Director of Customer Success Jobs

Explore Director of Customer Success opportunities on Ladders, a career site featuring vetted professional jobs that pay $100,000 or more. Directors of Customer Success help organizations build lasting customer relationships, drive product adoption, and deliver measurable value throughout the customer journey.

What Does a Director of Customer Success Do?

In this senior leadership role, you may oversee customer success teams and programs, shape onboarding and adoption strategies, and partner with sales, product, and support leaders. Common priorities include improving retention and renewals, reducing churn, strengthening customer satisfaction, and identifying opportunities to grow existing accounts.

Skills and Experience Employers Look For

Employers often seek experience leading customer-facing teams, building scalable processes, and using customer data to guide decisions. Communication, coaching, strategic planning, and cross-functional collaboration are valuable, along with familiarity with customer relationship management and customer success platforms. Requirements vary by company, industry, and role.

Find Your Next Customer Success Leadership Role

Browse Director of Customer Success jobs paying $100,000 or more and compare opportunities by company, industry, location, and responsibilities. Use Ladders to discover senior roles that match your leadership experience and career goals.

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$135K - $175K *

Lead and innovate ERP solutions in a collaborative Agile environment, ensuring project success through effective management, design, and implementation of Oracle Cloud Financials while driving team pe...

2 weeks ago

  •   8 - 10 years exp.  •   Transportation

$100K - $105K *

Partner with us to manage customer accounts, drive product adoption, and achieve revenue goals through consultative sales. Build strong relationships and ensure customer success, enhancing their exper...

Reposted 1 week ago

  •   5 - 7 years exp.  •   Healthcare

$100K - $105K *

Empower customer success by managing accounts, implementing strategies, and driving adoption of the RQI Portfolio. Foster meaningful relationships and achieve revenue targets to support the mission of...

Reposted 1 week ago

  •   5 - 7 years exp.  •   Healthcare

$100K - $105K *

Shape customer success through strategic account management, fostering relationships, and promoting product adoption. Drive implementations, educate users, and achieve financial goals to enhance the l...

Reposted 1 week ago

  •   5 - 7 years exp.  •   Healthcare

$80K - $95K *

Partner with us to enhance client success by designing tailored solutions, onboarding enterprise clients, and driving growth through consultative selling and relationship management, ensuring exceptio...

United StatesRemote

1 week ago

  •   5 - 7 years exp.  •   Legal & Accounting

$150K - $180K *

Empower your career by leading innovative population health strategies that enhance client outcomes and drive organizational success. Collaborate with a high-performing team to deliver data-driven sol...

1 week ago

  •   8 - 10 years exp.  •   Finance & Insurance

$124K - $205K *

Optimize marketing operations by managing systems, data, and processes to drive pipeline growth. Lead HubSpot and Salesforce integration, oversee lifecycle reporting, and implement AI solutions while...

United StatesRemote

3 weeks ago

  •   8 - 10 years exp.  •   Information Technology

$80K - $95K *

Transform customer experiences by leading onboarding and relationship management, ensuring value creation through collaboration and effective communication. Drive software optimization and contribute...

5 days ago

  •   Less than 5 years exp.  •   Energy & Utilities

$80K - $95K *

Unlock customer success by managing relationships and optimizing the Goby platform. Collaborate with teams to enhance service delivery, drive value creation, and support clients in achieving their sus...

Chicago, ILRemote

5 days ago

  •   Less than 5 years exp.  •   Energy & Utilities

$110K - $130K *

Transform the client experience in Group Benefits by developing strategies that enhance service delivery, ensuring satisfaction and retention throughout the client journey from onboarding to renewal...

5 days ago

  •   5 - 7 years exp.  •   Finance & Insurance

$160K - $190K *

Transform the workplace by partnering with leaders to build extraordinary teams, ensuring every employee has the best manager. Drive performance, clarity, and growth through evidence-based coaching an...

1 week ago

  •   5 - 7 years exp.  •   Finance & Insurance

$160K - $200K *

Drive revenue growth by managing strategic accounts and leading complex sales cycles. Collaborate with cross-functional teams to ensure successful deployments and build scalable sales processes as the...

2 weeks ago

  •   8 - 10 years exp.  •   Information Technology

$197K - $241K *

Lead the project management function in a medical device environment, overseeing cross-functional initiatives and a team of project managers to ensure strategic alignment, risk management, and complia...

2 weeks ago

  •   8 - 10 years exp.  •   Information Technology

$144K - $200K *

Lead the charge in developing a high-performing sales team focused on mid-sized public safety agencies. Drive recruitment, coaching, and team success while leveraging AI tools to enhance sales strateg...

United StatesRemote

6 days ago

  •   Less than 5 years exp.  •   Consumer Technology

$125K - $150K *

Lead capture strategy and drive growth in federal and commercial health markets. Oversee the entire capture lifecycle, build a qualified pipeline, and collaborate with leadership to achieve strategic...

6 days ago

  •   8 - 10 years exp.  •   Pharmaceuticals & Biotech

$170K - $235K *

Champion the future of digital growth by leading innovative paid acquisition strategies across multiple channels. Drive customer acquisition, optimize performance, and collaborate cross-functionally t...

1 week ago

  •   8 - 10 years exp.  •   Healthcare

$150K - $180K *

Champion operational excellence by leading global teams to drive strategic initiatives, enhance client experiences, and foster a culture of continuous improvement. Influence enterprise-wide strategies...

1 week ago

  •   8 - 10 years exp.  •   Business Services

$160K - $190K *

Join a team that's redefining Cyberhaven's integration ecosystem. Drive strategy, manage partnerships, and enhance customer security through effective ecosystem development and execution. Your impact...

Reposted 1 week ago

  •   8 - 10 years exp.  •   Information Technology

$160K - $190K *

Accelerate market growth by owning and evolving the integration ecosystem, driving strategy and execution from conception to customer adoption, while optimizing partnerships to enhance customer securi...

Reposted 1 week ago

  •   8 - 10 years exp.  •   Information Technology

$175K - $210K *

Transform our integration ecosystem by owning strategy and execution, managing partner interactions, leading technical discussions, and driving impactful outcomes. Engage with the cybersecurity domain...

Reposted 1 week ago

  •   8 - 10 years exp.  •   Information Technology

$85K - $100K *

Unlock potential by driving strategic partnerships and optimizing account success through consultative support, data analysis, and tailored solutions, ensuring long-term growth and sustainability in a...

4 days ago

  •   Less than 5 years exp.  •   Food & Beverages

$85K - $100K *

Elevate strategic partnerships by managing key accounts, driving growth, and delivering tailored solutions. Utilize data-driven insights to optimize performance and enhance client engagement, ensuring...

4 days ago

  •   Less than 5 years exp.  •   Food & Beverages

$130K - $150K *

Champion growth marketing strategies to drive pipeline generation and customer retention. Lead a dynamic team across demand generation, account-based marketing, and customer success initiatives to ach...

2 weeks ago

  •   8 - 10 years exp.  •   Enterprise Technology

$85K - $95K *

Lead the charge in client engagement and lifecycle management, driving retention and organic growth within legal accounts. Build relationships, identify cross-sell opportunities, and ensure high clien...

United StatesRemote

1 week ago

  •   5 - 7 years exp.  •   Healthcare

$115K - $160K *

Drive change management initiatives across 7+ countries, ensuring operational, technology, and policy changes are assessed, approved, and deployed effectively. Collaborate with cross-functional teams...

Reposted 1 week ago

  •   5 - 7 years exp.  •   Retail & Consumer Goods

Frequently Asked Questions (FAQ)

  • What does a Director of Customer Success do?question toggle

    A Director of Customer Success leads strategies and teams that help customers adopt a company’s products or services, achieve value, and continue their relationships with the business. Responsibilities may include onboarding, retention, renewals, customer engagement, and team development.

  • What qualifications are common for Director of Customer Success jobs?question toggle

    Many employers look for a track record in customer success or related customer-facing leadership, people management experience, strong communication skills, and the ability to use data to improve customer outcomes. Specific education and experience requirements differ by employer.

  • How much do Director of Customer Success jobs pay?question toggle

    Compensation varies by employer, industry, location, and scope of responsibility. Ladders features vetted professional jobs that pay $100,000 or more, including qualifying Director of Customer Success opportunities.

  • Where can I find Director of Customer Success jobs paying $100K or more?question toggle

    Browse Director of Customer Success listings on Ladders to explore vetted professional opportunities paying $100,000 or more and find roles aligned with your experience and career goals.