Find Your Next Support Escalation Engineer Job on Ladders

Are you ready to level up your career? Explore a broad collection of lucrative Support Escalation Engineer roles that pay $100k and above, exclusively on Ladders.

What is a Support Escalation Engineer?

A Support Escalation Engineer works closely with team members, customers, and other stakeholders to troubleshoot technical issues and escalate them as needed. They play a critical role in maintaining customer satisfaction and driving product improvement.

How to Land a Support Escalation Engineer Job?

Typically, a bachelor's degree in Computer Science, Information Systems, or a related field is required. Key skills include customer service skills, detailed understanding of the product or service, communication skills, and problem-solving abilities. Browse through our job listings to find the perfect fit for you.

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$90K - $130K *

Unlock pre-sales success by owning trial environments, leading demos, and driving customer feedback integration. Collaborate with Account Executives to enhance product positioning and shape a vital ne...

1 week ago

  •   Less than 5 years exp.  •   Enterprise Technology

$85K - $105K *

Drive system requirement specifications and design for complex systems by analyzing user needs and operational concepts, ensuring effective integration and testing of hardware/software components with...

Yesterday

  •   Less than 5 years exp.  •   Aerospace & Defense

$143K - $194K *

Join a team that designs and builds scalable software for automating physical security device provisioning and management across AWS data centers globally, impacting operational readiness and efficien...

Reposted 1 week ago

  •   Less than 5 years exp.  •   Information Technology

$160K - $175K *

Shape the future of enterprise networking by delivering innovative solutions that drive client success. Engage with stakeholders, design cutting-edge systems, and provide expert guidance in a fast-pac...

US-AnywhereRemote

1 week ago

  •   5 - 7 years exp.  •   Technical Services

$112K - $150K *

Advance your career by managing hybrid simulation environments, utilizing Infrastructure as Code (IaC) and virtualization tools. Take charge of network scenario lifecycles, automate deployments, and i...

Yesterday

  •   Less than 5 years exp.  •   Information Technology

$100K - $130K *

Create impactful customer success solutions for a pioneering AI-driven service. As a key player, own onboarding, drive adoption, and establish best practices to turn new clients into long-term partner...

Reposted 6 days ago

  •   5 - 7 years exp.  •   Business Services

$100K - $130K *

Lead the development of a cutting-edge AI Customer Success function, shaping the playbook and enhancing customer engagements for key sectors including cyber and national security, ensuring sustainable...

Reposted 6 days ago

  •   5 - 7 years exp.  •   Business Services

$70K - $95K *

Join a team that's shaping the future of cloud and on-premises systems! Provide expert support, resolve complex technical issues, and lead projects in a dynamic MSP environment where collaboration and...

2 weeks ago

  •   Less than 5 years exp.  •   Information Technology

$153K - $222K *

Accelerate your career as you partner with technical sales teams to deliver innovative cloud solutions that address customer needs and enhance their digital transformation journey. Take on a key role...

3 weeks ago

  •   8 - 10 years exp.  •   Information Technology

$90K - $120K *

Lead the charge in enhancing enterprise desktop environments through strategic IT management and problem resolution, ensuring alignment with security standards while supporting modernization initiativ...

2 weeks ago

  •   5 - 7 years exp.  •   Aerospace & Defense

$90K - $130K *

Join a team that's committed to driving revenue through expert technical support and product demonstrations. Collaborate closely with sales to align solutions with customer needs and elevate their tec...

US-AnywhereRemote

3 weeks ago

  •   5 - 7 years exp.  •   Enterprise Technology

$154K - $193K *

Transform enterprise solutions by driving ServiceNow innovation and strategy. Collaborate cross-functionally to implement best practices, mentor teams, and shape technical architecture. Be the technic...

1 week ago

  •   11 - 15 years exp.  •   Information Technology

$186K - $232K *

Advance your career as a principal engineer specializing in ServiceNow. Drive technical innovation, mentor teams, and define platform strategies while ensuring quality outputs across cross-functional...

1 week ago

  •   11 - 15 years exp.  •   Information Technology

$250K - $280K *

Transform client relationships and drive sales within existing accounts by identifying opportunities, presenting solutions, and achieving targets while developing rapport with key stakeholders and mai...

1 week ago

  •   5 - 7 years exp.  •   Consumer Technology

$90K - $120K *

Join our dynamic team to design, implement, and maintain complex systems that enhance organizational goals and stakeholder needs while driving innovation and efficiency across various technologies and...

4 days ago

  •   8 - 10 years exp.  •   Aerospace & Defense

$154K - $193K *

Tackle complex challenges as a hands-on ServiceNow principal engineer. Shape technical vision, mentor teams, and drive best practices while partnering with cross-functional leaders to innovate on the...

1 week ago

  •   11 - 15 years exp.  •   Information Technology

$80K - $120K *

Elevate your career by designing and implementing cutting-edge cybersecurity solutions to protect organizational assets from emerging threats while collaborating with internal and external partners...

Reposted 6 days ago

  •   Less than 5 years exp.  •   Information Technology

$90K - $120K *

Support the engineering of complex systems and storage solutions, ensuring configurations meet architecture standards while leading a team. Drive operational efficiency across global services with inn...

3 weeks ago

  •   Less than 5 years exp.  •   Information Technology

$90K - $120K *

Engineer effective supplier performance by driving quality and readiness in manufacturing. Lead technical interactions to resolve critical issues, support product launches, and ensure seamless product...

1 week ago

  •   8 - 10 years exp.  •   Manufacturing & Automotive

$90K - $120K *

Empower your career by joining a dynamic team to drive innovation in analog/mixed-signal systems. Collaborate across functions to deliver impactful product solutions that lead the market in performanc...

4 weeks ago

  •   Less than 5 years exp.  •   Consumer Technology

$96K - $132K *

Help us enhance healthcare systems by providing exceptional technical support and solutions. Collaborate with diverse teams to optimize software performance, manage client inquiries, and drive improve...

US-AnywhereRemote

1 week ago

  •   Less than 5 years exp.  •   Technical Services

$148K - $198K *

Advance educational transformation by leading technical sales discussions and customized solutions that empower institutions. Collaborate with cross-functional teams to optimize the student lifecycle...

4 weeks ago

  •   5 - 7 years exp.  •   Education, Government & Non-Profit

$134K - $180K *

Champion transformative solutions in education by leading technical conversations and collaborating with teams to enhance institutional operations and learner experiences using Salesforce technology...

4 weeks ago

  •   5 - 7 years exp.  •   Education, Government & Non-Profit

$134K - $180K *

Join a team that's shaping the future of education! Collaborate with sales and product experts to craft innovative solutions, optimize institutions’ operations, and drive transformation through Salesf...

4 weeks ago

  •   5 - 7 years exp.  •   Education, Government & Non-Profit

$148K - $198K *

Partner with us to drive innovation in education by developing tailored solutions that transform institutional operations and engagement through advanced Salesforce technology, emphasizing strategic m...

4 weeks ago

  •   5 - 7 years exp.  •   Education, Government & Non-Profit

Frequently Asked Questions (FAQ)

  • What does a Support Escalation Engineer do?question toggle

    A Support Escalation Engineer troubleshoots complex technical issues, works closely with team members, manages customer expectations, and escalates issues when necessary. They play a pivotal role in maintaining customer service levels and driving product improvement.

  • What skills are required for a Support Escalation Engineer?question toggle

    Common skills required for a Support Escalation Engineer include problem-solving abilities, excellent customer service skills, knowledge of the product or service, and strong communication skills.

  • What qualifications are needed to become a Support Escalation Engineer?question toggle

    Typically, a bachelor's degree in Computer Science, Information Systems, or a related field is required. Additionally, experience in a similar role and industry certifications may be beneficial.

  • Does Ladders have Support Escalation Engineer jobs that pay over $100k?question toggle

    Yes, Ladders specializes in high-paying jobs and features a variety of Support Escalation Engineer jobs that pay $100k and above.