Are you ready to level up your career? Explore a broad collection of lucrative Support Escalation Engineer roles that pay $100k and above, exclusively on Ladders.
A Support Escalation Engineer works closely with team members, customers, and other stakeholders to troubleshoot technical issues and escalate them as needed. They play a critical role in maintaining customer satisfaction and driving product improvement.
Typically, a bachelor's degree in Computer Science, Information Systems, or a related field is required. Key skills include customer service skills, detailed understanding of the product or service, communication skills, and problem-solving abilities. Browse through our job listings to find the perfect fit for you.
$104K - $130K *
Transform the U.S. payments landscape by leveraging technical expertise and sales acumen to design innovative solutions. Collaborate with sales teams and clients, delivering tailored payment technolog...
3 weeks ago
Sales Engineer - Data Center Infrastructure
$110K - $130K *
Lead technical sales engagements for major hyperscale and AI tenants, translating business objectives into scalable data center solutions while collaborating across multiple teams to ensure feasibilit...
3 weeks ago
$86K - $134K *
Engage in systems engineering to ensure the stability and integrity of critical IT environments. Leverage your technical expertise to design, implement, and maintain software platforms that meet the o...
2 weeks ago
$110K - $130K *
Collaborate with teams to design and implement SharePoint solutions that enhance workflow and reporting capabilities, leveraging deep expertise in Microsoft technologies to meet diverse client needs e...
2 weeks ago
Senior Technical Marketing Engineer
$136K - $276K *
Unlock new solutions in enterprise networking as you create impactful technical content, collaborate across teams, and present expertise to enhance customer engagement and drive product success in a r...
2 days ago
$110K - $130K *
Optimize performance and design solutions in advanced optical metrology technologies. Collaborate with cross-functional teams to develop specifications, conduct experiments, and implement improvements...
2 days ago
$96K - $145K *
Contribute to advanced optical inspection and metrology systems, ensuring performance and reliability. Collaborate across teams, diagnose issues, and enhance complex automated platforms in the semicon...
Reposted 3 weeks ago
Customer Success Engineer - Commercial
$140K - $160K *
Lead customer success initiatives by optimizing platform use, driving adoption, and ensuring satisfaction for global enterprises. Collaborate closely with clients, providing expertise and tailored sol...
Reposted 2 weeks ago
Consulting Systems Engineer, SLED TN
$125K - $150K *
Elevate progress at public sector clients by designing innovative tech solutions that align technology with mission-driven goals. Join a dynamic team delivering strategic consulting and technical lead...
2 weeks ago
Consulting Systems Engineer, SLED TN
$125K - $150K *
Empower SLED customers by delivering strategic technical solutions that align technology with mission-driven goals. Engage in solution architecture design, providing hands-on leadership to ensure succ...
2 weeks ago
$120K - $145K *
Shape the future of cyber security by leading expert teams in incident response. Drive innovative strategies for security solutions while collaborating with senior management and sharing intelligence...
2 weeks ago
$113K - $171K *
Drive operational excellence by enhancing foundational infrastructure and elevating system reliability, scalability, and security while collaborating within agile teams to deliver innovative solutions...
5 days ago
$67K - $144K *
Take ownership of innovative solutions as you bridge business and technology, collaborating with teams to deliver seamless integrations. Your role will enhance client relationships, drive revenue, and...
Reposted 2 weeks ago
EWM SAP IT Application Engineer
$120K - $145K *
Accelerate your career by driving enterprise application solutions that align with business priorities. Collaborate with cross-functional teams to deliver scalable systems while mentoring peers and en...
Reposted 3 weeks ago
Engagement Lead, Incident Response
$120K - $145K *
Manage client engagements and lead technical strategies while ensuring project success. Collaborate with team members to meet KPIs, prioritize tasks, and educate clients on technology solutions while...
Reposted 2 weeks ago
$100K - $110K *
Contribute to customer expansion as a Solutions Engineer, leveraging your quality engineering expertise to translate manufacturing workflows into impactful product conversations and support pilots for...
1 week ago
$95K - $115K *
Tackle complex testing challenges by developing master plans and executing rigorous test cases across various projects. Collaborate with teams to ensure quality assurance and refine testing processes...
5 days ago
$95K - $115K *
Unlock potential by implementing test automation strategies and developing frameworks. Collaborate across teams to enhance initiatives, coordinate testing for web applications, and drive quality throu...
5 days ago
$80K - $110K *
Drive technical support leadership by overseeing incident management and customer communication during PT business hours. Act as the senior decision-maker, managing cross-team coordination and ensurin...
1 week ago
Account Executive - Risk and Fraud Solutions
$110K - $130K *
Execute strategies to drive revenue growth and expand market presence by building strong relationships with enterprise-level clients, delivering tailored solutions in Risk, Fraud, and Compliance acros...
1 week ago
Account Executive - Risk and Fraud Solutions
$110K - $130K *
Grow your career with a strategic role focused on driving new business growth, building partnerships with C-suite executives, and delivering innovative risk and fraud solutions to key enterprise accou...
1 week ago
$110K - $130K *
Tackle mission-critical network challenges as you design and implement advanced IT solutions for thousands of users. Your expertise will ensure data security and support strategic operations in a dyna...
2 weeks ago
Sr. Platform Partner Technical Account Manager (PTAM)
$107K - $172K *
Join a dynamic team to provide technical guidance and support for partners leveraging advanced enterprise solutions. Help drive partner success through proactive engagement, troubleshooting, and strat...
1 week ago
Site Reliability Engineer, Senior
$180K - $230K *
Collaborate to enhance development, testing, and production environments, utilizing automation and monitoring solutions. Drive system optimization and hardening practices while maintaining operational...
2 weeks ago
$100K - $110K *
Unlock potential by leading technical sales efforts in mission-driven projects, engaging with military and federal clients to translate needs into actionable solutions. Collaborate closely with leader...
Reposted 2 weeks ago
What does a Support Escalation Engineer do?
A Support Escalation Engineer troubleshoots complex technical issues, works closely with team members, manages customer expectations, and escalates issues when necessary. They play a pivotal role in maintaining customer service levels and driving product improvement.
What skills are required for a Support Escalation Engineer?
Common skills required for a Support Escalation Engineer include problem-solving abilities, excellent customer service skills, knowledge of the product or service, and strong communication skills.
What qualifications are needed to become a Support Escalation Engineer?
Typically, a bachelor's degree in Computer Science, Information Systems, or a related field is required. Additionally, experience in a similar role and industry certifications may be beneficial.
Does Ladders have Support Escalation Engineer jobs that pay over $100k?
Yes, Ladders specializes in high-paying jobs and features a variety of Support Escalation Engineer jobs that pay $100k and above.