Are you ready to level up your career? Explore a broad collection of lucrative Support Escalation Engineer roles that pay $100k and above, exclusively on Ladders.
A Support Escalation Engineer works closely with team members, customers, and other stakeholders to troubleshoot technical issues and escalate them as needed. They play a critical role in maintaining customer satisfaction and driving product improvement.
Typically, a bachelor's degree in Computer Science, Information Systems, or a related field is required. Key skills include customer service skills, detailed understanding of the product or service, communication skills, and problem-solving abilities. Browse through our job listings to find the perfect fit for you.
$92K - $140K *
Drive customer satisfaction by joining our Dedicated Support Engineer team. Tackle technical challenges while enhancing client relations and streamlining workflows in a dynamic environment focused on...
3 weeks ago
$90K - $125K *
Join our team to tackle complex technical challenges while enhancing customer experience through collaboration and best practices in a dynamic cloud environment. Make an impact by driving innovative s...
1 week ago
Senior Technical Account Manager
$165K - $190K *
Lead strategic partner integrations and deliver tailored solutions while fostering collaborative relationships to ensure successful onboarding and implementation of our Banking as a Service platform...
4 days ago
$97K - $139K *
Innovate in the field by inspecting and maintaining electrical power equipment. Lead safety initiatives and testing operations, while ensuring compliance and optimal performance across High, Medium, a...
5 days ago
$70K - $95K *
Elevate aircraft performance by diagnosing and solving customer-reported issues as a Product Support Engineer. Collaborate with design teams and airline clients to ensure reliable operations and drive...
3 weeks ago
Senior Network Reliability Engineer
$135K - $190K *
Unlock your potential by engineering and enhancing a network reliability platform. Drive innovations in DevSecOps while collaborating across teams to improve system reliability and automate operationa...
4 days ago
Principal Systems Engineer - IAM
$221K - $276K *
Partner with us to architect and implement cutting-edge IAM solutions, ensuring security and compliance across multiple technologies. Collaborate with diverse teams to optimize identity management pro...
4 days ago
$93K - $129K *
Shape the future of customer support by installing, maintaining, and upgrading complex equipment. Collaborate with clients using analytics for troubleshooting and deliver exceptional service through e...
1 week ago
Systems Engineer II - SIGINT - San Diego
$105K - $115K *
Lead the charge in developing comprehensive system requirement specifications by collaborating with users, analyzing operational documents, and designing high-level architectures for mechanical, struc...
Yesterday
$142K - $183K *
Unlock potential by leading the design and implementation of innovative data platform solutions, driving cross-functional collaboration and high-impact projects while mentoring junior team members in...
1 week ago
Sr. Customer Engineer, Enterprise
$193K - $241K *
Accelerate progress at the forefront of customer success by leading technical strategies for complex enterprise deployments, ensuring value realization, and driving customer engagement while coaching...
4 weeks ago
Engagement Manager, AWS ProServe
$131K - $177K *
Make your mark at the forefront of cloud solutions; lead complex AWS projects, bridging business needs with technical execution, while cultivating partnerships and managing outcomes to exceed client e...
2 weeks ago
Sr. Customer Engineer, Enterprise
$193K - $241K *
Shape the future of customer engagement by leading complex, strategic Enterprise accounts. Drive technical strategy, resolve challenges, and enhance team capabilities, all while ensuring customer succ...
4 weeks ago
Sr. Customer Engineer, Enterprise
$193K - $241K *
Join our team to lead complex Enterprise accounts, driving technical strategy and customer value through partnerships, innovative solutions, and team capability building. Your impact will improve adop...
4 weeks ago
Engagement Manager, AWS ProServe
$131K - $177K *
Lead the charge in delivering complex cloud solutions by mastering AWS services, overseeing project management, and aligning technical requirements with business outcomes to ensure customer success an...
3 weeks ago
$85K - $110K *
Optimize system integration and technical planning to ensure effective software license management and compliance, while enhancing cross-functional collaboration and delivering strategic solutions tha...
2 weeks ago
$100K - $130K *
Join a dynamic team to architect cutting-edge solutions by collaborating with customers in defense and telecommunications. Utilize your engineering expertise to drive strategic positioning and ensure...
2 weeks ago
Answer Engine Optimization (AEO/GEO) Manager
$101K - $170K *
Join a team that's redefining digital marketing strategies through innovative Answer Engine Optimization (AEO) techniques. Drive brand visibility across AI platforms, influence cross-functional teams...
2 weeks ago
$90K - $130K *
Lead the charge in delivering scalable, AI-enabled solutions for clients, ensuring successful implementation and ongoing optimization. Collaborate with multiple teams to address complex challenges and...
Yesterday
$220K - $290K *
Drive success by bridging sales and engineering, delivering impactful technical presentations, and fostering strong client relationships to showcase the value of innovative software solutions in a dyn...
Reposted 1 week ago
Pre-Sales Security Expert (sales engineer) (Toronto only)
$90K - $120K *
Elevate your career as a Sales Engineer, acting as a technical consultant and bridging security solutions with client needs. Collaborate across teams and leverage your expertise to drive successful sa...
1 week ago
$220K - $276K *
Innovate customer solutions by integrating technical expertise in enterprise sales. As a key player, you'll drive customer engagement and establish relationships that enhance product integration and o...
Today
Security Engineer III, Exploitation Analyst / Incident Responder (TS Clearance)
$102K - $188K *
Support cyber defense efforts by analyzing and responding to threats, investigating incidents, and assessing vulnerabilities to enhance security across enterprise environments while collaborating with...
1 week ago
Security Engineer III, Exploitation Analyst / Incident Responder (TS Clearance)
$102K - $188K *
Unlock your potential as a Cyber Exploitation Analyst, where you'll analyze threat activity, investigate incidents, and enhance security for organizations. Collaborate with teams to transform technica...
1 week ago
Senior Account Executive, Federal Government - Ottawa, Canada
$90K - $120K *
Drive sales initiatives by fostering relationships with Federal Government clients, leveraging technical solutions and strategic methodologies to meet objectives and maximize opportunities within your...
Reposted 4 days ago
What does a Support Escalation Engineer do?
A Support Escalation Engineer troubleshoots complex technical issues, works closely with team members, manages customer expectations, and escalates issues when necessary. They play a pivotal role in maintaining customer service levels and driving product improvement.
What skills are required for a Support Escalation Engineer?
Common skills required for a Support Escalation Engineer include problem-solving abilities, excellent customer service skills, knowledge of the product or service, and strong communication skills.
What qualifications are needed to become a Support Escalation Engineer?
Typically, a bachelor's degree in Computer Science, Information Systems, or a related field is required. Additionally, experience in a similar role and industry certifications may be beneficial.
Does Ladders have Support Escalation Engineer jobs that pay over $100k?
Yes, Ladders specializes in high-paying jobs and features a variety of Support Escalation Engineer jobs that pay $100k and above.