Are you ready to level up your career? Explore a broad collection of lucrative Support Escalation Engineer roles that pay $100k and above, exclusively on Ladders.
A Support Escalation Engineer works closely with team members, customers, and other stakeholders to troubleshoot technical issues and escalate them as needed. They play a critical role in maintaining customer satisfaction and driving product improvement.
Typically, a bachelor's degree in Computer Science, Information Systems, or a related field is required. Key skills include customer service skills, detailed understanding of the product or service, communication skills, and problem-solving abilities. Browse through our job listings to find the perfect fit for you.
$96K - $145K *
Contribute to advanced optical inspection and metrology systems, ensuring performance and reliability. Collaborate across teams, diagnose issues, and enhance complex automated platforms in the semicon...
Reposted 3 weeks ago
Sr. Technical Optical Support Engineer
$95K - $115K *
Engage in dynamic technical support as you troubleshoot complex issues and connect customers with innovative solutions, driving product expertise and collaboration with R&D to elevate customer satisfa...
Today
Sr. Technical Optical Support Engineer
$90K - $110K *
Provide advanced technical support and product expertise, ensuring customer satisfaction by troubleshooting complex issues, collaborating with R&D, and driving prompt resolutions in a dynamic 24/7 sup...
Today
Customer Success Engineer - Commercial
$140K - $160K *
Lead customer success initiatives by optimizing platform use, driving adoption, and ensuring satisfaction for global enterprises. Collaborate closely with clients, providing expertise and tailored sol...
Reposted 2 weeks ago
Sr. Technical Optical Support Engineer
$100K - $120K *
Elevate customer satisfaction through expert technical support, complex troubleshooting, and collaboration with R&D. Your role fosters innovation in a fast-paced environment, creating impactful soluti...
Today
$120K - $145K *
Shape the future of cyber security by leading expert teams in incident response. Drive innovative strategies for security solutions while collaborating with senior management and sharing intelligence...
2 weeks ago
$113K - $171K *
Drive operational excellence by enhancing foundational infrastructure and elevating system reliability, scalability, and security while collaborating within agile teams to deliver innovative solutions...
6 days ago
$67K - $144K *
Take ownership of innovative solutions as you bridge business and technology, collaborating with teams to deliver seamless integrations. Your role will enhance client relationships, drive revenue, and...
Reposted 2 weeks ago
EWM SAP IT Application Engineer
$120K - $145K *
Accelerate your career by driving enterprise application solutions that align with business priorities. Collaborate with cross-functional teams to deliver scalable systems while mentoring peers and en...
Reposted 3 weeks ago
Principal Sales Engineer - Federal
$175K - $251K *
Transform the future of public sector security by leading technical sales, engaging with Federal entities, and driving innovative solutions for Zero Trust transformations through expert guidance and c...
Today
Engagement Lead, Incident Response
$120K - $145K *
Manage client engagements and lead technical strategies while ensuring project success. Collaborate with team members to meet KPIs, prioritize tasks, and educate clients on technology solutions while...
Reposted 2 weeks ago
$100K - $110K *
Contribute to customer expansion as a Solutions Engineer, leveraging your quality engineering expertise to translate manufacturing workflows into impactful product conversations and support pilots for...
1 week ago
$95K - $115K *
Tackle complex testing challenges by developing master plans and executing rigorous test cases across various projects. Collaborate with teams to ensure quality assurance and refine testing processes...
5 days ago
$95K - $115K *
Unlock potential by implementing test automation strategies and developing frameworks. Collaborate across teams to enhance initiatives, coordinate testing for web applications, and drive quality throu...
6 days ago
$80K - $110K *
Drive technical support leadership by overseeing incident management and customer communication during PT business hours. Act as the senior decision-maker, managing cross-team coordination and ensurin...
1 week ago
Account Executive - Risk and Fraud Solutions
$110K - $130K *
Execute strategies to drive revenue growth and expand market presence by building strong relationships with enterprise-level clients, delivering tailored solutions in Risk, Fraud, and Compliance acros...
1 week ago
Account Executive - Risk and Fraud Solutions
$110K - $130K *
Grow your career with a strategic role focused on driving new business growth, building partnerships with C-suite executives, and delivering innovative risk and fraud solutions to key enterprise accou...
1 week ago
$110K - $130K *
Tackle mission-critical network challenges as you design and implement advanced IT solutions for thousands of users. Your expertise will ensure data security and support strategic operations in a dyna...
2 weeks ago
Sr. Platform Partner Technical Account Manager (PTAM)
$107K - $172K *
Join a dynamic team to provide technical guidance and support for partners leveraging advanced enterprise solutions. Help drive partner success through proactive engagement, troubleshooting, and strat...
1 week ago
Site Reliability Engineer, Senior
$180K - $230K *
Collaborate to enhance development, testing, and production environments, utilizing automation and monitoring solutions. Drive system optimization and hardening practices while maintaining operational...
2 weeks ago
$100K - $110K *
Unlock potential by leading technical sales efforts in mission-driven projects, engaging with military and federal clients to translate needs into actionable solutions. Collaborate closely with leader...
Reposted 2 weeks ago
Senior Enterprise Account Executive - Public Sector
$100K - $120K *
Empower strategic public sector sales efforts by prospecting, managing relationships, and navigating procurement processes. Drive revenue growth while collaborating across functions and serving as sub...
2 days ago
Site Reliability Engineer FedRAMP Vulnerability Management
$86K - $120K *
Join a dynamic team to enhance cloud infrastructure reliability, automating processes, and applying vulnerability management. Collaborate across teams to drive efficiency while managing complex enviro...
1 week ago
Field Service Technician, Advanced Level
$90K - $151K *
Join our dedicated Field Service Engineer team, providing on-site support, maintenance, and troubleshooting for cutting-edge electronic manufacturing test systems, while ensuring optimal calibration a...
3 weeks ago
Enterprise Select Implementation Consultant - ET/CT Zone
$100K - $151K *
Transform customer experiences by guiding enterprise clients through successful IoT deployments. Collaborate cross-functionally to maximize value and drive advocacy, all while embodying cultural princ...
3 weeks ago
What does a Support Escalation Engineer do?
A Support Escalation Engineer troubleshoots complex technical issues, works closely with team members, manages customer expectations, and escalates issues when necessary. They play a pivotal role in maintaining customer service levels and driving product improvement.
What skills are required for a Support Escalation Engineer?
Common skills required for a Support Escalation Engineer include problem-solving abilities, excellent customer service skills, knowledge of the product or service, and strong communication skills.
What qualifications are needed to become a Support Escalation Engineer?
Typically, a bachelor's degree in Computer Science, Information Systems, or a related field is required. Additionally, experience in a similar role and industry certifications may be beneficial.
Does Ladders have Support Escalation Engineer jobs that pay over $100k?
Yes, Ladders specializes in high-paying jobs and features a variety of Support Escalation Engineer jobs that pay $100k and above.