Find Your Next Support Escalation Engineer Job on Ladders

Are you ready to level up your career? Explore a broad collection of lucrative Support Escalation Engineer roles that pay $100k and above, exclusively on Ladders.

What is a Support Escalation Engineer?

A Support Escalation Engineer works closely with team members, customers, and other stakeholders to troubleshoot technical issues and escalate them as needed. They play a critical role in maintaining customer satisfaction and driving product improvement.

How to Land a Support Escalation Engineer Job?

Typically, a bachelor's degree in Computer Science, Information Systems, or a related field is required. Key skills include customer service skills, detailed understanding of the product or service, communication skills, and problem-solving abilities. Browse through our job listings to find the perfect fit for you.

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$143K - $196K *

Lead the charge in enhancing our enterprise vulnerability management program, ensuring robust security across infrastructures and cloud environments. Partner with teams to drive effective remediation...

US-AnywhereRemote

2 weeks ago

  •   5 - 7 years exp.  •   Information Technology

$75K - $95K *

Join a team that's shaping the future of systems engineering by applying your RF expertise to support critical lifecycle phases and conduct essential EMI testing in a dynamic mission environment, enha...

Reposted 1 week ago

  •   Less than 5 years exp.  •   Aerospace & Defense

$90K - $130K *

Champion customer success by managing relationships, resolving complex issues, and ensuring top-tier service delivery. Drive collaboration across teams to maximize client satisfaction and technology a...

US-AnywhereRemote

Reposted 6 days ago

  •   5 - 7 years exp.  •   Technical Services

$85K - $110K *

Engage in leading technical support efforts for product prototypes, managing troubleshooting and corrective measures to enhance reliability. Collaborate with engineering to innovate solutions, ensurin...

Reposted 6 days ago

  •   5 - 7 years exp.  •   Aerospace & Defense

$95K - $143K *

Collaborate with clients to deliver hands-on technical support and process optimization in PCB manufacturing, leveraging your chemistry expertise and problem-solving skills to drive growth and quality...

2 days ago

  •   Less than 5 years exp.  •   Manufacturing & Automotive

$70K - $95K *

Unlock potential by providing expert technical support for complex product issues and driving customer satisfaction through effective solutions in a dynamic, collaborative environment...

6 days ago

  •   Less than 5 years exp.  •   Technical Services

$120K - $150K *

Drive the charge in building a robust Trading Platform by implementing SRE best practices, optimizing performance, and collaborating with cross-functional teams to enhance system reliability and effic...

US-AnywhereRemote

1 month ago

  •   5 - 7 years exp.  •   Information Technology

$163K - $251K *

Engineer innovative solutions as a Senior Systems Engineer, focusing on Linux and advanced networking. Drive robust network operations while collaborating with a dynamic technology team to meet evolvi...

5 days ago

  •   Less than 5 years exp.  •   Information Technology

$163K - $251K *

Join our team to ensure mission continuity through collaborative system engineering, focusing on requirements gathering, deployment, and compliance. Apply your Agile expertise and technical skills to...

5 days ago

  •   15+ years exp.  •   Aerospace & Defense

$210K - $305K *

Collaborate to architect and develop critical BIOS, BSP, and Diagnostics for cutting-edge networking products. Leverage your extensive experience in firmware and driver development to innovate within...

Reposted 2 days ago

  •   8 - 10 years exp.  •   Telecommunications & Hardware

$183K - $263K *

Drive innovation by developing software for diagnostic and BSP solutions, ensuring the reliability of network hardware across various platforms, and collaborating with cross-functional teams to solve...

Reposted 2 days ago

  •   8 - 10 years exp.  •   Telecommunications & Hardware

$90K - $120K *

Shape the future of network systems as you design, deploy, and support infrastructure enhancements, ensuring optimal operations and compliance for data communication networks while collaborating with...

3 days ago

  •   8 - 10 years exp.  •   Information Technology

$170K - $200K *

Transform complex service provider networks by designing and implementing cutting-edge routing solutions. Leverage deep expertise in BGP, MPLS, and advanced protocols to optimize performance and scala...

US-AnywhereRemote

Reposted 5 days ago

  •   5 - 7 years exp.  •   Telecommunications & Hardware

$100K - $140K *

Champion customer satisfaction by providing expert technical support, analyzing issues, and fostering team collaboration. Your insights drive product improvements while enhancing client relationships...

5 days ago

  •   Less than 5 years exp.  •   Information Technology

$100K - $140K *

Help us deliver exceptional technical support! Leverage your expertise to resolve complex customer issues, mentor junior team members, and enhance client satisfaction while managing support cases effe...

5 days ago

  •   Less than 5 years exp.  •   Information Technology

$78K - $250K *

Shape innovative systems engineering initiatives by leveraging deep expertise and leading efforts in complex programs. Collaborate across teams to drive project success while ensuring compliance with...

6 days ago

  •   15+ years exp.  •   Aerospace & Defense

$75K - $95K *

Optimize customer satisfaction by leading complex technical support escalations. Collaborate cross-functionally to resolve issues and enhance processes, while driving team performance in a fast-paced...

5 days ago

  •   Less than 5 years exp.  •   Technical Services

$100K - $130K *

Empower teams by providing expert solutions in a dynamic IT environment, focusing on managing complex Windows systems and ensuring seamless service delivery across multiple domains for a leading edge...

5 days ago

  •   Less than 5 years exp.  •   Information Technology

$90K - $120K *

Take ownership of systems engineering support for mission-critical programs, focusing on RF testing, EMI analysis, and technical reporting while collaborating with teams to ensure compliance within se...

1 week ago

  •   Less than 5 years exp.  •   Aerospace & Defense

$70K - $95K *

Join us to provide exceptional technical support for complex software issues, driving customer satisfaction while collaborating across teams to enhance product reliability and efficiency in a dynamic...

3 weeks ago

  •   Less than 5 years exp.  •   Information Technology

$70K - $95K *

Join a team that's dedicated to delivering exceptional technical support for complex software products. You'll analyze and resolve diverse issues, ensuring customer satisfaction while collaborating ac...

2 weeks ago

  •   Less than 5 years exp.  •   Information Technology

$105K - $131K *

Drive mechanical integrity improvements across manufacturing sites, enhancing asset reliability and compliance with regulations. Focus on defect detection and elimination through structured practices...

Welland, ONIn-Person

Reposted today

  •   Less than 5 years exp.  •   Manufacturing & Automotive

$90K - $120K *

Pioneer technical strategies for IT projects, driving them from inception to completion while providing expertise in cloud migrations, network configuration, and systems engineering to ensure success...

Reposted 3 weeks ago

  •   8 - 10 years exp.  •   Information Technology

$120K - $150K *

Transform secure federal environments by leading ServiceNow platform strategy, configuration, and integration. Drive continuous improvement and stakeholder engagement while ensuring compliance with fe...

US-AnywhereRemote

6 days ago

  •   8 - 10 years exp.  •   Information Technology

$100K - $130K *

Join a team that's shaping secure federal environments by providing expert-level technical leadership for ServiceNow platforms, ensuring smooth migration, configuration, and integration while fosterin...

6 days ago

  •   8 - 10 years exp.  •   Information Technology

Frequently Asked Questions (FAQ)

  • What does a Support Escalation Engineer do?question toggle

    A Support Escalation Engineer troubleshoots complex technical issues, works closely with team members, manages customer expectations, and escalates issues when necessary. They play a pivotal role in maintaining customer service levels and driving product improvement.

  • What skills are required for a Support Escalation Engineer?question toggle

    Common skills required for a Support Escalation Engineer include problem-solving abilities, excellent customer service skills, knowledge of the product or service, and strong communication skills.

  • What qualifications are needed to become a Support Escalation Engineer?question toggle

    Typically, a bachelor's degree in Computer Science, Information Systems, or a related field is required. Additionally, experience in a similar role and industry certifications may be beneficial.

  • Does Ladders have Support Escalation Engineer jobs that pay over $100k?question toggle

    Yes, Ladders specializes in high-paying jobs and features a variety of Support Escalation Engineer jobs that pay $100k and above.