Find Your Next Director, Customer Success Role with Ladders

Join Ladders to access a curated selection of Director, Customer Success jobs that pay over $100,000. If you’re looking to propel your career and work in a challenging, rewarding environment, you've come to the right place.

Roles and Responsibilities

As a Director of Customer Success, you'll be responsible for managing a team ensuring customer retention and growth. You'll oversee all aspects of account management, customer onboarding, and customer relations, while maintaining a keen focus on client satisfaction.

Why Director, Customer Success?

Working as a Director, Customer Success, you will have the opportunity to influence a company’s bottom line by fostering customer loyalty. It’s a significant, highly impactful role in any business today.

Jumpstart Your Career with Ladders

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$120K - $150K *

Champion strategic customer success by driving enterprise client relationships and innovative CX transformation initiatives. Leverage technology and human expertise to optimize service delivery for me...

US-AnywhereRemote

3 days ago

  •   8 - 10 years exp.  •   Business Services

$140K - $160K *

Join a team that's focused on driving client success and retention in a rapidly scaling enterprise environment. You'll enhance client relationships, champion integration strategies, and collaborate ac...

2 weeks ago

  •   8 - 10 years exp.  •   Enterprise Technology

$100K - $130K *

Empower growth by leading a Customer Success team to enhance client satisfaction, retention, and revenue. Drive strategic initiatives, manage key relationships, and foster a culture of continuous impr...

2 weeks ago

  •   5 - 7 years exp.  •   Enterprise Technology

$120K - $150K *

Shape the future of customer success by leading a dynamic team dedicated to enhancing client satisfaction and driving innovation in legal technology. Collaborate with cross-functional teams and improv...

3 weeks ago

  •   5 - 7 years exp.  •   Enterprise Technology

$120K - $150K *

Join a team that's driving innovation in legal tech by enhancing customer success strategies, leading a high-performing team, and fostering strong relationships to elevate client satisfaction and rete...

3 weeks ago

  •   5 - 7 years exp.  •   Business Services

$120K - $150K *

Shape the future of customer success by leading a high-performing team, enhancing satisfaction, and aligning initiatives with business goals. Leverage cutting-edge tools and collaborate with industry...

3 weeks ago

  •   5 - 7 years exp.  •   Business Services

$120K - $150K *

Lead customer success strategies to enhance satisfaction, retention, and team performance. Collaborate cross-functionally to drive innovation and foster relationships, ensuring alignment with business...

3 weeks ago

  •   5 - 7 years exp.  •   Business Services

$120K - $150K *

Shape the future of customer success by leading innovative strategies that enhance client satisfaction, build strong relationships, and drive team performance for optimum results in the dynamic legal...

3 weeks ago

  •   5 - 7 years exp.  •   Business Services

$120K - $150K *

Elevate customer success by leading strategic initiatives and mentoring teams. You'll drive satisfaction through collaboration, data analysis, and innovative solutions that enhance client relationship...

3 weeks ago

  •   5 - 7 years exp.  •   Business Services

$130K - $160K *

Reimagine customer success by strategically managing post-launch health system accounts. Drive renewals and growth while building innovative processes and enhancing client engagement through data-driv...

US-AnywhereRemote

2 weeks ago

  •   5 - 7 years exp.  •   Healthcare

$197K - $232K *

Lead a high-performing Customer Success team, ensuring strategic alignment and satisfaction for key clients. Drive operational excellence and collaborate cross-functionally to maximize customer value...

1 week ago

  •   8 - 10 years exp.  •   Information Technology

$233K - $274K *

Engage with us to lead a high-performing Customer Success team, driving strategic relationships and ensuring exceptional service delivery for our most complex clients. Shape account strategies that en...

1 week ago

  •   8 - 10 years exp.  •   Business Services

$180K - $225K *

Transform customer success by leading a dynamic team of CSMs, ensuring enterprise clients achieve their security goals while driving growth through effective coaching, strategic partnerships, and oper...

US-AnywhereRemote

1 week ago

  •   5 - 7 years exp.  •   Enterprise Technology

$150K - $200K *

Champion customer success initiatives by leading a high-performing team to drive adoption, retention, and measurable outcomes across strategic accounts, ensuring alignment with customer goals and prod...

US-AnywhereRemote

1 month ago

  •   8 - 10 years exp.  •   Enterprise Technology

$150K - $200K *

Drive efficiency at the helm of Customer Success, leading high-performing teams to ensure customer adoption, retention, and long-term impact using the platform's capabilities to achieve measurable bus...

1 month ago

  •   8 - 10 years exp.  •   Enterprise Technology

$100K - $130K *

Shape the future of customer success by leading a high-performing team, driving retention, and expanding usage across key stakeholders. Deliver measurable results and forge executive relationships to...

US-AnywhereRemote

6 days ago

  •   5 - 7 years exp.  •   Education, Government & Non-Profit

$120K - $150K *

Elevate partner relationships in a strategic leadership role responsible for guiding a team and enhancing partner success through AI-driven workflows and high-touch service...

US-AnywhereRemote

3 weeks ago

  •   5 - 7 years exp.  •   Legal & Accounting

$160K - $175K *

Lead strategic initiatives to enhance customer success for high-value enterprise accounts, fostering long-lasting partnerships, driving engagement, and optimizing retention while managing a high-perfo...

US-AnywhereRemote

2 days ago

  •   5 - 7 years exp.  •   Food & Beverages

$150K - $180K *

Make your mark by leading customer success initiatives for strategic accounts, enhancing retention and growth while managing a team. Collaborate across teams to ensure superior customer health and sat...

3 weeks ago

  •   8 - 10 years exp.  •   Business Services

$150K - $180K *

Shape the future of customer success by leading strategic national accounts, enhancing customer health, and driving account retention while mentoring a high-performing team to deliver exceptional serv...

3 weeks ago

  •   8 - 10 years exp.  •   Business Services

$120K - $150K *

Elevate customer success by leading strategic accounts and developing a high-performing team. Drive retention, expand services, and strengthen relationships across key national clients while enhancing...

3 weeks ago

  •   8 - 10 years exp.  •   Business Services

$130K - $180K *

Lead the charge in transforming customer operations into a world-class engine. You'll oversee onboarding, support, and success efforts, ensuring clarity and speed while scaling operational excellence...

1 week ago

  •   8 - 10 years exp.  •   Finance & Insurance

$120K - $150K *

Transform client relationships by serving as a strategic advisor for complex accounts. Maximize value through expert guidance on PBM contracting, pricing, and vendor negotiations while ensuring client...

2 weeks ago

  •   8 - 10 years exp.  •   Business Services

$120K - $150K *

Grow your career with a strategic advisor role overseeing key accounts. Leverage PBM expertise to guide complex clients, ensuring optimal outcomes and value across pharmacy programs while fostering tr...

US-AnywhereRemote

2 weeks ago

  •   8 - 10 years exp.  •   Education, Government & Non-Profit

$100K - $130K *

Join a team that drives exceptional customer experiences and enhances retention through proactive engagement and strategic leadership across all customer segments, fostering growth and delivering valu...

2 weeks ago

  •   8 - 10 years exp.  •   Education, Government & Non-Profit

Frequently Asked Questions (FAQ)

  • What are some roles and responsibilities of a Director, Customer Success?question toggle

    A Director, Customer Success oversees customer onboarding, ensures customer retention, manages customer relations, and aims to grow the company's customer base.

  • What skills are required for a Director, Customer Success role?question toggle

    Apart from strong leadership, communication, and organization skills, a Director, Customer Success should also have a solid understanding of customer relations, data analysis, and business metrics.

  • Why should I apply for a Director, Customer Success job through Ladders?question toggle

    Ladders hosts a wide variety of high-paying professional jobs including Director, Customer Success roles. Our platform connects you with opportunities that match your skills and career goals.

  • How can Ladders help me in my job search?question toggle

    Ladders not only provides high-paying job opportunities but also offers resources like resume reviews, networking events, and industry insights to give you a competitive edge in your job search.