborate with stakeholders to analyze needs, drive project initiatives, an...

Vancouver, BCIn-Person

Today

  •   Less than 5 years exp.  •   Healthcare

$100K - $130K *

Join us to ensure reliability and performance of mission-critical applications through automation and incident response. Help build resilient, scalable systems while adhering to strict performance sta...

2 weeks ago

  •   Less than 5 years exp.  •   Aerospace & Defense

$100K - $130K *

Take ownership of complex network engineering tasks, delivering break/fix support for Navy afloat networks while collaborating with military personnel and ensuring seamless communication and data serv...

Today

  •   5 - 7 years exp.  •   Aerospace & Defense

$100K - $130K *

Take ownership of network support for Navy afloat systems. Collaborate with military and government personnel to resolve issues, enhance connectivity, and deliver IT solutions on board ships. Ensure h...

US-AnywhereRemote

Today

  •   5 - 7 years exp.  •   Aerospace & Defense

$90K - $120K *

Execute high-stakes network support aboard Navy ships, delivering technical solutions, troubleshooting, and collaborating with military personnel to ensure robust and reliable afloat communication sys...

2 weeks ago

  •   5 - 7 years exp.  •   Aerospace & Defense

$166K - $343K *

Join a dynamic team as a Presales Systems Engineer, where you'll enhance digital transformation by designing cutting-edge networking solutions across HPE Networking, Aruba, and Juniper technologies wh...

Reposted yesterday

  •   5 - 7 years exp.  •   Education, Government & Non-Profit

$137K - $190K *

Build secure and scalable cloud environments by leading cloud security initiatives, enhancing security posture, mitigating risks, and fostering collaboration across infrastructure and engineering team...

US-AnywhereRemote

4 weeks ago

  •   Less than 5 years exp.  •   Information Technology

$90K - $130K *

Join our dynamic team as a Systems Engineer, driving innovative IT solutions while overseeing end-to-end project support and ensuring compliance with enterprise architecture to meet evolving business...

5 days ago

  •   8 - 10 years exp.  •   Information Technology

$70K - $95K *

Transform software solutions by designing, developing, and deploying applications that align with client needs and drive business growth. Collaborate with teams to ensure high-quality outputs and main...

2 weeks ago

  •   Less than 5 years exp.  •   Information Technology

$98K - $176K *

Accelerate progress at our advanced high-volume manufacturing facility by managing BEOL process integration, driving yield improvements, and collaborating with technology teams to enhance product qual...

3 weeks ago

  •   Less than 5 years exp.  •   Manufacturing & Automotive

$120K - $150K *

Grow traffic solutions by leveraging technical expertise in software development and distributed systems. Drive collaboration across teams to optimize code, ensure efficient traffic management, and co...

2 weeks ago

  •   Less than 5 years exp.  •   Information Technology

$120K - $150K *

Contribute to the development and deployment of innovative edge solutions, driving the full product lifecycle from design to production while enhancing team collaboration and system performance in a d...

2 weeks ago

  •   Less than 5 years exp.  •   Information Technology

$90K - $120K *

Transform complex systems into innovative solutions while leading cross-disciplinary projects. Collaborate closely with teams and clients, design circuit schematics, and mentor fellow engineers to dri...

Reposted 6 days ago

  •   Less than 5 years exp.  •   Aerospace & Defense

$150K - $268K *

Invent innovative solutions as a Software Engineer, enhancing TAK Product Center through advanced Elasticsearch configurations and driving user-centric applications across key platforms while collabor...

US-AnywhereRemote

3 weeks ago

  •   Less than 5 years exp.  •   Aerospace & Defense

Frequently Asked Questions (FAQ)

  • What does a Support Escalation Engineer do?question toggle

    A Support Escalation Engineer troubleshoots complex technical issues, works closely with team members, manages customer expectations, and escalates issues when necessary. They play a pivotal role in maintaining customer service levels and driving product improvement.

  • What skills are required for a Support Escalation Engineer?question toggle

    Common skills required for a Support Escalation Engineer include problem-solving abilities, excellent customer service skills, knowledge of the product or service, and strong communication skills.

  • What qualifications are needed to become a Support Escalation Engineer?question toggle

    Typically, a bachelor's degree in Computer Science, Information Systems, or a related field is required. Additionally, experience in a similar role and industry certifications may be beneficial.

  • Does Ladders have Support Escalation Engineer jobs that pay over $100k?question toggle

    Yes, Ladders specializes in high-paying jobs and features a variety of Support Escalation Engineer jobs that pay $100k and above.