Find Your Next Support Escalation Engineer Job on Ladders

Are you ready to level up your career? Explore a broad collection of lucrative Support Escalation Engineer roles that pay $100k and above, exclusively on Ladders.

What is a Support Escalation Engineer?

A Support Escalation Engineer works closely with team members, customers, and other stakeholders to troubleshoot technical issues and escalate them as needed. They play a critical role in maintaining customer satisfaction and driving product improvement.

How to Land a Support Escalation Engineer Job?

Typically, a bachelor's degree in Computer Science, Information Systems, or a related field is required. Key skills include customer service skills, detailed understanding of the product or service, communication skills, and problem-solving abilities. Browse through our job listings to find the perfect fit for you.

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$92K - $140K *

Drive customer satisfaction by joining our Dedicated Support Engineer team. Tackle technical challenges while enhancing client relations and streamlining workflows in a dynamic environment focused on...

3 weeks ago

  •   Less than 5 years exp.  •   Technical Services

$90K - $125K *

Join our team to tackle complex technical challenges while enhancing customer experience through collaboration and best practices in a dynamic cloud environment. Make an impact by driving innovative s...

1 week ago

  •   Less than 5 years exp.  •   Information Technology

$165K - $190K *

Lead strategic partner integrations and deliver tailored solutions while fostering collaborative relationships to ensure successful onboarding and implementation of our Banking as a Service platform...

US-AnywhereRemote

4 days ago

  •   5 - 7 years exp.  •   Finance & Insurance

$97K - $139K *

Innovate in the field by inspecting and maintaining electrical power equipment. Lead safety initiatives and testing operations, while ensuring compliance and optimal performance across High, Medium, a...

5 days ago

  •   5 - 7 years exp.  •   Energy & Utilities

$70K - $95K *

Elevate aircraft performance by diagnosing and solving customer-reported issues as a Product Support Engineer. Collaborate with design teams and airline clients to ensure reliable operations and drive...

3 weeks ago

  •   Less than 5 years exp.  •   Aerospace & Defense

$135K - $190K *

Unlock your potential by engineering and enhancing a network reliability platform. Drive innovations in DevSecOps while collaborating across teams to improve system reliability and automate operationa...

US-AnywhereRemote

4 days ago

  •   Less than 5 years exp.  •   Information Technology

$221K - $276K *

Partner with us to architect and implement cutting-edge IAM solutions, ensuring security and compliance across multiple technologies. Collaborate with diverse teams to optimize identity management pro...

4 days ago

  •   8 - 10 years exp.  •   Information Technology

$93K - $129K *

Shape the future of customer support by installing, maintaining, and upgrading complex equipment. Collaborate with clients using analytics for troubleshooting and deliver exceptional service through e...

1 week ago

  •   5 - 7 years exp.  •   Manufacturing & Automotive

$105K - $115K *

Lead the charge in developing comprehensive system requirement specifications by collaborating with users, analyzing operational documents, and designing high-level architectures for mechanical, struc...

Yesterday

  •   Less than 5 years exp.  •   Aerospace & Defense

$142K - $183K *

Unlock potential by leading the design and implementation of innovative data platform solutions, driving cross-functional collaboration and high-impact projects while mentoring junior team members in...

1 week ago

  •   5 - 7 years exp.  •   Enterprise Technology

$193K - $241K *

Accelerate progress at the forefront of customer success by leading technical strategies for complex enterprise deployments, ensuring value realization, and driving customer engagement while coaching...

4 weeks ago

  •   5 - 7 years exp.  •   Enterprise Technology

$131K - $177K *

Make your mark at the forefront of cloud solutions; lead complex AWS projects, bridging business needs with technical execution, while cultivating partnerships and managing outcomes to exceed client e...

2 weeks ago

  •   Less than 5 years exp.  •   Enterprise Technology

$193K - $241K *

Shape the future of customer engagement by leading complex, strategic Enterprise accounts. Drive technical strategy, resolve challenges, and enhance team capabilities, all while ensuring customer succ...

4 weeks ago

  •   5 - 7 years exp.  •   Enterprise Technology

$193K - $241K *

Join our team to lead complex Enterprise accounts, driving technical strategy and customer value through partnerships, innovative solutions, and team capability building. Your impact will improve adop...

US-AnywhereRemote

4 weeks ago

  •   5 - 7 years exp.  •   Enterprise Technology

$131K - $177K *

Lead the charge in delivering complex cloud solutions by mastering AWS services, overseeing project management, and aligning technical requirements with business outcomes to ensure customer success an...

3 weeks ago

  •   Less than 5 years exp.  •   Enterprise Technology

$85K - $110K *

Optimize system integration and technical planning to ensure effective software license management and compliance, while enhancing cross-functional collaboration and delivering strategic solutions tha...

2 weeks ago

  •   Less than 5 years exp.  •   Aerospace & Defense

$100K - $130K *

Join a dynamic team to architect cutting-edge solutions by collaborating with customers in defense and telecommunications. Utilize your engineering expertise to drive strategic positioning and ensure...

2 weeks ago

  •   8 - 10 years exp.  •   Aerospace & Defense

$101K - $170K *

Join a team that's redefining digital marketing strategies through innovative Answer Engine Optimization (AEO) techniques. Drive brand visibility across AI platforms, influence cross-functional teams...

2 weeks ago

  •   5 - 7 years exp.  •   Enterprise Technology

$90K - $130K *

Lead the charge in delivering scalable, AI-enabled solutions for clients, ensuring successful implementation and ongoing optimization. Collaborate with multiple teams to address complex challenges and...

US-AnywhereRemote

Yesterday

  •   5 - 7 years exp.  •   Finance & Insurance

$220K - $290K *

Drive success by bridging sales and engineering, delivering impactful technical presentations, and fostering strong client relationships to showcase the value of innovative software solutions in a dyn...

Reposted 1 week ago

  •   Less than 5 years exp.  •   Enterprise Technology

$90K - $120K *

Elevate your career as a Sales Engineer, acting as a technical consultant and bridging security solutions with client needs. Collaborate across teams and leverage your expertise to drive successful sa...

Toronto, ONIn-Person

1 week ago

  •   5 - 7 years exp.  •   Information Technology

$220K - $276K *

Innovate customer solutions by integrating technical expertise in enterprise sales. As a key player, you'll drive customer engagement and establish relationships that enhance product integration and o...

US-AnywhereRemote

Today

  •   Less than 5 years exp.  •   Enterprise Technology

$102K - $188K *

Support cyber defense efforts by analyzing and responding to threats, investigating incidents, and assessing vulnerabilities to enhance security across enterprise environments while collaborating with...

1 week ago

  •   Less than 5 years exp.  •   Information Technology

$102K - $188K *

Unlock your potential as a Cyber Exploitation Analyst, where you'll analyze threat activity, investigate incidents, and enhance security for organizations. Collaborate with teams to transform technica...

1 week ago

  •   Less than 5 years exp.  •   Aerospace & Defense

$90K - $120K *

Drive sales initiatives by fostering relationships with Federal Government clients, leveraging technical solutions and strategic methodologies to meet objectives and maximize opportunities within your...

Ottawa, ONIn-Person

Reposted 4 days ago

  •   8 - 10 years exp.  •   Education, Government & Non-Profit

Frequently Asked Questions (FAQ)

  • What does a Support Escalation Engineer do?question toggle

    A Support Escalation Engineer troubleshoots complex technical issues, works closely with team members, manages customer expectations, and escalates issues when necessary. They play a pivotal role in maintaining customer service levels and driving product improvement.

  • What skills are required for a Support Escalation Engineer?question toggle

    Common skills required for a Support Escalation Engineer include problem-solving abilities, excellent customer service skills, knowledge of the product or service, and strong communication skills.

  • What qualifications are needed to become a Support Escalation Engineer?question toggle

    Typically, a bachelor's degree in Computer Science, Information Systems, or a related field is required. Additionally, experience in a similar role and industry certifications may be beneficial.

  • Does Ladders have Support Escalation Engineer jobs that pay over $100k?question toggle

    Yes, Ladders specializes in high-paying jobs and features a variety of Support Escalation Engineer jobs that pay $100k and above.