Are you ready to level up your career? Explore a broad collection of lucrative Support Escalation Engineer roles that pay $100k and above, exclusively on Ladders.
A Support Escalation Engineer works closely with team members, customers, and other stakeholders to troubleshoot technical issues and escalate them as needed. They play a critical role in maintaining customer satisfaction and driving product improvement.
Typically, a bachelor's degree in Computer Science, Information Systems, or a related field is required. Key skills include customer service skills, detailed understanding of the product or service, communication skills, and problem-solving abilities. Browse through our job listings to find the perfect fit for you.
Sr Vulnerability Management Engineer
$143K - $196K *
Lead the charge in enhancing our enterprise vulnerability management program, ensuring robust security across infrastructures and cloud environments. Partner with teams to drive effective remediation...
2 weeks ago
System Engineer L1 - TS/SCI with Poly required
$75K - $95K *
Join a team that's shaping the future of systems engineering by applying your RF expertise to support critical lifecycle phases and conduct essential EMI testing in a dynamic mission environment, enha...
Reposted 1 week ago
$90K - $130K *
Champion customer success by managing relationships, resolving complex issues, and ensuring top-tier service delivery. Drive collaboration across teams to maximize client satisfaction and technology a...
Reposted 6 days ago
Product Support Engineer III (Deploy Only)
$85K - $110K *
Engage in leading technical support efforts for product prototypes, managing troubleshooting and corrective measures to enhance reliability. Collaborate with engineering to innovate solutions, ensurin...
Reposted 6 days ago
$95K - $143K *
Collaborate with clients to deliver hands-on technical support and process optimization in PCB manufacturing, leveraging your chemistry expertise and problem-solving skills to drive growth and quality...
2 days ago
$70K - $95K *
Unlock potential by providing expert technical support for complex product issues and driving customer satisfaction through effective solutions in a dynamic, collaborative environment...
6 days ago
Site Reliability Engineer (SRE)
$120K - $150K *
Drive the charge in building a robust Trading Platform by implementing SRE best practices, optimizing performance, and collaborating with cross-functional teams to enhance system reliability and effic...
1 month ago
$163K - $251K *
Engineer innovative solutions as a Senior Systems Engineer, focusing on Linux and advanced networking. Drive robust network operations while collaborating with a dynamic technology team to meet evolvi...
5 days ago
$163K - $251K *
Join our team to ensure mission continuity through collaborative system engineering, focusing on requirements gathering, deployment, and compliance. Apply your Agile expertise and technical skills to...
5 days ago
Software Engineering Technical Leader
$210K - $305K *
Collaborate to architect and develop critical BIOS, BSP, and Diagnostics for cutting-edge networking products. Leverage your extensive experience in firmware and driver development to innovate within...
Reposted 2 days ago
Software Engineering Technical Leader
$183K - $263K *
Drive innovation by developing software for diagnostic and BSP solutions, ensuring the reliability of network hardware across various platforms, and collaborating with cross-functional teams to solve...
Reposted 2 days ago
$90K - $120K *
Shape the future of network systems as you design, deploy, and support infrastructure enhancements, ensuring optimal operations and compliance for data communication networks while collaborating with...
3 days ago
Senior Technical Consultant - Enterprise Networking
$170K - $200K *
Transform complex service provider networks by designing and implementing cutting-edge routing solutions. Leverage deep expertise in BGP, MPLS, and advanced protocols to optimize performance and scala...
Reposted 5 days ago
Senior Technical Support Engineer
$100K - $140K *
Champion customer satisfaction by providing expert technical support, analyzing issues, and fostering team collaboration. Your insights drive product improvements while enhancing client relationships...
5 days ago
Senior Technical Support Engineer
$100K - $140K *
Help us deliver exceptional technical support! Leverage your expertise to resolve complex customer issues, mentor junior team members, and enhance client satisfaction while managing support cases effe...
5 days ago
$78K - $250K *
Shape innovative systems engineering initiatives by leveraging deep expertise and leading efforts in complex programs. Collaborate across teams to drive project success while ensuring compliance with...
6 days ago
Technical Support Escalations Lead
$75K - $95K *
Optimize customer satisfaction by leading complex technical support escalations. Collaborate cross-functionally to resolve issues and enhance processes, while driving team performance in a fast-paced...
5 days ago
$100K - $130K *
Empower teams by providing expert solutions in a dynamic IT environment, focusing on managing complex Windows systems and ensuring seamless service delivery across multiple domains for a leading edge...
5 days ago
System Engineer L2 - TS/SCI with Poly required
$90K - $120K *
Take ownership of systems engineering support for mission-critical programs, focusing on RF testing, EMI analysis, and technical reporting while collaborating with teams to ensure compliance within se...
1 week ago
$70K - $95K *
Join us to provide exceptional technical support for complex software issues, driving customer satisfaction while collaborating across teams to enhance product reliability and efficiency in a dynamic...
3 weeks ago
$70K - $95K *
Join a team that's dedicated to delivering exceptional technical support for complex software products. You'll analyze and resolve diverse issues, ensuring customer satisfaction while collaborating ac...
2 weeks ago
$105K - $131K *
Drive mechanical integrity improvements across manufacturing sites, enhancing asset reliability and compliance with regulations. Focus on defect detection and elimination through structured practices...
Reposted today
$90K - $120K *
Pioneer technical strategies for IT projects, driving them from inception to completion while providing expertise in cloud migrations, network configuration, and systems engineering to ensure success...
Reposted 3 weeks ago
$120K - $150K *
Transform secure federal environments by leading ServiceNow platform strategy, configuration, and integration. Drive continuous improvement and stakeholder engagement while ensuring compliance with fe...
6 days ago
$100K - $130K *
Join a team that's shaping secure federal environments by providing expert-level technical leadership for ServiceNow platforms, ensuring smooth migration, configuration, and integration while fosterin...
6 days ago
What does a Support Escalation Engineer do?
A Support Escalation Engineer troubleshoots complex technical issues, works closely with team members, manages customer expectations, and escalates issues when necessary. They play a pivotal role in maintaining customer service levels and driving product improvement.
What skills are required for a Support Escalation Engineer?
Common skills required for a Support Escalation Engineer include problem-solving abilities, excellent customer service skills, knowledge of the product or service, and strong communication skills.
What qualifications are needed to become a Support Escalation Engineer?
Typically, a bachelor's degree in Computer Science, Information Systems, or a related field is required. Additionally, experience in a similar role and industry certifications may be beneficial.
Does Ladders have Support Escalation Engineer jobs that pay over $100k?
Yes, Ladders specializes in high-paying jobs and features a variety of Support Escalation Engineer jobs that pay $100k and above.