Find Your Next Director, Customer Success Role with Ladders

Join Ladders to access a curated selection of Director, Customer Success jobs that pay over $100,000. If you’re looking to propel your career and work in a challenging, rewarding environment, you've come to the right place.

Roles and Responsibilities

As a Director of Customer Success, you'll be responsible for managing a team ensuring customer retention and growth. You'll oversee all aspects of account management, customer onboarding, and customer relations, while maintaining a keen focus on client satisfaction.

Why Director, Customer Success?

Working as a Director, Customer Success, you will have the opportunity to influence a company’s bottom line by fostering customer loyalty. It’s a significant, highly impactful role in any business today.

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$90K - $130K *

Pioneer innovative customer success strategies, leading a dynamic team to enhance efficiency, optimize customer relations, and drive measurable results in a fast-paced environment. Collaborate with di...

2 days ago

  •   Less than 5 years exp.  •   Business Services

$130K - $150K *

Lead and empower a 50+ member Customer Success Operations team, driving operational excellence and optimizing customer experience through AI, automation, and strategic partnerships while fostering tea...

Yesterday

  •   8 - 10 years exp.  •   Enterprise Technology

$120K - $150K *

Tackle the challenge of leading customer success initiatives for Enterprise and Mid-Market segments. You'll drive retention and growth, building scalable processes and a dedicated team culture focused...

1 week ago

  •   8 - 10 years exp.  •   Business Services

$130K - $180K *

Shape the future of Customer Success by leading an AI-first strategy, driving outcomes for Commercial and Enterprise merchants while architecting an innovative CS organization focused on automation an...

1 week ago

  •   8 - 10 years exp.  •   Business Services

$130K - $180K *

Transform Customer Success by architecting an AI-driven strategy for Commercial and Enterprise merchants, ensuring high-performance leadership, optimizing relationships, and enhancing net revenue rete...

1 week ago

  •   8 - 10 years exp.  •   Consumer Technology

$160K - $180K *

Shape the future of customer success by leading a dynamic team dedicated to enhancing client satisfaction and driving innovation in legal technology. Collaborate with cross-functional teams and improv...

Reposted 1 week ago

  •   5 - 7 years exp.  •   Technical Services

$160K - $180K *

Shape the future of customer success by leading innovative strategies that enhance client satisfaction, build strong relationships, and drive team performance for optimum results in the dynamic legal...

Reposted 1 week ago

  •   5 - 7 years exp.  •   Business Services

$160K - $180K *

Join a team that's driving innovation in legal tech by enhancing customer success strategies, leading a high-performing team, and fostering strong relationships to elevate client satisfaction and rete...

Reposted 1 week ago

  •   5 - 7 years exp.  •   Business Services

$160K - $180K *

Lead customer success strategies to enhance satisfaction, retention, and team performance. Collaborate cross-functionally to drive innovation and foster relationships, ensuring alignment with business...

Reposted 1 week ago

  •   5 - 7 years exp.  •   Business Services

$160K - $180K *

Shape the future of customer success by leading a high-performing team, enhancing satisfaction, and aligning initiatives with business goals. Leverage cutting-edge tools and collaborate with industry...

Reposted 1 week ago

  •   5 - 7 years exp.  •   Technical Services

$160K - $180K *

Elevate customer success by leading strategic initiatives and mentoring teams. You'll drive satisfaction through collaboration, data analysis, and innovative solutions that enhance client relationship...

Reposted 1 week ago

  •   5 - 7 years exp.  •   Business Services

$131K - $155K *

Lead the Corporate Customer Success team to enhance adoption, retention, and strategic initiatives. Drive measurable outcomes and cultivate long-term partnerships, collaborating across departments to...

Yesterday

  •   8 - 10 years exp.  •   Enterprise Technology

$200K - $210K *

Help us redefine customer success by leading a high-performing team, driving strategic initiatives, and optimizing post-sales growth for a global manufacturing platform while collaborating with execut...

Reposted yesterday

  •   8 - 10 years exp.  •   Business Services

$160K - $210K *

Lead the transformation of customer success by designing scalable systems and processes. Collaborate cross-functionally to enhance customer adoption and retention in complex, high-stakes environments...

Yesterday

  •   5 - 7 years exp.  •   Education, Government & Non-Profit

$160K - $200K *

Lead and develop a high-performing Customer Success team, driving customer outcomes and renewals while implementing effective coaching and strategies to enhance account health and engagement...

2 days ago

  •   Less than 5 years exp.  •   Business Services

$90K - $130K *

Lead the charge in transforming customer engagement by maximizing value and satisfaction. Drive a high-performing team to deliver rapid onboarding and exceptional support, ensuring a world-class custo...

Yesterday

  •   5 - 7 years exp.  •   Business Services

$90K - $130K *

Build a high-performing Customer Success team to drive rapid onboarding, enhance customer satisfaction, and foster cross-functional collaboration, while leveraging industry expertise to accelerate val...

Yesterday

  •   5 - 7 years exp.  •   Business Services

$120K - $150K *

Lead a dynamic team to redefine customer success in the Americas, driving exceptional service delivery and measurable results that enhance customer satisfaction and loyalty while fostering a culture o...

Yesterday

  •   5 - 7 years exp.  •   Enterprise Technology

$90K - $130K *

Join a team that's dedicated to transforming customer engagement and driving satisfaction. Lead a motivated Customer Success team focused on quick onboarding and exceptional service, ensuring customer...

Yesterday

  •   5 - 7 years exp.  •   Business Services

$90K - $120K *

Empower customer success by leading a talented team, driving onboarding, and enhancing satisfaction. Your role drives measurable business impact through collaboration and a customer-centric approach i...

Yesterday

  •   5 - 7 years exp.  •   Business Services

$130K - $180K *

Deliver exceptional customer experiences by leading multi-functional teams for retention and expansion, driving strategic initiatives, and integrating AI solutions to enhance service models in a fast...

3 weeks ago

  •   8 - 10 years exp.  •   Consumer Technology

$150K - $200K *

Accelerate growth by leading Customer Success strategies, driving retention and expansion across multi-functional teams, and optimizing the customer journey from activation to renewal, representing th...

3 weeks ago

  •   8 - 10 years exp.  •   Consumer Technology

$130K - $150K *

Lead a high-performing Enterprise Customer Success team, driving retention and growth. Partner cross-functionally to optimize strategy and processes, ensuring valuable customer experiences and success...

2 weeks ago

  •   5 - 7 years exp.  •   Business Services

$120K - $150K *

Lead Customer Success & Onboarding efforts to enhance client satisfaction, streamline processes, and elevate team performance. Own strategic accounts and build efficient systems that drive product ado...

3 weeks ago

  •   5 - 7 years exp.  •   Consumer Technology

$120K - $150K *

Join a dynamic team and lead enterprise client relationships to drive growth, retention, and customer satisfaction while refining customer success strategies and mentoring a high-performing team in th...

Yesterday

  •   8 - 10 years exp.  •   Enterprise Technology

Frequently Asked Questions (FAQ)

  • What are some roles and responsibilities of a Director, Customer Success?question toggle

    A Director, Customer Success oversees customer onboarding, ensures customer retention, manages customer relations, and aims to grow the company's customer base.

  • What skills are required for a Director, Customer Success role?question toggle

    Apart from strong leadership, communication, and organization skills, a Director, Customer Success should also have a solid understanding of customer relations, data analysis, and business metrics.

  • Why should I apply for a Director, Customer Success job through Ladders?question toggle

    Ladders hosts a wide variety of high-paying professional jobs including Director, Customer Success roles. Our platform connects you with opportunities that match your skills and career goals.

  • How can Ladders help me in my job search?question toggle

    Ladders not only provides high-paying job opportunities but also offers resources like resume reviews, networking events, and industry insights to give you a competitive edge in your job search.