Find Your Next Support Escalation Engineer Job on Ladders

Are you ready to level up your career? Explore a broad collection of lucrative Support Escalation Engineer roles that pay $100k and above, exclusively on Ladders.

What is a Support Escalation Engineer?

A Support Escalation Engineer works closely with team members, customers, and other stakeholders to troubleshoot technical issues and escalate them as needed. They play a critical role in maintaining customer satisfaction and driving product improvement.

How to Land a Support Escalation Engineer Job?

Typically, a bachelor's degree in Computer Science, Information Systems, or a related field is required. Key skills include customer service skills, detailed understanding of the product or service, communication skills, and problem-solving abilities. Browse through our job listings to find the perfect fit for you.

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$120K - $145K *

Accelerate your career by driving enterprise application solutions that align with business priorities. Collaborate with cross-functional teams to deliver scalable systems while mentoring peers and en...

Reposted 3 weeks ago

  •   8 - 10 years exp.  •   Information Technology

$175K - $251K *

Transform the future of public sector security by leading technical sales, engaging with Federal entities, and driving innovative solutions for Zero Trust transformations through expert guidance and c...

US-AnywhereRemote

Today

  •   Less than 5 years exp.  •   Enterprise Technology

$120K - $145K *

Manage client engagements and lead technical strategies while ensuring project success. Collaborate with team members to meet KPIs, prioritize tasks, and educate clients on technology solutions while...

Reposted 2 weeks ago

  •   5 - 7 years exp.  •   Technical Services

$100K - $110K *

Contribute to customer expansion as a Solutions Engineer, leveraging your quality engineering expertise to translate manufacturing workflows into impactful product conversations and support pilots for...

1 week ago

  •   Less than 5 years exp.  •   Technical Services

$95K - $115K *

Tackle complex testing challenges by developing master plans and executing rigorous test cases across various projects. Collaborate with teams to ensure quality assurance and refine testing processes...

5 days ago

  •   5 - 7 years exp.  •   Information Technology

$95K - $115K *

Unlock potential by implementing test automation strategies and developing frameworks. Collaborate across teams to enhance initiatives, coordinate testing for web applications, and drive quality throu...

6 days ago

  •   Less than 5 years exp.  •   Information Technology

$80K - $110K *

Drive technical support leadership by overseeing incident management and customer communication during PT business hours. Act as the senior decision-maker, managing cross-team coordination and ensurin...

US-AnywhereRemote

1 week ago

  •   5 - 7 years exp.  •   Technical Services

$110K - $130K *

Execute strategies to drive revenue growth and expand market presence by building strong relationships with enterprise-level clients, delivering tailored solutions in Risk, Fraud, and Compliance acros...

1 week ago

  •   5 - 7 years exp.  •   Enterprise Technology

$110K - $130K *

Grow your career with a strategic role focused on driving new business growth, building partnerships with C-suite executives, and delivering innovative risk and fraud solutions to key enterprise accou...

US-AnywhereRemote

1 week ago

  •   5 - 7 years exp.  •   Enterprise Technology

$110K - $130K *

Tackle mission-critical network challenges as you design and implement advanced IT solutions for thousands of users. Your expertise will ensure data security and support strategic operations in a dyna...

2 weeks ago

  •   8 - 10 years exp.  •   Aerospace & Defense

$107K - $172K *

Join a dynamic team to provide technical guidance and support for partners leveraging advanced enterprise solutions. Help drive partner success through proactive engagement, troubleshooting, and strat...

US-AnywhereRemote

1 week ago

  •   5 - 7 years exp.  •   Enterprise Technology

$180K - $230K *

Collaborate to enhance development, testing, and production environments, utilizing automation and monitoring solutions. Drive system optimization and hardening practices while maintaining operational...

2 weeks ago

  •   8 - 10 years exp.  •   Aerospace & Defense

$100K - $110K *

Unlock potential by leading technical sales efforts in mission-driven projects, engaging with military and federal clients to translate needs into actionable solutions. Collaborate closely with leader...

Reposted 2 weeks ago

  •   Less than 5 years exp.  •   Real Estate & Construction

$100K - $120K *

Empower strategic public sector sales efforts by prospecting, managing relationships, and navigating procurement processes. Drive revenue growth while collaborating across functions and serving as sub...

2 days ago

  •   5 - 7 years exp.  •   Education, Government & Non-Profit

$86K - $120K *

Join a dynamic team to enhance cloud infrastructure reliability, automating processes, and applying vulnerability management. Collaborate across teams to drive efficiency while managing complex enviro...

1 week ago

  •   5 - 7 years exp.  •   Information Technology

$90K - $151K *

Join our dedicated Field Service Engineer team, providing on-site support, maintenance, and troubleshooting for cutting-edge electronic manufacturing test systems, while ensuring optimal calibration a...

3 weeks ago

  •   5 - 7 years exp.  •   Technical Services

$100K - $151K *

Transform customer experiences by guiding enterprise clients through successful IoT deployments. Collaborate cross-functionally to maximize value and drive advocacy, all while embodying cultural princ...

US-AnywhereRemote

3 weeks ago

  •   5 - 7 years exp.  •   Enterprise Technology

$110K - $130K *

Engage with us to enhance software supply chain security through detailed analysis of software components, identification of vulnerabilities, and assessment of cybersecurity practices in compliance wi...

1 week ago

  •   11 - 15 years exp.  •   Aerospace & Defense

$95K - $115K *

Contribute to mission-critical software development for satellite control systems. Collaborate within Agile teams to innovate and ensure software solutions align with operational needs, enhancing perf...

Reposted 2 weeks ago

  •   Less than 5 years exp.  •   Aerospace & Defense

$95K - $115K *

Join a dynamic team to enhance the US Space Force's satellite systems through software engineering, utilizing Agile practices. Engage in code development, testing, and infrastructure analysis to meet...

Reposted 2 weeks ago

  •   Less than 5 years exp.  •   Aerospace & Defense

$95K - $115K *

Join a team that's pivotal in engineering advanced Navy warfare systems. Leverage your technical expertise to analyze complex challenges and enhance system performance in modern naval operations. Help...

2 weeks ago

  •   5 - 7 years exp.  •   Aerospace & Defense

$80K - $95K *

Contribute to high-quality execution of complex electrical projects by leading field crews, ensuring safety and efficiency through advanced technical expertise and effective coordination with customer...

3 weeks ago

  •   8 - 10 years exp.  •   Technical Services

$75K - $90K *

Deliver expert technical leadership in the field, managing complex electrical projects, ensuring safety and quality while mentoring a skilled team and maintaining customer relationships to exceed expe...

3 weeks ago

  •   8 - 10 years exp.  •   Technical Services

$80K - $95K *

Lead the charge in executing high-quality electrical projects, overseeing field crews, and managing complex maintenance tasks. Your advanced technical expertise will drive safety and efficiency, ensur...

3 weeks ago

  •   8 - 10 years exp.  •   Technical Services

$114K - $187K *

Lead the charge in complex field projects, ensuring high-quality testing and maintenance of electrical systems while mentoring teams and interfacing with clients to deliver exceptional service and adh...

3 weeks ago

  •   8 - 10 years exp.  •   Energy & Utilities

Frequently Asked Questions (FAQ)

  • What does a Support Escalation Engineer do?question toggle

    A Support Escalation Engineer troubleshoots complex technical issues, works closely with team members, manages customer expectations, and escalates issues when necessary. They play a pivotal role in maintaining customer service levels and driving product improvement.

  • What skills are required for a Support Escalation Engineer?question toggle

    Common skills required for a Support Escalation Engineer include problem-solving abilities, excellent customer service skills, knowledge of the product or service, and strong communication skills.

  • What qualifications are needed to become a Support Escalation Engineer?question toggle

    Typically, a bachelor's degree in Computer Science, Information Systems, or a related field is required. Additionally, experience in a similar role and industry certifications may be beneficial.

  • Does Ladders have Support Escalation Engineer jobs that pay over $100k?question toggle

    Yes, Ladders specializes in high-paying jobs and features a variety of Support Escalation Engineer jobs that pay $100k and above.