Are you ready to level up your career? Explore a broad collection of lucrative Support Escalation Engineer roles that pay $100k and above, exclusively on Ladders.
A Support Escalation Engineer works closely with team members, customers, and other stakeholders to troubleshoot technical issues and escalate them as needed. They play a critical role in maintaining customer satisfaction and driving product improvement.
Typically, a bachelor's degree in Computer Science, Information Systems, or a related field is required. Key skills include customer service skills, detailed understanding of the product or service, communication skills, and problem-solving abilities. Browse through our job listings to find the perfect fit for you.
$82K - $172K *
Unlock potential by leveraging your expertise in Electronic Warfare and Spectrum Operations to support sales and technical efforts for innovative CACI CUxS products while providing critical customer t...
Yesterday
$82K - $172K *
Contribute to the development and support of advanced Electronic Warfare products. Leverage your expertise in EMSO and SIGINT to enhance customer interaction, deliver training, and drive product sales...
Yesterday
$82K - $172K *
Partner with us to deliver expert Field Sales Engineering support for CACI's CUxS products, optimizing customer solutions and ensuring operational excellence through direct engagement and technical gu...
2 weeks ago
$80K - $110K *
Transform your sales career by driving full-cycle sales for SMBs. Leverage your B2B expertise to build relationships, uncover needs, and close subscription deals with decision-makers in a fast-paced e...
1 week ago
$89K - $130K *
Lead the charge in delivering innovative submarine engineering solutions by driving systems integration, managing stakeholder requirements, and enhancing project practices for high-impact defense prog...
Reposted 1 week ago
$150K - $170K *
Drive technical support for development teams across classified environments, enhancing CI/CD pipeline operations, automating security compliance, and maintaining DevSecOps tools within AWS. Collabora...
2 weeks ago
$95K - $178K *
Manage system requirements development and verification for complex systems. Collaborate with stakeholders to ensure alignment and traceability while utilizing tools like DOORS. Engage in technical pl...
6 days ago
Senior Account Executive (Remote, Toronto)
$100K - $120K *
Join a team that accelerates progress at the forefront of IT solutions. You'll manage the complete sales process, drive revenue growth, and build lasting relationships with clients while enjoying unli...
1 week ago
Senior Account Executive (Remote, Toronto)
$100K - $120K *
Lead the charge in driving full-cycle B2B sales by managing prospecting, closing deals, and cultivating customer relationships while selling a diverse portfolio of IT solutions for unlimited earning p...
1 week ago
$90K - $110K *
Pioneer the future of technology with a hybrid Systems Engineer role, focusing on software design and development, delivering efficient database solutions, and enhancing user experience through innova...
2 weeks ago
$100K - $120K *
Join a team that's dedicated to ensuring the reliability and performance of critical systems at a national security facility. Your expertise will drive innovation and safety in nuclear technology and...
5 days ago
System Administrator lll (Cloud)
$95K - $115K *
Champion the management of cloud systems while supporting operational excellence in an innovative environment. Leverage your expertise in systems administration and cloud solutions to enhance mission...
2 weeks ago
$95K - $115K *
Pioneer innovative testing strategies by developing rigorous test plans and conducting evaluations of sensor software systems, ensuring they meet national security requirements with precision and oper...
1 week ago
Senior Systems Integration Engineer
$100K - $120K *
Lead the charge in designing and integrating advanced C-UAS systems, bridging operational needs with technical solutions while ensuring security and capability alignment in a multifaceted defense envi...
1 week ago
$105K - $145K *
Accelerate progress at the forefront of systems engineering for DoD projects, collaborating with diverse teams to deliver innovative PNT solutions that enhance critical Army capabilities and support m...
2 weeks ago
Cybersecurity Engineer - DoD Enterprise Security
$110K - $120K *
Unlock potential by tackling cybersecurity challenges within DoD systems. Collaborate with cross-functional teams to enhance security posture, perform assessments, and drive compliance using sophistic...
1 week ago
Senior Microsoft Systems Engineer (SCCM/MECM)
$110K - $120K *
Elevate enterprise endpoint management by leading the design, implementation, and optimization of Microsoft Endpoint Configuration Manager solutions, ensuring security, compliance, and effective softw...
3 weeks ago
$105K - $200K *
Drive impactful engineering support for U.S. Navy programs, managing system security, development, and compliance. Lead technical communications and project coordination to ensure seamless integration...
3 weeks ago
$90K - $157K *
Drive operational excellence by managing ServiceNow ITOM capabilities, ensuring data integrity, reliability, and continuous improvement in service visibility while leading a senior support role for co...
4 weeks ago
Security Sales Engineer, Exposure Management
$120K - $145K *
Unlock potential by leading technical engagements, designing tailored cybersecurity solutions, and driving success alongside sales teams to meet client needs from implementation to ongoing support...
3 weeks ago
Sales Engineer - Central Canada
$138K - $198K *
Tackle technical challenges and deliver innovative solutions to customers by engaging in product evaluations and configurations. Collaborate with cross-functional teams to shape the future of cloud se...
2 weeks ago
System Integration Engineer Level 3
$134K - $181K *
Advance your career by integrating advanced SIGINT systems, ensuring full lifecycle support, from design and development to deployment and technical support, while working with a skilled team on compl...
3 weeks ago
Strategic Account Mgr / Sales Engineer
$132K - $212K *
Lead global customer relationships by advocating for their needs and driving sales success. Utilize your engineering background and industry knowledge to develop strategies, manage teams, and expand m...
2 weeks ago
Software Integration Engineer (SIE) Level 3
$110K - $130K *
Tackle complex integration challenges by managing mission services across cloud and on-prem environments. Collaborate with cross-functional teams to ensure smooth operations and optimal deployment of...
2 weeks ago
$95K - $115K *
Partner with us to enhance customer satisfaction through exceptional after-sales support, troubleshooting, and integration of advanced test solutions, ensuring optimal performance and production yield...
2 weeks ago
What does a Support Escalation Engineer do?
A Support Escalation Engineer troubleshoots complex technical issues, works closely with team members, manages customer expectations, and escalates issues when necessary. They play a pivotal role in maintaining customer service levels and driving product improvement.
What skills are required for a Support Escalation Engineer?
Common skills required for a Support Escalation Engineer include problem-solving abilities, excellent customer service skills, knowledge of the product or service, and strong communication skills.
What qualifications are needed to become a Support Escalation Engineer?
Typically, a bachelor's degree in Computer Science, Information Systems, or a related field is required. Additionally, experience in a similar role and industry certifications may be beneficial.
Does Ladders have Support Escalation Engineer jobs that pay over $100k?
Yes, Ladders specializes in high-paying jobs and features a variety of Support Escalation Engineer jobs that pay $100k and above.