Find Your Next Support Escalation Engineer Job on Ladders

Are you ready to level up your career? Explore a broad collection of lucrative Support Escalation Engineer roles that pay $100k and above, exclusively on Ladders.

What is a Support Escalation Engineer?

A Support Escalation Engineer works closely with team members, customers, and other stakeholders to troubleshoot technical issues and escalate them as needed. They play a critical role in maintaining customer satisfaction and driving product improvement.

How to Land a Support Escalation Engineer Job?

Typically, a bachelor's degree in Computer Science, Information Systems, or a related field is required. Key skills include customer service skills, detailed understanding of the product or service, communication skills, and problem-solving abilities. Browse through our job listings to find the perfect fit for you.

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$111K - $177K *

Unlock potential by leveraging your technical expertise to drive customer success and innovate solutions within complex organizations, fostering collaborative relationships and enhancing operational e...

Reposted yesterday

  •   8 - 10 years exp.  •   Enterprise Technology

$120K - $150K *

Join a mission-driven team to lead technical sales in complex Enterprise environments. Drive customer success, foster innovation, and shape industry solutions with strategic leadership and expertise i...

Reposted yesterday

  •   8 - 10 years exp.  •   Enterprise Technology

$100K - $130K *

Join the Enterprise team to drive impactful technical sales, influencing customer outcomes and product innovation while collaborating with diverse teams and establishing trust with stakeholders in a d...

Reposted yesterday

  •   8 - 10 years exp.  •   Enterprise Technology

$158K - $253K *

Lead the charge in transforming enterprise technology to enhance operational efficiency and safety across large organizations. Influence product innovation, drive technical solutions, and foster strat...

Reposted yesterday

  •   8 - 10 years exp.  •   Enterprise Technology

$165K - $264K *

Drive technical excellence by shaping enterprise solutions that enhance safety and operational efficiency. Collaborate deeply with customers and cross-functional teams to realize innovative outcomes w...

Reposted yesterday

  •   8 - 10 years exp.  •   Enterprise Technology

$125K - $185K *

Lead the charge in delivering advanced systems engineering support for enterprise customers. Collaborate with sales and technical teams to design and implement SD-WAN solutions that align with custome...

US-AnywhereRemote

2 weeks ago

  •   5 - 7 years exp.  •   Telecommunications & Hardware

$80K - $120K *

Join a team that's passionate about delivering exceptional IT solutions in a dynamic MSP environment. You'll design and manage complex windows server environments, supporting multiple financial client...

Reposted today

  •   Less than 5 years exp.  •   Information Technology

$100K - $130K *

Join a dynamic tech team to support and enhance critical loan accounting systems while leading operations and code deployments in a fast-paced environment, ensuring system efficiency and high availabi...

Reposted 1 week ago

  •   5 - 7 years exp.  •   Information Technology

$100K - $130K *

Deliver high-impact technical solutions by managing production support for loan accounting systems, optimizing processes, and fostering collaboration between teams to ensure system reliability and eff...

Reposted 1 week ago

  •   5 - 7 years exp.  •   Information Technology

$90K - $120K *

Shape the future of intelligence systems by designing and delivering advanced solutions. Collaborate with diverse teams and engage in groundbreaking projects that support critical missions for the Int...

4 weeks ago

  •   5 - 7 years exp.  •   Aerospace & Defense

$78K - $140K *

Drive the growth and retention of local government accounts through effective sales and relationship management. Focus on generating new opportunities, renewing contracts, and enhancing customer satis...

US-AnywhereRemote

Reposted 3 days ago

  •   Less than 5 years exp.  •   Education, Government & Non-Profit

$122K - $163K *

Transform cutting-edge security research into viable products by driving tech transfer, building prototypes, and executing scalable solutions. Collaborate with cross-functional teams to navigate dynam...

4 weeks ago

  •   5 - 7 years exp.  •   Information Technology

$70K - $196K *

Collaborate with cross-functional teams to enhance Oracle Cloud Financials, troubleshoot complex software issues, and drive continuous improvement initiatives. Your expertise will ensure system reliab...

3 weeks ago

  •   Less than 5 years exp.  •   Enterprise Technology

$80K - $110K *

Lead the charge in delivering exceptional support and technical solutions, leveraging your deep expertise in cloud technologies, networking, and systems management. Collaborate with clients and a dedi...

1 week ago

  •   5 - 7 years exp.  •   Information Technology

$116K - $286K *

Partner with us to lead the design and integration of complex systems, ensuring high-quality deliverables and operational excellence across a large-scale Linux environment. Utilize your technical expe...

2 weeks ago

  •   15+ years exp.  •   Aerospace & Defense

$100K - $130K *

Empower our team by leveraging your extensive software engineering expertise and deep familiarity with programming in multiple languages within a LINUX environment to drive innovative solutions and en...

4 days ago

  •   11 - 15 years exp.  •   Aerospace & Defense

$100K - $130K *

Solve complex IT infrastructure challenges by implementing and supporting advanced systems solutions, maintaining documentation, and mentoring junior staff to ensure robust, secure, and efficient tech...

2 weeks ago

  •   5 - 7 years exp.  •   Information Technology

$90K - $120K *

Support the development and deployment of high-performance software applications for eCommerce. Collaborate with IT teams and business partners to solve complex issues and enhance user experience for...

3 weeks ago

  •   5 - 7 years exp.  •   Information Technology

$211K - $298K *

Lead the charge in the lifecycle of semiconductor test solutions, defining strategies and engaging with internal teams and suppliers to meet operational and technical needs. Drive accountability and t...

3 weeks ago

  •   8 - 10 years exp.  •   Manufacturing & Automotive

$111K - $196K *

Unlock potential by driving revenue growth in the U.S. Public Sector. Partner with government agencies to enhance citizen experiences through innovative cloud and AI solutions in a dynamic, collaborat...

3 weeks ago

  •   8 - 10 years exp.  •   Education, Government & Non-Profit

$111K - $196K *

Transform government service delivery by driving cloud technology adoption and revenue growth. Manage key accounts and cultivate relationships to optimize citizen experiences across the Pacific Northw...

3 weeks ago

  •   8 - 10 years exp.  •   Education, Government & Non-Profit

$70K - $95K *

Drive success by managing channel partnerships, enhancing relationships, and promoting sales growth. Focus on building a robust pipeline while collaborating with Account Managers to achieve revenue ta...

2 weeks ago

  •   Less than 5 years exp.  •   Information Technology

$140K - $150K *

Join a dynamic team to manage and enhance mission-critical systems, ensuring robust infrastructure and network environments. Leverage your expertise in server and network administration to support ope...

Today

  •   5 - 7 years exp.  •   Information Technology

$100K - $130K *

Unlock potential by leading cross-functional engineering activities to support advanced test systems, from design through sustainment, while tackling complex challenges in a collaborative environment...

3 weeks ago

  •   5 - 7 years exp.  •   Aerospace & Defense

$72K - $124K *

Optimize networking solutions by collaborating with engineers to ensure hardware/software meet performance standards. Drive innovation through design, testing, and validation in factory automation and...

1 week ago

  •   Less than 5 years exp.  •   Technical Services

Frequently Asked Questions (FAQ)

  • What does a Support Escalation Engineer do?question toggle

    A Support Escalation Engineer troubleshoots complex technical issues, works closely with team members, manages customer expectations, and escalates issues when necessary. They play a pivotal role in maintaining customer service levels and driving product improvement.

  • What skills are required for a Support Escalation Engineer?question toggle

    Common skills required for a Support Escalation Engineer include problem-solving abilities, excellent customer service skills, knowledge of the product or service, and strong communication skills.

  • What qualifications are needed to become a Support Escalation Engineer?question toggle

    Typically, a bachelor's degree in Computer Science, Information Systems, or a related field is required. Additionally, experience in a similar role and industry certifications may be beneficial.

  • Does Ladders have Support Escalation Engineer jobs that pay over $100k?question toggle

    Yes, Ladders specializes in high-paying jobs and features a variety of Support Escalation Engineer jobs that pay $100k and above.