Are you ready to level up your career? Explore a broad collection of lucrative Support Escalation Engineer roles that pay $100k and above, exclusively on Ladders.
A Support Escalation Engineer works closely with team members, customers, and other stakeholders to troubleshoot technical issues and escalate them as needed. They play a critical role in maintaining customer satisfaction and driving product improvement.
Typically, a bachelor's degree in Computer Science, Information Systems, or a related field is required. Key skills include customer service skills, detailed understanding of the product or service, communication skills, and problem-solving abilities. Browse through our job listings to find the perfect fit for you.
Senior Enterprise Tech Architect
$149K - $179K *
Oversee digital transformation initiatives enhancing customer experiences, managing software development lifecycles, and leading design and architecture efforts using Adobe Experience Manager digital...
Reposted yesterday
Senior Enterprise Tech Architect
$149K - $179K *
Empower your career as you lead digital transformation initiatives, optimizing customer experiences and driving business outcomes through innovative AEM solutions across a global project team...
Reposted yesterday
$80K - $95K *
Champion revenue growth by managing enterprise accounts, leveraging consultative sales, and fostering strong customer relationships through strategic thinking and collaboration across teams...
2 weeks ago
$155K - $200K *
Transform Avionics designs to meet stringent EMC standards for lunar exploration. Lead interdisciplinary projects ensuring systems' electromagnetic compatibility amidst harsh conditions. Engage in ful...
4 days ago
Systems Engineer SME (TS/SCI with Poly Required)
$110K - $130K *
Unlock your potential as a Systems Engineer, driving cloud innovation and optimizing multi-platform environments. Collaborate with cross-functional teams to enhance enterprise technology solutions and...
2 weeks ago
$63K - $114K *
Drive innovative solutions as you provide essential product support, troubleshoot issues, and enhance customer satisfaction through effective communication and collaboration within our dynamic enginee...
3 weeks ago
$63K - $114K *
Unlock your potential by driving customer support excellence as a Product Support Engineer. Engage in troubleshooting and issue resolution, ensuring seamless product performance while collaborating ac...
3 weeks ago
Senior Information Assurance/Security Engineer
$160K - $180K *
Unlock potential by driving information assurance initiatives and ensuring security compliance through expert administration of systems, customer support, and continuous improvement of workflows to en...
1 week ago
Systems Engineer III (Email Gateway Administrator)
$100K - $120K *
Contribute to the maintenance and optimization of Email Gateway systems, ensuring reliability and security for a large user base. Collaborate with cross-functional teams to troubleshoot issues and enh...
3 weeks ago
$108K - $130K *
Lead the architectural design and integration of large-scale systems in secure environments, ensuring operational readiness and compliance. Empower teams through advanced technical leadership and driv...
1 week ago
$71K - $119K *
Elevate customer support through technical expertise and hands-on service, ensuring optimal machine performance while fostering strong relationships with clients in the sheet metal processing and lase...
Yesterday
$71K - $119K *
Elevate customer satisfaction by providing expert technical support for advanced sheet metal processing and laser technology solutions, ensuring optimal machine performance and a seamless service expe...
Yesterday
$110K - $130K *
Seeking a senior technical expert to design and lead the Windows workstation platform, ensuring resilience, security, and performance. Collaborate with architecture teams to implement effective soluti...
1 week ago
$108K - $130K *
Optimize large-scale packet-based systems in mission-critical settings. Lead integration, automation, and performance enhancement while ensuring compliance and operational readiness with COTS/GOTS tec...
1 week ago
Software Engineer 3 (FST - 124)
$108K - $130K *
Deliver innovative solutions as a technical lead, guiding a skilled team in software and DevOps to tackle complex projects and enhance mission outcomes with cutting-edge technologies and practices...
Reposted 1 week ago
Security Engineer - Customer Support
$80K - $95K *
Help us enhance security support by guiding teams in using application and cloud security tools. Leverage your technical expertise and customer service skills to foster understanding and effective rem...
Yesterday
Electronic Surveillance System Analyst (Active Top Secret Required)
$105K - $110K *
Elevate your career by providing essential technical support for electronic surveillance systems, ensuring compliance and efficiency in communications analysis for critical investigations. Join a skil...
2 weeks ago
$100K - $120K *
Transform client operations by implementing and optimizing PTC Windchill solutions. This remote role requires collaboration with clients to ensure successful delivery within budget and timelines, offe...
3 weeks ago
Senior Systems Engineer - Monitoring
$110K - $125K *
Drive your career with this senior technology role focused on optimizing global IT infrastructure. Collaborate with teams to enhance system performance, implement strategic initiatives, and ensure ope...
3 weeks ago
Embedded Software Engineering Technical Leader
$186K - $267K *
Lead the charge in developing BIOS and diagnostics for Cisco's hardware, ensuring robust performance across platforms. Collaborate with cross-functional teams to tackle embedded systems challenges and...
Reposted 5 days ago
Sales Engineer, Enterprise Majors
$110K - $130K *
Drive enterprise cybersecurity transformation by engaging with clients, leading strategic discussions, and designing tailored solutions. Collaborate with C-level executives to align security strategie...
3 weeks ago
Sales Engineer, Enterprise Majors
$110K - $130K *
Transform enterprise organizations through strategic cybersecurity guidance. Collaborate with sales to design impactful solutions, engage C-level executives, and support successful deployments, ensuri...
3 weeks ago
Sales Engineer, Enterprise Majors
$110K - $130K *
Engineer cybersecurity solutions and drive enterprise transformation initiatives, guiding C-level executives through complex security ecosystems. Collaborate with sales and services to ensure strategi...
3 weeks ago
Sales Engineer, Enterprise Majors
$110K - $130K *
Empower enterprise organizations by leveraging your technical expertise and strategic insight in cybersecurity. Collaborate with sales teams to guide clients through modernization initiatives, ensurin...
3 weeks ago
Senior Sales Engineer - (Mid Market Accounts) Bay Area & PNW
$120K - $145K *
Transform technical engagement by acting as the primary technical advisor during the pre-sales process. Build relationships, deliver presentations, manage evaluations, and help shape product offerings...
1 week ago
What does a Support Escalation Engineer do?
A Support Escalation Engineer troubleshoots complex technical issues, works closely with team members, manages customer expectations, and escalates issues when necessary. They play a pivotal role in maintaining customer service levels and driving product improvement.
What skills are required for a Support Escalation Engineer?
Common skills required for a Support Escalation Engineer include problem-solving abilities, excellent customer service skills, knowledge of the product or service, and strong communication skills.
What qualifications are needed to become a Support Escalation Engineer?
Typically, a bachelor's degree in Computer Science, Information Systems, or a related field is required. Additionally, experience in a similar role and industry certifications may be beneficial.
Does Ladders have Support Escalation Engineer jobs that pay over $100k?
Yes, Ladders specializes in high-paying jobs and features a variety of Support Escalation Engineer jobs that pay $100k and above.