Find Your Next Support Escalation Engineer Job on Ladders

Are you ready to level up your career? Explore a broad collection of lucrative Support Escalation Engineer roles that pay $100k and above, exclusively on Ladders.

What is a Support Escalation Engineer?

A Support Escalation Engineer works closely with team members, customers, and other stakeholders to troubleshoot technical issues and escalate them as needed. They play a critical role in maintaining customer satisfaction and driving product improvement.

How to Land a Support Escalation Engineer Job?

Typically, a bachelor's degree in Computer Science, Information Systems, or a related field is required. Key skills include customer service skills, detailed understanding of the product or service, communication skills, and problem-solving abilities. Browse through our job listings to find the perfect fit for you.

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$96K - $145K *

Contribute to advanced optical inspection and metrology systems, ensuring performance and reliability. Collaborate across teams, diagnose issues, and enhance complex automated platforms in the semicon...

Reposted 3 weeks ago

  •   5 - 7 years exp.  •   Manufacturing & Automotive

$95K - $115K *

Engage in dynamic technical support as you troubleshoot complex issues and connect customers with innovative solutions, driving product expertise and collaboration with R&D to elevate customer satisfa...

Today

  •   Less than 5 years exp.  •   Telecommunications & Hardware

$90K - $110K *

Provide advanced technical support and product expertise, ensuring customer satisfaction by troubleshooting complex issues, collaborating with R&D, and driving prompt resolutions in a dynamic 24/7 sup...

Ottawa, ONIn-Person

Today

  •   Less than 5 years exp.  •   Technical Services

$140K - $160K *

Lead customer success initiatives by optimizing platform use, driving adoption, and ensuring satisfaction for global enterprises. Collaborate closely with clients, providing expertise and tailored sol...

US-AnywhereRemote

Reposted 2 weeks ago

  •   11 - 15 years exp.  •   Enterprise Technology

$100K - $120K *

Elevate customer satisfaction through expert technical support, complex troubleshooting, and collaboration with R&D. Your role fosters innovation in a fast-paced environment, creating impactful soluti...

Today

  •   Less than 5 years exp.  •   Technical Services

$120K - $145K *

Shape the future of cyber security by leading expert teams in incident response. Drive innovative strategies for security solutions while collaborating with senior management and sharing intelligence...

2 weeks ago

  •   8 - 10 years exp.  •   Information Technology

$113K - $171K *

Drive operational excellence by enhancing foundational infrastructure and elevating system reliability, scalability, and security while collaborating within agile teams to deliver innovative solutions...

6 days ago

  •   Less than 5 years exp.  •   Information Technology

$67K - $144K *

Take ownership of innovative solutions as you bridge business and technology, collaborating with teams to deliver seamless integrations. Your role will enhance client relationships, drive revenue, and...

US-AnywhereRemote

Reposted 2 weeks ago

  •   5 - 7 years exp.  •   Enterprise Technology

$120K - $145K *

Accelerate your career by driving enterprise application solutions that align with business priorities. Collaborate with cross-functional teams to deliver scalable systems while mentoring peers and en...

Reposted 3 weeks ago

  •   8 - 10 years exp.  •   Information Technology

$175K - $251K *

Transform the future of public sector security by leading technical sales, engaging with Federal entities, and driving innovative solutions for Zero Trust transformations through expert guidance and c...

US-AnywhereRemote

Today

  •   Less than 5 years exp.  •   Enterprise Technology

$120K - $145K *

Manage client engagements and lead technical strategies while ensuring project success. Collaborate with team members to meet KPIs, prioritize tasks, and educate clients on technology solutions while...

Reposted 2 weeks ago

  •   5 - 7 years exp.  •   Technical Services

$100K - $110K *

Contribute to customer expansion as a Solutions Engineer, leveraging your quality engineering expertise to translate manufacturing workflows into impactful product conversations and support pilots for...

1 week ago

  •   Less than 5 years exp.  •   Technical Services

$95K - $115K *

Tackle complex testing challenges by developing master plans and executing rigorous test cases across various projects. Collaborate with teams to ensure quality assurance and refine testing processes...

5 days ago

  •   5 - 7 years exp.  •   Information Technology

$95K - $115K *

Unlock potential by implementing test automation strategies and developing frameworks. Collaborate across teams to enhance initiatives, coordinate testing for web applications, and drive quality throu...

6 days ago

  •   Less than 5 years exp.  •   Information Technology

$80K - $110K *

Drive technical support leadership by overseeing incident management and customer communication during PT business hours. Act as the senior decision-maker, managing cross-team coordination and ensurin...

US-AnywhereRemote

1 week ago

  •   5 - 7 years exp.  •   Technical Services

$110K - $130K *

Execute strategies to drive revenue growth and expand market presence by building strong relationships with enterprise-level clients, delivering tailored solutions in Risk, Fraud, and Compliance acros...

1 week ago

  •   5 - 7 years exp.  •   Enterprise Technology

$110K - $130K *

Grow your career with a strategic role focused on driving new business growth, building partnerships with C-suite executives, and delivering innovative risk and fraud solutions to key enterprise accou...

US-AnywhereRemote

1 week ago

  •   5 - 7 years exp.  •   Enterprise Technology

$110K - $130K *

Tackle mission-critical network challenges as you design and implement advanced IT solutions for thousands of users. Your expertise will ensure data security and support strategic operations in a dyna...

2 weeks ago

  •   8 - 10 years exp.  •   Aerospace & Defense

$107K - $172K *

Join a dynamic team to provide technical guidance and support for partners leveraging advanced enterprise solutions. Help drive partner success through proactive engagement, troubleshooting, and strat...

US-AnywhereRemote

1 week ago

  •   5 - 7 years exp.  •   Enterprise Technology

$180K - $230K *

Collaborate to enhance development, testing, and production environments, utilizing automation and monitoring solutions. Drive system optimization and hardening practices while maintaining operational...

2 weeks ago

  •   8 - 10 years exp.  •   Aerospace & Defense

$100K - $110K *

Unlock potential by leading technical sales efforts in mission-driven projects, engaging with military and federal clients to translate needs into actionable solutions. Collaborate closely with leader...

Reposted 2 weeks ago

  •   Less than 5 years exp.  •   Real Estate & Construction

$100K - $120K *

Empower strategic public sector sales efforts by prospecting, managing relationships, and navigating procurement processes. Drive revenue growth while collaborating across functions and serving as sub...

2 days ago

  •   5 - 7 years exp.  •   Education, Government & Non-Profit

$86K - $120K *

Join a dynamic team to enhance cloud infrastructure reliability, automating processes, and applying vulnerability management. Collaborate across teams to drive efficiency while managing complex enviro...

1 week ago

  •   5 - 7 years exp.  •   Information Technology

$90K - $151K *

Join our dedicated Field Service Engineer team, providing on-site support, maintenance, and troubleshooting for cutting-edge electronic manufacturing test systems, while ensuring optimal calibration a...

3 weeks ago

  •   5 - 7 years exp.  •   Technical Services

$100K - $151K *

Transform customer experiences by guiding enterprise clients through successful IoT deployments. Collaborate cross-functionally to maximize value and drive advocacy, all while embodying cultural princ...

US-AnywhereRemote

3 weeks ago

  •   5 - 7 years exp.  •   Enterprise Technology

Frequently Asked Questions (FAQ)

  • What does a Support Escalation Engineer do?question toggle

    A Support Escalation Engineer troubleshoots complex technical issues, works closely with team members, manages customer expectations, and escalates issues when necessary. They play a pivotal role in maintaining customer service levels and driving product improvement.

  • What skills are required for a Support Escalation Engineer?question toggle

    Common skills required for a Support Escalation Engineer include problem-solving abilities, excellent customer service skills, knowledge of the product or service, and strong communication skills.

  • What qualifications are needed to become a Support Escalation Engineer?question toggle

    Typically, a bachelor's degree in Computer Science, Information Systems, or a related field is required. Additionally, experience in a similar role and industry certifications may be beneficial.

  • Does Ladders have Support Escalation Engineer jobs that pay over $100k?question toggle

    Yes, Ladders specializes in high-paying jobs and features a variety of Support Escalation Engineer jobs that pay $100k and above.