Are you ready to level up your career? Explore a broad collection of lucrative Support Escalation Engineer roles that pay $100k and above, exclusively on Ladders.
A Support Escalation Engineer works closely with team members, customers, and other stakeholders to troubleshoot technical issues and escalate them as needed. They play a critical role in maintaining customer satisfaction and driving product improvement.
Typically, a bachelor's degree in Computer Science, Information Systems, or a related field is required. Key skills include customer service skills, detailed understanding of the product or service, communication skills, and problem-solving abilities. Browse through our job listings to find the perfect fit for you.
$90K - $130K *
Unlock pre-sales success by owning trial environments, leading demos, and driving customer feedback integration. Collaborate with Account Executives to enhance product positioning and shape a vital ne...
1 week ago
Systems Engineer I - SIGINT - San Diego
$85K - $105K *
Drive system requirement specifications and design for complex systems by analyzing user needs and operational concepts, ensuring effective integration and testing of hardware/software components with...
Yesterday
Software Dev Engineer, AWS Infrastructure Security, AWS InfraSec Security Products and Services
$143K - $194K *
Join a team that designs and builds scalable software for automating physical security device provisioning and management across AWS data centers globally, impacting operational readiness and efficien...
Reposted 1 week ago
Sr. Consultant, Enterprise Networking - HPE/Aruba
$160K - $175K *
Shape the future of enterprise networking by delivering innovative solutions that drive client success. Engage with stakeholders, design cutting-edge systems, and provide expert guidance in a fast-pac...
1 week ago
$112K - $150K *
Advance your career by managing hybrid simulation environments, utilizing Infrastructure as Code (IaC) and virtualization tools. Take charge of network scenario lifecycles, automate deployments, and i...
Yesterday
$100K - $130K *
Create impactful customer success solutions for a pioneering AI-driven service. As a key player, own onboarding, drive adoption, and establish best practices to turn new clients into long-term partner...
Reposted 6 days ago
$100K - $130K *
Lead the development of a cutting-edge AI Customer Success function, shaping the playbook and enhancing customer engagements for key sectors including cyber and national security, ensuring sustainable...
Reposted 6 days ago
$70K - $95K *
Join a team that's shaping the future of cloud and on-premises systems! Provide expert support, resolve complex technical issues, and lead projects in a dynamic MSP environment where collaboration and...
2 weeks ago
Customer Engineer, Google Cloud Platform
$153K - $222K *
Accelerate your career as you partner with technical sales teams to deliver innovative cloud solutions that address customer needs and enhance their digital transformation journey. Take on a key role...
3 weeks ago
$90K - $120K *
Lead the charge in enhancing enterprise desktop environments through strategic IT management and problem resolution, ensuring alignment with security standards while supporting modernization initiativ...
2 weeks ago
$90K - $130K *
Join a team that's committed to driving revenue through expert technical support and product demonstrations. Collaborate closely with sales to align solutions with customer needs and elevate their tec...
3 weeks ago
Principal Engineer - ServiceNow CMDB/CSDM
$154K - $193K *
Transform enterprise solutions by driving ServiceNow innovation and strategy. Collaborate cross-functionally to implement best practices, mentor teams, and shape technical architecture. Be the technic...
1 week ago
Principal Engineer - ServiceNow CMDB/CSDM
$186K - $232K *
Advance your career as a principal engineer specializing in ServiceNow. Drive technical innovation, mentor teams, and define platform strategies while ensuring quality outputs across cross-functional...
1 week ago
$250K - $280K *
Transform client relationships and drive sales within existing accounts by identifying opportunities, presenting solutions, and achieving targets while developing rapport with key stakeholders and mai...
1 week ago
$90K - $120K *
Join our dynamic team to design, implement, and maintain complex systems that enhance organizational goals and stakeholder needs while driving innovation and efficiency across various technologies and...
4 days ago
Principal Engineer - ServiceNow CMDB/CSDM
$154K - $193K *
Tackle complex challenges as a hands-on ServiceNow principal engineer. Shape technical vision, mentor teams, and drive best practices while partnering with cross-functional leaders to innovate on the...
1 week ago
$80K - $120K *
Elevate your career by designing and implementing cutting-edge cybersecurity solutions to protect organizational assets from emerging threats while collaborating with internal and external partners...
Reposted 6 days ago
Sr. Systems Engineer (IBM-English Caribbean) - CCA
$90K - $120K *
Support the engineering of complex systems and storage solutions, ensuring configurations meet architecture standards while leading a team. Drive operational efficiency across global services with inn...
3 weeks ago
Supplier Technical Assistance (STA) Engineer
$90K - $120K *
Engineer effective supplier performance by driving quality and readiness in manufacturing. Lead technical interactions to resolve critical issues, support product launches, and ensure seamless product...
1 week ago
$90K - $120K *
Empower your career by joining a dynamic team to drive innovation in analog/mixed-signal systems. Collaborate across functions to deliver impactful product solutions that lead the market in performanc...
4 weeks ago
$96K - $132K *
Help us enhance healthcare systems by providing exceptional technical support and solutions. Collaborate with diverse teams to optimize software performance, manage client inquiries, and drive improve...
1 week ago
Senior/Lead Solution Engineer (Higher Education)
$148K - $198K *
Advance educational transformation by leading technical sales discussions and customized solutions that empower institutions. Collaborate with cross-functional teams to optimize the student lifecycle...
4 weeks ago
Senior/Lead Solution Engineer (Higher Education)
$134K - $180K *
Champion transformative solutions in education by leading technical conversations and collaborating with teams to enhance institutional operations and learner experiences using Salesforce technology...
4 weeks ago
Senior/Lead Solution Engineer (Higher Education)
$134K - $180K *
Join a team that's shaping the future of education! Collaborate with sales and product experts to craft innovative solutions, optimize institutions’ operations, and drive transformation through Salesf...
4 weeks ago
Senior/Lead Solution Engineer (Higher Education)
$148K - $198K *
Partner with us to drive innovation in education by developing tailored solutions that transform institutional operations and engagement through advanced Salesforce technology, emphasizing strategic m...
4 weeks ago
What does a Support Escalation Engineer do?
A Support Escalation Engineer troubleshoots complex technical issues, works closely with team members, manages customer expectations, and escalates issues when necessary. They play a pivotal role in maintaining customer service levels and driving product improvement.
What skills are required for a Support Escalation Engineer?
Common skills required for a Support Escalation Engineer include problem-solving abilities, excellent customer service skills, knowledge of the product or service, and strong communication skills.
What qualifications are needed to become a Support Escalation Engineer?
Typically, a bachelor's degree in Computer Science, Information Systems, or a related field is required. Additionally, experience in a similar role and industry certifications may be beneficial.
Does Ladders have Support Escalation Engineer jobs that pay over $100k?
Yes, Ladders specializes in high-paying jobs and features a variety of Support Escalation Engineer jobs that pay $100k and above.