Are you ready to level up your career? Explore a broad collection of lucrative Support Escalation Engineer roles that pay $100k and above, exclusively on Ladders.
A Support Escalation Engineer works closely with team members, customers, and other stakeholders to troubleshoot technical issues and escalate them as needed. They play a critical role in maintaining customer satisfaction and driving product improvement.
Typically, a bachelor's degree in Computer Science, Information Systems, or a related field is required. Key skills include customer service skills, detailed understanding of the product or service, communication skills, and problem-solving abilities. Browse through our job listings to find the perfect fit for you.
Senior Sales Engineer, Enterprise
$111K - $177K *
Unlock potential by leveraging your technical expertise to drive customer success and innovate solutions within complex organizations, fostering collaborative relationships and enhancing operational e...
Reposted yesterday
Senior Sales Engineer, Enterprise
$120K - $150K *
Join a mission-driven team to lead technical sales in complex Enterprise environments. Drive customer success, foster innovation, and shape industry solutions with strategic leadership and expertise i...
Reposted yesterday
Senior Sales Engineer, Enterprise
$100K - $130K *
Join the Enterprise team to drive impactful technical sales, influencing customer outcomes and product innovation while collaborating with diverse teams and establishing trust with stakeholders in a d...
Reposted yesterday
Senior Sales Engineer, Enterprise
$158K - $253K *
Lead the charge in transforming enterprise technology to enhance operational efficiency and safety across large organizations. Influence product innovation, drive technical solutions, and foster strat...
Reposted yesterday
Senior Sales Engineer, Enterprise
$165K - $264K *
Drive technical excellence by shaping enterprise solutions that enhance safety and operational efficiency. Collaborate deeply with customers and cross-functional teams to realize innovative outcomes w...
Reposted yesterday
Systems Engineer- VeloCloud SD-WAN
$125K - $185K *
Lead the charge in delivering advanced systems engineering support for enterprise customers. Collaborate with sales and technical teams to design and implement SD-WAN solutions that align with custome...
2 weeks ago
$80K - $120K *
Join a team that's passionate about delivering exceptional IT solutions in a dynamic MSP environment. You'll design and manage complex windows server environments, supporting multiple financial client...
Reposted today
Lead Systems Operations Engineer
$100K - $130K *
Join a dynamic tech team to support and enhance critical loan accounting systems while leading operations and code deployments in a fast-paced environment, ensuring system efficiency and high availabi...
Reposted 1 week ago
Lead Systems Operations Engineer
$100K - $130K *
Deliver high-impact technical solutions by managing production support for loan accounting systems, optimizing processes, and fostering collaboration between teams to ensure system reliability and eff...
Reposted 1 week ago
$90K - $120K *
Shape the future of intelligence systems by designing and delivering advanced solutions. Collaborate with diverse teams and engage in groundbreaking projects that support critical missions for the Int...
4 weeks ago
$78K - $140K *
Drive the growth and retention of local government accounts through effective sales and relationship management. Focus on generating new opportunities, renewing contracts, and enhancing customer satis...
Reposted 3 days ago
Senior Research Engineer - Solution Engineering Team
$122K - $163K *
Transform cutting-edge security research into viable products by driving tech transfer, building prototypes, and executing scalable solutions. Collaborate with cross-functional teams to navigate dynam...
4 weeks ago
Oracle Cloud PPM - Application Support Engineer
$70K - $196K *
Collaborate with cross-functional teams to enhance Oracle Cloud Financials, troubleshoot complex software issues, and drive continuous improvement initiatives. Your expertise will ensure system reliab...
3 weeks ago
$80K - $110K *
Lead the charge in delivering exceptional support and technical solutions, leveraging your deep expertise in cloud technologies, networking, and systems management. Collaborate with clients and a dedi...
1 week ago
$116K - $286K *
Partner with us to lead the design and integration of complex systems, ensuring high-quality deliverables and operational excellence across a large-scale Linux environment. Utilize your technical expe...
2 weeks ago
Software Engineer 2 (JPE - 053)
$100K - $130K *
Empower our team by leveraging your extensive software engineering expertise and deep familiarity with programming in multiple languages within a LINUX environment to drive innovative solutions and en...
4 days ago
$100K - $130K *
Solve complex IT infrastructure challenges by implementing and supporting advanced systems solutions, maintaining documentation, and mentoring junior staff to ensure robust, secure, and efficient tech...
2 weeks ago
$90K - $120K *
Support the development and deployment of high-performance software applications for eCommerce. Collaborate with IT teams and business partners to solve complex issues and enhance user experience for...
3 weeks ago
$211K - $298K *
Lead the charge in the lifecycle of semiconductor test solutions, defining strategies and engaging with internal teams and suppliers to meet operational and technical needs. Drive accountability and t...
3 weeks ago
Senior Account Executive, Government
$111K - $196K *
Unlock potential by driving revenue growth in the U.S. Public Sector. Partner with government agencies to enhance citizen experiences through innovative cloud and AI solutions in a dynamic, collaborat...
3 weeks ago
Senior Account Executive, Government
$111K - $196K *
Transform government service delivery by driving cloud technology adoption and revenue growth. Manage key accounts and cultivate relationships to optimize citizen experiences across the Pacific Northw...
3 weeks ago
Inside Channel Account Manager
$70K - $95K *
Drive success by managing channel partnerships, enhancing relationships, and promoting sales growth. Focus on building a robust pipeline while collaborating with Account Managers to achieve revenue ta...
2 weeks ago
$140K - $150K *
Join a dynamic team to manage and enhance mission-critical systems, ensuring robust infrastructure and network environments. Leverage your expertise in server and network administration to support ope...
Today
Senior Electrical Production Support Engineer (Integration)
$100K - $130K *
Unlock potential by leading cross-functional engineering activities to support advanced test systems, from design through sustainment, while tackling complex challenges in a collaborative environment...
3 weeks ago
$72K - $124K *
Optimize networking solutions by collaborating with engineers to ensure hardware/software meet performance standards. Drive innovation through design, testing, and validation in factory automation and...
1 week ago
What does a Support Escalation Engineer do?
A Support Escalation Engineer troubleshoots complex technical issues, works closely with team members, manages customer expectations, and escalates issues when necessary. They play a pivotal role in maintaining customer service levels and driving product improvement.
What skills are required for a Support Escalation Engineer?
Common skills required for a Support Escalation Engineer include problem-solving abilities, excellent customer service skills, knowledge of the product or service, and strong communication skills.
What qualifications are needed to become a Support Escalation Engineer?
Typically, a bachelor's degree in Computer Science, Information Systems, or a related field is required. Additionally, experience in a similar role and industry certifications may be beneficial.
Does Ladders have Support Escalation Engineer jobs that pay over $100k?
Yes, Ladders specializes in high-paying jobs and features a variety of Support Escalation Engineer jobs that pay $100k and above.