Are you ready to level up your career? Explore a broad collection of lucrative Support Escalation Engineer roles that pay $100k and above, exclusively on Ladders.
A Support Escalation Engineer works closely with team members, customers, and other stakeholders to troubleshoot technical issues and escalate them as needed. They play a critical role in maintaining customer satisfaction and driving product improvement.
Typically, a bachelor's degree in Computer Science, Information Systems, or a related field is required. Key skills include customer service skills, detailed understanding of the product or service, communication skills, and problem-solving abilities. Browse through our job listings to find the perfect fit for you.
$150K *
Join a team that's shaping the future of cloud security by designing and implementing robust security controls across AWS and Kubernetes environments, ensuring compliance and fostering a secure softwa...
2 weeks ago
Security Engineer, Cloud Security
$120K - $150K *
Elevate security protocols by designing and implementing proactive cloud security measures. Lead in creating automation and guardrails for AWS environments, ensuring compliance across engineering team...
3 weeks ago
$90K - $120K *
Engage in developing and customizing Salesforce Commerce Cloud solutions, collaborating with teams to refine requirements, ensuring code quality, and troubleshooting implementation issues while stayin...
3 weeks ago
Enterprise Account Executive - Canada
$90K - $130K *
Drive growth by hunting for new AI business, expanding adoption of AI solutions, and fostering strategic relationships across sectors. You will lead the full sales cycle, aligning opportunities with c...
2 weeks ago
$106K - $145K *
Empower our engineering team by building reliable, scalable cloud-based solutions, driving operational excellence and enhancing application performance through automation and collaboration in a dynami...
Today
Sr. Security Intelligence Engineer , Threat Intelligence for Global Enterprise Response
$178K - $226K *
Join a team that's at the forefront of cybersecurity by developing actionable intelligence on cyber threats. Analyze complex data, drive innovation, and enhance capabilities to protect vital assets wh...
Reposted 1 week ago
$154K *
Shape the future of digital transformation by leading a dynamic team focused on delivering innovative applications and insightful technology solutions within a collaborative environment...
2 weeks ago
$100K - $140K *
Unlock potential by designing and implementing complex mission networks. Collaborate across teams to enhance system reliability and efficiency while supporting critical cyber operations with a focus o...
2 weeks ago
Senior Partner Solutions Engineer - Red Hat Platforms
$136K - $225K *
Join us to leverage deep technical expertise as a Senior Partner Solutions Engineer, resolving architectural challenges and maintaining ecosystem integrity while collaborating across teams to enhance...
3 days ago
$90K - $130K *
Elevate IT infrastructure by optimizing systems, enhancing security, and ensuring reliable cloud operations to support organizational growth and efficiency while guiding technical teams and innovative...
3 weeks ago
Senior Information Assurance Engineer
$100K - $130K *
Shape the future of information assurance by leading the deployment of key security frameworks and Xacta solutions, while providing expert guidance and support to team members and clients in a dynamic...
1 month ago
Senior Device Analyst, Devices, Regional Digital Solutions
$111K *
Take ownership of complex system integrations as a Senior Device Analyst, guiding teams in multi-site healthcare settings. Collaborate with stakeholders to analyze needs, drive project initiatives, an...
Today
Site Reliability Engineer (SRE) (TS)
$100K - $130K *
Join us to ensure reliability and performance of mission-critical applications through automation and incident response. Help build resilient, scalable systems while adhering to strict performance sta...
2 weeks ago
$100K - $130K *
Take ownership of complex network engineering tasks, delivering break/fix support for Navy afloat networks while collaborating with military personnel and ensuring seamless communication and data serv...
Today
$100K - $130K *
Take ownership of network support for Navy afloat systems. Collaborate with military and government personnel to resolve issues, enhance connectivity, and deliver IT solutions on board ships. Ensure h...
Today
$90K - $120K *
Execute high-stakes network support aboard Navy ships, delivering technical solutions, troubleshooting, and collaborating with military personnel to ensure robust and reliable afloat communication sys...
2 weeks ago
Presales Systems Engineer - HPE Networking - State and Higher Ed (Sacramento)
$166K - $343K *
Join a dynamic team as a Presales Systems Engineer, where you'll enhance digital transformation by designing cutting-edge networking solutions across HPE Networking, Aruba, and Juniper technologies wh...
Reposted yesterday
$137K - $190K *
Build secure and scalable cloud environments by leading cloud security initiatives, enhancing security posture, mitigating risks, and fostering collaboration across infrastructure and engineering team...
4 weeks ago
$90K - $130K *
Join our dynamic team as a Systems Engineer, driving innovative IT solutions while overseeing end-to-end project support and ensuring compliance with enterprise architecture to meet evolving business...
5 days ago
$70K - $95K *
Transform software solutions by designing, developing, and deploying applications that align with client needs and drive business growth. Collaborate with teams to ensure high-quality outputs and main...
2 weeks ago
Member of Technical Staff - Integration Engineering
$98K - $176K *
Accelerate progress at our advanced high-volume manufacturing facility by managing BEOL process integration, driving yield improvements, and collaborating with technology teams to enhance product qual...
3 weeks ago
Software Development Engineer - Traffic Network Proxying, ASE
$120K - $150K *
Grow traffic solutions by leveraging technical expertise in software development and distributed systems. Drive collaboration across teams to optimize code, ensure efficient traffic management, and co...
2 weeks ago
Software Development Engineer - Traffic Network Proxying, ASE
$120K - $150K *
Contribute to the development and deployment of innovative edge solutions, driving the full product lifecycle from design to production while enhancing team collaboration and system performance in a d...
2 weeks ago
$90K - $120K *
Transform complex systems into innovative solutions while leading cross-disciplinary projects. Collaborate closely with teams and clients, design circuit schematics, and mentor fellow engineers to dri...
Reposted 6 days ago
TAK Elastic Search Software Engineer
$150K - $268K *
Invent innovative solutions as a Software Engineer, enhancing TAK Product Center through advanced Elasticsearch configurations and driving user-centric applications across key platforms while collabor...
3 weeks ago
What does a Support Escalation Engineer do?
A Support Escalation Engineer troubleshoots complex technical issues, works closely with team members, manages customer expectations, and escalates issues when necessary. They play a pivotal role in maintaining customer service levels and driving product improvement.
What skills are required for a Support Escalation Engineer?
Common skills required for a Support Escalation Engineer include problem-solving abilities, excellent customer service skills, knowledge of the product or service, and strong communication skills.
What qualifications are needed to become a Support Escalation Engineer?
Typically, a bachelor's degree in Computer Science, Information Systems, or a related field is required. Additionally, experience in a similar role and industry certifications may be beneficial.
Does Ladders have Support Escalation Engineer jobs that pay over $100k?
Yes, Ladders specializes in high-paying jobs and features a variety of Support Escalation Engineer jobs that pay $100k and above.